Lieve Barbara,Hartelijk dank voor het schrijven naar ons en voor het kiezen van ons als uw vakantie optie. We zijn blij om te weten dat u genoten heeft van onze service en aandacht. We kijken uit naar uw terugkomst, zodat we u de beste ervaring kunnen bieden. Vriendelijke groeten,

Dear guest,We thank you most heartily for choosing us as your best hotel option in the Caribbean; we hope you had a pleasant return home. We are sorry to hear that your stay was didn’t meet you expectations. The quality of our services and how they influence your experience is the most important thing for us. If you do not mind, we would like to know more information about your reservation and more details about the incident that caused your displeasure,if you could be so kind sendin us a message via inbox on our Facebook page we assure you that we will work with our team to improve reception processes and take the necessary measures to prevent it from happening again. Please accept our most sincere apologies for any inconvenience that may have been caused during your stay. We wish to have the honor of welcoming you again and changing your perception of our service.

Estimado Ken. Le agradecemos por su tiempo en darnos una puntuación. Para Krystal Cancún la opinión de los huéspedes es de suma importancia, al mismo tiempo que nos alegra haber sido parte de sus vacaciones destacándonos con la calidad del servicio de nuestros colaboradores. Esperamos tenerle de vuelta pronto.

Dear guest, Dennis. Thank you very much for taking the time to share your recent experience at Krystal Cancun. I am happy to read that your overall stay was enjoyable, highlighted by the service. We are sure that your comments will be a great source of motivation for all our staff, as it is always heartwarming to know that hard work does not go unnoticed. We will be honored to be your hosts. Sincerely,

Dear Ms. Cortez,Thank you for your feedback. We're glad to hear you had a great stay despite some issues with staff. Your comments will help us improve our service.Best regards,

Estimado Sr. Sampieri,Agradecemos su comentario. Lamentamos que haya encontrado algunos de nuestros cuartos pequeños. Tomaremos en cuenta su opinión para seguir mejorando nuestros servicios.Cordialmente,

ear Mr. Maymouna,Thank you for rating your experience with us. We're delighted to see that you had a five-star stay! If there's anything specific you particularly enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and look forward to welcoming you back in the future.Best regards,

Dear Mr. Scott,Thank you for your continued patronage and for sharing your feedback. We're thrilled to hear that you've enjoyed your stays with us and that you're looking forward to returning. We appreciate your suggestion regarding the seaweed removal frequency, and as the E-Concierge, I will ensure that your feedback is considered to enhance our service. We look forward to welcoming you back for another enjoyable experience.Best regards,

Dear Mr. Revolta,Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything we can do to make your next visit even better, please feel free to reach out to us. We look forward to welcoming you back soon.Best regards,

Dear AndreaThank you for sharing your feedback! We're thrilled to hear that you had an excellent experience with us. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,

Dear BeachyThank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the easy access to the beach during the night.We noticed that your rating was 4 out of 5, indicating that there might have been some aspects of your stay that could have been improved. If there are any specific areas where you feel we could enhance our service or facilities, we would greatly appreciate hearing from you.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

Dear RayThank you for taking the time to leave us feedback. We appreciate your honesty and the opportunity to address your concerns.We're sorry to hear that your experience with the bathroom and open-door shower didn't meet your expectations. Please know that we take your comments seriously, and we will be looking into ways to improve these areas to ensure a more comfortable stay for our guests. Regarding the loud music from the pool area in the morning, we apologize for any disturbance this may have caused. We will speak with our team to ensure that noise levels are kept to a minimum during early hours.Your feedback is valuable to us as it helps us identify areas for improvement. We hope that despite these issues, you were still able to enjoy your overall stay with us.If you decide to give us another chance in the future, we would love the opportunity to provide you with a better experience.Thank you once again for your review.Kind regards,

Estimado Sr. José,Queremos expresar nuestro más sincero agradecimiento por su amable reseña Nos alegra mucho saber que disfrutó de su estancia en nuestro hotel.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Si hay algo en lo que podamos ayudarle en su próxima visita, no dude en hacérnoslo saber.¡Gracias por elegirnos y por compartir su experiencia!Cordialmente,

Estimado Sr Antonio¡Muchas gracias por tu amable reseña y por otorgarnos la calificación perfecta! Nos llena de alegría saber que disfrutaste de nuestro servicio y que tu experiencia fue excelente, nos esforzamos por brindar un servicio excepcional a todos nuestros huéspedes, y tus palabras nos motivan aún más para seguir haciéndolo.Si alguna vez decides regresar, estaremos encantados de recibirte de nuevo y hacer que tu próxima estancia sea igual de memorable.¡Gracias de nuevo por elegirnos y por compartir tu experiencia!Cordialmente,

Dear ErickaThank you so much for your kind words! We're delighted to hear that you found our staff to be kind and helpful, and that you enjoyed the cleanliness of all areas. It's wonderful to know that you had an excellent dining experience at our restaurants and enjoyed the amazing service around the swimming pool. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic experience!Best regards,

Dear Jose,Thank you for your brief feedback. I'm glad to hear that everything is satisfactory for you. If you have any further comments or if there's anything we can assist you with during your stay, please don't hesitate to let us know. We want to ensure that you have a pleasant experience with us. Best regards,

Estimado Sr. Huerta,Agradecemos su excelente calificación. Nos alegra saber que disfrutó de su estadía con nosotros. Si necesita alguna asistencia adicional o tiene alguna solicitud especial para su próxima visita, no dude en comunicarse con nosotros. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

Dear Eda,Thank you for your feedback. I appreciate your honesty. It seems that there are several areas in the rooms that need attention, such as updating the lighting fixtures and replacing the old bedsheets and bedspreads. I understand your concerns about the cleanliness of the beds as well. It's good to hear that you see potential in the building for a better stay. Your input is valuable in helping us improve our accommodations. We strive to provide a comfortable and enjoyable experience for all our guests. Kind regards,

Estimado Sr. Diaz, Gracias por tomarse el tiempo para para escribirnos, su opinión es muy importante para nosotros, y tomamos muy en serio la calidad de nuestros servicios y el mantenimiento del hotel, por lo cual siempre estamos abiertos a recibir retroalimentación y mejorar en áreas donde sea necesario, lo invitamos a escribirnos a través de muestro correo para poder asi encontrar soluciones a estos problemas econcierge.kcc@krystal-hotels.com. Cordialmente

Estimada Srta. Sandoval,Lamentamos mucho escuchar que tu experiencia no cumplió con tus expectativas. Apreciamos tus comentarios y tomaremos las medidas necesarias para mejorar nuestros servicios de bienvenida y atención al cliente. Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte una experiencia más satisfactoria.Atentamente,

Dear Mr. Roldan,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff friendly. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

Estimado Sr. Pérez,Lamentamos mucho escuchar sobre su experiencia negativa durante el proceso de check-in. Nuestro objetivo es brindar un servicio de calidad y nos entristece saber que no cumplimos con sus expectativas en esta ocasión. Agradecemos sus comentarios y los tomaremos en cuenta para mejorar nuestros servicios en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente y demostrarle nuestro compromiso con su satisfacción.Atentamente,

Estimado Sr. Camarena,Agradecemos sus comentarios y lamentamos mucho cualquier inconveniente que haya experimentado durante su estancia. Sus observaciones son muy importantes para nosotros y tomaremos medidas para abordar las áreas de preocupación que ha mencionado. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia mejorada.Atentamente,

Estimado Sr. Desiderio,Agradecemos sinceramente sus amables palabras y su calificación perfecta. Nos alegra saber que disfrutó de su estancia con nosotros. Siempre estamos aquí para ofrecerle la mejor experiencia posible. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,

Buenos días Sr Kevin, Gracias por su calificación, para nosotros es muy importante lo que usted tenga que compartirnos por lo que le pregunto, ¿Hay algo en particular que podamos hacer alguna pregunta que puedas tener sobre nuestras instalaciones o servicios? ¡Estamos aquí para mejorar con las reseñas y comentarios de nuestros huespedes.Cordialmente

Estimada Srta. Cruz,Agradecemos sinceramente su amable reseña y nos alegra saber que disfrutó de nuestro excelente servicio, así como del delicioso desayuno bufé y la amabilidad de nuestro personal. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

Estimado Sr. Kurejwowski,Agradecemos su valoración y comentarios. Nos complace saber que disfrutó de su estancia y que encontró nuestras instalaciones, piscinas y playa agradables. Tomamos nota de sus sugerencias sobre la remodelación de las habitaciones y nos esforzamos por mejorar continuamente para brindar una experiencia aún mejor a nuestros huéspedes.Atentamente,

Dear Mr. Gonzalez,Thank you for your feedback. We're delighted to hear that you found our staff to be friendly during your stay. We strive to provide excellent service to all our guests.Best regards,

Dear Mr. Chavez,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food, view, room service, and pools during your stay. However, we apologize for any inconvenience caused by the approach to the complimentary breakfast and timeshare presentation. Your comments will be taken into consideration for future improvements.Best regards,

Dear Mr. Williams,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues you encountered with your room assignment, the AC, and the maintenance disruption. We understand how frustrating this must have been for you. Your feedback is invaluable to us, and we will address these issues with our team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide you with a much better experience.Best regards,

Dear Ms. Berber,Thank you for your feedback. We're glad to see that you had a positive experience overall. If there's anything we can do to improve and earn that extra star next time, please let us know.Best regards,

Estimada Srta. Bueno,Nos alegra mucho saber que disfrutó de su estadía. Siempre nos esforzamos por brindar a nuestros huéspedes la mejor experiencia posible. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,

Dear Mr. Becerra,Thank you for your positive rating! We're glad you had a great experience during your stay. If you have any feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future!Best regards,

Dear Ms. Jones,Thank you for your feedback. We appreciate your rating and hope to improve your experience in the future.Best regards,

Estimada Srta. Flores,Agradecemos sus amables comentarios sobre su estancia en nuestro hotel. Nos complace saber que disfrutó de nuestras instalaciones limpias, el fácil acceso a la playa y las vistas al mar desde su habitación. Tomamos en cuenta su sugerencia sobre la variedad en el menú y trabajaremos para mejorar esta área. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,

Dear Mr. Ricketts,Thank you for sharing your feedback. We're glad to hear that the receptionist was helpful during your stay.Best regards,

Estimada Srta. Ramírez,Lamentamos mucho escuchar sobre su experiencia negativa con nuestro personal y las habitaciones. Esto no refleja nuestros estándares de servicio y calidad, y tomaremos medidas para abordar estos problemas. Agradecemos sus comentarios y esperamos tener la oportunidad de recuperar su confianza en el futuro.Atentamente,

Estimada Srta. Torres,Agradecemos tus amables palabras sobre nuestro hotel y nos complace saber que tu experiencia fue satisfactoria. Siempre nos esforzamos por brindar un ambiente acogedor y familiar a nuestros huéspedes. Esperamos poder recibirte nuevamente en el futuro.Atentamente,

Estimado Sr. Contreras,¡Muchas gracias por su calificación perfecta! Nos alegra saber que su experiencia fue excelente. Siempre estamos aquí para atenderle en su próxima visita.Saludos cordiales,

Dear Ms. Lobos,We are sorry to hear that your experience did not meet your expectations. If you would like to share any specific feedback or concerns about your stay, please feel free to reach out to us. We value your feedback and strive to improve our services.Sincerely,

Dear Mr. Loeb,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We'll address your concerns and work to improve. We appreciate your valuable input.Best regards,

Dear Mr. Quevedo,Thank you for sharing your experience with us. We apologize for the discomfort you experienced with the bed. Your feedback is valuable to us, and we will address this issue to ensure a more comfortable stay for our guests in the future.Best regards,

Dear Mr. Perlberg,Thank you for your review. We are thrilled to know you had a great stay.Best regards,

Dear Mr. Castillo,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the excellent service during your stay. Providing top-notch service is our priority, and we are delighted that we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding experience in the future!Best regards,

Estimado Sr. Tejeida,¡Nos alegra mucho saber que su experiencia fue excelente! Agradecemos sinceramente su calificación perfecta. Si hay algo en lo que podamos mejorar o si tiene alguna solicitud especial para su próxima visita, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que cada estancia sea tan memorable como la anterior.Atentamente,

Estimada Srta. Estupinán,Agradecemos mucho su amable comentario sobre su estancia en nuestro hotel. Nos alegra saber que disfrutó de nuestras habitaciones limpias y de la amabilidad de nuestro personal. Tomamos nota de sus sugerencias con respecto a la variedad del desayuno y el almuerzo, y trabajaremos en mejorar esto para ofrecer una experiencia aún mejor en el futuro. Esperamos darle la bienvenida nuevamente en su próxima visita.Saludos cordiales,

Dear M. Baron,Thank you for your kind words and positive feedback. We are delighted to hear that you and your family enjoyed your stay with us and that our staff, especially our cleaning team, made your experience memorable. Your satisfaction is our priority, and we look forward to welcoming you and your family back in the future.Best regards,

Estimado Sr. Hernández,Agradecemos sinceramente su calificación perfecta. Esperamos haber cumplido con todas sus expectativas durante su estancia con nosotros. Si tiene alguna sugerencia o comentario adicional sobre cómo podríamos mejorar aún más, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su próxima visita sea igual de satisfactoria.Saludos cordiales,

Dear Mr. Trejo,Thank you for your feedback! We're delighted to hear that you found our customer service excellent. Your satisfaction is our priority, and we appreciate your kind words.Best regards,

Estimado Sr. Balderas,Agradecemos sus comentarios positivos sobre la limpieza y la ubicación excelente del hotel. Nos complace saber que disfrutó de su estancia con nosotros.Atentamente,