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Avis sur Best Western Plus Huntersville Inn & Suites Near Lake Norman

2.5 out of 5
Best Western Plus Huntersville Inn & Suites Near Lake Norman
13830 Statesville Rd, I-77 At Lake Norman, Exit #23, Huntersville, NC

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 336 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 182 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 98 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 999." "

8,0/10

Propreté

8,4/10

Personnel et service

7,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Richard

Voyage en groupe
Les points forts : Propreté et équipements
No heating first day,asked for looking at...day after was the same..so moved us to another room without advising us. The handle to enter in the next..room was rough to operate....
Séjour de 5 nuits en octobre 2023
Réponse de BW le 19 janv. 2024
Thanks for your feedback. Your feedback is important to us. Please be sure that your feedback will not go unnoticed and will be taken into consideration so that your next visit will be a very pleasant visit again. We apologize for any inconvenience this may have caused, thanks.

8/10 Bien

Gilles

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Commodité
Séjour de 1 nuit en avril 2023
Réponse de Silver le 8 mai 2023
Dear Gilles,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at the property.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Silver MiddletonOperations ManagerBest Western Plus Huntersville Inn & Suites Near Lake Norman

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Silver le 10 avr. 2023
Dear Danielle,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at the property.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Silver MiddletonOperations ManagerBest Western Plus Huntersville Inn & Suites Near Lake Norman

4/10 Médiocre

Jacques

Séjour de 1 nuit en avril 2022
Réponse de Peter le 25 mai 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Médiocre

Jocelyn

Les points faibles : Personnel et service
Dernière fois avec Best Western Plus , senteur de cigarette dans le corridor ,chambre mal disposé,cafetière de piètre qualité imbuvable ....
Séjour de 1 nuit en mars 2020
Réponse de Silver le 11 févr. 2021
Jocelyn We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus Huntersville

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'accueil du personnel était invitant. La jeune femme à l'accueil avait une belle énergie et était à l'écoute. Les lits étaient confortables et le déjeuner offrait une belle variété.
Séjour de 1 nuit en janvier 2019
Réponse de Silver le 16 juin 2019
Thank you for taking the time to review our Best Western Plus. We do appreciate your 5 star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again. Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre bien lit confortable etc tout est correct
Séjour de 1 nuit en février 2018
Réponse de Silver le 16 juin 2019
Thank you for taking the time to review our Best Western Plus. We do appreciate your star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again. Sincerely,

6/10 Satisfaisant

bertrand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
correct pour court sejour.
le service excellent un peu bruyant d'une chambre a l'autre, bien situe.
Réponse de Silver le 16 juin 2019
Bertrand We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus Huntersville

8/10 Bien

Retraité, Montreal

Les points forts : Propreté et personnel et service
Hotel pres autoroute 77 et Charlotte
Hotel agreable pour une nuit de repos en direction de la Floride.Dejeuner ok,personnel accueillant.
Réponse de Silver le 16 juin 2019
Retraite Thank you for taking the time to review our Best Western Plus. We do appreciate your star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again. Sincerely,

6/10 Satisfaisant

Guy, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent pour un transit retour de la Floride prêt de la 77
Réponse de Silver le 16 juin 2019
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus Huntersville

8/10 Bien

Jacynthe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Silver le 16 juin 2019
Thank you for taking the time to review our Best Western Plus. We do appreciate your star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again. Sincerely,

10/10 Excellent

Pierre, chicoutimi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
endroit merveilleux pour y retourner!
Hôtel de passage pour ce rendre en floride, tout était parfait.

10/10 Excellent

Jeffrey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and location
Séjour de 1 nuit en mai 2024

8/10 Bien

Shakerra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Ellen

Voyage en famille
Les points faibles : Équipements
Nothing special
Séjour de 7 nuits en mai 2024
Réponse de rv le 17 mai 2024
thank you for your stay with us and please know we are working hard to make your next stay wonderful

6/10 Satisfaisant

Christian

Séjour de 3 nuits en mai 2024
Réponse de rv le 17 mai 2024
thank you for your stay with us and please know we are working hard to correct items so that your next stay will be wonderful

10/10 Excellent

Velvette, Bristol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place!
Séjour de 3 nuits en mai 2024
Réponse de rv le 9 mai 2024
thank you for the great comments

4/10 Médiocre

cynthia

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
No housekeeping for a 6 night stay Smoke alarm in room was disabled and taken apart prior to our arrival
Séjour de 6 nuits en avril 2024
Réponse de rv le 9 mai 2024
I do apologize for these issues and we will be getting all items corrected

6/10 Satisfaisant

Donnie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Previously this property was better operated than we observed on this stay…maybe there has been change in management.
Séjour de 1 nuit en mars 2024
Réponse de rv le 3 mai 2024
I would like to apologize for the issues and please know we are working hard to correct all.

6/10 Satisfaisant

deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was too close to the exit door a lot of traffic and noise. Very clean room
Séjour de 2 nuits en avril 2024
Réponse de rv le 29 avr. 2024
thank you for your feedback, glad to hear you were happy with the room and please know that we can put note on your next reservation that you don't want by the exit door and that will resolve the noise..

8/10 Bien

Lewis

Voyage en famille
Les points forts : Propreté et personnel et service
Easy access to interstate.
Séjour de 2 nuits en avril 2024
Réponse de rv le 22 avr. 2024
thank you for the great comments

2/10 Horrible

Maite, Seguin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de rv le 22 avr. 2024
I would like to apologize that we did not meet your expectations.

6/10 Satisfaisant

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel does not accept cash payment. This is unacceptable, cash is legal tender. This policy needs to be reversed. I chose to the option "pay on premise" and was refused cash payment.
Séjour de 1 nuit en avril 2024
Réponse de rv le 17 avr. 2024
We do apologize for the inconvenience of not taking cash, unfortunately we want to keep everyone safe.

6/10 Satisfaisant

Regina

Voyage avec des animaux de compagnie, Voyage en couple
We have stayed here before and had a good experience. This time they were having work done on the parking lot and it made getting in and out very difficult. Also, our vehicle was sprayed with whatever asphalt solution they were using and it left a splattering of tar like substance across our windshield, side mirrors and front windows. I spoke to the staff about the situation and they advised they would inform management and get it resolved. They never got back to us about it so I asked again when I went to checkout. They said they didn't know anything about it and no one told them anything. I left a note with contact information, requesting someone from management to get back to me. I have heard nothing. I have tried to call several times and have not been able to reach anyone, despite calling at different times of day. I don't know how I'm going to get all of this stuff off of my vehicle but I know it's going to cost a good bit. Needless to say, I'm a bit frustrated and disappointed as we are repeat customers and always take good care of the space when we are there.
Séjour de 2 nuits en mars 2024
Réponse de BW le 5 avr. 2024
We apologies for the inconvenience this may have caused we will defiantly investigate this matter and reach out to you please know that your review is important to us in which it helps us maintain a1 customer service

10/10 Excellent

MeLinda

Voyage en famille
Les points forts : Propreté et personnel et service
Jamar and Alicia have best hospitality and customer service. They are very professional and courteous and they help whenever it is needed. There's another lady she doesn't have very good customer service skills who works the front desk I want to say she's of Jamaican descent she just walks off in the middle of being talked to and she doesn't really respond. I've had a problem with one of the cleaning staff ladies but the people at the front desk quickly helped that problem. Other than that it's been a great stay I've been here for over 3 weeks. I've enjoyed staying here.
Séjour de 7 nuits en mars 2024
Réponse de BW le 28 mars 2024
Thank you so much for submitting your review in reference to your stay we hope to see you back again with us please know that your review means a lot and helps us with providing the best customer service.

10/10 Excellent

Daphnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Staff very friendly and helpful. Rooms were clean. Will definitely stay here next time we come up to North Carolina.
Séjour de 3 nuits en mars 2024
Réponse de BW le 27 mars 2024
Thank you so much for submitting your review we take your review into consideration which helps us continue to provide excellent customer service we hope that your stay with us encourages you to come back to stay with us again thank you again.

4/10 Médiocre

Larry

Séjour de 2 nuits en mars 2024
Réponse de rv le 17 avr. 2024
We do apologize for the inconvenience and not meeting your expectations.

4/10 Médiocre

Heather

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel is busy area for restaurant choices and close to highway. Lots of construction happening (3/2024). Our room was clean but the toilet was missing the lid, the floor level window did not shut all the way or lock, and the room door stuck if you open the handle down. Walls are very thin and you can hear everything. Staff was polite. Got a water leak in the hall when we arrived but it got cleaned up.
Réponse de BW le 25 mars 2024
Thank you so much for submitting your review in reference to your stay. we are very pleased to hear that your stay was great with us we hope to see you again soon.

6/10 Satisfaisant

Margaret

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff is great! Shower rail was hanging on by a thread, hanging out the wall and toilet leaked when you flush. Bed was okay, bring own pillows though they’re not very comfortable. Considering the price I paid per night though these are issues I could live with. Area is very convenient too. Be careful pulling into the drive of the hotel, it’s steep and your car will scrape if not careful.
Réponse de BW le 25 mars 2024
Thanks for submitting your review in reference to your stay we take all of our guest reviews into consideration to help us provide the best customer service to out guest we hope to see you again soon

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing i didnt like is the room was small.
Séjour de 3 nuits en mars 2024
Réponse de BW le 19 mars 2024
Thank you so much for your review please know that we take your review into consideration. so that we can keep that A1 customer service. we hope that you come back top visit us again if you have any more suggestions on how we could improve feel free to reach out to us

6/10 Satisfaisant

ALEJANDRO

Voyage en famille
Les points forts : Propreté
We had people making noise all night and the hotel did not offer any compensatory arrangement. I could not sleep all night
Séjour de 1 nuit en mars 2024
Réponse de BW le 19 mars 2024
we apologies for the inconvenience please know that your review is important to us. we hope that you come back to visit us again soon again sorry for the inconvenience this may have caused.

10/10 Excellent

Cameron

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location helped for my sons football clinic
Séjour de 2 nuits en mars 2024
Réponse de BW le 18 mars 2024
Thank you so much for submitting your review your review is important to us and is happy to know that our location as well as hotel was convenient you we hope to see you soon

10/10 Excellent

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy off and on interstate 77. Clean and quiet for an overnight stay.
Séjour de 1 nuit en mars 2024
Réponse de BW le 18 mars 2024
Thank you for submitting your review we are pleased to hear that your stay was a great stay as well as convenient! We hope to see you again soon

8/10 Bien

Tracy

Séjour de 1 nuit en mars 2024
Réponse de BW le 5 avr. 2024
Thank you so much for your review it means a lot to us please know that we take all of our customer reviews serious we hope that you come to visit us again

6/10 Satisfaisant

CIRO, Tampa

Voyage en famille
Les points forts : Équipements
Room was a little dirty and the beds as hard as a rock.
Séjour de 4 nuits en mars 2024
Réponse de BW le 15 mars 2024
Hello thanks so much for your review your review is important to us we are sorry for the inconvenient experience while staying with us. we hope that you stay with us again soon.

8/10 Bien

Shannon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 5 nuits en mars 2024
Réponse de BW le 9 mars 2024
Thank you so much for your review, your review means a lot to us. we take your pride in our work and making sure that our guest feel comfortable during their stay feel free to reach out to us if you have any questions and we hope to see you again soon

2/10 Horrible

DAVIDA, Wilmington

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
l booked and paid online, the money was deducted from my account. l arrived and had to pay again under a entirely different booking, and was charged more. The hotel has not released my money, it has been 7 days. The room was ok, but l was fraudulently overcharged and now fighting to get refunded. Jamar the daytime associate was very helpful though.
Séjour de 2 nuits en mars 2024
Réponse de BW le 9 mars 2024
We apologize for the inconvenience and will look into this situation for you thank you for your review for we take pride in what we do to make sure that our customers are happy

2/10 Horrible

Karen

Voyage en famille
I reserved a room with two queens for four adults. When we arrived I was told they were over booked and we were given a room with a king and a pull out bed. The pull out had no linen and the front desk could only give us sheets. The mattress on the pull out had a large stain (?blood). There were only three towels in the room. I would not recommend this hotel.
Séjour de 1 nuit en mars 2024
Réponse de bw le 7 mars 2024
we apologies for the inconvenience this may have caused we do take this into consideration so that we can change and address any issues during your stay we hope that you will be back soon

10/10 Excellent

Ashley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The breakfast was great. The room was comfortable and clean.
Séjour de 2 nuits en février 2024
Réponse de BW le 26 févr. 2024
Thank you for submitting your review in reference to your stay at our property. your review is important to us, and we definitely take in consideration of your review and will do whatever it takes to keep our customer service one hundred percent satisfaction. We hope that you stay again with us.

8/10 Bien

Kellie

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I stayed here for a couple days while visiting friends. It’s close to many restaurants, shops, and other amenities. The included breakfast is okay. Rooms could have been a bit cleaner but wasn’t so bad I wouldn’t stay there. Staff was courteous and helpful.
Séjour de 2 nuits en février 2024
Réponse de BW le 26 févr. 2024
Thank you so much for your review we appreciate your feedback which is very important to us. please know that we take all reviews in consideration to do what it takes to keep our customers happy if you have any other issues feel free to contact us we do hope you come back to visit us again

4/10 Médiocre

Dan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
We stayed in a room at the front of the building and could hear traffic all night.
Séjour de 1 nuit en février 2024
Réponse de BW le 26 févr. 2024
We are sorry for the inconvenience we hope that you come to visit us again if you do decide please feel free to let the front desk attendant know at the time of your stay that you prefer a much quieter side we are willing to accommodate to make your stay comfortable as possible

2/10 Horrible

Peter, Oakville

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible stay here. Checked into our first room only to find that the toilet did not work. We were moved to another room only to have noise all night that sounded like a pump running. Went to management to complain stating that the room is uninhabitable. Management’s response was “sorry “ and that was it. Definitely not what I would expect from a Best Western Plus hotel. To top it all off, went to their breakfast in the morning to be told there are no knives available.
Séjour de 1 nuit en février 2024
Réponse de BW le 26 févr. 2024
Thank you for your response during your stay with us. we are sorry for the inconvenience this may have caused we will definitely look more into this situation. in the meantime we hope that this doesn't effect your next visit with us for your business us important to us

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de BW le 19 févr. 2024
Maria, Thank you so much for your review it really helps us a lot to improve our customer service as well as offer a lot more to our guest. please do not hesitate to reach out to us if you have any further questions or concerns in reference to your stay. We hope to see you again soon thanks.

6/10 Satisfaisant

Kelvin David Ortiz

Séjour de 4 nuits en février 2024
Réponse de BW le 15 févr. 2024
Thanks for submitting your review. your feedback is definitely important to us. We do take all reviews into consideration when its received. We will do our best to correct whatever issues that needs improvement. we hope that you stay with us again soon feel free to reach out to us if you have any issues or would like to share more information in reference to your stay so that we can be sure to improve thank you so much

8/10 Bien

Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was fine- beds comfortable- staff very helpful- just an overnight on our way to Hilton Head.
Séjour de 1 nuit en février 2024
Réponse de BW le 5 févr. 2024
Thank you so much for your review on your stay with us we are pleased to know that you enjoyed your stay with us. We work hard to make sure that our guests are comfortable and happy with there stay. we hope to see you again soon

2/10 Horrible

Laparis

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en janvier 2024
Réponse de BW le 2 févr. 2024
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 Excellent

Janice

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de BW le 2 févr. 2024
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de BW le 27 janv. 2024
Ms. Jennifer thank you for staying with us. We also Appreciate you for giving us a review it helps us to strive hard to maintain Outstanding customer service for all of our guest

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Bw le 23 janv. 2024
Thanks for your review! your feedback is important to us please be sure that we do take in consideration of our guest opinion on their stay at our property and will strive hard to provide excellent customer service to all guests!

10/10 Excellent

LAFAYETTE, Cape Coral

Séjour de 1 nuit en janvier 2024
Réponse de BW le 15 févr. 2024
Thanks for submitting your review. your feedback is definitely important to us. We do take all reviews into consideration when its received. We will do our best to correct whatever issues that needs improvement. we hope that you stay with us again soon feel free to reach out to us if you have any issues or would like to share more information in reference to your stay so that we can be sure to improve thank you so much