No. 99 Tashuiqiao West Str, Chenghua, Chengdu, Sichuan
Avis
9,2
Merveilleux
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Note des voyageurs de 10 (Excellent), d’après 20 avis sur 28." "
10 – Excellent
20
Note des voyageurs de 8 (Bien), d’après 6 avis sur 28." "
8 – Bien
6
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 28." "
6 – Satisfaisant
1
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 28." "
4 – Médiocre
0
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 28." "
2 – Horrible
1
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
10/10
Écoresponsabilité
Avis
10/10 Excellent
JOUNGHWAN
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JOUNGHWAN
Séjour de 3 nuits en février 2024
2/10 Horrible
Voyageur vérifié
2 avr. 2021
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Terrible service, bad concierges
Voyageur vérifié
Séjour de 3 nuits en mars 2021
Réponse de nancy le 24 mai 2021
Dear Guest, We appreciate the thorough review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We’ve addressed all of the issues you described with our entire staff. your comments are most helpful in meeting the goal of exceptional experiences we strive to meet for everyone who walks through our doors. Thank you once again for your feedback, and we wish you safe travels.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
15 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend this hotel to others because it's located in a nice place in town in Chengdu and near the rail station, and nearby restaurants and shops. My stay was outstanding, the fitness center was great, with various amenities in there, and with a friendly receptionist there. The maids went the extra mile in cleaning, even wrapping up my plug cords for my iPads and phone, and the entire staff were very pleasant, courteous, and bilingual.
Andrew
Séjour de 5 nuits en novembre 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
28 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facilities were very good. The staff's English could be better. The concierge service was adequate, but could be improved.
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Hilton Chengdu Chenghua Management le 31 oct. 2019
Dear valued guest, thanks for taking time to review your recent stay at Hilton Chengdu Chenghua. We are very pleased to know that you enjoyed the facilities. Also we feel sorry that our team members' English proficiency and concierge service was a bit disappointing. We will definitely look into the problems and ensure we will improve. Again, thanks for sharing your valuable feedback with us. We sincerely look forward to your next visit.
10/10 Excellent
Voyageur vérifié
24 oct. 2019
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Hilton Chengdu Chenghua le 31 oct. 2019
Dear Guest, thanks for taking time to review your recent stay with us. We are pleased to know that you enjoyed your stay at Hilton Chengdu Chenghua and we look forward to welcoming you again when your next travel brings you back.
10/10 Excellent
Voyageur vérifié
18 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Hilton Chengdu Chenghua Management le 31 oct. 2019
Dear Guest, Thanks for reviewing your recent stay at Hilton Chengdu Chenghua. We are pleased to know that you have had a satisfied stay and we look forward to welcoming you back in near future.
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly built hotel, great services.
The concierge and front desk are very helpful. Definitely will recommend to my family and friends.
Voyageur vérifié
Séjour de 3 nuits en septembre 2019
Réponse de Hilton Chengdu Chenghua Management le 15 oct. 2019
Dear guest, thanks very much for your wonderful comments. It was really good to have you stay with us and so nice to know that you enjoyed our hotel and the services of all our team members, especially the Concierge and Front Desk team. We do appreciate your compliments and have certainly shared that with our team members. Thanks you again for staying with us and we look forward to welcoming you back in the not too distant future.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
23 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property and location. Superb room. Dinning room was excellent.
Voyageur vérifié
Séjour de 6 nuits en septembre 2019
Réponse de Hilton Chengdu Chenghua Management le 15 oct. 2019
Dear guest, thanks for choosing to stay at Hilton Chengdu Chenghua. We are very pleased that your enjoyed our property and its location, which is truly convenient to go to all the great places in Chengdu. We sincerely look forward to your next visit!
8/10 Bien
Voyageur vérifié
15 sept. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en septembre 2019
Réponse de Hilton Chengdu Chenghua Management le 15 oct. 2019
Dear Guest, Thanks for reviewing your recent stay with us at Hilton Chengdu Chenghua. It is good to know that you have had a satisfied stay and we look forward to welcoming you back in near future.
10/10 Excellent
Aki
14 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
英語が通じます。また、部屋の掃除もしっかりしていて快適に過ごせました。
Aki
Séjour de 5 nuits en septembre 2019
Réponse de Hilton Chengdu Chenghua Management le 15 oct. 2019
Dear Aki, thanks for your nice comments and we are so pleased to know that you enjoyed our room and the cleanliness. And it is really nice to know that our team members’ English proficiency satisfied your requirements. We do hope to welcome you back again soon.
10/10 Excellent
YUPING
13 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Voyageur vérifié
Séjour de 2 nuits en août 2019
Réponse de Hilton Chengdu Chenghua Management le 15 oct. 2019
Dear Guest, Thanks for reviewing your recent stay with us at Hilton Chengdu Chenghua. It is good to know that you have had a satisfied stay and we look forward to welcoming you back in near future.
6/10 Satisfaisant
Marks
Voyage en famille
24 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at this newly built hotel is overall pleasant. The staff are very attentive, and always very willing to help, specially the doormen crew who gave us heartfelt help thorough our stay. They seem really motived and well trained. One of them named James even made extra effort to help us with taxi.
The only thing that bothered us is the sound proof of the rooms and the hallway. We had noisy neighbor who came back to their rooms at 3 AM and 1 AM the other night. We had two sleepless nights in a row.
Marks
Séjour de 6 nuits en juillet 2019
Réponse de Hilton Chengdu Chenghua Management le 30 juil. 2019
Dear Marks, thanks for sharing your feedback with us regarding your recent stay at Hilton Chengdu Chenghua. We feel terribly sorry about bad experience about the noise at night and we unsderstand that would be very disappointing. However, we truly appreciate your kind words for the service quality of our team members. We do hope we will have the chance to welcome you back again soon and thanks again for letting us know your feedback.
10/10 Excellent
Jongdeok
15 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jongdeok
Séjour de 2 nuits en juillet 2019
Réponse de Hilton Chengdu Chenghua Management le 30 juil. 2019
Dear Jongdeok, thanks for reviewing your recent stay at Hilton Chengdu Chenghua. We hope we can welcome you back again soon.
10/10 Excellent
Addie
Voyage en famille
10 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff at check in, concierge service, restaurant was excellent; considerate and patient with us not speaking the language.Their helpfulness made the visit relaxing.
Addie
Séjour de 4 nuits en juillet 2019
Réponse de Hilton Chengdu Chenghua Management le 30 juil. 2019
Dear Addie, thanks for choosing to stay with us at Hilton Chengdu Chenghua and for the compliments you gave to our team members of Front Desk, Concierge and restaurant. We were pleased to know that you enjoyed your stay with us and look forward to welcoming you back again soon.
10/10 Excellent
Jia
9 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family one night trip
Great hotel in a nice condition, clean and comfortable. Service is also good.
Jia
Séjour de 1 nuit en juillet 2019
Réponse de Hilton Chengdu Chenghua Management le 30 juil. 2019
Dear Jia, thanks very much for sharing your feedback regarding your recent stay with us at Hilton Chengdu Chenghua. It's great to know that the cleanliness and comfort of the hotel as well as the service quality of the team members have lived up to your expectation. We look forward to welcoming you back in the not-too-distant future.
10/10 Excellent
Voyageur vérifié
25 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Hilton Chengdu Chenghua Management le 26 juin 2019
Dear Guest, thanks for taking time reviewing your recent stay with us. We sincerely look forward to your next visit!
10/10 Excellent
Voyageur vérifié
Voyage en famille
20 juin 2019
Les points forts : Propreté et personnel et service
La atención de personal y las habitaciones muy bien equipadas
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Hilton Chengdu Chenghua Management le 25 juin 2019
Der Guest, thank you for staying at Hilton Chengdu Chenghua and sharing your great comments about our team members and the room. It was really lovely to have you staying with us and we do hope we can welcome you back again soon.
10/10 Excellent
Voyageur vérifié
11 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
VERY FRIENDLY AND
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Hilton Chengdu Chenghua Management le 25 juin 2019
Dear Guest, thanks for taking time reviewing your recent stay with us. It's good to hear that you found our team members friendly. We sincerely look forward to your next visit.
10/10 Excellent
Voyageur vérifié
Voyage en couple
6 mai 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was one of the nicest hotels we stayed in. The staff was helpful and spoke English.
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Hilton Chengdu Chenghua Management le 25 juin 2019
Dear Guest, thanks very much for your compliments. We feel most encouraged and will keep it up. Look forward to welcoming you back in the not too distant future.
10/10 Excellent
Ray, 日本
Voyage en famille
6 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
酒店今年新开的,设备都挺好,主要是酒店大堂服务态度特别好,特别热情,下次来还是会住。
Ray
Séjour de 3 nuits en mai 2019
10/10 Excellent
Kent, AUSTIN TX
Voyage en couple
3 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel with very good breakfast and resturants. Off in a quiet neighborhood, but inexpensive taxi ride to many tourist sites. Not a well known hotel for taxi drivers. We had to provide directions numerous times.
Kent
Séjour de 3 nuits en avril 2019
Réponse de Hilton Chengdu Chenghua Management le 25 juin 2019
Dear Kent, thanks very much for the time you've taken to review your recent stay at Hilton Chengdu Chenghua. It's great to know that you enjoyed the food and beverage offerings in our restaurants, as well as the tranquility of the neighborhood. As the newest member of Hilton hotels in Chengdu, we have been working on increasing our awareness in the market. And we are more "well-known" than we used to be. Please rest assured that you won't have the same problem again when your next travel brings you back to Chengdu. We look forward to welcoming you back.
8/10 Bien
Marcela
Voyage en couple
5 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Os taxistas nao sabiam onde ficava o hotel, a localização é ruim. As dependências do hotel são excelentes.
Marcela
Séjour de 1 nuit en mars 2019
10/10 Excellent
Soowei
25 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Dexter and Enouch were very friendly and helpful! It was a wonderful and warm experience at chengdu!
Soowei
Séjour de 2 nuits en mars 2019
10/10 Excellent
runting
9 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre