Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 569 avis sur 1002." "
10 – Excellent
569
Note des voyageurs de 8 (Bien), d’après 266 avis sur 1002." "
8 – Bien
266
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1002." "
6 – Satisfaisant
99
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1002." "
4 – Médiocre
33
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1002." "
2 – Horrible
35
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
10/10 Excellent
Beth
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location in the pruneyard
Beth
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 14 mai 2024
Beth, we're thrilled you found DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza's location to be convenient. We hope this enriched your stay. We look forward to welcoming you back soon.
10/10 Excellent
Steve, San Jose
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mai 2024
8/10 Bien
Daniela
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Daniela
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Daniela, thank you for sharing your review. We're thrilled to hear that you appreciated the location of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We hope to welcome you back in the near future for another enjoyable stay.
2/10 Horrible
Ernesto
11 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was rude and didn’t have our room Available. Gave us a different room with no running water.
Ernesto
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Ernesto, we're genuinely disappointed to hear about the issues you encountered with room availability and the subsequent inconvenience with the facilities. We strive to deliver seamless service, and we understand that your experience did not meet those expectations. Your insights will be shared with our team members for improvements. We hope you allow us another opportunity to host you and demonstrate our commitment to your comfort.
10/10 Excellent
Alexandra, Santa Rosa
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cleaned and family friendly
Alexandra
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 mai 2024
Alexandra, it's great to hear that you found the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza spotless and suited to family needs. We strive to provide a welcoming environment for all our guests and it sounds like we hit the mark during your visit. We hope to welcome your family back again in the near future!
10/10 Excellent
Ruri
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly would definitely stay here again.
Ruri
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Ruri, it's delightful to hear that your experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza was to your satisfaction. We're thrilled that our team members' friendliness was enjoyable and that it has inspired a return visit. We eagerly anticipate your next stay.
8/10 Bien
Harvey
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Harvey
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Harvey, thank you for staying at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's good to know you had a pleasant experience. We look forward to welcoming you back in the near future.
8/10 Bien
Fritz
20 avr. 2024
Fritz
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 mai 2024
Fritz, thank you for choosing to stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's wonderful to see that your experience was largely positive. If you have any suggestions for improvement in the future, please don't hesitate to share. We believe in constantly enhancing our services based on guest feedback. We hope to have the pleasure of welcoming you again soon.
6/10 Satisfaisant
Elizabeth
16 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Thank you for sharing your feedback, Elizabeth.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
2/10 Horrible
GABRIELA
27 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I requested the front desk for 10 minutes extra to check out because I have a little child with autism, I was trying to get him ready to go and they said no. I needed to leave exactly at noon
GABRIELA
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Gabriela, it is regrettable to hear about the challenges you faced during your check-out process. Our goal is to provide flexibility whenever necessary, especially for families with special needs. Your feedback allows us to address areas that need attention, and we will discuss this with our team members to ensure we are providing exceptional service. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Janette
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Staff, location, quiet. Only negative was the shower water pressure. Would stay there again.
Janette
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Janette, it's wonderful to hear that your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza met your expectations on multiple fronts. We're glad that our prime location and serene ambiance contributed positively to your experience. While we regret the minor hitch regarding the water pressure in the shower, rest assured our dedicated team members are always on hand to address such matters promptly. We eagerly anticipate your next visit. Safe travels!
10/10 Excellent
David
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
David, we're thrilled you had a stellar experience during your stay at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your feedback is greatly valued and we hope to see you again in the near future. Thank you for your high rating!
10/10 Excellent
Joyce
Voyage en famille
10 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is in a nice shopping & restaurant center. Downtown Campbell is just a short walk away with a street full of restaurants, wine bar, ice cream shop and more. A wide variety of great food is just a short walk away. Or you can stay near the hotel with nice restaurants in the center & 1 within the hotel with full bar.
Joyce
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Joyce, it's great to hear that the location of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza came as an advantage during your stay. Proximity to both local eateries and in-hotel dining options is indeed one of the benefits of choosing our hotel. We hope your adventures around downtown Campbell were enjoyable and we look forward to hosting you again soon.
10/10 Excellent
Barry
Voyage en groupe
8 mars 2024
Quiet. Clean. Safe!
Barry
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Barry, thank you for your wonderful review! It's great to know that you appreciated the tranquil, spotless and secure ambiance at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We hope to host you again in the future.
10/10 Excellent
Brian
Voyage d’affaires
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything
Brian
Séjour de 8 nuits en février 2024
Réponse de Customer Service le 6 mars 2024
Brian, it's delightful to know you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your positive feedback is a testament to our commitment to exceptional service. We can't wait to welcome you back for another pleasant experience.
10/10 Excellent
Barry
Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay.
Barry
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Barry, thank you for your compliment. At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we always strive to make your stay comfortable and enjoyable. We're glad you had a great stay and we look forward to welcoming you back soon.
10/10 Excellent
Sheri
Voyage en famille
3 mars 2024
We booked online and had no idea how it would be but we loved it. We were in room 116 so right outside the office very near the pool and it’s connected to the Pruneyard center full of restaurants and shopping. We will stay here again
Sheri
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 mars 2024
Sheri, it's fantastic to hear that you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled you found the proximity to the pool and Pruneyard center to be convenient. We certainly look forward to welcoming you back in the future. Safe travels.
8/10 Bien
Janet
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 28 févr. 2024
Janet, thank you for taking the time to rate DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza with a high score. We are pleased to know you had a satisfying experience. Whenever you're in the area, we would be delighted to have you stay with us again. Safe travels!
10/10 Excellent
Bonnie
26 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Spotlessly clean and very comfortable room. On site dining but many options within easy walking distance. Excellent location, lots to do in the area. Highly recommend.
Bonnie
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Bonnie, we are thrilled to hear your positive feedback about the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's great to know you found our location convenient, with an array of dining options close by. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay.
10/10 Excellent
Barry
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent spot. I will return.
Barry
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Barry, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled you found our location excellent and we eagerly anticipate your return. Safe travels until then!
10/10 Excellent
Brian James
Voyage en couple
19 févr. 2024
Les points forts : Équipements
Great service. Pretty hotel. Great location could walk to many restaurants in the area. Only downside was that we could hear everything our upstairs neighbor was doing. Thin walls.
Brian James
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Brian, thank you for your insightful review about your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled to learn you enjoyed our service and ideal location close to several eateries. Acknowledging your feedback about the noise, we're committed to improving our guests' comfort and will take your remarks into careful consideration. We look forward to offering you an even more exceptional experience in the future.
8/10 Bien
Jennifer
Voyage en famille avec de jeunes enfants
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Better if someone helped with the luggage carts when you arrive with kids.
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Jennifer, thank you for sharing your experience with us. At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we always aim to offer attentive support for our guests with families, and we appreciate your suggestion regarding handling luggage. We'll certainly look into ways we can enhance this aspect for our future guests. We hope you and your family will visit us again soon.
10/10 Excellent
jason
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Staff were super friendly and supportive.
jason
Réponse de Customer Service le 19 févr. 2024
Jason, it's wonderful to hear your praise for DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We value your compliment toward our supportive and welcoming team members. We're excited to welcome you back for another great experience in the future.
8/10 Bien
Richard
13 févr. 2024
Richard
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for the 4/5 rating, Richard!We are excited to see that you had an enjoyable experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
10/10 Excellent
Erin
Voyage en couple
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at this property several times over the past few years and have not been disappointed!
Erin
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
Erin, thank you for your loyalty to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza over the years! We're thrilled to know that each of your stays has consistently met your expectations. Your continued patronage is highly valued and we can't wait to provide you with many more memorable experiences in the future.
6/10 Satisfaisant
WK
Voyage en famille, Voyage d’affaires
4 févr. 2024
Only the check-in night(1/25), the front desk lady is very nice to us and the next day (1/26) morning front desk lady is very friendly.
1 night shift lady was very rude to customers.
WK
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 4 févr. 2024
It's wonderful to hear the positive comments about our front desk team's friendliness on your arrival day and the day after. However, it is regrettable that the service from one of our night shift colleagues did not meet your expectations. We continue to work on our customer service skills to ensure every guest has a pleasant stay.
10/10 Excellent
Kathy
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kathy
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 3 févr. 2024
Thank you for sharing, Kathy!At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Ali
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Ali
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 1 févr. 2024
Ali, thank you for your kind words! We're thrilled to hear you enjoyed your experience at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Stay with us again soon, we would love to share our hospitality with you once more.
6/10 Satisfaisant
Voyageur vérifié
30 janv. 2024
Losing charm...
only person with a smile everyday was the overnight clerk at the front desk. (jan 22-29)
Voyageur vérifié
Séjour de 8 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
The team appreciates your feedback. It's great to hear that our night colleague had such a positive impact on your stay. We're continuously working on creating warm, memorable experiences for every single guest and observations like yours guide improvements and highlight our stars. Thank you for sharing. We hope you choose us again on your next visit.
10/10 Excellent
Adrienne
Voyage en famille
29 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Adrienne
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Adrienne, thank you for choosing DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're delighted you had a stellar experience with us. We appreciate your support and look forward to hosting your next visit.
8/10 Bien
chun
29 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
A good one in the area.
chun
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Chun, we're pleased to hear that you had an enjoyable stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your positive feedback reinforces our commitment to providing exceptional guest experiences. We look forward to welcoming you back on your next visit.
10/10 Excellent
James
27 janv. 2024
James
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 20 mars 2024
James, it's great to learn you enjoyed your stay with us at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled to have met your expectations and would love to host you again. Our team members are committed to ensuring our guests' experience is simply memorable. We look forward to your return.
10/10 Excellent
Edward
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and area
Edward
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Edward, it's wonderful to hear that you had such a positive experience at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Thank you for appreciating our fabulous location. We look forward to welcoming you back in the future.
2/10 Horrible
dina
26 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
dina
Réponse de Customer Service le 27 janv. 2024
We appreciate your feedback, Dina.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
10/10 Excellent
Michael
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time I have stayed at this hotel. Lots to do in the Pruneyard shopping center that is right behind the hotel. Shopping and dining options available in a nice clean walkable location. Hotel staff are super friendly and helpful. Rooms are super clean as well. I don't really have anything bad to say, except for the breakfast buffet. I did not try any of the menu items, but i thought $21 was a bit pricey for what you received on the buffet. Equal to a buffet I would get at Hampton Inn for free.
Michael
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Michael, it's great to hear that your second stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza was enjoyable. We're thrilled you appreciated the convenient location and found our team members to be friendly and helpful. We're proud of our commitment to cleanliness as well. In terms of the breakfast buffet, we understand your comments about pricing and we value your feedback, as we continually strive to deliver a satisfactory dining experience. Looking forward to welcoming you back for a third stay!
8/10 Bien
Michaela
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michaela
Réponse de Customer Service le 25 janv. 2024
Michaela, thank you for your rating of the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We appreciate your time and feedback. Your support is invaluable to us and we're looking forward to welcoming you back on your next visit.
2/10 Horrible
Jason Tina
23 janv. 2024
The Doubletree was clean and accommodating considering Expedia did not contact the hotel to rebook our room after I had changed dates
Jason Tina
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Jason, it's regrettable to hear about the inconvenience you faced due to the miscommunication regarding your booking change. We're glad you found the DoubleTree by Hilton Hotel Campbell-Pruneyard Plaza clean and accommodating despite these challenges. For any future visits, we strongly advise contacting us directly after making any modifications to your reservation to prevent such occurrences. Your comfort and satisfaction remain our priority. Thank you for your understanding and we hope to be able to welcome you back in the future.
10/10 Excellent
Donald
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place was by everything we needed and close to the event we were going to.
Donald
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Donald, it sounds like DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza's convenient location greatly enhanced your visit. We're thrilled to hear that you found our hotel to be within easy reach of your event and other amenities. Thank you for your review. We're eager to welcome you back for another enjoyable stay!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Thank you for your perfect score! At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we're hence delighted to know that you had an excellent experience. We hope to see you soon for another memorable visit.
10/10 Excellent
Emily
15 janv. 2024
Emily
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 4 févr. 2024
Thanks for the fantastic rating, Emily!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're all looking forward to your next stay with us.
8/10 Bien
Chris
Voyage en couple
14 janv. 2024
Les points faibles : Personnel et service
Great shopping and entertainment options within walking distance. The rooms, although clean, had an institutional and basic vibe to them.
Chris
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Chris, we're thrilled to hear that you appreciated the access to shopping and entertainment near our DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. As for our rooms, we continue to strive for an inviting atmosphere, and your feedback is beneficial in guiding that process. Thank you for choosing to stay with us - we hope to host you again soon.
10/10 Excellent
HSINJUNG
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HSINJUNG
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
HSINJUNG, thank you for your perfect rating. We're delighted that your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza met your expectations. We hope to welcome you back in the future for another wonderful experience.
10/10 Excellent
Patricia
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
January in San Jose.
This is a well-maintained hotel. It is well-located by a shopping center with diverse amenities.
Patricia
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 12 janv. 2024
Patricia, it's great to hear that you appreciated DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza's prime location near a variety of shopping amenities. We're pleased to know that you found our hotel well-kept which is a testament to our commitment to maintaining high standards. We hope to see you again soon!
6/10 Satisfaisant
Elaine
11 janv. 2024
Elaine
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Elaine, thank you for taking the time to leave a rating for our hotel on Expedia. We're constantly striving for improvement and it appears we have some ground to cover to meet your expectations. Your feedback is greatly appreciated and will certainly be utilized to enhance our future guests' experiences. We hope to have the chance to welcome you back to provide a more fulfilling experience in the future.
10/10 Excellent
Kirsten
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the proximity to great restaurants and shops. Hotel was quiet and very comfortable. Would highly recommend.
Kirsten
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Kirsten, it's wonderful to hear that you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled that the local dining options and shopping opportunities added to your experience. It's also great that you found the hotel tranquil and cozy. We appreciate your recommendation and look forward to welcoming you back in the future.
10/10 Excellent
Vivian
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vivian
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Thank you for the amazing rating, Vivian!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza soon!Thanks again for leaving your feedback!
10/10 Excellent
ERNIE
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Stay
I love this hotel it’s so convenient, clean and comfortable. I’ll be back again.
ERNIE
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Ernie, it's heartening to hear your positive feedback on the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled that you enjoyed the comfort and cleanliness of your stay, as well as the convenience our location offers. We eagerly anticipate your return visit.
10/10 Excellent
Norma
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couldn't be better
Staff was extremely polite and welcoming. The cleanliness of the room was off the charts. Also, loved the convenient location--the Pruneyard has so many restaurants and a movie theater. Great place to stay.
Norma
Séjour de 6 nuits en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Norma, it warms our hearts to read your uplifting feedback about the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're pleased to hear you appreciated the welcoming nature of our team members, the impeccable cleanliness of our rooms, and the prime location with its abundance of amenities. It's always wonderful to know we've created a memorable experience for our guests. We eagerly await your return!
8/10 Bien
Hannah
3 janv. 2024
Hannah
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Hannah, thanks so much for your rating of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's wonderful to see you had a positive experience and we hope to serve you again in the future.
8/10 Bien
Matthew, Basking Ridge
Voyage en famille avec de jeunes enfants
2 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Housekeeping is a bit questionable. Did not change or replace glasses or disposable cups until we complained to the supervisor. No apologies or whatsoever from him. Other than that, everything else was fine. Majority of the staff were courteous and friendly.
Matthew
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Matthew, it's wonderful to hear you found our team members at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza courteous and friendly. We are disappointed to learn about your housekeeping experience, and appreciate you bringing this to our attention. Rest assured, we are committed to improving in this aspect. It's great to know your overall experience was satisfactory and we look forward to welcoming you back in the future.