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Avis sur Holiday Inn Express Hotel & Suites Hamburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Hamburg, an IHG Hotel
3565 Commerce Place, Hamburg, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 586 avis sur 981." "
Note des voyageurs de 8 (Bien), d’après 265 avis sur 981." "
Note des voyageurs de 6 (Satisfaisant), d’après 68 avis sur 981." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 981." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 981." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service, breakfast was ok
Séjour de 2 nuits en mai 2024

10/10 Excellent

Samy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Justin le 29 déc. 2023
Thank you for taking the time to share your feedback!

8/10 Bien

Laurent

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de d le 11 août 2022
Greetings, Thank you for taking time to score your experience. We appreciate your business and hope you will visit again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Jessie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Plaisant séjour.
Environnement paisible et près de tout. Service amical et respectueux. CHambre propre et spacieuse salle de bain.
Séjour de 2 nuits en décembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Meilleur rapport qualité/prix de la région de Hamburg près du stade Ralph Wilson

8/10 Bien

Harry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good and good price
Séjour de 2 nuits en mai 2024

10/10 Excellent

Evaristo Rondon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La limpieza del lugar es excelente
Séjour de 2 nuits en mai 2024

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good except our room 429 air conditioner made weird noises all night. We thought the unit wasn’t working right but cool air was still coming out. When we came in it was set at 69 degrees so we turned the temp up to 72 degrees thinking the noise would stop. No luck. We let the front desk know about the issue when we checked out.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Wendy

Les points forts : Propreté et personnel et service
Average
Séjour de 1 nuit en mai 2024

2/10 Horrible

Aaron

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bookee a King room / ended up with a double queen room. Hotel needs alot of basic maintenance. Caulking around tubs has gone black Shower bars need to be fastened and not hanging down. Faucets and shower head need to be cleaned with CLR Mirrors and TV need to be cleaned with proper cleaners, so they look clean. Night shift employee is miserable and of no help.
Séjour de 1 nuit en mai 2024

10/10 Excellent

ROBERT

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and private
Séjour de 1 nuit en mai 2024

8/10 Bien

Susan

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent breakfast (cinnamon rolls!) both times. First stay: bathroom wastebasket had not been emptied twice, desk staff there to fix quickly. Asked for similar room near back door for second night but given second floor instead. Older so had to haul luggage farther. All in all, it was a very good stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nathaniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to get to off highway
Séjour de 1 nuit en mai 2024

8/10 Bien

Nafeeza

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The check-in process was pretty quick and seamless which we appreciated with two young kids. The staff at the check-in let me know we were off to the end of the hallway which might be helpful (I think she was referring to closer to the evelator can be noisy - again appreciate with young kids). The room itself was spacious and convenient with a microwave and mini-fridge and appeared to be just cleaned prior to our arrival. Mirror problem with the fridge is for some odd reason it wasn't balanced and kept tipping forward. Didn't affect our experience. The beds are comfy. Based on the location though it does get a bit loud. Luckily the kids were too tired to notice. Overall a good stay and with a warm breakfast :)
Séjour de 1 nuit en mai 2024

10/10 Excellent

Breanne, Woodstock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en avril 2024

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

John

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Good location, clean. During check in, staff was not friendly.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and helpful
Séjour de 1 nuit en avril 2024

2/10 Horrible

Samantha

Séjour de 1 nuit en avril 2024

8/10 Bien

Christine

Séjour de 1 nuit en avril 2024

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was an excellent place to stay. I am a real stickler when it comes to cleanliness, and my room was spotless and huge! There were lots of lights, including a nightlight in the bathroom.
Séjour de 1 nuit en mars 2024

8/10 Bien

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay
Séjour de 3 nuits en mars 2024

10/10 Excellent

Richard

Séjour de 1 nuit en mars 2024

10/10 Excellent

Lydia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I travel to the area I always end up choosing this hotel. It's safe, family-friendly, clean, and close to many food establishments.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

DONALD

Séjour de 4 nuits en mars 2024

10/10 Excellent

Katelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean room, lots of lady bugs in the windowsill but whatever with that, staff was great check in/out was nice and easy
Séjour de 1 nuit en mars 2024

8/10 Bien

julie, Penn Yan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Brandon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Janis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathtub had dirt in it. Sheets had stains on them. Closet had someone clothes in it. Front desk not helpful. I had to email hotel general manager, as of morning, no response.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was VERY nice and helpful. Very clean room.
Séjour de 1 nuit en février 2024

2/10 Horrible

paula

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Charles

Les points faibles : Propreté
Disorganization and dirty room
As a typical business traveler I stay frequently in this class of hotel. This had to be my worst experience in recent memory. The room I was given was not ready and not clean. There was no remote and the coffee bar had not been refilled. The floors were dirty and there was a bad stain on the couch that needed cleaning. In the bathroom there was mold on the upper wallpaper and the sink drain was missing. When I checked in for my four night stay the front desk made my keys only for three days. The food pantry for snacks had not been restocked. The breakfast was very good and that space was clean. I asked to have housekeeping come to my room and clean it but the bathroom floor was still left dirty. The same clump of dirt was on the floor after two housekeeping visits. The head of housekeeping came to my room with another employee and opened the door without knocking and fortunately I was dressed. This place needs a new management team.
Séjour de 4 nuits en février 2024

4/10 Médiocre

John

Les points forts : Confort de la chambre
Not again
Not what I expected from Holiday Inn. Checked in at 7:00pm and rooms weren’t ready. Went to dinner, came back and second room not cleaned/ready yet. First room had door open, bathroom sink dirty. Wasn’t certain it was ready? Had to move from second room to another. Trash and dirty linens in hallway on first floor. Both coffee pots empty at breakfast. Laundry dryer vents in front landscaping area and was covered in lint. Needs some serious attention to guest experience/cleanliness.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Meghan

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Spruce it up
The overall condition of the property was poor. The dust in higher areas of the room, tops of furniture and wall hangings was thick. There was obvious damage to the walls. The toilet looked as though it had been questioned repaired. A fresh coat of paint and a deep cleaning could go a long way!
Séjour de 1 nuit en février 2024

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 2 nuits en février 2024

4/10 Médiocre

charlene

Les points forts : Propreté
We didn't like their control of things that were going on.. There were kids yelling, running all over and no one was trying to get the situation under control.. Many guests complained but nothing was done about it..
Séjour de 1 nuit en février 2024

8/10 Bien

Raul

Voyage en famille
Les points forts : Propreté et personnel et service
I wished it was a bit cleaner!
Séjour de 2 nuits en février 2024

8/10 Bien

Roshan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Sabina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second time staying at this hotel, and it didn’t disappoint. Not fancy, but has everything you need for a basic stay. Clean and spacious rooms. Breakfast buffet with a decent selection to get you on the go in the morning. Barb in the breakfast area is a gem! With the busyness of many hockey teams, and their families coming through the breakfast area… She remained helpful, friendly, and kind. She even offered to wash my coffee thermos for me. Great location, Starbucks, super Walmart less than five minutes away. It has become a great option for us when we have last-minute snowboarding visits to Ellicottville only a 45 minute easy drive.
Séjour de 1 nuit en février 2024

8/10 Bien

Debbie, Scarborough

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On our first night, we stayed in a room located near the freeway, which was noisy, as the sound of passing vehicles could be heard loud and clear. That room was also missing a blackout shade and the parking lot street lights were very bright. The front desk staff was able to reassign us to a different room on the second night, which was much better! Also, there were 3 kids hockey teams that stayed during out time there and kids were running rampant around the property; however, I understand this is out of the hotel's control.
Séjour de 2 nuits en février 2024

10/10 Excellent

Randall

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They staff was very friendly and helpful.
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Todd

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
The girl who checked us in seemed bothered that she had to work. She simply told us we were on the 3rd floor, when breakfast was and check out time. Didn’t great us when we got here. Didn’t say goodbye after we checked in. She was just plain rude.
Séjour de 1 nuit en février 2024

10/10 Excellent

Elissa

Voyage en famille, Voyage d’affaires
It was a great place!
Séjour de 4 nuits en février 2024

2/10 Horrible

Aldreta

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The elevator needs to be cleaned. There is what looks like and I add hopefully milk shake on the walls with lots of fingerprints. Ugh! Just gross. There was a pill I found on the rug in my room. A child could have easily found that and swallowed it and became sick. This only lets me know the rug wasn’t vacuumed properly. The tub needs to be snaked because as I took a shower the bathtub filled up with water. It was close to being filled up. I stood there trying to get clean but I’m standing in a tub of the filth just cleaned off my body. Also I had to clean hair that was still in the tub. I sprayed it down with Lysol after. I wasn’t going to even eat the free breakfast there. I was traumatized enough.
Séjour de 1 nuit en février 2024

8/10 Bien

Horace

Séjour de 1 nuit en février 2024

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Melonie

Séjour de 2 nuits en février 2024