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Avis sur Comfort Suites Lake Norman - Huntersville

2.5 out of 5
Comfort Suites Lake Norman - Huntersville
14510 Boulder Park Drive, Huntersville, NC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 544 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1003." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de General Manager le 1 avr. 2019
Thank you for taking the time to rate our hotel with such good scores. We really appreciate you staying with us and look forward to serving you again.

8/10 Bien

Stéphane

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en juillet 2018
Réponse de General Manager le 5 juil. 2018
Thank you for taking the time to rate your experience at our hotel.

10/10 Excellent

Valerie

Voyage en groupe, Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Staff were extremely helpful during my stay. Great hotel.
Séjour de 2 nuits en mai 2024

8/10 Bien

Heidi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de kd le 24 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de kd le 21 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Raquel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice for such a reasonable price. The breakfast last a long time as well, which is a good for those who like to sleep in.
Séjour de 2 nuits en mai 2024
Réponse de kd le 20 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de kd le 20 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

Ezra Shawn

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Spacious room , nice area. The staff was incredibly efficient. My stay was pleasant because of them. Thank you.
Séjour de 3 nuits en avril 2024
Réponse de kd le 15 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

Christiana, Englewood

Voyage en famille, Voyage avec des animaux de compagnie
Needs some work on the rooms and building. Lots of peeling ceiling areas in our bathroom. But overall it was clean and staff was super nice. Good breakfast as well.
Séjour de 1 nuit en mai 2024
Réponse de kd le 15 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Construction on the main road made it dangerous and difficult to pull out of the hotel. Hopefully, they resolve that quickly. Otherwise, I felt the location was very convenient to accessing the highway and many local stores and restaurants.
Séjour de 2 nuits en mai 2024
Réponse de kd le 9 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Laddie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
enjoyed indoor pool
Séjour de 1 nuit en avril 2024
Réponse de kd le 6 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, great crew working there. Good breakfast and clean rooms.
Séjour de 2 nuits en avril 2024
Réponse de KD le 1 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Horrible

Brittany

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de KD le 1 mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de kd le 30 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, quiet place to stay for an overnight.
Séjour de 1 nuit en avril 2024
Réponse de kd le 27 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tamya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked it. The staff was really great 👍
Séjour de 2 nuits en avril 2024
Réponse de kd le 24 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Donald

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Janet was a very helpful staff member, she was friendly, courteous. I will def come back to this location
Séjour de 3 nuits en avril 2024
Réponse de kd le 23 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sidney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet w/large spacious room.
Séjour de 2 nuits en avril 2024
Réponse de KD le 22 avr. 2024
Thankyou! Can't wait to host you again.

4/10 Médiocre

Shannon

Voyage en famille, Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs repairs, updating, deep cleaning
Séjour de 2 nuits en avril 2024
Réponse de KD le 19 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

lisa, canterbury

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location off the main rd. Staff was very friendly.Room was very clean and a good rate.
Séjour de 1 nuit en avril 2024
Réponse de KD le 17 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Horrible

Bagher

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Fridge and elevator didn’t work. Hotel was smelling!
Séjour de 4 nuits en avril 2024
Réponse de KD le 8 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

2/10 Horrible

Nikola

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel was very dirty. Found a bug on the bed, chocolate wrappers on the floor from previous guests. Rooms and hotel smelt terrible! Would never stay here again!!!!
Séjour de 1 nuit en mars 2024
Réponse de kd le 3 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Médiocre

Janet

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Insufficient luggage carts and staff was indifferent to the issue. Carpet in hallways need a to be replaced. Extremely poor TV reception if you are in a room at the far end of the hotel.
Séjour de 1 nuit en mars 2024
Réponse de kd le 3 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and comfortable
Séjour de 1 nuit en mars 2024
Réponse de kd le 1 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Wenda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. Clean. Quite. I would recommend
Séjour de 1 nuit en mars 2024
Réponse de ld le 1 avr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Horrible

Zoran

Voyage en famille avec de jeunes enfants
The room smelled like urine and they had plug in air fresheners to mask the smell - which it didn’t. The toilet leaked, the beds were sagging in the middle and the floors felt sticky.
Séjour de 1 nuit en mars 2024
Réponse de kd le 18 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Allow me to apologize on behalf of our hotel for failing to meet your expectations.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Philip, Pickering

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ease of access.
Séjour de 1 nuit en mars 2024
Réponse de kd le 18 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff of one was most accommodating. He was patient and helpful. Room is lovely, warm and comfortable
Séjour de 1 nuit en mars 2024
Réponse de kd le 13 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Satisfaisant

Janice

Voyage en famille
Les points forts : Propreté et personnel et service
Internet was intermittent. Ice machine did not work on our floor. Limited breakfast selection. Only one waffle machine
Séjour de 2 nuits en mars 2024
Réponse de kd le 4 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bien

duane

Séjour de 1 nuit en février 2024
Réponse de kd le 25 mars 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very poor.
It was terrible I will never stay there again,
Séjour de 2 nuits en février 2024
Réponse de kd le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bien

Allen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When checking in our room door locks would not open and the tv did not work in our first room, however the second room was great
Séjour de 2 nuits en février 2024
Réponse de KD le 12 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de KD le 12 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Satisfaisant

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mattresses were hard though
Séjour de 1 nuit en février 2024
Réponse de kd le 8 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Anita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having a refrigerator and microwave in the room helps to eat healthier on a trip while saving money on ordering out. It’s also convenient to have breakfast included. I will stay at a Comfort Suites Hotel again.
Séjour de 3 nuits en février 2024
Réponse de KD le 7 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Satisfaisant

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Very comfortable beds and great shower pressure. clean rooms. BUT- hair dryer had no hot heat - hard to dry hair!! Arched shower curtain lower to floor in middle making hard to close curtain near shower head causing leaks on floor, Toilet seat loose - i tightened but as got closer to seat not enuf room to further tighten-consider narrowing wings on tightening screw, Sink faucet loose - wobbled when used.
Séjour de 3 nuits en février 2024
Réponse de KD le 7 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.

4/10 Médiocre

Chuck

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Do not recommend...better options available
Séjour de 2 nuits en février 2024
Réponse de KD le 7 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great.
Séjour de 2 nuits en février 2024
Réponse de kd le 6 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de KD le 5 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Bien

Patricia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Even with road construction in the area, traffic was not an issue. Plenty of places to dine and things to do. Staff was very friendly and helpful. Thank you!
Séjour de 2 nuits en février 2024
Réponse de KD le 5 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Horrible

MARIA

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
No ice on third floor You have to go to the fourth floor for ice but you have to go to the Front Desk to find out because they don’t answer the phone Called because TV is not user friendly again you have to go to the front desk because they’re not answering the phone to find out you have to find the source button then back to front desk. Girl stated the cord falls when cleaning and had to put on desk. Issues with air/heating either to hot or to cold not able to turn off. I was told the pool was heated. The pool is not heated.No answer for front desk because they have the volume turned down is what we were told. We checked out before 11:00 on 1-19-2024 used another hotel on your site now I’m being charged for both hotels
Séjour de 3 nuits en janvier 2024
Réponse de KD le 5 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Colleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, large rooms and friendly, helpful staff.
Séjour de 1 nuit en janvier 2024
Réponse de KD le 29 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Bien

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de KD le 29 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Lucien G

Séjour de 3 nuits en janvier 2024
Réponse de KD le 5 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dump
the room had pet stains everywhere, we had no hot water. When we tried to call the front desk, the phone didn't work. When we went down to breakfast at 6:45 nothing was ready the juice machine didn't work and there was mold on the muffins.
Séjour de 1 nuit en janvier 2024
Réponse de KD le 16 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

joshua

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de KD le 16 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you again in the future.

6/10 Satisfaisant

Kurt

Les points forts : Propreté et confort de la chambre
No receipt???
It was fine, other than the fact that the front desk couldn’t give us a receipt for our stay. We haven’t received one by text or email either, so we have no idea what our final bill was.
Séjour de 1 nuit en décembre 2023
Réponse de kd le 6 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de kd le 1 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Horrible

Charles

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed at this hotel several times before and this was the worst. There was a leak in the bathroom from the floor above us so we had constant water on our bathroom floor. Apparently it also leaked to the floor below us. Our keys didn’t work. We were told to just keep trying them. Found a pill on the floor that wasn’t ours. Construction workers tracked mud all over floors and elevators. No one cleaned it up. Thermostat didn’t work. Couldn’t get room below 73 degrees. Front entrance door was all wrapped in caution tape and had to maneuver around it. Couldn’t get NBC on Directv.
Séjour de 7 nuits en décembre 2023
Réponse de kd le 1 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Mary

Séjour de 5 nuits en décembre 2023
Réponse de kd le 28 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Norman - Huntersville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.