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Avis sur Clayton Hotel Cambridge

4 out of 5
Clayton Hotel Cambridge
Station Rd, Cambridge, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 645 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 67 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 1001." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jade

Séjour de 1 nuit en avril 2023
Réponse de Ramy Saber le 11 mai 2023
Dear , JadeThank you so much for the wonderful review of our hotel. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Laetita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Ramy le 3 avr. 2023
Dear , LaetitaThank you so much for the wonderful rate , we are so pleased that everything was to your liking. We look forward to welcoming you back to the hotel in the future.Kind Regards,Ramy Saber Guest Relations Manager

10/10 Excellent

Tristan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms with very good breakfast
Réponse de Clayton Hotel Team le 20 déc. 2022
Dear Thevenin,Thank you very much for taking the time to share your recent experience with us.We very pleased to hear that you enjoyed your stay with us and thank you for your kind comments.We hope to serve you again whenever your travels bring you back to Cambridge.Kindest regards,Clayton Hotel Cambridge

8/10 Bien

Alan

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Hôtel à libre service
L’hôtel est assez impressionnant, au moins lorsqu’on regarde le bâtiment de loin. L’intérieur est chaleureux et accueillant et le personnel est sympathique. et professionnel. En revanche et malgré la pandémie qui nous gâche la vie quotidienne et régulière, il faut de temps en temps nettoyer les chambres .... moi, en tant que client ne devrait pas être obligé de passer l’aspirateur dans une chambre pour laquelle je devrais payer 110 livres par jour.
Séjour de 6 nuits en mars 2021

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Jeremy Hopkins le 4 mars 2019
Dear Pierre Thank you for your excellent review of the hotel, we are delighted everything was to your satisfaction and do hope to see you again soon. Kind regards Jeremy Hopkins

10/10 Excellent

jocelyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon hôtel
trés bon hôtel, bien situé si on arrive en train. Excellent petit déjeuner. Dommage qu'il n'y ai qu'une seule serviette pour 2 personnes dans la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Jeremy Hopkins le 12 nov. 2018
Dear Jocelyne Thank you for taking the time to review the hotel following your recent stay. I was shocked to read that you only had one set of towels in your room and can only apologise for this, our head housekeeper is carrying out re-training of the team to ensure this does not re-occur. We do hope to see you again soon. Kind regards Jeremy Hopkins

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was incredible. Very stylish communal areas and a spacious room with a really comfortable bed. Walking distance to the city centre and really close to the train station. Would definitely stay again!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Calvin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a really nice stay and the bed was to die for. The spec / layout of the room was of a high standard. And most of all the staff exceptional 10/10
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alexander

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel, quiet, great location
Séjour de 2 nuits en mai 2024

8/10 Bien

Alec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel very close to station. Rooms are spacious. Great varied breakfast and I had a lovely evening meal. Hotel was very near to the Botanical Gardens and the city centre is walkable
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

JAN

Voyage en couple
Les points forts : Propreté et personnel et service
It lacked expected extras ....no bath mats no tablets of soap, no fresh milk tho there was a frig in bedroom, no towel rail, dinner menu never changed, cold plates for hot breakfasts ..so many little things that disappointed. However, all the staff were excellent
Séjour de 2 nuits en mai 2024

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Also liked the bikes
Séjour de 2 nuits en avril 2024

10/10 Excellent

John

Voyage en couple
Great hotel. Lovely room and staff very helpful. Breakfast was wonderful! Great location a tow minute stroll from the railway station.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The size of rooms were really good. Bed was very comfy. Parking was the only issue. The close car park was closed and the next closest car park was 20 mins away. Apart from that it was a very good stay.
Séjour de 3 nuits en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Maryon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was very hot - with huge solar gain from bedroom windows but very little of the window opening. I suggest the cleaners of the rooms leave the curtains closed over the windows- in order to minimise the heat from solar gain in the bedrooms. Otherwise - a very pleasant stay and great staff.
Séjour de 1 nuit en avril 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Jahan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located hotel right by Cambridge train station. Little bit of a walk into town, but that was expected. Modern furnishings and probably the biggest comfiest bed I’ve slept in. Lovely bathroom as well. Friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Elliot

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely
Séjour de 1 nuit en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

6/10 Satisfaisant

Kasha

Voyage en groupe, Voyage en couple
Room itself was lovely but was extremely hot despite changing the temperature and opening a window, didn’t sleep because of this
Séjour de 1 nuit en mars 2024

10/10 Excellent

Li

Séjour de 2 nuits en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Chaice

Séjour de 3 nuits en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great first floor library style sitting area.
Séjour de 1 nuit en mars 2024
Réponse de Clayton Hotel Cambridge le 25 avr. 2024
Thank you for your feedback.We hope to see you soon again.

10/10 Excellent

Hieu Quang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mars 2024
Réponse de The Clayton hotel le 8 mars 2024
Delighted you enjoyed your stay!

10/10 Excellent

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We very much enjoyed our stay at the Clayton Hotel, perfect location for exploring the beautiful city of Cambridge. The room was spacious and decorated to a high standard and the staff were very friendly and professional.
Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Delighted you enjoyed your stay!

10/10 Excellent

Qisong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Still good
Small troubles: Toothbrushes, slippers and TV remote were not in the room initially, but provided after I asked; I don't llike the green metal tissue box in the toilet, it has been there for many years I believe, doesn't quit fit the room style.
Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Blair

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean tidy and quiet
Séjour de 2 nuits en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Joel

Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

8/10 Bien

Nicky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really big and comfortable beds and lovely duvets. Good showers and nice to have fridge in room
Séjour de 2 nuits en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Vinay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A well located , well maintained hotel. Worth every penny
Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Connor

Séjour de 1 nuit en février 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Qisong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much better than the London one I recently visited
Good: Very clean and looked new; Room configuration was reasonable; Didn't have to ask for toothbrushes. Not So Good: It seemed easy to hear the sounds outside the room door; The breakfast was meidocre for the price.
Séjour de 1 nuit en janvier 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The person on reception was very helpful and accommodating, I liked that the property was well maintained and there is an elegance to the decor
Séjour de 2 nuits en janvier 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

4/10 Médiocre

Vicki

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Usually good but not this time
Normally I love the Clayton hotel in Cambridge and visit often when travelling for work. This trip was really poor! The room when I arrived was freezing and I couldn’t get the heating to switch on, plus the tv had cables hanging down and there was no remote. I phoned reception and waited 30 mins for someone to come and ‘check the room’ and that was only because I went down to reception to chase. He did manage to resolve all the issues but the wait time in a freezing room wasn’t ideal. When I went for a shower I noticed black hairs all along the shower tray (I am blonde) - it clearly hadn’t been cleaned properly. When I was leaving the hotel to catch a train to airport in the morning I couldn’t get out of the hotel. Only one door was working and it was jammed shut. The button wouldn’t open it. I tried to find someone to help but there was nobody around, it was before 7am. I tried calling the hotel from my mobile and nobody answered - I was becoming really concerned I would miss my flight. Eventually, I found a phone in the reception and managed to get a hold of a young man. His response was just that ‘it was a bit sticky’. The door was totally jammed and wouldn’t open and I was trapped in the hotel. It wasn’t a pleasant experience. Not a great stay unfortunately, in what is normally a lovely hotel.
Séjour de 2 nuits en janvier 2024
Réponse de The Clayton hotel le 8 mars 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sincerely sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously and will use your comments to improve our services.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de The Clayton hotel le 8 mars 2024
Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again in the future. Thanks again!

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Charlie

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent as usual
This was our second stay - room 703 Previous stay was 707 Great room - comfortable and spacious
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Comfiest hotel bed I’ve ever stayed in! Great stay, lovely rooms, good facilities and pleasant staff. Hotel went the extra mile to make my fiancée’s birthday special, thank you.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A super comfy hotel.
Beautiful hotel with lovely service. The room itself was huge with enough space for three if us. Beds were super comfortable. Breakfast was expensive considering the portions but enjoyable nevertheless. I am looking forward to my next visit as we would definitely stay here again. 👌👌👌👍
Séjour de 2 nuits en décembre 2023

8/10 Bien

Daren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Ian

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lars

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

8/10 Bien

Tina

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overnight Stay feedback
We were 2 couples with rooms nextdoor which was great, unfortunately the first thing we saw when we went up to our rooms were dirty cups and glasses (outside both rooms!) from previous guests. On our way out I told reception and she apologised saying housekeeping would take them away. Unfortunately on ou return that evening there was still a dirty cup outside my room, there was absolutely no excuse for this si ce the dirrty glasses from nextdoor had gone! This is nothing short of inadequate and quite frankly is really poor service - when i told reception o checking out the dirty cup from previous guests was still there I was told they are shirt staffed!!! This was clearly not true and NOT the reason, since somebody had been uk to remove my friends dirty belongings from previous guests..I think for a hotel of this quality people should care more about their customers and their experience, which is the reason i have taken my own time to complete this feedback as it most definitely not good enough!! Such a shame because our room was very comfortable but i cant overlook the inadequacy or lack of care when something is reported.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Nathalie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Lawrence

Séjour de 2 nuits en décembre 2023

8/10 Bien

Randi

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
My first room was freezing and I couldn’t adjust the temperature. Shampoo, conditioner and bar soap not supplied, so bring your own unless you can use liquid hand soap for everything. Breakfast was amazing. Just down the block from the train station.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Emma

Séjour de 1 nuit en novembre 2023