Vacances de Chamartín

Le premier problème est que le panenau pour indiquer le check-in n'est pas très visible. Ensuite il n'y a rien pour racler le sol après les douches ou quelque chose pour que le sol reste sèche. Il y avait également des cheveux par terre dans la douche quand je suis arrivé. Enfin ,le déjeuner est basique mais correcte.

nothing to complaint about, everything is available and staff are very helpful

Very good hotel. I recommend.

Chambre spacieuse. Excellente situation. Petit-déjeuner de qualité

The hotel is nice, but far from the city. Have to plan a good 45-50mins in public transportation. We stayed for 2 nights, and were a bit derived because we were hoping to have access to the pool but it’s only opened in the summer from June… even if it was already quite hot in May. And the other night the terasse was closed for a private event. There was also a lot of miscommunication between the reception and the bar/breakfast service. We asked for ice at the reception and they told us the bar could give us some, but at the bar they refused to give us ice.. a bit annoying given the price we pay. And the other incident was for breakfast, the lady at breakfast told us to ask to pay for breakfast at reception to have a better price, but at the reception « they could not give us the special promotion »…. Other than that, the room was nice, AC very noisy though, but the bed was comfy. I don’t think I would go there again due to the high price for the service we got.