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Avis sur Brassey Hotel

4 out of 5
Brassey Hotel
Belmore Gardens & Macquarie Street, Barton, ACT

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 507 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 377 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

FANTA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas de restaurant pour les casaniers
Séjour de 3 nuits en octobre 2023
Réponse de Michelle - Guest Services le 3 nov. 2023
Merci pour votre avis. L'hôtel Realm possède plusieurs restaurants, juste en face. J'espère que vous nous rendrez visite à nouveau.Cordialement, services aux clients.

10/10 Excellent

Jacques

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour tres agreable.
Séjour de 2 nuits en novembre 2019
Réponse de Diego le 30 nov. 2019
Dear Jacques, Thank you for your kind review. I hope we get to host you again soon! Kind Regards, Diego Espinoza

8/10 Bien

Etienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bonne place pour travailler
bien situé pres des ministères tres calme loin des restaurants
Séjour de 4 nuits en mars 2019
Réponse de Madi le 19 mars 2019
Thanks for your great review Etienne, we hope to welcome you back soon!

8/10 Bien

JEAN-MICHEL

Les points forts : Propreté, personnel et service, confort de la chambre
Old fashioned but ok
Old hotel but well maintained . Very large rooms
Séjour de 1 nuit en novembre 2018
Réponse de Guest Services le 30 nov. 2018
Thanks Jean-Michel We hope to welcome you back in the near future.

10/10 Excellent

Ricardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very friendly and helpful, the hotel is located near Camberra's central areal and very accessible. The room is clean and comfortable, and despite having limited number of parking spots, I did not any issues parking my car at different hours of the day or night. I highly recommend Brassey Hotel to anyone visiting Camberra, ACT
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Hi Ricardo,Thank you so much for the lovely feedback. I will be sure to share your comments with the team. We certainly have a dedicated team of passionate hoteliers who love what they do.We hope to welcome you back again soon.Kind regards,Guest Services

10/10 Excellent

San

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff - they gave us great recommendations for local restaurants and bars! Lovely garden at the hotel, and the rooms are very spacious and comfortable. The pillows are SO COMFORTABLE. Would stay here again and recommend to anyone staying in Canberra!
Séjour de 1 nuit en avril 2024
Réponse de Dijana le 24 avr. 2024
Hi San, Thank you so much for the lovely feedback. We certainly have a dedicated team of passionate hoteliers who love what they do.I hope to welcome you back again soon.Warm regardsDijana Jonoska

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Personnel et service et équipements
Older property with very small rooms old bathrooms and little to no parking.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 17 avr. 2024
Hi Andrew,Thank you for taking the time to review. I can see you booked a standard room. Should you return I would recommend a superior room which is quite a bit larger.We look forward to welcoming you back again.Regards Guest Services

10/10 Excellent

Tylah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the time we spent there, we didnt have any issues during our stay.
Séjour de 1 nuit en mars 2024
Réponse de Guest Servicees le 27 mars 2024
Hi Tylah, Thank you for your review. I am pleased you enjoyed your stay.Regards

8/10 Bien

Trevor

No restaurant or cafe but otherwise terrific.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 20 mars 2024
Hi Trevor,Thank you for your review. We have several dining options in the precinct just a short stroll.We hope you will visit us again so you can experience our restaurants.Regards Guest Services

10/10 Excellent

Tatjana

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 20 mars 2024
Dear Tatjana,Thank you for your review. We hope to be able to welcome you back again soon.Regards Guest Services

10/10 Excellent

Kim

Will definitely stay here again when in Canberra. Absolutely fabulous.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 15 mars 2024
Hi Kim,Thank you for taking the time to share your experience. I am pleased you enjoyed your stay.I hope to be able to welcome you back again soon.Regards Michelle

6/10 Satisfaisant

Illona

Les points forts : Propreté et personnel et service
Better facilities in the room, a proper king size bed nit two singles joined.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 4 mars 2024
Hi Illona,Thank you for your review. On your next visit please feel free to request a king size bed. I hope to see you soon.Regards

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant stay with a comfortable, well sized room
Séjour de 1 nuit en février 2024
Réponse de Jake le 15 févr. 2024
Hi Gregory, Thank you for your positive feedback, it is of such value to us! I am glad you our rooms pleasant and suited to your needs. I look forward to welcoming you back to The Brassey for your next trip to Canberra.

8/10 Bien

Norelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was near everything
Séjour de 1 nuit en février 2024
Réponse de Jake le 12 févr. 2024
Hi Norelle,Thank you for your positive feedback, it is of such value to us! I am glad our location in the leafy suburb of Barton was convenient for you. I look forward to welcoming you back to The Brassey for your next trip to Canberra!

10/10 Excellent

MICHAEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the big gym on the ground floor and the self-serve food and drinks based on an honour system.
Séjour de 1 nuit en février 2024
Réponse de Jake le 8 févr. 2024
Hi Michael,Thank you for your positive feedback. I am so glad you enjoyed the Hale gym and honour bar and, I look forward to welcoming you back to The Brassey for your next trip to Canberra!

8/10 Bien

Yukinori

Séjour de 1 nuit en janvier 2024
Réponse de Jake le 21 mars 2024
Hi Yukinori, Thank you for taking the time to provide us some feedback, it is greatly appreciated. I look forward to welcoming you back to The Brassey for your next trip to Canberra!

10/10 Excellent

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Jake le 5 févr. 2024
Hi Bernadette, Thank you for your positive feedback. I am so glad that we were able to curate a wonderful stay for you during your time in Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Charlie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was extremely pleasant for the cost. Would definitely stay again and probably will.
Séjour de 1 nuit en février 2024
Réponse de Jake le 5 févr. 2024
Hi Charlie, Thank you for your positive feedback. I am glad that you enjoyed our heritage hotel and that it is cost effective. I look forward to welcoming you back to The Brassey for your next trip to Canberra!

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Jake le 5 févr. 2024
Hi Andrew, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Lizanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jake le 5 févr. 2024
Hi Lizanne, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Romance trip
Great stay apart from parents not controlling their kids in the corridor making heaps of noise when coming back late in the evening. Don’t blame the kids, but blame the parents not teaching their children correctly.
Séjour de 1 nuit en janvier 2024
Réponse de Michelle le 22 janv. 2024
Hi Stephen,Thank you for taking the time to review. I apologise for the noise from other guests.We hope you will visit us again in the future.Regards Guest Services

10/10 Excellent

Lesley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Michelle le 22 janv. 2024
Hi Lesley,Thank you for your review.We hope you will visit us again soon.Regards Guest Services

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great find! An easy walk to Manuka Oval and some great restaurants. Very quiet and comfortable room. We will be back!
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 15 janv. 2024
Hi Christine,Thank you for visiting us and sharing your review. Hope we welcome you back soon!

8/10 Bien

Jem

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved having access to Hale Gym as a guest of the hotel. Room itself is very dated but was comfortable and clean. No room service or onsite kitchen is pretty odd for any hotel today.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 15 janv. 2024
Hi Jem,Thank you for your review. Yes our Gym is certainly a great bonus with state of the art equipment. All our dining options are in the Realm precinct just a short stroll up the road with several options to choose from. Unfortunately we dont offer room service as the restaurants are not attached to our building. We hope to be able to welcome you back again in the future.Regards Guest Services

4/10 Médiocre

ASTRID

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mediocre
Bathroom in need of renovation Comfortable bed ,Cheap bathroom amenities and bathroom towels were old . No luxury no hooks to hang stuff Tap fell off in my hand in shower No money being put back into the place Cold and dark feeling in hallways Guest lounge coffee machine didn’t work not a comfortable place to hang out . Staff on reception were smily amd welcoming .
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 15 janv. 2024
Hi Astrid, Thank you for providing us with your valuable feedback. We're disappointed to hear that the Brassey Hotel wasnt exactly to your liking. We are currently undergoing bathroom refurbishments this year. We hope you will visit us again so we can share an even more positive experience.Regards Guest Services

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice gardens and environment around the hotel
Séjour de 4 nuits en décembre 2023
Réponse de Guest Services le 15 janv. 2024
Hi Ian,Thank you for posting your positive review.We look forward to welcoming you back again in the future.Regards Guest Services

4/10 Médiocre

Kyaw

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
We booked for 3 adults in one room with 2 twin bed. (Extra charges for an adult). However, when we checked in at night time. We found out that room was only with King bed. Tried to ask for help from counter staff and she replied there was no housekeeping this time. Ended up I had to take another room with $186. Most importantly, the receptionist told us they didn’t receive the request for 2 twin beds via “Expedia.com”. I asked for refund for extra adult but unable to do so because it was booked via Expedia. I hope HOTEL.COM can look into the matter . Regards, Ken
Séjour de 1 nuit en janvier 2024
Réponse de Guest Services le 15 janv. 2024
Hi Ken,Thank you for taking the time to review. I do apologise for the mix up with this booking with the 3 guests. I have just processed a refund for 40 to compensate for the third guest.I hope we will be able to welcome you back to the hotel in the future.Regards Michelle

10/10 Excellent

Leith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a quiet residential area. Lovely garden. Beds are very comfortable and linen clean and fresh. Good sized room. The bar fridge was noisy so I turned it off. Staff were friendly and helpful. Very professional.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 7 janv. 2024
Hi Leith,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Joery

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good. Comfy. Great short stay.
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 7 janv. 2024
Hi Joery,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 7 janv. 2024
Hi Nicole,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happy
Séjour de 1 nuit en octobre 2023
Réponse de Guest Services le 31 déc. 2023
Hi Rebecca,Thanks for the great feedback regarding your recent stay at The Brassey of Canberra. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 30 déc. 2023
Hi Robert,Thank you for visiting us and sharing your review. We hope you will visit us again soon!

10/10 Excellent

Ajith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and service was excellent
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 30 déc. 2023
Hi Ajith,Thank you for your great review. I am pleased you enjoyed your stay with us.We hope to be able to welcome you back in the future.

6/10 Satisfaisant

Rajinder

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly staff Great location Bathroom/shower was not clean and had mould. No microwave in the room
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 30 déc. 2023
Hi Rajinder,Thank you for taking the time to review. I have had our housekeeping team give the bathroom a deep clean. We dont have microwaves in the rooms as they are hotel style rooms not self contained apartments. We do have a microwave for guests to use at any time in the Grab n Go area opposite reception.-

10/10 Excellent

Arifur, Fawkner

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not find microwave in the room. Is that standard?
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 30 déc. 2023
Hi Arifur,Thank you for taking the time to review. Yes our rooms are hotel rooms not apartments however we do have a communal microwave for guest use in the Grab n Go area which is open 24 hours. Regards Guest Services

8/10 Bien

Kay

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is very nice and surrounded by beautiful gardens. Appears to have a wedding venue which is a nice spot. The hotel is tired and the housecleaning staff lack attention to detail. There was a trash can filled with soiled nappies from a previous guest. We were 3 people and don’t have enough towels. One of the lights was just a bare bulb hanging from the ceiling. The front desk was very apologetic about the nappies and quickly brought us more towels so that was nice.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 31 déc. 2023
Hi Kay,Thanks for the feedback regarding your recent stay at Brassey.Sorry for the inconvenience, cleanliness should be up to standards and we have escalated the issues with our Housekeeping Manager. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Bruce

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and tidy and the staff were excellent.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 31 déc. 2023
Hi Bruce,Thanks for the great feedback regarding your recent stay at Brassey. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Colin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 18 déc. 2023
Dear Colin,Thank you for your review. We are pleased you had a positive experience with us.We hope you will be able to visit us again in the future.Regards

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 18 déc. 2023
Hi Melissa,Thank you for your review.Please come back and visit us again soon!Regards

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting the Big Smoke for a Christmas Party
Great overnight stay while in town for a Christmas Party. Hotel was very reasonably priced and great location for our needs. Lots of little ‘freebies’ (Coffee/Tea/Chocolates and Fruit) added to the enjoyment.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Services le 18 déc. 2023
Hi Gavin,Than you for sharing your great review. I am pleased you found the Brassey Hotel to your liking. We hope to welcome you back again in the future .

6/10 Satisfaisant

Geoffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked for 3 nights to visit new granddaughter. Always enjoy the quiet suburban location, easy parking and old school vibe this hotel has. Unfortunately there were unreasonably noisy guests this trip and went to staff desk after 11pm to see if anything could be done. Night manager had just come on duty and was fantastic in coming straight up and settling things down. Next day I decided to go home 1 night early and had no expectation of any refund with the short notice but the staff understood the circumstances and didn’t charge me that last night. Thank you and well done, especially that night manager and the new day manager on Saturday morning.
Séjour de 3 nuits en décembre 2023
Réponse de Guest Services le 13 déc. 2023
Hi Geoffrey,Thank you for taking the time to review. I am pleased that our Night team were able to assist with the noisy guests. I hope we will be able to welcome you back again in the near future.Regards Guest Services

10/10 Excellent

Nicklas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Guest Servicesd le 13 déc. 2023
Hi Nicklas,Thank you for your great review.We hope to be able to welcome you back again soon.Regards Guest Services

8/10 Bien

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 23 nov. 2023
Hi Christopher,Thank you for taking the time to review. I am pleased you enjoyed your stay at Brassey Hotel. Please come back and visit again soon.Regards

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The large chess pieces in the garden were splendid and the bar options were spot on. The fridge/coffee area in the room was infested by ants, but otherwise, wonderful place to stay.
Réponse de Michelle Guest Servides le 23 nov. 2023
Hi Jessica,Thank you for taking the time to review. Yes our chess pieces in our beautiful gardens are a nice addition. I have had our maintenance team fix the ant problem.I hope to be able to welcome you back again in the future.

10/10 Excellent

Sam

Les points forts : Propreté
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 23 nov. 2023
Hi Sam,Thank you for your great review.We hope to see you again soon.Regards

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a tall person i hate when shower heads are low. I mean sometimes the shower head is in the middle on back. At the brassey the shower head was amazing. I could stand under it while washing away my troubles of the day. And i was massive impressed with the number of power points. Well worth the visit.
Séjour de 3 nuits en octobre 2023
Réponse de Kathryn le 31 oct. 2023
Thanks DarrylIt's great to read you enjoyed your stay and were able to wash away your troubles. We hope to welcome you back again soon.

10/10 Excellent

Robert

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 29 oct. 2023
Hi Robert,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Guest Services le 29 oct. 2023
Hi Paul,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Prudence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My partner and I really enjoyed our stay at Brassey Hotel. The hotel was very clean and had great amenities. The hotel is in close proximity to Canberra CBD and main tourist destinations. Driving would be the best way to travel to and from areas.
Séjour de 2 nuits en septembre 2023
Réponse de Guest Services le 29 oct. 2023
Hi Prudence,Thank you for taking time to review.I am glad to hear you had a good experience with us.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Brassey is a beautiful hotel to stay at. The staff we encountered were amazing, so helpful and welcoming. The facility are second to none, the gym facility is of the highest standard and impeccably clean. The gardens are breathtaking. The rooms are very clean and tidy and I loved that there was a coffee machine in our room. We had a lovely time and will return the next time are in Canberra … Thank you again to the lovely staff we encountered during our stay, it is so hard to find well presented and hard working employees … you are a credit to the corporation you work for and they are lucky to have you are the faces of the beautiful Brassey!
Séjour de 1 nuit en septembre 2023
Réponse de Guest Services le 29 oct. 2023
Hi Rebecca,Thank you for your great review. I am glad to hear you had great moment with our staffs, I will share this review to our team as encouragement! I hope to be able to welcome you back again soon. Regards,Guest Services