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Avis sur Motel 6 Hamburg, NY

2 out of 5
Motel 6 Hamburg, NY
5245 Camp Rd, Hamburg, NY

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 144 avis sur 824." "
Note des voyageurs de 8 (Bien), d’après 217 avis sur 824." "
Note des voyageurs de 6 (Satisfaisant), d’après 183 avis sur 824." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 824." "
Note des voyageurs de 2 (Horrible), d’après 158 avis sur 824." "

6,2/10

Propreté

7,4/10

Personnel et service

5,4/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Kathleen

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
More noose
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 19 mars 2024
Hi Kathleen, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

4/10 Médiocre

Rene

Séjour de 2 nuits en octobre 2023

8/10 Bien

Jean-Sébastien

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Caroline

Séjour de 3 nuits en juillet 2022
Réponse de Brand Experience Team le 9 janv. 2023
Hi Caroline,Thank you for the perfect rating!!Maz K.#Team6

8/10 Bien

XAVIER

Séjour de 2 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de Mac le 4 nov. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
nnBesoin de travail de maçonnerie et de sourire à l'accueil. Nid de guêpe près de notre chambre
Séjour de 1 nuit en septembre 2019
Réponse de Mac le 25 oct. 2019
Thank you for staying with us. we appreciate your feedback.

6/10 Satisfaisant

Stephane

Les points forts : Personnel et service
Séjour de 3 nuits en juillet 2019
Réponse de Mac le 15 juil. 2019
Thanks for staying with us.

8/10 Bien

Valerie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien situé et propre
The room was nice and clean. The location was perfect. WiFi doesn't work. On my reservation it's was specifiy that I should pay at the hotel at the check in but I was badly surprise to saw that the hotel took the paiement on my credit card before my arrival. And it was a chance that I decided to check on my card before because When I check in the Lady ask me for the paiement again, so if I didin't check my card before I paid twice for the room. She did'nt know the paiement was took earlier and she can told me why when I asked. La chambre était bien et propre. L'hôtel était très bien situé pour nos besoin. Le WiFi ne fonctionne pas. Sur ma réservation il était spécifié que le paiement ce faisait à l'hôtel à mon arrivé mais j'ai eu la mauvaise surprise de m'apercevoir avant mon arrivée que le paiement avait été prit sur ma carte de crédit. Une chance que j'ai eu le réflexe de vérifier car à mon arrivé à l'hôtel, la dame à la réception m'a demander le paiement de ma chambre ne sachant pas qu'il avait déjà été prit. C'est donc une chance que j'aille vérifié avant car j'aurais payé ma chambre 2 fois. Quand j'ai demandé pourquoi le paiement avait été prit en avance, on a pas pu me répondre.
Séjour de 2 nuits en septembre 2018
Réponse de KD le 22 sept. 2018
Thank you for staying with us and telling us your experience. We will look into this specific event to correct it.

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff room very clean
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Carole

Les points forts : Personnel et service
The bed was clean and comfortable. The floor and bathtub were not so clean. The evening desk clerk and morning check-out clerks were very friendly and helpful. However, in the background at checkout I could see and hear a not-so quiet conversation between the owner/manager and a maintenance person. It should have taken place behind closed doors and not at the front of the motel office.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Bonnie

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was unavailable had to get a different room For an up charge . The staff in the morning refunded the up charge as room had blood on the floor and room not clean
Séjour de 1 nuit en mai 2024

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was hy
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 6 mai 2024
Hi Bradley,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Lorie

Voyage en couple
Les points forts : Propreté et personnel et service
Was what we needed for a quick overnight stay. We awoke to a puddle on the floor under the heating cooling unit but otherwise was clean and adequate.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 6 mai 2024
Hi Lorie, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

KaSandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 10 mai 2024
Hi KaSandra,Thank you for the perfect rating!Lilith#Team6

6/10 Satisfaisant

Nicole, Seeleys Bay

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Property is a little run down but the location to the stadium is convenient. Front desk staff were very friendly and helpful. I also appreciated that this hotel did not triple its price for an event like most other hotels in the area. If you are looking for a place to rest and your expectations are not too high, you are good to stay here. Beds were comfy, linens were clean. Next time I would bring my own bath towels as they could use some new ones. I would stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 6 mai 2024
Hi NicoleWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Horrible

Luke

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 10 mai 2024
Hi Luke,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Leslie

Séjour de 2 nuits en avril 2024

4/10 Médiocre

Lisa

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirt sheets and dusty cabinets!
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 2 mai 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Katie

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room 432 was absolutely disgusting. Switched us to a new room which is a step up but still very dingy, stinky, etc.
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 2 mai 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

kevin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 3 mai 2024
Hi Traveler,Thank you for the amazing review!Maz K.#Team6

2/10 Horrible

Rose-Anne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had a heavy smell of cigarettes when we first opened the door. There were ashes on the table between the beds. The covers had burn holes in them. The sheets and mattress had stains on them. There was dirt and play dough on the floor. There was an even in the area making it very hard to find a room. I spent a lot of money to stay in this room and was not happy. The lady at the front desk was polite and kind.
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 2 mai 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Bien

Corey

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Good clean place to stay. A good value for the price and would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 2 mai 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Open area to walk dogs
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Peter,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

John, Toronto

Les points forts : Propreté et personnel et service
It’s definitely a Motel 6.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi John,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

burton

Séjour de 1 nuit en avril 2024

10/10 Excellent

brooke

Séjour de 1 nuit en avril 2024

8/10 Bien

Gerard, Buena Park

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
It was a really busy weekend, but the staff was positive, friendly, and welcoming. The only real negative was that there was a lingering cat pee smell in the room.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Gerard, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Médiocre

J

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Brand Experience Team le 25 avr. 2024
Hi J, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Satisfaisant

Reema

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Property was very expensive and moderately equipped
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Reema,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Satisfaisant

Johanna

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I think they should do a deep cleaning in the rooms, everything else is fine, just to go to sleep after having walked all day.
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Johanna, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

6/10 Satisfaisant

Tetsuhiko

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
部屋は広くてゆったりしていた。ベッドも大きくて気持ちよかった。一部に床が汚れているとの口コミがあったがそんなことはなかった。但し、絨毯ではないし、土足で入るところなので、見た目は綺麗だったがそれなりに汚れているはず。 難点はWIFIが繋がりにくいこと。フロントでは多少繋がりやすかったので、急ぎの時はフロント傍ののテーブル席でPCを使用した。
Séjour de 3 nuits en avril 2024

8/10 Bien

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Everything was clean and in good shape. The only downside was that we weren’t able to get more pillows or blankets. Other than that, it was a pleasant experience and we would go again.
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 17 avr. 2024
Hi Carol, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its a motel 6 what more can you say.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 17 avr. 2024
Hi Lesley, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for the price. Clean
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 17 avr. 2024
Hi Maria, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Anna

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Muhammad

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
The roon smell so bad and the bed sheet doesn't look clean
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 17 avr. 2024
Hi Muhammad, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

10/10 Excellent

Dmitri

Les points forts : Infrastructures et conditions de l’hébergement
Is good place to rest before canda
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 17 avr. 2024
Hi Dmitri, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Sarmila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for money. Excellent for short stay.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 26 mars 2024
Hi Sarmila,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Satisfaisant

joe

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Équipements
our room wasn’t clean at all. bed made that’s it. visibly dirty floors and bathroom, toilet not even flushed. dirty towels
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 19 mars 2024
Hi Joe, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Natalie #Team6

10/10 Excellent

Elias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a motel 6 if you’re expecting luxury you’re in the wrong spot. However the room was clean, it’s in a convenient spot, everything worked in the room and that’s all I needed for the night. If I was to be picky… I wish the tv was bigger and that there was a fridge in the room, but if you need a simple place to stay for the night it’s a good spot. There’s food close by, there’s a Walmart near by and it’s quiet.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 12 mars 2024
Hi Elias,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 Horrible

Sarah

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was extremely dirty, hair in the showers and a used bar of soap. The bed was clearly sat on and had with stained sheets, we slept on our jackets after arriving at night from out of town. The staff were extremely kind and helpful, and refunded us as we checked out bright and early the first night instead of continuing our stay for a total of three nights. Don’t cheap out if you are visiting to see a bills game, spend the extra bit of money and stay at the holiday express or elsewhere.
Séjour de 2 nuits en décembre 2023
Réponse de Nancy Y. le 13 févr. 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Satisfaisant

Janna

Les points forts : Personnel et service
Room was very cold when we arrived, took a while to warm up. Also the floor looked clean, but turned our feet black when walking barefoot. Overall we would stay there again, but the two issues above should be addressed going forward.
Séjour de 2 nuits en décembre 2023
Réponse de Brand Experience Team le 29 janv. 2024
Hi Janna, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Bien

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

2/10 Horrible

kenneth

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Miserable Stay
The floor was dirty and there was no carpet . The room was 20 Degrees when we entered and it took almost an hour to heat the room to 50.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 29 janv. 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Bien

Raechelle

Voyage en famille
Les points forts : Propreté et personnel et service
Short distance by car from the stadium. The staff was extremely friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 29 janv. 2024
Hi Raechelle, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Satisfaisant

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Room was very clean, beds were comfortable, plenty of towels, water pressure was good for shower, fridge was cold, small unit but did the job. Little drafty around the windows and door. Didnt help with blizzard conditions during Steeler/Buffalo weekend. Staff very attentive and pleasant. Overall a pleasant stay.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 29 janv. 2024
Hi Sean, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very friendly staff. Has very accommodating
Séjour de 1 nuit en janvier 2024
Réponse de Nancy Y. le 23 janv. 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Horrible

Janet, Arlington Heights

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en janvier 2024
Réponse de Nancy Y. le 23 janv. 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6