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Avis sur Hilton at St George's Park, Burton Upon Trent

4 out of 5
Hilton at St George's Park, Burton Upon Trent
St George's Park, Newborough Road, Burton on Trent, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 466 avis sur 757." "
Note des voyageurs de 8 (Bien), d’après 190 avis sur 757." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 757." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 757." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 757." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait ! récent, propre et très bon service superbe piscine
Séjour de 1 nuit en décembre 2018
Réponse de Alison Wallace, Hotel Administrator le 7 janv. 2019
Thank you so much for taking a moment to rate your recent visit to Hilton St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion. With kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

8/10 Bien

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Damien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pas de problème super hôtel
très bon hôtel, super piscine, personnel sympathique

10/10 Excellent

Gurpreet

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mark

Séjour de 1 nuit en mai 2024

4/10 Médiocre

Colm

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Alison Wallace, Hotel Administrator le 17 avr. 2024
Hi ColmThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated, however, we are, of course, sorry that we did not meet with your expectations on this occasion.We very much hope that you may consider returning to our hotel again in the future and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Ollie

Séjour de 1 nuit en mars 2024
Réponse de Alison Wallace, Hotel Administrator le 22 avr. 2024
Hi OllieThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we sincerely hope you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occason.Kind regards

10/10 Excellent

Phil

Séjour de 1 nuit en mars 2024
Réponse de Alison Wallace, Hotel Administrator le 4 avr. 2024
Hi PhilThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

D

Séjour de 1 nuit en février 2024
Réponse de Alison Wallace, Hotel Administrator le 27 févr. 2024
Hi DThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Tom

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic (literally)... 😁
Superb location to stay after visiting the NEC. Definitely worth visiting for anyone with more than a passing interest in football. Grand entrance hall and communal areas. Good health club and 17 meter pool. Sauna and steam room could be used by children aged 7 years and over with adults. Ice scrub and ice cold shower is also fun. Good quality and variety of food both at breakfast, and dinner.
Séjour de 2 nuits en février 2024
Réponse de Alison Wallace, Hotel Administrator le 21 févr. 2024
Hi TomThank you so much for taking a moment to provide feedback following your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Danny

Séjour de 1 nuit en janvier 2024
Réponse de Alison Wallace, Hotel Administrator le 15 janv. 2024
Hi DannyThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay, staff were all very friendly, pool is great and the kids had a great time, although it's probably more set up for working trips than a family break but we've stayed as a family twice now and enjoyed the break. The birthday platter for our son's birthday was a nice touch.
Séjour de 1 nuit en janvier 2024
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi TimMany thanks for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us.Kind regards

4/10 Médiocre

Lisa

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Booked as a treat for a friend very disappointed. This is not a spa the oool was full ..as its ooen to the public both sauna and Steam roo.s were also full so diudnt see the benefit of me booking overnight as ..we didnt use facilities..far to many people in pool area .
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi LisaThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, very sorry to hear that that you were unhappy with our spa facilities and please accept our sincere apologies for your disappointment on this occasion.Whilst our Spa facilities are not open to the general public, we do have many private Health Club Members who use these facilities alongside our hotel guests, and there are occasions when our Health Club & Spa are very busy, particularly at weekends and during school holidays.Once again, we are sorry that we did not meet with your expectations, however, we thank you for choosing to stay with us and we hope that you may consider returning at some point in the future.Kind regards

10/10 Excellent

Steve

Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi SteveThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards

10/10 Excellent

Jonathon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi JonathonThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards

10/10 Excellent

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Alison Wallace, Hotel Administrator le 5 févr. 2024
Hi AlexThank you for taking the time to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us.We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi DeanThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards

8/10 Bien

Bally

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi BallyThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards

10/10 Excellent

Tricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi TriciaThank you so much for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us.Kind regards

8/10 Bien

David

Séjour de 1 nuit en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 21 nov. 2023
Hi DavidThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Gemma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 14 nov. 2023
Hi GemmaThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Janette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 7 nov. 2023
Hi JanetteThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Coral

Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi CoralThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Philip

Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi PhilipThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Carl

Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi CarlThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Carl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb hotel and facilities
Superb hotel, very friendly staff and extremely helpful. Grounds are stunning. Facilities very good. Highly recommended
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 26 oct. 2023
Hi CarlThank you for taking a moment to review your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Kyja

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel, very helpful staff, will definitely stay again
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 26 oct. 2023
Hi KyjaThank you very much for taking a moment to review your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards

6/10 Satisfaisant

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dissapointed
Firstly, staff absolutely fabulous , restaurant not ! After ordering a bottle of Sauvignon blanc we were advised staff gone to cellars, 50 minites later advised out of stock , pick another , we did, 15 minutes after that advised no Sauvignon blanc of any description, waitress very apologetic , alternative offered with £3 discount !! Too compound this , starter took 40 minutes to arrive with main course a further 40 minutes later, not the greatest quality when food arrived , for £200 we certainly expected so much more,definetely a let down , again though staff excellent 👍
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 25 oct. 2023
Dear JonathanThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated, albeit we are very sorry to hear about your experience in our Restaurant. Your experience is by no means a true reflection of our usual service standards and please accept our sincere apologies for your disappointment on this occasion. I can assure you that your comments have been shared with the relevant members of our management team to review and address as appropriate.Once again, we are sorry that we did not meet with your expectations, but we thank you for bringing these matters to our attention and may we also thank you for choosing to stay with us.Kind regards

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Gem of a Hotel!
Great place to stay for a family. Lovely hotel with touches that make it feel really special. Also, amazing breakfast!
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 24 oct. 2023
Hi NicolaThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 24 oct. 2023
Hi ChristopherThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

4/10 Médiocre

Moshin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Disappointing
Very disappointed with mine and my sons stay at the Hilton. The beds both kept moving and moving noises as they weren’t secure. Could hear other guests while we were trying to get to sleep. Sound proofing not great. I called 4 times just to get a glass of milk. Wouldn’t stay here again
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 23 oct. 2023
Dear MoshinThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are very sorry to hear, however, about the issues you encountered and please accept our sincere apologies for the inconvenience and disappointment caused to you. Your experience is by no means a true reflection of our usual standards and I will ensure that your comments are shared with the relevant members of our management team to review and look into.Once again, we are very sorry that we did not meet with your expectations, but we thank you for bringing these matters to our attention and we thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Nicola

Voyage en couple
Les points forts : Propreté
Gorgeous hotel but was disappointed to be told we needed to book a slot for the pool. When we did use the pool it was empty.
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Dear NicolaThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We do apologise for any inconvenience caused to you in relating to booking a swim slot in our pool, we do implement the booking system on occasions when we have a a high volume of families staying with us, as demand to use this facility can be high and the booking system enables us to allow as many of our guests and members the opportunity to swim should they wish to.We very much hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

4/10 Médiocre

Scott

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not the standard is used to be
No water in room. Milk in room didn’t get replenished on the second day. Incorrect advice given by staff regarding pool access times for kids. Service in bar poor, had to clean my own plates and was given knifes with no forks! Also, Alarm clock in room was set for 6am so woke myself and my son up when we had arrived late the evening before.
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Dear ScottThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, very sorry to hear about the issues you encountered and please accept our sincere apologies for any inconvenience or disappointment caused to you. Your experience on this occasion is by no means a true reflection of our usual levels of service and I can assure you that your comments have been shared with the relevant members of our management team to review and address as appropriate.Once again, we are sorry that we did not meet with your expectations, however, we thank you for bringing these matters to our attention and thank you for choosing to stay with us.Kind regards

10/10 Excellent

ROBERT

Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Hi RobertThank for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Alison Wallace, Hotel Administrator le 28 sept. 2023
Thank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Roderick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 13 sept. 2023
Hi RoderickThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Mark

Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi MarkThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Darrell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service
A special thank you to Tom the barman who looked after my son and I as we nervously awaited my wedding day. Great job Tom. You really helped us relax.
Séjour de 1 nuit en septembre 2023
Réponse de Alison Wallace, Hotel Administrator le 6 sept. 2023
Hi DarrellThank you very much for taking the time to review your recent visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Marzena

Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 6 sept. 2023
Hi MarzenaThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Habibul

Séjour de 2 nuits en août 2023
Réponse de Alison Wallace, Hotel Administrator le 5 sept. 2023
Hi HabibulThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 23 août 2023
Thank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Carly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quiet, clean, lovely hotel in a good location for festivals at Carton Park. The bar is fabulous and breakfast was great too.
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Dear CarlyThank you very much for taking the time to review your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Superb facilities, friendly staff and lovely environment. Only down side was some of the cleaning, especially when moving the chair in the room the cushion fell off and so did a lot of crumbs/dirt and tissue. Good nights sleep and breakfast was lovely with a good amount of choice.
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Thank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is appreciated and your comments with regard to some of the cleaning are duly noted and have been shared with our Head of Housekeeping to review. We apologise for any disappointment caused to you.We very much hope that we may have an opportunity to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

6/10 Satisfaisant

Clara Mary-lee

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Dear Clara Mary-leeThank you very much for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we do hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Heather

Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Hi HeatherMany thanks for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great family stay for Alton Towers
Great hotel, brilliant if anyone is into football. Friendly staff, lovely food, brilliant pool. Couldn’t fault it!
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 10 août 2023
Hi SamanthaThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

10/10 Excellent

Paul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very comfortable and clean
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 9 août 2023
Hi PaulThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards

6/10 Satisfaisant

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location - average experience
I was allocated (without being informed at check in) an accessible room. Would have been fine but was woken at 2am with an orange flashing light outside my bathroom. Not sure what made it turn on but runined my sleep and was unable to get back to sleep. I had the Riggatoni for dinner - was obviously pre-cooked and totally bland. Chicken burger at lunch was nice.
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 8 août 2023
Dear JonathanThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, sorry to hear about the issues you encountered with your room allocation and evening meal, therefore, please accept our sincere apologies for any inconvenience or disappointment caused to you. I can assure you that your comments have been shared with the relevant members of our management team to review and action as appropriate and we thank you for bringing these matters to our attention.Once again, we are very sorry that we did not meet with your expectations on this occasion, but we do hope that you may consider returning to our hotel again in the future and thank you for choosing to stay with us recently.Kind regards