Chambre Double Deluxe
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Avis sur numa | Lief

4 out of 5
numa | Lief
17 Pl. Rouppe, Brussels, Bruxelles

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 17 avis sur 34." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 34." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 34." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 34." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 34." "

8,6/10

Propreté

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Yousri

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bon hôtel, calme mais leur petit déjeuner est moyen, pas beaucoup de choix.
Séjour de 7 nuits en avril 2024
Réponse de numa Guest Experience Team le 24 avr. 2024
Bonjour Yousri, Nous sommes ravis d'apprendre que cette expérience a été très agréable. Nous apprécions beaucoup ces aimables paroles et espérons te revoir bientôt!Cordialement,numa Guest Experience Team

10/10 Excellent

Hervé

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hôtel situé dans le centre de Bruxelles (à 10 min à pied de la Grande place et 10-15 minutes à pied de la gare Bruxelles Midi) dans un quartier calme. L'hôtel était propre et les chambres étaient confortables. On a juste été surpris de ne voir aucun personnel (mis à part les agents d'entretien ou de la maintenance). Tout se fait en ligne (check-in, check-out). Le petit déjeuner se prend dans un établissement partenaire sur la place. Il y a également des consignes pour les bagages au sous-sol pour vous permettre de vous balader léger le jour de votre départ.
Séjour de 3 nuits en juillet 2023

8/10 Bien

Olivier

Séjour de 2 nuits en juillet 2023

10/10 Excellent

roberta

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023

10/10 Excellent

PATRICK

Séjour de 2 nuits en avril 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear PATRICK,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Chahrazed

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear Chahrazed,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Edgard

Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en février 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear Edgard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Horrible

Edgard

Séjour de 3 nuits en février 2023

10/10 Excellent

Andres

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jorge

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente
Réponse de numa Guest Experience Team le 14 févr. 2024
Gentile Jorge,Siamo entusiasti di sapere che hai avuto un'ottima esperienza con noi. Le tue gentili parole sono molto apprezzate e ci auguriamo di rivederti presto!Saluti.numa Guest Experience Team

8/10 Bien

Karen, Ouagadougou

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Place Rouppe is a nice area.
Séjour de 3 nuits en janvier 2024
Réponse de numa Guest Experience Team le 25 janv. 2024
Dear Karen,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de numa Guest Experience Team le 14 févr. 2024
Bonjour Laura,Merci de ces commentaires ! C'est toujours un plaisir de savoir que les gens ont apprécié leur séjour chez nous.En espérant avoir le plaisir de te revoir bientôt, nous t'adressons nos meilleurs vœux pour l'avenir!Cordialement,numa Guest Experience Team

10/10 Excellent

Winson

Les points forts : Propreté et confort de la chambre
自助式入住
自助式入住，方便年輕家庭。位置便利，步行距離至布魯塞爾廣場，與中央車站步行10分鐘。
Séjour de 3 nuits en octobre 2023
Réponse de numa Guest Experience Team le 27 oct. 2023
Dear 自助式入住,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,numa Guest Experience Team

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté
A real shame
Starting with the good - the hotel was lovely and the check in process was seemless. There were complementary snacks and drinks in the room and good quality teas and coffees. Due to the lack of reception desk, you could help yourself to provisions from the laundry room if you ran out. If it hadn’t been for our bad experience, I would have given the hotel 10/10. Our room had bed bugs and I was bitten about 50 times over 2 nights (we saw about 5 in total so not an infestation but enough). We were moved to a new room for our third and final night, and thankfully this room did not have bed bugs. I can appreciate that getting bed bugs is outside of a hotels control as anyone could bring them in, but trying to deal with all of this through an automated WhatsApp service and email due to there not being a reception desk was painful. I was offered a 50% discount on one night and managed to get this for the second night too, but the stay should have been refunded in full in my opinion as it ruined my holiday and has caused me days of suffering. I’ve also spent a lot on medicines and will likely have to spend more over the next week as bed bug bites are torturous. And not to mention how I am having to clean everything (inc bags, shoes etc) to ensure I’ve not brought any into my house. It is a shame this happened as the hotel was lovely but I have to be honest about the bad experience I had. Hopefully the room will be treated and no one else will have to suffer like I am.
Séjour de 3 nuits en août 2023
Réponse de numa Guest Experience Team le 27 oct. 2023
Dear Guest,Thank you for your feedback! We appreciate your kind words about the service and amenities and are happy to read that you loved the location. We'll discuss your comment with the team. We completely empathise with your frustration and pain caused due to bed bugs. Please be assured we have taken disinfestation measures immediately. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you. Best regards, numa Guest Experience Team

10/10 Excellent

Katarzyna

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2023

8/10 Bien

Lakshmaiah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything about Numa is fantastic. Great communication great location great overall experience…. we would do it again in a heartbeat.

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en juin 2023

10/10 Excellent

Bayan

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Comfortable
Séjour de 4 nuits en mai 2023

10/10 Excellent

Nicholas

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
For an American the coffee portions are small, but makes sense for Belgium as everything is smaller. Excellent area with easy access to some beautiful historical areas.
Séjour de 3 nuits en mai 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Good location
Great stay. Location good and the bed is so comfortable.
Séjour de 6 nuits en mai 2023

10/10 Excellent

MariaRita

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
I <3 it
Really nice room. The check in was a but clumsy (there is no reception and I had a couple of gliches) but I forgive them because the room was very nice and welcoming, simple but full of small personal touches and comfortable.
Séjour de 1 nuit en mai 2023
Réponse de numa Guest Experience Team le 14 mai 2023
Dear MariaRita,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Paul

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Professionally run and seemless service even with no staff on site. Everything seems new; it is spotless. Communication was excellent. If I'm back in Brussels this is where I will stay.
Réponse de numa Guest Experience Team le 14 mai 2023
Dear Paul,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Max

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was really great! Ignore the Karen's who can't use the online check-in, I thought it was really easy. Room was clean and the beds are so comfy. There's even a free minibar!
Séjour de 1 nuit en avril 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear Max,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Natasha

Séjour de 1 nuit en avril 2023
Réponse de numa Guest Experience Team le 27 avr. 2023
Dear Natasha,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Stayed for one night, easy to find, access and communication was excellent although no staff. The only issue - no hot water in the morning due to maintenance, so would have been nice to know this in advance.
Séjour de 1 nuit en mars 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Good, would recommend
Great location, lovely hotel. Only issue was the bathroom/shower was poorly set up - the water from the shower sprayed out of the shower even with the door closed. There was no way to prevent this. The whole bathroom would be wet
Séjour de 2 nuits en mars 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bien

Yvonne, Johannesburg

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The rooms are a good size. Bed very comfortable and linen clean. Bathrooms also very good size. The location is very convenient. Check in was a little bit of a nightmare, as its all digital and no front desk at actual hotel. Fortunately their online team were responsive, and we were able to rectify the issue. But i had spent about 30 mins in the waiting area. There was no cutlery in the room to make tea / coffee. I also did not realise that there is no housekeeping service. So i had to make my own bed. I may have missed this detail when i booked so i was a little surprised. The hotel has a no smoking policy, but it was very clear other guests were smoking in their rooms. So the corridors smell of cigarette smoke.
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear Yvonne,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We put our luggage in the lockers after check out and when we returned we couldn't get it open. We called the number in the email for help and someone was there to help us in minutes. The location was excellent! The room was clean and very nice.
Séjour de 2 nuits en février 2023
Réponse de numa Guest Experience Team le 20 avr. 2023
Dear Elizabeth ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Bien

PAOLO MARIA

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Molto efficace come sistema di check in, check out e accessi. Ottima la comunicazione, anche in caso di necessità via whatsapp, con risposte immediate. Lascia perplessi la pulizia della stanza, prevista una volta ogni 8 notti. Altrimenti è costo extra. Complessivamente, comunque una buona struttura
Séjour de 5 nuits en janvier 2023

8/10 Bien

Candace

Voyage en famille
Les points forts : Propreté et équipements
Super comfy beds, quiet. They have free laundry. Loved the remote check in process. Walking distance to both train stations, square and tons of restaurants nearby Get carpets that are not black- they all look like they haven’t been vacuumed in weeks. The rest of my room- sparkling clean
Séjour de 4 nuits en janvier 2023

8/10 Bien

JEAN FRANCOIS

Les points forts : Confort de la chambre
Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Michael

Voyage en couple
Accessable and easy to walk to local attractions. Rooms look nothing like images provided. No check in desk or employees to speak with. Maintenance issues with the building 5 of the 6 days we stayed
Séjour de 6 nuits en novembre 2022

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Der Aufzug war kaputt, und wohl nicht erst sei gestern. Das Treppenhaus ist unfomfortabel (zu eng, die Treppenbzu schmal und zu steil), insbesondere, wenn man in den vierten Stock muss. Das Zimmer selber war ok und die Lage der Unterkunft war mir bekannt.