Extérieur

Avis sur Coast Discovery Inn

3 out of 5
Coast Discovery Inn
975 Shoppers Row, Campbell River, BC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 374 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 376 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1002." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Jean-Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Front Desk Team le 4 mars 2024
Dear Jean-Pierre,Thank you for choosing to stay with us. Your input is valued and greatly appreciated. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We aim to provide the best possible experience for our guests and value your insights. We hope to have the opportunity to exceed your expectations in the future. Kind regards,

10/10 Excellent

Thérèse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement pratique parce que central et près des routes principales. Le restaurant offre des repas de bonne qualité et le personnel est très accueillant.
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk Management le 27 oct. 2023
Dear Therese,Thank you for your kind words! We're thrilled that you found our location convenient and enjoyed your stay with us. It's also wonderful to know that you enjoyed the quality of our meals and that our staff made you feel welcome. We believe in offering not only great food but also a warm and hospitable atmosphere, so your positive feedback means a lot to us. We hope to have the pleasure of serving you again in the near future.Best regards,

6/10 Satisfaisant

Guylaine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La vue de l’appartement était très belle mais il n’y avait pas d’air climatisé. Puisqu’il n’y avait pas de moustiquaires, nous ne pouvions ouvrir la fenêtre
Séjour de 1 nuit en juin 2023
Réponse de Front Desk Managment le 11 juin 2023
Cher/Chère Guylaine,Nous vous remercions d'avoir pris le temps de partager votre avis sur votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié la magnifique vue depuis notre hôtel. Cependant, nous nous excusons sincèrement pour les désagréments que vous avez rencontrés en raison de l'absence d'air climatisé et de moustiquaires.Votre retour est important pour nous, et nous le prendrons en compte afin de trouver des solutions pour améliorer notre offre et garantir une expérience agréable à nos clients. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience améliorée lors de votre prochain séjour.Cordialement,Personnel de la réception

6/10 Satisfaisant

Sylvie

Séjour de 1 nuit en avril 2022

8/10 Bien

Julie, Chicoutimi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propre, bien situé, service ok mais sans plus, bon déjeuner
Séjour de 3 nuits en septembre 2021
Réponse de CDI Front Desk le 10 oct. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

KEUTGEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Operations Manager le 26 sept. 2018
Glad to hear we met your expectations and you enjoyed your stay with us.

8/10 Bien

Philippe, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien mais pas de vue. Situė près de tout.
Séjour de 1 nuit en août 2018
Réponse de Operations Manager le 26 sept. 2018
Thank-you for your review, we have many rooms with views and our front desk staff would be happy to accommodate you upon request at time of making your reservation.

10/10 Excellent

Andrea

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, comfortable room. Easy check in and check out. Breakfast was simple with different options. Would stay again!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Karol

Middle of town, good location but limited parking
Séjour de 1 nuit en mai 2024

10/10 Excellent

Vernon and Sharron

Voyage en couple
Lovely place to stay.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Team le 20 mai 2024
Dear Vernon & Sharron,Thank you so much for your kind words and perfect rating! We are thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back soon for another exceptional stay. Safe travels!Best regards,Front Desk Team

4/10 Médiocre

Chantel

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is out dated. The curtains in the room are old and ripped, no towels when i arrived and the fridge was off and defrosted. The main lobby and hallway had a stench of food and dirty mop water.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Team le 20 mai 2024
Dear Chantel, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. It is our priority to ensure all guests have a comfortable and pleasant experience, and we are sorry to hear that we fell short in your case.Our housekeeping team has been alerted to address these concerns to avoid them from happening again. With regards to the curtains, we are aware of this situation; however, due to logistic problems, the delivery of new sheer curtains has been delayed.We value your feedback as it helps us improve. Thank you again for bringing these matters to our attention.Regards,Front Desk Team

6/10 Satisfaisant

Cyndi

Voyage en famille
Les points forts : Propreté et personnel et service
Great location for walking the main shopping street and even to a mall. Right by the Quadra ferry for an easy daytrip. An older building that is showing some wear. Decent breakfast. Long walk to the elevator for anyone with mobility issues. Pleasant staff
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Team le 16 mai 2024
Dear Cyndi,Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re thrilled to hear that you enjoyed our convenient location and found it ideal for exploring the main shopping street and nearby attractions, including the Quadra ferry. We appreciate your observations about our building and understand that it is showing some signs of wear. Please know that we are continuously working on improvements to enhance our guests' experience while maintaining the charm of our property. Additionally, we're glad you enjoyed the breakfast and found our staff pleasant. We pride ourselves on providing friendly and attentive service, so it’s wonderful to hear that reflected in your experience.Lastly, we apologize for the inconvenience caused by the long walk to the elevator, especially for guests with mobility issues. Your feedback is valuable, and we will consider it as we plan future enhancements to our facilities.Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,

10/10 Excellent

Cynthia

Voyage en famille
A very nice, clean, older property. Very comfortable rooms, nice amenities. Property overlooks a shopping center parking lot with a local bar blaring VERY loud music for hours before a hockey game. Not the hotels fault but was really annoying. Some shabbiness in the rooms, sheers in the bedroom were ripped, need to be replaced. Overll a decent place to stay.
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Team le 14 mai 2024
Dear Cynthia,Thank you so much for taking the time to share your feedback and for the fantastic 5-star review! We're thrilled to hear that overall you had a great experience during your stay with us.While we're delighted that you enjoyed your time at our hotel, we're sorry to hear about the housekeeping concerns you encountered. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, your feedback has been shared with our housekeeping team, and we are taking steps to address the issues you've mentioned.We truly value your input as it helps us improve and provide even better service to our guests. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Front Desk Team

10/10 Excellent

Geraldine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we checked in the girl at the front desk was extremely pleasant and helpful. She upgraded us to the 6th floor facing the ocean. The view was spectacular!! We stayed 3 nights and one of the night's 2 ships passed through, they were all lit up and so pretty to see. Would definitely stay here again and would recommend it to others.
Séjour de 3 nuits en mai 2024
Réponse de Front Desk Team le 11 mai 2024
Dear Geraldine,It appears that you had an exceptional time during your stay with us. We extend our heartfelt gratitude for your outstanding review. The entire team was elated upon receiving and sharing it with them. We eagerly anticipate the opportunity to welcome you back during one of your future trips to Campbell River. Thank you once again, and may your day be filled with greatness! Best regards, Front Desk Team

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older but clean
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Team le 16 mai 2024
Dear Stephen,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our property clean. Cleanliness is a top priority for us, and we’re glad it met your expectations. We appreciate your candid comments about the age of our property. We strive to provide a comfortable and well-maintained environment for all our guests, and your feedback helps us continue to improve.Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Bien

Tiffany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel, friendly staff, wonderful fresh flowers in the lobby, clean and well kept hotel. Seems to be some homeless people in the area but great location for the casino, restaurants, and beach. Room was clean and the beds were comfy! Only complaint was no a/c luckily it’s only May but our room was very warm and I couldn’t imagine Howay it would be in summer. Would consider staying here again.
Séjour de 2 nuits en mai 2024
Réponse de Front Desk Team le 14 mai 2024
Dear Tiffany,Thank you for taking the time to share your experience with us, and for choosing to stay at our hotel. We're thrilled to hear that you had an enjoyable visit overall.We appreciate your feedback regarding the absence of air conditioning in the room. While we're delighted that you were satisfied with other aspects of your stay, we understand the importance of climate control for our guests' comfort, especially warmer seasons is fast-approaching. Please accept our apologies for any inconvenience this may have caused.Your feedback is invaluable to us, and we will certainly take your comments into consideration as we strive to enhance our accommodations and facilities. We hope that despite this issue, you were still able to relax and enjoy your time with us.Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an even more comfortable stay.Warm regards,Front Desk Team

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 14 mai 2024
Dear Deborah,Thank you for sharing your feedback and for choosing to stay with us. We're glad to hear that overall, you had a positive experience during your time at our hotel.However, we noticed that your rating was 4 out of 5, and we're keen to understand how we could have made your stay even better. Your satisfaction is incredibly important to us, so if there are any specific areas where we fell short or could improve, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and ensure that each guest has a memorable stay.We appreciate your support and hope to have the opportunity to welcome you back in the future.Warm regards,Front Desk Team

10/10 Excellent

Renato PR

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff
Séjour de 1 nuit en mai 2024
Réponse de Front Desk Team le 5 mai 2024
Dear Renato,Thank you so much for your kind words and for rating us 5/5! We're thrilled to hear that you found our staff to be friendly. It's our priority to ensure that every guest feels welcomed and well taken care of during their stay. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back soon! Best Regards,

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my view, bathroom fan not working.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 5 mai 2024
Dear Janet, Thank you for sharing your feedback with us and for giving us a rating of 5/5! We're delighted to hear that you enjoyed the view from your room. However, we apologize for any inconvenience caused by the bathroom fan not working properly during your stay. We'll make sure to address this issue promptly to ensure that it's resolved for future guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Best Regards,

8/10 Bien

Alan

Séjour de 2 nuits en avril 2024
Réponse de Front Desk Team le 20 mai 2024
Dear Alan,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Front Desk Team

8/10 Bien

Robin

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 20 mai 2024
Dear Robin,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us. It's always a pleasure to know that our efforts to provide exceptional service and a comfortable environment are appreciated.Your feedback motivates our team to continue delivering outstanding experiences for all our guests. We look forward to welcoming you back soon and ensuring your next visit is just as memorable.Warm regards,Front Desk Team

10/10 Excellent

Ilse

Voyage en famille, Voyage avec des animaux de compagnie
Staff were helpful and I was able to have my dog stay with me. Accessibility was great as I have mobility issues. The free breakfast in the morning was a nice touch. I will be staying there again.
Séjour de 5 nuits en avril 2024
Réponse de Front Desk Team le 30 avr. 2024
Dear Ilse, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a pleasant experience during your recent visit.We look forward to welcoming you back on your next trip to Campbell River. Please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable.Warm regards, Front Desk Team

10/10 Excellent

Fern

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This coast hotel is very convenient to everything. Staff is very friendly and property is well maintained
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 26 avr. 2024
Dear Fern, Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel's convenient location and friendly staff made your stay enjoyable. We look forward to welcoming you back for another great stay in the future!

4/10 Médiocre

Penny

Had our vehicle broken into and tools stolen, so unable to do our work the next day
Séjour de 1 nuit en avril 2024
Réponse de Christy Zheng le 27 avr. 2024
Dear Penny, Thank you for taking the time to share your experience. We are sincerely sorry to hear about the incident with your vehicle during your stay. Ensuring the safety and security of our guests is a paramount concern for us, and we continually strive to maintain and improve our security measures.We are equipped with security cameras throughout the property and have mobile security patrols monitoring the area. To assist with the investigation, please provide the location where your vehicle was parked and the approximate time range of the incident. This information will be crucial for us to effectively review the footage.While we do our best to prevent such incidents, we also recommend that guests do not leave valuables visible in their vehicles as an extra precaution. Please contact us directly at 250-287-7155, so we can assist you further and provide any necessary footage to help resolve this matter.We value your feedback and are here to support you in addressing this unfortunate situation.Warm regards,

10/10 Excellent

Kevin

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 14 mai 2024
Dear Kevin,Thank you for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that your stay with us at Coast Discovery Inn was nothing short of amazing. We genuinely appreciate your support and hope to have the pleasure of welcoming you back to Campbell River in the near future. Until then, safe travels and warm regards from all of us here at Coast Discovery Inn!Best regards,Front Desk Team

8/10 Bien

James S.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were polite and courteous. I liked the breakfast that was included, it was an actual breakfast not just bagels and toast.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 21 avr. 2024
Dear James, Thank you sincerely for taking the time to provide feedback on your recent stay with us. We are genuinely delighted to learn that you thoroughly enjoyed the breakfast offerings during your stay. We can't wait to share this to the rest of the team! We hope to see you next time on your future trips to Campbell River! Best regards,Front Desk team

8/10 Bien

liz

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Parking was confusing and inconvenient and no air conditioning….. fan , didn’t cover enough area for 2 queen size beds and guests
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 21 avr. 2024
Dear Liz,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the parking situation and the air conditioning during your recent stay. Your comments have been duly noted, and we will certainly look into ways to improve these aspects of our service to ensure a more comfortable experience for our guests in the future.We appreciate your valuable input as it helps us to identify areas where we can make enhancements to better serve our guests. If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with a more enjoyable stay.Warm regards,Front Desk Team

10/10 Excellent

Brian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 21 avr. 2024
Dear Brian, Thank you so much for taking the time to share your positive experience with us! It's truly rewarding to know that you enjoyed your stay. We can't wait to have the pleasure of hosting you again in the future!Best regards, Front Desk Team

4/10 Médiocre

Judd

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emergency exit door alarm kept going off. Staff's response was "oh" not sorry oreven a lift of the eyebrows.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 20 avr. 2024
Dear Judd, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the emergency exit door alarm during your stay. Your comfort and safety are of utmost importance to us, and we regret that our staff's response fell short of your expectations. We are addressing this issue internally to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Best regards,Front Desk team

10/10 Excellent

Joshua, Federal Wa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Team le 20 avr. 2024
Dear Joshua, Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience. Looking forward to welcoming you back soon! Best regards,Front Desk Team

10/10 Excellent

Tricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decided to stay another night in town and to my pleasant surprise was upgraded to an ocean view room free of charge. The bed was clean and comfortable. The building was quiet and we had a great night sleep, complimentary hot buffet breakfast and ready for the day. Laundromat and a great selection of restaurants in walking distance. Highly recommended.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 20 avr. 2024
Dear Tricia, Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that you enjoyed your stay and that the complimentary upgrade added an extra layer of delight to your visit.We sincerely appreciate your kind words and recognition of our efforts. It was truly a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay in the near future. Should you need any assistance with your future reservations or have any special requests, please don't hesitate to reach out to us directly. Best regards, Front Desk

6/10 Satisfaisant

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
heat in room 309 not working
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 20 avr. 2024
Dear William, We are genuinely sorry to hear about your experience during your recent stay. We understand the importance of a comfortable environment, and we deeply regret any inconvenience caused by the unexpected equipment failure. Please know that such incidents are exceedingly rare and we have promptly addressed the issue to ensure they don't recur. Thank you for bringing this matter to our attention.

10/10 Excellent

Jack

Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 30 avr. 2024
Dear Jack, Wow! Thank you so much for the fantastic 5-star review! We're absolutely thrilled to know that you had such a wonderful experience during your stay with us.We're grateful for your patronage and look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to make your next visit even more memorable, please don't hesitate to let us know.Warmest regards, Front Desk Team

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and location was convenient. Thin walls, but comfy beds. Breakfast was just ok.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Team le 7 avr. 2024
Dear Lisa, Thank you for bringing this to our attention. We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our customers. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards,

10/10 Excellent

Gurinder, Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and service for the price. Highly recommended.
Séjour de 2 nuits en mars 2024
Réponse de Coast Discovery Inn Management le 1 avr. 2024
Dear Gurinder,Thank you for your 5/5 review! We truly appreciate your feedback and are delighted to hear that you had a positive experience. We can't wait to welcome you back! Your satisfaction is our priority, and we're eager to provide you with another exceptional experience. If you have any questions or need assistance before your visit, please don't hesitate to reach out. Safe travels, and we'll see you soon!Cheers!

10/10 Excellent

Augustus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view of the water.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Management le 26 mars 2024
Dear Augustus,Thank you for the glowing review! We're delighted that you enjoyed the scenic water view during your stay. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional experience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Cheers!!

8/10 Bien

Nick

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Management le 26 mars 2024
Dear Nick,Thank you for taking the time to leave feedback! We appreciate your input and would love to hear more about your experience. If you have any further comments or concerns, please feel free to reach out to us directly. We look forward to providing you with another enjoyable experience in the future. Best regards,

6/10 Satisfaisant

Kenneth, Beamsville

Les points forts : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Team le 25 mars 2024
Dear Kenneth,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you. Best regards,

10/10 Excellent

Kimberlee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are wonderful. We had a great stay. Wonderful location, close to everything. The breakfast was very good and the restaurant was yummy. Thank you. Would stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk le 24 mars 2024
Dear Kimberlee,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,

8/10 Bien

Janet

Les points forts : Propreté et personnel et service
Nice room. Decent hot breakfast. On the waterfront. On good walking street with shops. Loud street noise for cars, motorcycle and Ferry. Lobby and common areas ok, needs a refresh.
Séjour de 5 nuits en mars 2024
Réponse de Front Desk Management le 21 mars 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. We look forward to having you again soon!

4/10 Médiocre

Ian

Voyage en couple
Booked a queen . We got a very small queen(I’d say it was a dble). Hair dryer quit 2 days out 3. Road noise and towels are very small
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Management le 21 mars 2024
Dear Ian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate all comments, as they provide valuable insights into areas where we can improve our services.We're deeply sorry to hear that your experience did not meet your expectations. Providing exceptional service and comfort to all our guests is our utmost priority, and we regret that we fell short during your visit.We would like to extend our sincerest apologies for any inconvenience or discomfort you experienced during your stay. It's essential to us that every guest feels welcomed, comfortable, and satisfied with their accommodations.We would be grateful for the opportunity to make things right and regain your trust in our hotel. Please feel free to reach out to us directly so that we can discuss your concerns further and work towards a resolution.Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Front Desk

6/10 Satisfaisant

George

Voyage en couple
Heat didn’t keep room warm. Windows had gaps allowing the wind to whistle through. The included free breakfast was excellent.
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Management le 19 mars 2024
Dear George,Thank you for staying with us. We apologize for the discomfort caused by the room temperature and windows. We'll work to improve these issues promptly. On a positive note, we're glad you enjoyed our complimentary breakfast. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Best regards,

2/10 Horrible

Tom

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Management le 19 mars 2024
Dear Tom,Thank you for choosing to stay with us. We apologize for falling short of your expectations during your stay. If you would like to discuss any personal concerns or suggestions for improvement, please don't hesitate to reach out. We're here to ensure your experience meets your expectations. Kind regards,

6/10 Satisfaisant

Debbie

Les points faibles : Infrastructures et conditions de l’hébergement
Torn curtains
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Management le 21 mars 2024
Dear Debbie,Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your input as it helps us to continually improve our services.We sincerely apologize for any inconvenience you experienced with the torn curtains in your room. Please know that this does not meet our standards of cleanliness and maintenance, and we have addressed this issue with our housekeeping team to ensure it does not happen again in the future.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in this instance. We hope you will give us another opportunity to provide you with the exceptional hospitality that we strive for.Thank you once again for bringing this matter to our attention, and we hope to welcome you back to our hotel soon.Warm regards,Front Desk

6/10 Satisfaisant

Monique

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
If you’re looking for tiny beds with thin blankets that barely cover you, this is your lucky day. When my husband asked if there was a room with a queen bed available as we had booked, front desk agent said no no they are all queen size, are you American? I had a tape measure, it wasn’t queen size. Total gaslight. On the upside it was definitely clean, just old.
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Management le 21 mars 2024
Dear Monique,Thank you for sharing your experience following your recent stay at Coast Discovery Inn. Your feedback is invaluable to us, and we appreciate the time you've taken to bring this matter to our attention.We extend our sincere apologies for any inconvenience you encountered regarding the bed sizes in your room. Please know that it was never our intention to cause any confusion or discomfort during your stay. While our hotel rooms are equipped with either King or Queen beds, we understand your disappointment if this did not meet your expectations.Rest assured, we take your feedback seriously, and we will use it as an opportunity to improve. We will ensure that our front desk agents are thoroughly trained to handle similar situations with the utmost professionalism and care in the future.We genuinely value your patronage and hope that you will give us another opportunity to exceed your expectations during your next visit to Coast Discovery Inn. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly.Thank you once again for choosing Coast Discovery Inn. We look forward to the possibility of welcoming you back for a more seamless and enjoyable experience.Warm regards,Front Desk

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet and friendly, helpful staff.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 10 mars 2024
Dear Susan,Thank you for choosing to stay with us and for the rating of 4/5. We are glad that you found our hotel clean and quiet place, as well as for appreciating our staffs for being friendly and helpful. Your input is valued and greatly appreciated. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We aim to provide the best possible experience for our guests and value your insights. We hope to have the opportunity to exceed your expectations in the future. Kind regards,

6/10 Satisfaisant

Krysta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Front Desk Team le 4 mars 2024
Dear Krysta,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you. Best regards,

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté et personnel et service
Area felt a little sketchy. We had no problems. Looked like homeless population hanging out near hotel.
Séjour de 2 nuits en février 2024
Réponse de Front Desk Management le 28 févr. 2024
Dear Ann,Thank you for sharing your observations about the area around the hotel. Your openness is highly valued in this matter. While we're pleased to hear that you didn't encounter any issues during your stay, we also take your concerns seriously. We are committed to the safety and comfort of our guests. Our team is continuously working to ensure a secure environment, and we appreciate your feedback as it helps us in addressing any potential issues. Please be assured that we are actively monitoring the situation and taking necessary measures to enhance the overall experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an even more positive experience in the future.Thank you for choosing our hotel.Best regards,

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Coast Discovery Inn Management le 28 févr. 2024
Dear Sarah,Thank you for choosing to stay with us. Your input is valued and greatly appreciated. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We aim to provide the best possible experience for our guests and value your insights. We hope to have the opportunity to exceed your expectations in the future. Kind regards,

10/10 Excellent

Darwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outdoor parking
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 25 févr. 2024
Dear Darwin,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,