3 bars, bar en bord de piscine
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Avis sur West Palm Hotel

3 out of 5
West Palm Hotel
125 Western Main Rd, Chaguaramas, Diego Martin Regional Corporation

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 7 avis sur 33." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 33." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 33." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 33." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 33." "

6,6/10

Propreté

7,8/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Bevan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Logistically the set up of the rooms and accessibility
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Andre

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Antonio

Les points faibles : Propreté et personnel et service
Breakfast
Séjour de 1 nuit en mars 2024

10/10 Excellent

melisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Generous size rooms. Food was delicious Great variety with fresh fruit options. Lunch options and availability were amazing. I'll definitely be returning
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Shenelle

Séjour de 2 nuits en février 2024

2/10 Horrible

Sherice

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had to switch rooms because of a foul odor and then the TV remote didn’t work, I had to get a different remote for the A/C. It was too much confusion and back and forth.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Arian

Voyage en couple
Les points forts : Personnel et service
Breakfast was disappointing and the tv in the room never worked. Facility is a bit run down but the pool is open 24/7. Staff were friendly. Despite this and even being put in the wrong room, I’d likely give them another try
Séjour de 2 nuits en février 2024

4/10 Médiocre

Beliece

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Low wayer pressure in the bathroom and issue with the toilet not flushing properly
Séjour de 2 nuits en février 2024

10/10 Excellent

Akhenaton

Voyage en famille
Les points forts : Propreté et personnel et service
My stay at West Palm was the highlight of my stay in Trinidad & Tobago. The staff —every single one of them— were so amazing. They were so helpful and friendly from check in, to during my stay, to checkout. The breakfast was so delicious and well prepared I had to cancel lunch one day because they fed us so much. Amazing chefs! Simply Amazing! I will definitely recommend this place for a quiet getaway.
Séjour de 3 nuits en décembre 2023

2/10 Horrible

Aristoteles

Voyage d’affaires
This hotel should be out-of-business
Honestly I never make any negative review, specially because all business can take a chance to improve their services, however this hotel should be closed now. No cable TV, the AC worked only one night, the next night And couldn’t sleep because of hot weather and defective AC. The breakfast is just like nothing, and all local people I’ve interacted in town made bad comments about the hotel. Do yourself a favor and save some frustration. Find other hotel. Pictures are attached to prove my review. By the way, I think I was the only guest there. Done my prepaid booking online, and no option to cancel. Breakfast served in a super nasty dirty tray . Check pictures.
Better say they don’t have TV …. Horrible picture … not 4K lol.
Broken and outdated AC, also missing the remote control.
Super dirty tray serving bad breakfast.
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Stacey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not much to say. Property is a bit run down, and the included breakfast was not awesome. The pool was lovely, but did not use as we were busy. Staff is very friendly and welcoming
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Celine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very comfortable stay!
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Kirt

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They are located too far from the International Airport.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Martin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I have stayed at West Palm twice. The staff at the front desk is nice. But this hotel is the most poorly run dirty dump I have stayed at in a long time. The management / owners don't spend any money on basic upkeep. The place is in shambles, falling apart everywhere. Barely anybody staying there, half deserted. COCKROACHES running around the room all day. Random mix of half broken furniture. Dirty stained sheets. The pool is nice (if clean). The "breakfast" is horrible. The only reason to stay here is it is across the street from Peake if you are working on your boat there. Avoid if you can. Needs a new owner, major investment, and basic competence in how to run a hotel.
Séjour de 5 nuits en septembre 2023

6/10 Satisfaisant

Candice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Irene

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Brilliant staff. Disappointed about the rest.
The highligh: staff and their beautiful attitude. I cannot fault them whatsoever. My warm congratulations to them. They were the best of the hotel. Maintenance of hotel: terrible. The owner needs to bring it up to scratch, particularly because the location is a bit dodgy (away from everything) so the hotel and its facilities needs to offer the best but it's far from that. Eco-friendly: terrible. They only use disposable plastic eating utensils. I really disliked that. Provision in the room: kudos for bottles of water on check in but once those are finished, they make you pay for more. We were booked for 4 people and they only supplied 2 bath towels. Once we asked for more, we were given more. No moisturizing cream (disappointing). Bed linen and towels were a bit run down and with small stains. Food: disappointing. Breakfast was greasy. Dinner too expensive (did not try it for that very reason). Wraps tasty but bread too thick and not freshly made.
Séjour de 3 nuits en août 2023

8/10 Bien

shenelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very helpful...
Séjour de 1 nuit en juin 2023

2/10 Horrible

Enoch

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was smelling really bad the doors were old and had holes in them.i was greeted by 2 lizards as i open my door,the ac condensor is right over the entry door an all the water falls on u when passing,the ceiling fan was filled with dust.breakfast was the worst the only good thing was the pool and it was dirty as well.it wasnt a good experience at all.first day there a couple dropped a glass bottle by the pool i had to clean up the glass the next day as there were no ground staff honestly the only thing i enjoyed was the quiet,the refreshing sounds of the birds was nice.
Séjour de 2 nuits en juin 2023

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I understand the security issues with guest, however parking to the rooms you stay should be allowed and put measures in place
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Elizabeth

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
To begin, there was no information about the different levels, and the number of steps it took to get to and from our rooms when we booked the hotel, which as it turned out was at the back of the property. The only good thing about the rooms were the air conditioning and the bathrooms that were nicely tiled, although we had to battle bugs and mosquitoes that came in through the holes in the mesh outside of the little windows. The tv remote did not work, nor did the wifi, so we could not get room service, and had to trek down four levels of stairs, and cross the property to get to the front desk to request assistance. We were transferred to rooms closer to the front of the property the next day, but the view from the balcony was a wall and steps leading up to the pool. Again, there was no wifi service at that level either, and not only did the tv remote not work, which did not matter anyway because TNT was the only channel available, we had to unplug the tv when it was time to sleep. Only one night stand in the room, and no lamp. We had to request an ironing board and iron, as well as fresh towels after two days, as well as put out the trash for pickup. The property owner needs to pay more attention to the details, and the overall upkeep for the property. Too much exposed and broken PVC piping that were an eyesore. There needs to be solar lighting along the pathway leading to the upper levels, so you can see your way at night. As for breakfast! hotdogs are not sausages!
Séjour de 4 nuits en juin 2023

10/10 Excellent

Fernetta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room and swimming pool was clean.
Séjour de 1 nuit en mai 2023

8/10 Bien

Judith Ann

Les points forts : Personnel et service
Welcoming & responsive staff. Generally tidy but signs of wear and tear, suggesting need for investing in upgrading facilities.
Séjour de 1 nuit en juin 2023

8/10 Bien

Devindra

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The fish soup for dinner was excellent, and by itself raised the overall score from 3/5 to 4/5.
Séjour de 1 nuit en mai 2023

10/10 Excellent

david

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
friendly staff and clean rooms
very friendly staff and clean rooms
Séjour de 5 nuits en avril 2023

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’m impressed with the cleanliness and hospitality of the place and people.Will definitely be back
Séjour de 1 nuit en avril 2023

10/10 Excellent

SHEREEN

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Petal-Ann

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Andell

Séjour de 1 nuit en février 2023

6/10 Satisfaisant

terry

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
The place is decent overall, some of the staff are very friendly and helpful. Rooms we clean but can do with a little upgrade. However, the price is affordable and it's good for a staycation if you are on a budget.
Séjour de 2 nuits en février 2023

10/10 Excellent

Marc

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2023