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Avis sur Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, IL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1193 avis sur 2411." "
Note des voyageurs de 8 (Bien), d’après 619 avis sur 2411." "
Note des voyageurs de 6 (Satisfaisant), d’après 313 avis sur 2411." "
Note des voyageurs de 4 (Médiocre), d’après 171 avis sur 2411." "
Note des voyageurs de 2 (Horrible), d’après 115 avis sur 2411." "

8,2/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Fabien

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Anie Mae Talaga le 15 sept. 2023
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

4/10 Médiocre

Karel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Stephanie le 7 août 2023
Thank you for your response. Is there anything we could have done to make it better?

10/10 Excellent

Marjorie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyage en famille sur 3 jours, Hôtel central, Petit déjeuner sympa.
Réponse de Stephanie le 8 nov. 2022
We are so glad that you enjoyed your stay! We hope to see you back again soon.

10/10 Excellent

Laurie SOULAT

10/10 Excellent

Julie

4/10 Médiocre

stéphane

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Son emplacement.
Réponse de Stephanie le 8 nov. 2022
I am so sorry to hear the the stay did not meet your expectations. Please feel free to contact a Front Desk manager if you wish to discuss the specifics of the issues. Thank you!

10/10 Excellent

Julio

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was there for my friend birthday we really enjoy the place
Séjour de 1 nuit en février 2024

10/10 Excellent

Kali

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are new to visiting Chicago, so we didn’t understand the parking or streets very well, but we figured it out. The hotel was good. The pull out couch wasnt comfortable at all, but it worked for the one night we stayed. The view was nice of the city.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ricardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super bien
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 29 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

4/10 Médiocre

Julie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guest services were rude. Bathroom in our suite was not clean. Breakfast was chaos except for the amazing omelette cooks.
Séjour de 2 nuits en avril 2024
Réponse de Stephanie - Assistant Director of Front Office le 29 avr. 2024
Good day - I left a message on your voicemail. I apologize for the issues during your stay and would like to speak with you further about how we can make things right.

4/10 Médiocre

Raven

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Room wasn’t cleaned properly. Hair was all over the place. Tub and toilet were rusty. And the cherry on top was no towels replenished in our room 🙂 our suite was for four guests, but there was enough towels for one person. Had to find housekeeping on our own for more towels.
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
I'm sorry for the issues. I will let housekeeping management know about the issues with the room. Thank you for your feedback!

6/10 Satisfaisant

Melvina

Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 29 avr. 2024
Thank you for your review. Is there anything specific we could have done to make things better?

8/10 Bien

anupam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is getting older. Overall very pleasant.
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 28 avr. 2024
So glad you enjoyed the stay! We hope to see you back again soon! We are working with ownership to refresh some of the rooms. This feedback helps us!

10/10 Excellent

Juan

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
So glad you enjoyed the stay! We hope to see you back again soon!

4/10 Médiocre

Ilan

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
No hot water for shower Shower overflooded. Limited maintenance support
Séjour de 1 nuit en avril 2024
Réponse de Anie Mae Talaga le 28 avr. 2024
Thank you again for taking your time to speak with me. Please let me know if you have any questions or concerns. Have a great day!

4/10 Médiocre

Kenneth

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Séjour de 4 nuits en avril 2024
Réponse de Stephanie - Assistant Director of Front Office le 24 avr. 2024
I appreciate your time in speaking with me regarding the issues. If you have any further questions, please contact me at the main number for the hotel.

6/10 Satisfaisant

Arif

Les points faibles : Personnel et service
Nice
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 23 avr. 2024
Thank you for your reply! Anything at all you felt we could have done to make the score better?

10/10 Excellent

Johnny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and walkable.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sylvia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast.
Séjour de 6 nuits en mars 2024
Réponse de Stephanie le 22 avr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Brooke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.
Séjour de 2 nuits en avril 2024

8/10 Bien

Dan

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
In one room toilet didn’t work very well and the other took for ever to drain and they swept trash into corner in lobby and left all day
Séjour de 2 nuits en avril 2024
Réponse de Stephanie le 22 avr. 2024
I'm sorry for the issues. I will have the issues with the plumbing checked for each room. I will also let housekeeping management know about the issues with the trash. Thank you for your feedback!

10/10 Excellent

Alexander C

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay…awesome
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 21 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 Bien

Grace

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 22 avr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

6/10 Satisfaisant

Maria

Voyage en famille
Les points faibles : Propreté et équipements
Hotel was ok. Rooms weee run down and bathroom disgusting
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 21 avr. 2024
I am so sorry that you did not have a pleasant experience with us. I would like to discuss the issues with you further. I tried calling the number we had on file for you but it was not in service. Please contact the main line for the hotel and ask for a front office manager to discuss the issue further. Thank you!

2/10 Horrible

terri

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 21 avr. 2024
I am sorry you were disappointed with the stay. Is there anything specific we could have done better?

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a great stay at the embassy suites. The employees were are very friendly and helpful. Only complaint would be the walls are very thin between rooms. So if you have, let’s say a crying infant, a screaming toddler and a yelling Mom- you may hear it all in the middle of the night! But honestly, everything aside from that was absolutely amazing!
Séjour de 5 nuits en avril 2024
Réponse de Stephanie le 21 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon. Thank you for the feedback as well on the walls.

10/10 Excellent

celine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 21 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 Bien

Bridget

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 4 nuits en avril 2024
Réponse de Stephanie le 17 avr. 2024
We are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Satisfaisant

sharon

The area is not too good
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 21 avr. 2024
I am sorry you were disappointed with the area. We hope you enjoyed the hotel itself.

10/10 Excellent

Calena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 17 avr. 2024
We are so glad you enjoyed your stay with us. We hope to see you again soon!

2/10 Horrible

George, Miami

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible experiencia, overcrowded, elevators broken, terrible staff. Dirty hotel. Noice could not sleep from noice from other rooms. Unfriendly staff. Overall terrible experience. A truly nightmare hotel
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 21 avr. 2024
I am very sorry about your stay. We would like to make things right for you. Please contact a Front Office manager at the main line of the hotel to discuss this further. Thank you!

6/10 Satisfaisant

Wael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elevator could be more per hotel size! Swimming pool is tiny for such huge hotel
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 16 avr. 2024
Thank you for your response. I am sorry for the issue during your stay. I will be bringing this to leadership to see what can be done about the elevators and the pool in the future for a better experience.

6/10 Satisfaisant

Yessenia

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The location is perfect for getting around and located near a lot of places to eat and things to do. Mobile check in is very convenient and love that feature about this hotel. We had a good time here but there were a few things that could improve. The overall cleanliness of the room wasn’t great. Our room did not get cleaned the first 2 days we were there. We had to request for our room to be cleaned. Other than that we enjoyed our stay here.
Séjour de 4 nuits en avril 2024
Réponse de Stephanie le 16 avr. 2024
Thank you for your response. I am sorry for the issue during your stay. I will be bringing this to housekeeping leadership to make some improvements in this area.

10/10 Excellent

Kari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 16 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

6/10 Satisfaisant

john

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Loved the room.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 11 avr. 2024
Thank you! Anything else we could have done to make your stay better?

10/10 Excellent

Lloydell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Brandon

Voyage en famille
They were very busy but gave each person personal attention. The elevator were the worst part, some seemed to not work well. But the breakfast was always fresh and hot with plenty to eat. The happy hour line moved at a good pace and was enjoyable. The rooms were quite and beds very comfortable.
Séjour de 4 nuits en mars 2024
Réponse de Stephanie le 8 avr. 2024
Thank you for your feedback and we are glad you enjoyed your stay with us! I will share this feedback about the elevator with our maintenance team.

2/10 Horrible

angelica

Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 28 avr. 2024
I'm very sorry you were disappointed with the stay. Please feel free to reach out to a Front Office manager at the main line for the hotel to see how we can make things right for you.

4/10 Médiocre

Trenton

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
The staff was rude and the property was a bit worn down.
Séjour de 3 nuits en avril 2024
Réponse de Stephanie le 11 avr. 2024
I am very sorry for the issue. Please reach out to a Front Office Manager on the main line for the hotel. We would like to discuss this further with you.

8/10 Bien

Chad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good size room, complimentary drinks and breakfast included. Would stay here again without hesitation.
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us! We will look forward to seeing you again.

6/10 Satisfaisant

Ronald

Voyage en famille
Not nearly enough staff. I didn’t see one person clean the DIRTY elevators. Two FREE drinks if you want to wait 45 minutes in line for the ONE bartender working. Pillows are so bad that I had to buy one at Walmart. Walls are paper thin. I heard people, clearly talking and having sex. When I say clearly I mean I understood every word. I could hear their phones ring. So bad I was purposely very quiet after being able to hear them SO CLEARLY! $55 a night parking is a money grab. Security is nonexistent. Anyone, and I mean anyone can just walk right in the building and go right up to any floor or room they want. Weight room is completely unsupervised. Had three or four kids in there at one time unsupervised running on the treadmill. As a matter of fact, three of them were on one treadmill at the same time. No staff comes in and checks what’s going on. The pool is even worse. Must’ve been 30 kids in a tiny pool with not enough adults to count for that many being in there. So, in other words, they were unsupervised. You can’t use a dolly to bring up your luggage. They told me they don’t loan them out. Only a bellhop can bring up your luggage using the dolly. They used to have valet parking they no longer do. They haven’t done any room remodeling for about 15/20 yrs. Also, I was threatened through the paper, thin walls from the adjacent room after notifying staff, they were loud at midnight.
Réponse de Stephanie le 11 avr. 2024
I am very sorry for the issue. Please reach out to a Front Office Manager on the main line for the hotel. We would like to discuss this further with you.

10/10 Excellent

Clint

Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 24 avr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again!

6/10 Satisfaisant

Melissa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 8 avr. 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

8/10 Bien

Krista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Stephanie le 8 avr. 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

6/10 Satisfaisant

Amanda

Les points faibles : Propreté et équipements
It was just okay, nothing I would book again.
Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 8 avr. 2024
We are so sorry you did not enjoy your stay. Please let us know what we could have done to make it better. Thank you!

10/10 Excellent

Jaime

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
overall very good place to stay
Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

David

Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 22 avr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 Excellent

Gill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything about it
Séjour de 2 nuits en mars 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Stephanie le 8 avr. 2024
We are so glad you enjoyed your stay with us and hope to see you again!