Avis vérifié
4/10 Médiocre
Voyageur vérifié
17 juil. 2025
Les points faibles : Communication
Apartment nothing fancy, but totally ok.
It is super conveniently located, good private parking (at a charge). The place is clean, typical Italian decor (colorful and lacking of finish) - absolutely ok! We did have an unfortunate experience: the tlf.no. we got online was apparently wrong (turned out to be that of a landlady for a property next door, who uses the same parking facility). Through message we were guided to the apartment. As we got instructions upon contact regarding the parking, & seing that the adress & dot on the map was in the right place, we never even considered something wasn’t right, until the landlady called and said that there had been a mixup & she had made a mistake & we would have to leave the apartment immediately. We were then directed next door, to the right residence. We understand mistakes can happen (although this one was particularly strange!), but you would think that everyone would understand how this was uncomfortable for everyone involved - especially us - but we were unfortunately ‘greeted’ at Cernobbio Residence, with very little kindness, instead we were put through very uncomfortable ‘3.rd degree’ by the owner, about the tlf.number & who we had talked to etc. & then finally giving us a hard time about coming for check in at 8:30 pm and not 6:30 pm, as it stated online (obviously we were in a different apartment at that point!). We Had actually been recommended their restaurant for dinner, which originally was our plan, but with the very unfriendly check-in we decided not to.
Séjour de 1 nuit en juillet 2025