3 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Occidental Tucancún All Inclusive

3.5 out of 5
Occidental Tucancún All Inclusive
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO

Bewertungen

7.6

Gut

575 von insgesamt 1493 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
386 von insgesamt 1493 Gästebewertungen haben eine Bewertung von 8 - Gut" "
267 von insgesamt 1493 Gästebewertungen haben eine Bewertung von 6 - Okay" "
126 von insgesamt 1493 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
139 von insgesamt 1493 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.2/10

Personal & Service

7.6/10

Ausstattung

7.8/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Meszaros, Dunajska Streda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es war sehr gut
Aufenthalt von 9 Nächten im April 2023
Antwort von Paulina Arroyo am 15. Mai 2023
Wir freuen uns über Ihre Kommentare und hoffen, Sie erneut begrüßen zu dürfen.Mit freundlichen Grüße,

8/10 – Gut

Christian Clemens

Mit der Familie gereist
Gut: Personal & Service
Gute Lage, schöner Strand. Essensauswahl geringer als in Vorjahren, Einrichtung in die Jahre gekommen.
Aufenthalt von 6 Nächten im November 2022
Antwort von Paulina Arroyo am 23. Nov. 2022
Wir danken Ihnen, dass Sie Ihre Meinung zu Ihrem letzten Urlaub bei uns geteilt haben. Unser Hauptziel ist es, sicherzustellen, dass wir unseren Gästen weiterhin unvergessliche Erlebnisse bieten, und Ihre Kommentare helfen uns dabei. Wir schätzen die Zeit, die Sie sich genommen haben, um Ihr Feedback und Ihr konstruktives Feedback zu teilen.Wir hoffen, das große Vergnügen zu haben, Ihren Besuch wieder zu empfangen und wir können Ihre Erwartungen zu 100% übertreffen.Mit freundlichen Grüßen

6/10 – Okay

Silvio

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Oktober 2022

2/10 – Ungenügend

Till

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My boyfriend and I reserved the hotel “Occidental” from 27 July to 28 July 2022. The earliest possible check in was at 15.00. When we arrived at 16:00, there was already a long queue for check-ins/outs. It seemed very unorganized to us. After waiting for more than 30 minutes, we could check in. Our believe that the staff is not really capable came true. The check-in process took at least 15 minutes - while we did that in another hotel in less than 5 minutes. The receptionist (James Urena) was very slow and furthermore, he didn’t explain/show the hotel area to us. And we had to pay an extra fee to extend the all-inclusive-services on the next day until 18.00. We got mad as we latest arrived on our room at 17.00. After that, we obviously couldn’t enjoy the pool area, as there was no sun anymore. As we experienced it in the most other „all-inclusive-resorts“ in mexico, you can ALWAYS use the restaurant’s and pools the other day - as you are paying for the night and next day. As we insisted on not paying an extra fee due to the before mentioned circumstances, he offered us a „special price“. As we finally said yes - as we were exhausted and knew that we only had our flight at 22.00 the next day - he didn’t want to give us a receipt for the paid fee in cash. He also told us to come back to him tomorrow to check out. That seemed pretty strange to us and looked like he just makes an extra money for himself… Also the food in the hotel is miserable.
Aufenthalt von 1 Nacht im August 2022
Antwort von Paulina Arroyo am 3. Okt. 2022
We are deeply sorry to hear that you did not fully enjoy your experience at our hotel, as we strive every day to make each stay unforgettable. We have reviewed your comments in detail, together with our teams and heads of each department, and we would like to assure you that all your comments will be addressed.Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, assuring you in advance of our best intentions at all times.Best regards,

6/10 – Okay

Christina, stoughton

Gut: Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paulina Arroyo am 28. Mai 2024
We would like to thank you for your kind review, we would have liked to know your comments, we hope to have the pleasure of receiving your visit again and we can exceed your expectations.Kind regards

4/10 – Schlecht

Brandon

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Paulina Arroyo am 23. Mai 2024
We would like to thank you for your kind review, we would have liked to know your comments, however we hope you will give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

10/10 – Hervorragend

Jesus Medina

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Su personal muy amable y todo funciona bien
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paulina Arroyo am 20. Mai 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

8/10 – Gut

Gabriela Marlene

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comida rica, las bebidas pueden mejorar
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paulina Arroyo am 20. Mai 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

6/10 – Okay

Cathy

The staff is beyond helpful, friendly and amazing. The hotel itself can use quite a bit of work. Our shower ceiling dripped and had a big water mark, the fan didn’t work, the fridge and the freezer weren’t working either. The food is just eh. The beach is well kept, but it would be nice to have umbrellas by the lounge chairs.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Paulina Arroyo am 20. Mai 2024
We appreciate your important comments and important observations which will be transmitted to the corresponding area for follow-up.We hope you give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

10/10 – Hervorragend

ALEXEY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Oktober 2023
Antwort von Paulina Arroyo am 20. Mai 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

leticia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel hermoso recomendable, el personal muy amable, las instalaciones limpias, los alimentos todo bien buen sabor,
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paulina Arroyo am 20. Mai 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely was better than expected! Beautiful views and food was a good 8/10.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paulina Arroyo am 21. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Hervorragend

JORGE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Relación precio calidad
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paulina Arroyo am 21. Mai 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

Edgar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es un hotel muy cómodo solo recomendaría que cambien los tomacorrientes ya que se me desconectaba mucho mi celular pero en general y todo estubo muy bien. Muy recomendable
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paulina Arroyo am 15. Mai 2024
Agradecemos sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

8/10 – Gut

Alastair

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Part of the Barcelo group. Small hotel with everything easily accessible.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Paulina Arroyo am 14. Mai 2024
We would like to thank you for your kind comments and we hope to receive your visit again.Kind regards,

10/10 – Hervorragend

Ivelina Dimanova

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Paulina Arroyo am 14. Mai 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the food, service, probably the best location!! Ernesto was a gem and the front desk and luggage crew were attentive and so helpful! Had a great time as a tired, solo female traveler at the end of her trip!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paulina Arroyo am 13. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Okay

Nicole

Gut: Personal & Service
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Paulina Arroyo am 13. Mai 2024
Deseamos agradecer su amable valoración, nos hubiera gustado conocer sus comentarios.Esperamos tener el placer de recibir su visita nuevamente y podamos superar sus expectativas.Saludos cordiales,

2/10 – Ungenügend

Ricardo

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Old property, room a/c not cooling properly, the food at the buffets and the Italian restaurant didn't have any flavor, they need to have more food choices house wines were really bad, internet wi fi and tv didn't work for one night and no umbrellas at the beach, ugh..!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paulina Arroyo am 10. Mai 2024
We are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.Once again, thank you for your visit and constructive criticism, we hope you had a good trip home and we would like to have the pleasure of welcoming you back to our hotels, ensuring in advance our best intentions at all times.Kind regards,

10/10 – Hervorragend

henry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Internet is very week and slow. Not enough charging system.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paulina Arroyo am 10. Mai 2024
We would like to thank you for choosing our hotel for your vacation, as well as for taking the time to comment on your experience with us.Access to our WiFi service may be slower during peak times when many customers want to connect to our network. However, we will pass on your comments to our technical department for review and improvement.Once again we thank you for your kind opinion of our hotel and we hope to welcome you again in the future.Kind regards,

6/10 – Okay

Tyrell

Great time
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paulina Arroyo am 10. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

4/10 – Schlecht

Joey Ray

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Great views, friendly staff, but food quality was terrible. Our room a/c broke 3 separate times. Had to move rooms 3 times in 5 days. Nice if u plan on eating out but in the heat, gonna need that a/c.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paulina Arroyo am 9. Mai 2024
Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you took the time to let us know.We hope to receive your visit again and we can regain your trust.Kind regards,

10/10 – Hervorragend

Carmen Cruz Trujillo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Employees were very polite and very knowledgeable.
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 8. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Gut

Javier

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
It was good
Aufenthalt von 6 Nächten im April 2024
Antwort von Paulina Arroyo am 8. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 – Okay

Garland

Mit dem Partner gereist
Gut: Personal & Service
This place was...OK....not spectacular and not horrible. 5 star food, we really enjoyed it. That was definitely the best part. The reservation restaurants at night were fine, but the buffet - oh, the buffet was so, so delicious. 3 star rooms. Cleaning ladies were nice and did a good job. Absolutely terrible internet connectivity, 0 stars there, no way to work while here. Maybe it was just the location of our room, but it was virtually impossible to get into the wifi from our room. Acceptable amounts of alcohol in the drinks. 3.5 stars on pools/ ocean/ chairs, towels. No pool noodles or toys or anything like that, and no drink service at the beach. Also, the process for getting beach and pool towels was somewhat arduous. They acted like I was intent on stealing the old ratty orange beach towels. Not likely. Overall, firm 3 out of 5. Good value for the money we paid, but I've had better. Also, it's not spotless, but far from filthy. Mid range all the way.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Paulina Arroyo am 8. Mai 2024
We appreciate your comments, your important observations will be transmitted to the corresponding area for your information.We hope to receive your visit again and we can totally exceed your expectations.Kind regards,

10/10 – Hervorragend

grace alice

Really enjoyed the variety at the buffet and the adult pool is a great idea
Aufenthalt von 6 Nächten im April 2024
Antwort von Paulina Arroyo am 7. Mai 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Hervorragend

Zuleika

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Son muy amables
Aufenthalt von 2 Nächten im April 2024
Antwort von Paulina Arroyo am 3. Mai 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

Christal

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Absolutely gorgeous, everyone was very friendly and bilingual. Delicious meals and room service! Always get extra water they go fast because of the heat! Don’t miss out on the excursions they are absolutely amazing! Snorkeling is amazing!!!
Aufenthalt von 7 Nächten im April 2024
Antwort von Paulina Arroyo am 1. Mai 2024
We thank you for sharing your opinion about your stay at the hotel. It's wonderful to hear that we were able to make your stay special. We would love to welcome you again very soon. Kind regards,

4/10 – Schlecht

Dusty

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I did not think this was a resort I would come back to. There were clogged pieces of hair near the pool and on my patio, a dead bird stayed there for 6 hours with multiple unanswered requests to clean it. The beach had a large drop. The food was not very good and limited restaurant availability. I went for my birthday and they did not decorate nor celebrate with me after I requested it. Would not suggest it.
Aufenthalt von 4 Nächten im April 2024
Antwort von Paulina Arroyo am 1. Mai 2024
We sincerely appreciate the time you took to share your opinion after your visit to our hotel. Regarding the incidents regarding the cleanliness of your room, we would like to offer our sincere apologies as these are clearly practices that do not meet our quality standard. We thank you in advance for your opinion about our buffets, although we regret that we were not able to satisfy your culinary desires on this occasion. You can be sure that your comments will be shared with our chefs. Regarding the decorations, we regret not having informed you that they are previously scheduled with the concierge department for their respective follow-up, this is because they are not included in your reservation, however, it is possible to schedule a significant amenity during your stay. We appreciate the time you took to share your concerns, we hope you will give us the opportunity to serve you better in the future.

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were helpful and friendly.
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 1. Mai 2024
Thank you for your wonderful comments about the service you received from the team members, we look forward to welcoming you again. Best regards,

4/10 – Schlecht

EDVIN

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 1. Mai 2024
We would like to thank you for your kind review, we hope to regain your trust on your next visit. Kind regards,

8/10 – Gut

Michelle

Verbesserungswürdig: Zustand der Unterkunft
The first night they had me in a room with a broken ac. They moved me to a bigger room with a way better view and closer to main areas. In the new room The shower door didn’t close so I had to hold it with my foot otherwise I really did have a great time there. Staff was great and the facility was very clean. I got two massages while there and that was really great too. You can also book excursions through the hotel however make sure you ask about drop off location because some of the excursions drop you off near the hotel late at night. I specifically asked this question and got a wrong answer. As a woman traveling alone that is an important thing to know. I let the excursion staff know the next day they should have given me a correct answer. Overall I would stay here again.
Aufenthalt von 6 Nächten im April 2024
Antwort von Paulina Arroyo am 30. Apr. 2024
We appreciate your comments, rest assured that we will follow up on your important observations and we hope to receive your visit very soon.Kind regards,

8/10 – Gut

chukwuka chinenye

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 29. Apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Gut

Bea Rivera

Aufenthalt von 3 Nächten im März 2024
Antwort von Paulina Arroyo am 30. Apr. 2024
Deseamos agradecer su amable valoración y esperamos recibir su visita nuevamente.Saludos cordiales,

2/10 – Ungenügend

Angela

Aufenthalt von 6 Nächten im April 2024
Antwort von Paulina Arroyo am 30. Apr. 2024
Deseamos agradecer su amable valoración, nos hubiera gustado conocer sus comentarios, sin embargo esperamos nos permita la oportunidad de recibir su visita nuevamente y podamos recuperar su confianza.Saludos cordiales,

2/10 – Ungenügend

lena

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The FACT THAT THEY SEGERGATE PEOPLE BY THE WRISTBANDS COLORS IS APPAULING HERE. I didn't know there was a premium pay for better alcohol and better food. It was like a Racist vacation..not to mention toiolets mot working every day for 2 hours and food was like dog food.. I guess you get what you pay for..unkowning qe has to pay more to be treated right.
Aufenthalt von 7 Nächten im April 2024
Antwort von Paulina Arroyo am 29. Apr. 2024
We appreciate your comments, we inform you that you can enter our official page where all the services and upgrades that the hotel offers are described.We are sorry that you were not properly informed and did not enjoy your vacation.Kind regards

8/10 – Gut

Aman

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good resort to stay with family, the bathrooms could have been better/bigger but overall great friendly staff! Food was okay and the drinks were cool too! I would Recommend for a family
Aufenthalt von 4 Nächten im April 2024
Antwort von Paulina Arroyo am 29. Apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 – Gut

Joumana Mohamad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people who worked there were very nice and friendly, very clean,I enjoyed the food and the activities
Aufenthalt von 4 Nächten im April 2024
Antwort von Paulina Arroyo am 29. Apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Hervorragend

Nelise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buen trato personal.
Aufenthalt von 2 Nächten im April 2024
Antwort von Paulina Arroyo am 26. Apr. 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 – Hervorragend

Aly

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a Family Resort. After 11pm everthing closes even the bar shuts down by 12 midnight. So for family its good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Paulina Arroyo am 26. Apr. 2024
We would like to thank you for your comments. As you mentioned, we are a family hotel. We inform you that in the center of the hotel zone you can find all kinds of entertainment for all ages.We hope you visit us again in the future.Kind regards

2/10 – Ungenügend

Leanne

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This resort was very small, which we expected but so was all the amenities and services. The buffet was super small, no one wanted to eat there and we found out why when I got food poisoning the 1st night from it. They are beyond under staffed, the resort is not clean, I could keep going on. We stay in Mexico about 2 times a year and this was by far the worst. We left on day 2 and received a refund due to all the issues. Went to another resort.
Aufenthalt von 7 Nächten im April 2024
Antwort von Paulina Arroyo am 26. Apr. 2024
We appreciate your comments, we are sincerely sorry to read that you were ill during your stay and we are sorry that we were not informed immediately as we would have been able to help you and call a doctor for a check-up. However, we would like you to be reassured regarding our hygiene procedures and point out that our hotel, like any other hotel in our chain, undergoes regular internal and external checks on food safety and adheres to Strict regulations on food processing, handling and preservation. Under no circumstances would we put the health of our guests at risk by offering food not suitable for consumption.Once again, thank you for your visit and constructive criticism, we hope you had a good trip home and we would like to have the pleasure of welcoming you back to our hotels, ensuring in advance our best intentions at all times.Kind regards

6/10 – Okay

Sheila A, Keller

Gut: Zustand der Unterkunft
Just okay.
Aufenthalt von 4 Nächten im April 2024
Antwort von Paulina Arroyo am 25. Apr. 2024
We appreciate your comments, we hope to receive your visit and completely exceed your expectations.Kind regards

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I don’t know what everyone is complaining about! I have to admit I was wary about coming after reading the reviews, but this place is phenomenal! The food is absolutely excellent. Lots of choices, and they do an amazing job of making things to fit all the cultures and different nationalities that are visiting. You can’t just have one kind of food and make everyone happy. The staff is amazing- try say thank you and their response is “it’s my pleasure”. They do their jobs with pride and smiles. Impressive- you don’t find that in the United States. And the pictures on their website do not do the place justice. Very well kept up and beautiful. Tons of places to lounge and relax with fabulous picturesque views. Yes the basic rooms are a little run down, but for the price what would you expect? They are still very clean and comfortable. The air worked and the beds were very comfortable.
Aufenthalt von 3 Nächten im April 2024
Antwort von Paulina Arroyo am 23. Apr. 2024
We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We hope to have the great pleasure of receiving your visit again and continue to exceed your expectations.Kind regards,

10/10 – Hervorragend

Alioune

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good customer service clean room we enjoyed the resort
Aufenthalt von 3 Nächten im April 2024
Antwort von Paulina Arroyo am 23. Apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Hervorragend

Sheyla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 23. Apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

8/10 – Gut

Salome

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Paulina Arroyo am 23. Apr. 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

10/10 – Hervorragend

Kimberly Ashley

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
I love this hotel. The staff is very friendly and welcoming. I had a few technical issues but hey were resolved quickly and in the best manner
Aufenthalt von 4 Nächten im April 2024
Antwort von Paulina Arroyo am 22. Apr. 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 – Hervorragend

Areli, Puebla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gusto el todo incluido las albercas el hotel en genaral y el servicio del personal pero me gustaria que icieran un paquete que incluya transporte del aeropuerto
Aufenthalt von 2 Nächten im April 2024
Antwort von Paulina Arroyo am 20. Apr. 2024
Deseamos agradecer sus amables comentarios, transmitiremos sus observaciones al área correspondiente para su seguimiento.Esperamos su próxima visita.Saludos cordiales,

10/10 – Hervorragend

Marisol

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio
Aufenthalt von 1 Nacht im April 2024
Antwort von Paulina Arroyo am 20. Apr. 2024
Deseamos agradecer sus amables comentarios y esperamos recibir su visita nuevamente.Saludos cordiales,

8/10 – Gut

Owen Timothy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was very nice and well kept. The staff was amazing. The only complaint would be we were not impressed by the restaurant options but thankfully the buffet that was always open always had something you could find.
Aufenthalt von 5 Nächten im April 2024
Antwort von Paulina Arroyo am 17. Apr. 2024
We appreciate your comments, we do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards,