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Avis sur Colmar Tropicale

4 out of 5
Colmar Tropicale
KM48, Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 196 avis sur 908." "
Note des voyageurs de 8 (Bien), d’après 384 avis sur 908." "
Note des voyageurs de 6 (Satisfaisant), d’après 205 avis sur 908." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 908." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 908." "

7,4/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Stacia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was located in an isolated area, which made it a quiet place. However, there isn't much shopping / dining / activities to do. Good place to relax and be away from hustle of life
Séjour de 2 nuits en mai 2024

2/10 Horrible

Xian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ファシリティが古くて汚い、特にロビーのトイレが汚かった。フロントスタッフの態度も悪い。夜中騒音で何回も起こされました。四つ星と思えない。おすすめしません!!
Séjour de 1 nuit en mars 2024
Réponse de Diyana | Ops Exec le 4 avr. 2024
Dear Xian,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Regards,

10/10 Excellent

RINA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly and helpful
Séjour de 1 nuit en février 2024
Réponse de Diyana | Ops Exec le 26 févr. 2024
Dear Rina,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards,

6/10 Satisfaisant

Catherine

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Diyana | Ops Exec le 23 janv. 2024
Dear Kay,Thank you for taking the time to rate us.Kind regards

8/10 Bien

Tan

Séjour de 1 nuit en décembre 2023
Réponse de Diyana | Ops Exec le 29 déc. 2023
Dear Tan,Thank you for taking the time to rate us.Kind regards

10/10 Excellent

Sagar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was worth the visit. Will come again
Séjour de 1 nuit en décembre 2023
Réponse de Diyana | Ops Exec le 28 déc. 2023
Dear Sagar,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,

6/10 Satisfaisant

ah f

Voyage en couple
Quiet place
Séjour de 1 nuit en novembre 2023
Réponse de Diyana | Ops Exec le 24 nov. 2023
Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,Diyana Ops Exec

10/10 Excellent

Aries

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception and other service providers left us with a wonderful feeling. Their friendliness helps ease our hustle—especially their surprise for the birthday. Overall, the place is clean, quiet, and very relaxing.
Séjour de 1 nuit en octobre 2023
Réponse de Diyana | Ops Exec le 5 nov. 2023
Dear Aries,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,

6/10 Satisfaisant

Mike

Voyage en famille
Séjour de 2 nuits en septembre 2023
Réponse de PR Comm le 25 sept. 2023
Thank you very much for taking the time to rate us. Kind regardsPR Comm

10/10 Excellent

MANAL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is a bit odd as we were given the attic, with no carpet on, and the bathroom shower part is not so clean in the valve-faucet part and the gutter probably clogged a bit as the water takes time to really sink into it. The table is facing the window and no vanity area with table/consort table and mirror in the room itself and i have to stand in front of the long mirror next to our bed to do my facial regime and donning clothes. Room is big enough for such a set up. The wardrobe given is rather small and could be bigger. The pungent urine smell as we go up the floor area especially at the G floor is perhaps something the whole maintenance need to check.
Séjour de 1 nuit en septembre 2023
Réponse de PR Comm le 15 sept. 2023
Thank you very much for taking the time to rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regardsPR Comm

4/10 Médiocre

Yew Siong

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
A place with nothing to do
Séjour de 1 nuit en août 2023
Réponse de PR Comm le 15 sept. 2023
Thank you very much for taking the time to rate us.May we have your suggestions for improvement?Kind regardsPR Comm

10/10 Excellent

NAGAARANI KIRROSHA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful scenery , very calm
Séjour de 2 nuits en juillet 2023
Réponse de Casey Lee le 24 juil. 2023
Dear Ms Nagaarani KirroshaThank you very much for taking the time to rate us.Kind regardsPR Comm

2/10 Horrible

vanitha

Voyage en famille
Les points faibles : Propreté et personnel et service
Were really dirty. Thing were all very old. Service was poor. Pillows were stained
Séjour de 2 nuits en juin 2023
Réponse de PR Comm le 28 juin 2023
Thank you very much for taking the time to review and rate us. Guest reviews, whether positive or otherwise, is essential in our continuous effort to improve the resort services and facilities as well as give us better understanding of our guest's needs. Your effort to do so is greatly appreciated.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regards

10/10 Excellent

HONG WEE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet resort
Séjour de 1 nuit en mai 2023
Réponse de Casey Lee le 31 mai 2023
Thank you very much for taking the time to review and rate us.Kind regardsPR Comm

8/10 Bien

Kang Peng

Séjour de 1 nuit en avril 2023
Réponse de casey le 23 avr. 2023
Dear Kang PengThank you for taking the time to rate us.Kind regardsPR Comm

4/10 Médiocre

Ellison

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rooms are in need of refurbishment, dated and very rundown. Menus at the restaurants are limited.
Séjour de 2 nuits en mars 2023
Réponse de PR Comm le 9 mars 2023
Dear Ms ElllisonThank you for taking the time to rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regardsPR Comm

4/10 Médiocre

Hen Lik

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de casey le 29 mars 2023
Dear Mr Hen LikThank you very much for taking the time to rate us.May we have your suggestions for improvement for a better rating from you?Kind regardsPR Comm

8/10 Bien

Abdul Rasyid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great escape from KL, has the french vibe in it
Séjour de 1 nuit en février 2023
Réponse de casey le 1 mars 2023
Dear Mr Abdul RasyidThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Bien

Mike

Réponse de PR Comm le 9 mars 2023
Dear Mr MikeThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Bien

Ganesh

Séjour de 1 nuit en décembre 2022
Réponse de Casey Lee le 3 janv. 2023
Dear Mr GaneshThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Bien

TEANG SHUI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simple and pleasant
Réponse de Casey Lee le 28 déc. 2022
Dear Teang ShuiThank you for taking the time to rate us.Kind regardsPR Comm

10/10 Excellent

Boon Lim

Séjour de 1 nuit en décembre 2022
Réponse de Casey Lee le 28 déc. 2022
Dear Mr Boon LimThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Bien

Khairul Dzakirin Bin

Les points forts : Personnel et service et équipements
Les points faibles : Propreté

10/10 Excellent

Mohd Hisham

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really like the French concept, the design, the food and walkable place.
Séjour de 1 nuit en octobre 2022
Réponse de PR Comm le 4 nov. 2022
Dear Mr Mohd HishamThank you very much for taking the time to rate us. Kind regardsPR Comm

10/10 Excellent

ASAVIN

Séjour de 1 nuit en septembre 2022
Réponse de Casey Lee le 30 sept. 2022
Dear AsavinThank you very much for taking the time to rate us.Kind regardsPR Comm

8/10 Bien

Juergen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Badly maintain resort
Very worn down resort. Buffet breakfast was mediocre, and at such high price during public holiday, it felt like rip off.
Séjour de 2 nuits en septembre 2022
Réponse de PR Comm le 21 sept. 2022
Thank you very much for taking the time to review and rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regards

4/10 Médiocre

Yeng Peng

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de PR Comm le 16 août 2022
Dear Yeng Peng Thank you very much for taking the time to rate us. May we have your suggestions for improvement for a better rating from you? Kind regards

6/10 Satisfaisant

Nabilah

Séjour de 1 nuit en juillet 2022

8/10 Bien

Shirley

Séjour de 1 nuit en juillet 2022
Réponse de Casey Lee le 20 juil. 2022
Dear Ms Shirley Thank you very much for taking the time to rate us. Kind regards PR Comm

10/10 Excellent

Siti Madihah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022

10/10 Excellent

Santhanam

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff were excellent and very helpful. The weather was cool and the mountain air seemed fresh and healthy. If you like being with nature this place is highly recommended. We had the company of a family of monkeys inhabiting a tall tree whom we could see at eye level from our hotel room window on the 2nd floor. The room (1 b/r suite) was spacious and comfortable. Sufficient food options were available. Overall we had a very relaxing time.
Séjour de 3 nuits en mai 2022

4/10 Médiocre

John

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dated - lack of restaurants - not value for money
Séjour de 1 nuit en avril 2022

10/10 Excellent

John, Temecula

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2022

8/10 Bien

ng

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

CHUNG PONG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Suite @ French-themed Hill Resort
We stayed two nights in the one bedroom suite and we enjoyed ourselves. It is very spacious and everything is still functioning except the elevator that has been down a few times but luckily we were on the first floor. The staff were all very friendly and helpful. The continental breakfast buffet was also a big plus. Overall, it was a pleasant getaway for us to chill in the cold weather and soak in the unique architecture surrounded by amazing greenery. Grateful that it could withstand the pandemic and continue to be a great escape not too far from KL.
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Noria

Séjour de 1 nuit en décembre 2021

4/10 Médiocre

WAN

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
For a “4-star hotel”, this is terrible. The mattress is so hard and not comfortable. The panel behind the headboard where they put the bedside lamp is so dusty like it hasn’t been cleaned for months. The bathroom is so stained and the tap knob is loose. It appears that the hotel has been so neglected over the years, or they actually want to keep the ‘old-world charm’ (I’m being sarcastic here!). It’s a shame that the façade still looks great from the outside, but the inside looks like a really cheap lodging!
Séjour de 1 nuit en décembre 2021

4/10 Médiocre

Lai In

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Property not well maintained
The property is not well maintained.
Séjour de 1 nuit en décembre 2021

8/10 Bien

Hamzah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worth a stay
Séjour de 1 nuit en octobre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Aishah syairah

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kurang pilihan kedai makan
Cosy, cantik sangat untuk bergambar. Tapi breakfast kurang sedap. Kedai makan dalam colmar takbanyak pilihan & a bit pricy.
Séjour de 1 nuit en novembre 2021

6/10 Satisfaisant

Voyageur vérifié

For receptionist very friendly and good service. For room not really good. My room broken plug only one function plug. And iron board we requested was broken. Aircond in the room very poor condition. But the view is so beautiful
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the viewed and all staf are very kind.an im very happy because i get decorations for my anniversary .foc when you write a request vacation for anniversary. I get 3 rooms for only rm288 pernight.is very cheap .i get 4 bfast .the room is connected each other.my kids is beside our room.bfast had so variety. But for foods.its quiet expensive for us have ,5 kids. Rabbit park is not like last time.its small and so stinky. The Japanese park is nice.have a shuttle .and view is so nice .
Séjour de 1 nuit en décembre 2020

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Poor maintenance, pricey
Services provided are okay, but the hotel itself is poorly maintained.
Séjour de 2 nuits en octobre 2020
Réponse de Zue le 27 oct. 2020
Dear GUEST, Bonjour from Colmar Tropicale! Thank you for taking the time to share your feedback. We have highlighted your concerns on issues mentioned to our management and will take appropriate action to ensure a better experience for our guests in the future. Apology for the inconvenience that you experienced. We hope to welcome you back to our hotel very soon! Sincerely

10/10 Excellent

Shuhaida

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Short family holiday
Overall we are happy to vacation here although there are aspects that we do not like. The scenary and weather is beautiful, large number of visitor. The cleanliness of the room is less, the musty smell is lest pleasant and the maintenance is not extensive.
Séjour de 1 nuit en septembre 2020
Réponse de Nahariah, Marketing & Communications le 22 sept. 2020
Dear GUEST, Bonjour from Colmar Tropicale! thank you for your time to drop a rating on your stay experience with us. We appreciate such feedback however; we sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Please accept our apologies and let us serve you again with better services in your next visit with us. Merci beaucoup and have a great day ahead! Sincerely

8/10 Bien

MUMTAS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice place... staff are friendly..food also delicious
Séjour de 1 nuit en septembre 2020
Réponse de Nahariah, Marketing & Communications le 9 sept. 2020
Dear Mumtas, Bonjour from Colmar Tropicale! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Achid, Nilai

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is so unique and has a French vibe to it. It's calming and recommended to just chill. Though, during long weekend this place will be crowded, so can avoid to go during long weekend
Séjour de 3 nuits en août 2020
Réponse de Nahariah, Marketing & Communications le 9 sept. 2020
Dear Achid, Bonjour from Colmar Tropicale! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Nahariah, Marketing & Communications le 9 sept. 2020
Dear GUEST, Bonjour from Colmar Tropicale! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Bien

Dee, Malaysia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Overall has a pleasant facilities and nice views. However, need to improve on towel service as bot received face towel.
Séjour de 1 nuit en août 2020
Réponse de Nahariah, Marketing & Communications le 9 sept. 2020
Dear Dee, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. We look forward to seeing you again soon. Sincerely

4/10 Médiocre

Vic, Kl

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old facilities and too little choices for lunch and dinner
Séjour de 1 nuit en avril 2020
Réponse de Nahariah, Marketing & Communications le 9 sept. 2020
Dear Vic, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Hope to see you again. Sincerely