Piscine couverte, chaises longues
Vérifier la disponibilité

Avis sur Novotel Cambridge North

3.5 out of 5
Novotel Cambridge North
2, Cambridge Square, Cambridge, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 314 avis sur 499." "
Note des voyageurs de 8 (Bien), d’après 121 avis sur 499." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 499." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 499." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 499." "

9,4/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Sébastien

Voyage d’affaires
Les points faibles : Personnel et service
Pas de cintres , pas d’échantillons pour salle de bain , obligé de mettre en evidence les produits finis pour être changé
Séjour de 4 nuits en septembre 2023

8/10 Bien

Gregory

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros : Pretty quiet area despite the train station nice and helpful lady at the front desk (dark hair with accent) Room big enough for 4 Pleasant swimming pool not crowded Cons Nothing to do around the hotel Carpet of the room stained and band aid on the swimming pool floor during 2 days Guy at the reception desk not friendly Not easy to reach the swimming pool and the card system could be improved
Séjour de 1 nuit en août 2023

8/10 Bien

Sébastien

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Devoir payer le parking a chaque sortie soit 2 fois par jour Pas possible de payer 24h et faire des aller retour
Séjour de 4 nuits en septembre 2022
Réponse de Reception Team le 19 sept. 2022
Good Morning, Thank you for your review. With regards to the parking it is mentioned on all booking sites that their is a separate fee. If mentioned on checkin you drove our team will give out a QR code that takes you straight to the parking website where you can pay for the whole duration of your stay instead of every time you leave and enter the carpark.Regards,Novotel Reception

8/10 Bien

Guillaume

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short comfy and efficient stay in this Novotel.
Séjour de 1 nuit en août 2022
Réponse de Reception Team le 22 août 2022
Greetings Guillaume,Thank you for taking your time to leave a review. We are glad that you enjoyed your stay with us and found our hotel comfortable. We are looking forward for your next stay in Novotel.Kind Regards,Reception team

8/10 Bien

Yvonne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here with my family and we had two rooms, each for 3 people. We got placed on the first floor near the access to the pool which was great. Sadly our experience was mixed, partly because one room was beautifully clean whilst the other wasn't - the unclean one; the carpet had crumbs all over it, the bathroom was dirty with toothpaste in the sinks, and the glasses had lipstick on them. The work surface was also unclean. As we had booked 2 family rooms, I was expecting that the children's beds would have been made up, but that wasn't the case. Housekeeping came, and it was resolved quickly. The hotel is beautifully modern and well equipped, and the pool/gym are excellent. There are towels provided and the pool is great for children, especially as it is only 1.2m deep. The jacuzzi doesn't work, and the sauna was only 60 degrees heat, so just warm and not hot. The reception is a lovely open space and a great place to meet. The reception staff were very helpful. We made the mistake of getting on the train to Cambridge, which is over a mile to the centre of Cambridge... a tip for anyone else staying here, just book an Uber if you have children or elderly relatives with you who may struggle to walk so far. Overall, I'd rate the hotel as very good; with some minor tweaks and attention to detail, it could easily be excellent.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Massive car park, train station next door, a few minutes away from town center by train, quiet rooms, reasonably good gym.
Séjour de 1 nuit en mai 2024

8/10 Bien

Rachael

Voyage en famille
Les points forts : Personnel et service
Really enjoyed the hotel however the carpet and furnishings had some sort of white powder over them. Everything else was goo and staff were friendly
Séjour de 1 nuit en mai 2024
Réponse de Charlotte, Assistant Front Desk Manager le 18 mai 2024
Dear Racheal, Thank you for taking the time to review your stay at Novotel Cambridge North. It was great to read that you enjoyed your stay and the staff were friendly and accommodating throughout.As a precautionary measure we do use a bed bug repellant, which does come in a powder form, but this has kept the hotel free of bed bugs and keeps our guests minds at ease. We hope to welcome you back again soon. Kind Regards,

8/10 Bien

Sorin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Khuslen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Owning

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Space and new property. Comfortable and clean. next to the station.
Séjour de 1 nuit en mai 2024
Réponse de Charlotte, Assistant Front Desk Manager le 9 mai 2024
Dear Owning, Thank you so much for taking the time to review your stay at Novotel Cambridge North, It is great that you found the hotel to be spacious and you found the rooms to be clean and comfortable. We hope to welcome you back again soon.

10/10 Excellent

Owning

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Swimming pool and great location
Séjour de 1 nuit en mai 2024
Réponse de Charlotte, Assistant Front Desk Manager le 12 mai 2024
Dear Owning,Thank you for taking the time to review your stay at Novotel Cambridge North. It is great to read that you enjoyed our swimming pool and the location of the hotel. We hope to welcome you back again soon.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Convenient location so would stay again: Pros; Comfortable lounge and bar area, new hotel so rooms nicely appointed with safe & fridge. Quiet so good night's sleep. Cons; no one told us you need to use your key card to work the lift! Free wifi really poor which was frustrating for this type of hotel; no instructions as to how you work the air con or tv so we gave up, breakfast charge was £18! so we ate elsewhere. Shower had some mould.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kerri

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful hotel, clean and quiet considering it’s next to a train station. Food was superb, dinner was delicious despite the price and plenty of choice for breakfast. The only criticism I have would be the staff who were very polite and professional when spoken to however could have been more attentive. Had to ask for the bill 3 times after dinner and on check in at reception no information was given about hotel facilities, check out time, breakfast times etc. Great location can get train into Cambridge or drive from the hotel however parking is expensive in Cambridge and at the hotel (depending on your duration) so would have been nice to have free parking given the price paid for the room. Overall though very pleasant and comfortable stay.
Séjour de 1 nuit en avril 2024

8/10 Bien

Laura

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The hotel is very well located respect the railway station and it’s a very well designed with all the amenities, such as gym, swimming pool, the only black spot is the accuracy for cleaning. Fingerprints on the mirror and the shower cabin and other minor details. Staff at the reception and at the bar very kind and customer oriented
Séjour de 2 nuits en avril 2024

8/10 Bien

MAKEDA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am a big fan of this hotel and have been twice now and have already book another stay. It is great for young families. The only downside is the fact the pool does get incredibly busy very quickly. A booking system might be better on the days the hotel is busy. I did encounter some issues during my stay but the team worked to rectify this and were incredibly polite and understanding.
Séjour de 1 nuit en avril 2024
Réponse de Charlotte, Assistant Front Desk Manager le 27 avr. 2024
Dear Makeda,Thank you for taking the time to review your stay at Novotel Cambridge North. Thank you for your lovely feedback and it was great to have you stay with us again. We do appreciate that the pool is very popular with children and families so it can get very busy, particularly during weekends. It is regretful that you experienced an issue with your stay, but it is great that the staff were on hand to rectify it for you, and did so in a polite manner. We hope to welcome you back for a third stay with us soon!

2/10 Horrible

shahir

Séjour de 2 nuits en avril 2024

10/10 Excellent

Ricardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Very clean. Service was excellent. Breakfast was plentiful
Séjour de 1 nuit en avril 2024
Réponse de Charlotte, Assistant Front Desk Manager le 23 avr. 2024
Dear Ricardo, Thank you for taking the time to review your stay at Novotel Cambridge North. It is great that you found the hotel clean and found the staff excellent. We are also glad you enjoyed the breakfast. We will pass your wonderful comments onto our team, who will be delighted to receive such positive feedback. We do hope to welcome you back in the future.

10/10 Excellent

Jeanie

Séjour de 1 nuit en avril 2024

8/10 Bien

Torera

Séjour de 1 nuit en avril 2024

10/10 Excellent

Surinder

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Comfortable rooms. Great location
Séjour de 1 nuit en avril 2024

8/10 Bien

Freya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Lovely and spacious. Leisure area was really manky late Sat pm Dirty towels everywhere and no clean
Séjour de 2 nuits en avril 2024
Réponse de Charlotte, Assistant Front Desk Manager le 3 mai 2024
Dear Freya, Thank you so much for taking the time to review your stay at Novotel Cambridge North. It is great to hear that you found the hotel, lovely and spacious, but it is disappointing to read that you found the Wellness Centre had no clean towels when you visited on Saturday afternoon, as we regularly check the area to ensure cleanliness standards are high. Nevertheless I hope you had a wonderful stay.

10/10 Excellent

Danyal, London

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High quality presentation and aesthetic with pleasant and spacious rooms. Paid car park available. Excellent staff and service - staff really made the hotel a solid five star rating.
Séjour de 1 nuit en mars 2024

8/10 Bien

Douglas, Milton Keynes

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Hotel was nice, breakfast was great, enjoyed a swim in the warm pool. Friendly staff and super efficient check-in. Our only issue was that I woke up with 8 bites on my arm - staff suggested these may be mosquito bites but it’s March in England?
Séjour de 1 nuit en mars 2024

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, modern, clean and good transport links, would stay again if and when I come to Cambridge
Séjour de 1 nuit en mars 2024

10/10 Excellent

Wei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant front desk service, unbelievable gourmet breakfast, cozy bed. Will recommend to my friends.
Séjour de 1 nuit en mars 2024

8/10 Bien

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for a Business stay, Pool, gym, Cindy bed and clean room
Séjour de 3 nuits en février 2024
Réponse de Reception Team le 12 mars 2024
Dear Anna, Thank you so much for the time to review your stay with us. It is great that you found us perfect for your business stay and that you enjoyed all the facilities we have to offer. We hope to welcome you back again very soon.

10/10 Excellent

sarah

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a fantastic stay. We stayed for one evening and used the pool. Our 5 year old son was overjoyed with this. Train into Cambridge takes about 5 minutes and was really cheap. Room was spacious and clean and at time of booking we had booked two rooms (one for my parents) and that was conveniently opposite our room. The staff in the restaurant went out of their way on every occasion we dined in there. During our evening meal, which was incredibly nice and all freshly homemade, the man servi g us was incredibly kind and attentive to my son and even brought him extra fruit. The next day at breakfast, having realised it was our sons birthday some sweet treats were brought to our table and a chorus of happy birthday sung. It really made his day. We will definitely stay at this hotel agin! Thanks so much!
Séjour de 1 nuit en mars 2024
Réponse de Reception Team le 9 mars 2024
Dear Sarah, Thank you for taking the time to leave such a wonderful review of your stay at Novotel Cambridge North. We are so glad your son had a great time using the pool. We will pass your kind comments onto the restaurant team, who will be thrilled to know they made your son's birthday extra special and your stay overall even better. We hope to welcome you back again soon.

10/10 Excellent

Andreia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

Barry, Leigh on sea

Séjour de 1 nuit en février 2024

10/10 Excellent

Malcolm

Séjour de 2 nuits en février 2024

8/10 Bien

Sachin

Séjour de 2 nuits en février 2024

8/10 Bien

Rob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Mindaugas

Séjour de 1 nuit en janvier 2024

8/10 Bien

Pei Ni

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service, pool and breakfast
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Lucy

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was booked in my name by my PA, who booked using a company credit card. This seemed to cause the reception person a lot of trouble and (for the second time) he tried to get me to pay for the room on my own credit card. I'll be staying at the hotel a couple of nights every week and really don't want to run into this each time I stay
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Daniela

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excelent swimming pool and gym
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Stacie

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Confort de la chambre
Bed hard and uncomfortable, no water in room on arrival.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Emma

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great hotel for a car free visit to Cambridge. It’s right next to Cambridge north station and there’s a bus right outside the hotel that takes you to Cambridge city centre within 15 mins. Lovely pool, comfortable beds and rooms and nice breakfast. Very friendly staff.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business over night stay
They say that staff make a visit worthwhile. I stay in a lot of hotels on business and have to say that the staff here from entering to leaving were so helpful and friendly, great rooms, great breakfast.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mark

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are amazing and could not be more helpful. Food was delicious
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely
Lovely stay, lovely staff!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

China

Séjour de 1 nuit en janvier 2024

10/10 Excellent

tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Robert

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Looks great, staff lack training.
New hotel, nice decor, great parking and conveniently right next to station which is just 4 minutes into Cambridge. Nice in room amenities. Service levels pretty poor, some staff lack basic training while others have to make up for them and are probably exhausted. Normally I’d understand keeping staffing levels is difficult in recent years but this place has an abundance of people standing around. Perhaps they’re underpaying?! Pool area always full during our stay even late in evening. Gym lovely, great for hotel this size. Changing rooms tiny and covered in water and people’s fluff. Grim.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kellie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The receptionist was really lovely and gave us free drinks as our room wasn't ready ( we arrived a bit early) 😊
Séjour de 1 nuit en décembre 2023