The hostel offers spectacular service. The entire team was very kind and attentive, especially the general manager of the hotel. I had a small problem with one of my reservations and Daniel was very empathetic and offered to help and resolve the issue instantly. The receptionists are super quick at check in, some of them speak other languages such as English, Portuguese and Spanish and were always willing to help with any question. Breakfast is great and super reinforced, I would only include a vegetable milk option for vegans. In addition to breakfast, they offer free dinner with the purchase of 3 Euros worth of drinks. The kitchen is very well equipped, you can cook in peace. In some rooms they also offer small kitchens, which is awesome and keeps the main kitchen from getting too crowded. The hostel offers discount coupons for various tourism and wellness partners.
Points for improvement: Cleanliness is good but not excellent. It's worth cleaning behind doors, bed furniture and inside closets. The only problem with some of the bathrooms (not all), are the plumbing systems, which are very old (I think it could be a structural problem in the building), so sometimes water accumulates in the shower stall and your feet are immersed in water, which is unhygienic. I also think that the hostel could invest in newer and whiter pillows, bed linen and bath towels, as you can see that everything is very old.