Can Espanya-Serra

Very disappointing stay – serious cleanliness and maintenance issues! Unfortunately, our stay at Ona Cala Pi was extremely disappointing and did not match the impression given by the property’s online presentation. Our apartment was dated and poorly maintained. We found mould in several areas, particularly in the bathroom and around walls and door frames, as well as ants inside the apartment. There was a strong damp and musty smell that even lingered in our suitcase and clothes after return. Two members of our group experienced breathing difficulties during the nights, and there was no air conditioning in the second bedroom, making sleep even more uncomfortable. We reported the condition of the apartment to reception immediately. Staff were friendly, but no satisfactory solution was offered. We were not given a suitable room change or relocation. The only alternative presented came with an extra cost and did not resolve our concerns. Breakfast was also disappointing in quality, so we chose not to eat there again after the first morning. The location and the gardens are beautiful, but this could not compensate for the condition of our accommodation. We spent our final three nights here and did not find the stay enjoyable at all. The apartment we received was very different from the photos and description shown when booking. We documented the condition with photographs and submitted a complaint after our stay. Based on our experience, we would never stay here again.

Leider unzufriedenstellend

Sehr schönes Hotel mit guter lage und gutes Essen.