I'm sorry to hear about your disappointing experience during your two-night stay. It sounds like the lack of room service, limited breakfast options, and the closure of the pool greatly impacted your stay. Additionally, the state of the gym, the condition of the rooms, and the noise levels from both the neighborhood and the air conditioning were major issues for you.I understand how vital a comfortable and well-serviced environment is for a pleasant stay, and it's disheartening to hear that these standards were not met during your time with us. Your feedback is genuinely valuable, and I assure you that we take it seriously as we strive to uphold the highest standards of service and comfort for our guests.We are continuously working to improve our facilities and services, and your comments will undoubtedly be taken into account as we move forward. I sincerely hope that we have the opportunity to restore your faith in our establishment in the future. If you would be willing to discuss your experience in more detail, please don't hesitate to reach out to us directly.

Thank you for taking the time to provide us with your rating of 4 out of 5. We truly appreciate your feedback and want you to know that we are always striving to enhance our service. Your input is invaluable to us as we continuously work towards providing the best experience possible for our customers. If there is anything specific that you would like us to address, or if you have any additional comments, please do not hesitate to let us know. We value your thoughts and opinions and are committed to making any necessary improvements based on your feedback. Thank you once again for your rating and for being a valued customer

Dear AmelieThank you for taking the time to review our Hotel.We appreciate your feedback and are glad to hear that, based on your rating of 8/10, your overall experience was a good one. We continuously strive to improve our offerings, so if there are any specific areas where you feel we can do better, please let us know. We look forward to serving you even better in the future.

Thank you for your feedback! We appreciate your input and will address the issue with the light switch in the rooms. Additionally, we'll take your suggestion into consideration and aim to offer gluten-free bread as part of our menu in the near future. We hope to have the opportunity to welcome you back for an improved experience.

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us. We hope to have the pleasure of serving you again soon.

Thank you for your kind words! We are delighted to hear that you enjoyed your stay in our clean and comfortable room. Your feedback means a lot to us, and we hope to welcome you back for another pleasant experience in the future.

Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our REAL breakfast and the pool during your stay. Your comment about the bathroom has been duly noted, and we will ensure that the issue is addressed promptly. We look forward to welcoming you back on your next visit!

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property convenient to the airport and that you had a positive experience with our shuttle service. We apologize that the location did not meet your expectations in terms of aesthetics.Regarding your concerns about the room, we are glad to hear that you found it nice. However, we are deeply sorry to hear about the issue you experienced with roaches. Please be assured that we are taking immediate steps to address this matter to ensure a comfortable stay for all our guests.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

Thank you for your kind words! We are delighted to hear that you found our staff friendly and helpful and that you enjoyed our shuttle service to the airport. We strive to provide exceptional service, and we hope to welcome you back soon!

Thank you for your feedback! We appreciate your input regarding the bed's softness. We understand that mattress preferences can vary greatly from person to person. If you ever decide to stay with us again, please let us know in advance, and we will do our best to accommodate your preference for a firmer mattress. We hope to have the opportunity to welcome you back in the future.

Thank you for your feedback! We're glad to hear that you found our location convenient to the airport and that you were pleased with the cleanliness of your room. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.We hope to welcome you back soon!Best regards,

Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant stay at the Quality Inn and Suites Airport. It's great to know that our staff provided you with excellent service and that you found your room clean and comfortable.We look forward to welcoming you back on your next visit to Charlotte!Best regards,

We are thrilled to hear that you found the bed very comfy. Providing our guests with a comfortable and relaxing stay is one of our top priorities. We hope to welcome you back for another pleasant experience in the future.

Thank you for your kind review! We're delighted to hear that you found our hotel to be a great value and that you enjoyed our complimentary breakfast and airport shuttle service.We appreciate your feedback and look forward to welcoming you back on your next visit!Best regards,

Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and we are truly sorry for the discomfort you encountered.We understand how important a clean and comfortable room is for a pleasant stay, and it's clear we fell short in your case. Your comments have been shared with our housekeeping team to ensure such oversights do not happen in the future.We appreciate your flexibility and understanding, and we regret that this experience has led you to consider other options for your next trip. If you would be willing to give us another chance, we would love the opportunity to provide you with the quality stay you deserve. Please feel free to reach out to us directly. If you have any further concerns or if there's anything we can do to make things right,.Thank you once again for your feedback.Best regards,

Thank you for your feedback! We're glad to hear that your stay was okay and that you found it easy to get downtown. We apologize if the breakfast options and gym facilities did not fully meet your expectations. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our property and understand your concerns.We are continually working to improve our hotel, and your feedback helps us identify areas where we can make enhancements. Please know that we have noted your comments about the need for updating and refreshing the property, as well as the size of the TVs.We hope you will consider staying with us again in the future so we can provide you with an improved experience.Best regards,

Thank you for sharing your feedback with us. We're pleased to hear that you found the beds comfortable and clean and that the air conditioning worked well during your stay.We apologize for the issue with the cleanliness of the floors in your room. Please know that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure that such oversights are not repeated.Regarding your concerns about the surrounding area, we take the safety and security of our guests very seriously. We will review our security measures to ensure that all guests feel safe during their stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you for your review! We're glad to hear that you found our location convenient to the airport. We strive to provide a convenient and comfortable stay for all our guests.We hope to welcome you back on your next visit!

Thank you for your feedback regarding our shuttle service. We apologize if you experienced any inconvenience or delays during your stay.Your comments are valuable to us as we continuously strive to improve our services. If there are any specific details or suggestions you have regarding the shuttle service, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Best regards,

Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located near the Charlotte, NC, airport. Our team takes great pride in providing excellent service, and we're pleased to hear that our shuttle driver made a positive impression. We hope to welcome you back for another great stay in the future!

Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with the bed frame. Please be assured that we take your comment seriously, and our maintenance team will promptly investigate and address the issue to ensure the comfort of our future guests.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We have taken note of your concerns and will address them with the relevant teams to ensure that such issues are rectified.We regret to hear about the unclear directions to your room and the unpleasant odor in the room. Please rest assured that we will investigate these matters thoroughly and take the necessary steps to prevent their reoccurrence. Your comfort and satisfaction are of the utmost importance to us, and we will strive to improve in these areas.We are pleased to hear that your airport pickup went very well. We appreciate your positive feedback in this regard.Once again, we apologize for the shortcomings you experienced and hope to have the opportunity to welcome you back for an improved experience.

I'm really sorry to hear about your experience. It's definitely not the kind of impression we want our guests to have. I completely understand your concerns about the photos not matching reality. Regarding the issue with roaches, I want to assure you that those are not home roaches. Our hotel is surrounded by trees, so sometimes woodroaches can sneak into the rooms. However, we are taking measures to address this issue effectively. As for the refund, we will coordinate with Expedia to ensure that the process is smooth and that you receive the refund as soon as possible. If there's anything else I can do to make this right, please don't hesitate to let me know. Your comfort and satisfaction are our top priorities.

We appreciate your feedback and are glad to hear that you found the cleanliness of the room to be satisfactory. We apologize for the inconvenience you experienced with the refrigerator, toilet, and sink. Rest assured that we will look into these issues to ensure they are promptly addressed for future guests. Additionally, we regret any inconvenience that the parking lot and nearby construction caused. We strive to provide a comfortable and peaceful environment for all our guests and will take measures to minimize such disturbances in the future. Thank you for bringing these matters to our attention, as it helps us improve the quality of our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.