Städtereisen Casatejada

Sehr freundliches Personal Konnten 2 h früher einchecken ohne Probleme Sehr Sauber und Ordentlich

Wir waren von diesem Hotel sehr positiv überrascht, es war viel besser als wir erwartet haben. Das Frühstück war sehr vielfältig, dass Personal sehr freundlich und hilfsbereit, die Lage vom Hotel genau im Zentrum, zu fuss ist sehr vieles erreichbar. Aber das beste am Hotel war die eigene Rooftop Bar !!!! Alleine diese ist übernachtung schon wert. Wir würden jedem dieses Hotel empfehlen und werden selber bestimmt auch wieder in diesem 5 STERNE Hotel übernachten.

Wir waren sehr zufrieden

Super Lage, schönes Hotel

Our stay at the voco Madrid Retiro (IHG) was overall very pleasant, with several strong positive aspects, but also a few weaknesses. The hotel was extremely clean, and the staff were exceptionally friendly and helpful throughout our stay. We even received a room upgrade, which was a very nice surprise and greatly appreciated. The breakfast was also very good, offering a nice variety and good quality. However, there were some downsides. Unfortunately, there was a very unpleasant smell both in the lobby and in our room. The odor coming from the drain was especially strong and almost unbearable, and there was nothing we could do to resolve it during our stay. This significantly affected our comfort. Another negative point was the elevators — the waiting time was very long, and it often required a lot of patience to get one. Despite these issues, the cleanliness, friendly staff, and the upgrade were definite highlights of our stay.