6/10 Satisfaisant
Kristi, Aiea
Voyage en famille
16 juil. 2025
Les points faibles : Propreté
It was a decent stay except it wasn’t ready to check in guests.
Stayed there for 2 weeks and when we arrived at night, all we needed to have was a good night’s sleep and rest, but we couldn’t do that. Had to wash all the stained pillowcases, towels, run the dishes, and wanted to mop the floor but was too tired. Basically, housekeeping didn’t do a good job prior to checking us in. There was dust everywhere, on the front door, the back grass door, and the kitchen window area. There were also spider webs in the master bathroom natural light ceiling and the living room AC vent.
We felt it wasn’t cleaned up and wasted time washing towels and pillowcases for both bedrooms and were too tired to inspect further.
The host was willing to accommodate and sent the housekeeper the next day, but we felt it should have been cleaned out before we checked in especially after paying a cleaning and wear and tear fee. Although the housekeeper came the next day and cleaned the dust, the water from the hose she used outside ended up leaking into the master bedroom and the mat under the bed got soaked so I had to sleep with a fan running so the mat could dry, worrying about mildew forming.
There were many places to choose from and I felt I had not picked the right one.
Kristi
Séjour de 14 nuits en juin 2025