Chambre Supérieure, 1 très grand lit (Smoke Free)

Avis sur Hotel Saint Clair- Magnificent Mile

4 out of 5
Hotel Saint Clair- Magnificent Mile
162 East Ontario Street, Chicago, IL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 518 avis sur 1327." "
Note des voyageurs de 8 (Bien), d’après 365 avis sur 1327." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1327." "
Note des voyageurs de 4 (Médiocre), d’après 135 avis sur 1327." "
Note des voyageurs de 2 (Horrible), d’après 123 avis sur 1327." "

8,2/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Alexia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en octobre 2023
Réponse de Customer Care Team le 6 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel downtow Chicago
Great location, the staff is friendly and the room was great. Don’t have the same negative experience as others mentioned in their evaluations.
Séjour de 1 nuit en février 2023
Réponse de Customer Care Team le 15 févr. 2023
Dear Guest, we are happy to have hosted and served you exceptionally well at Hotel Saint Clair. Thank you for your kind words about our location and staff services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on your next visit to Chicago, with all our facilities running at their best.Warm regards,Guest Experience Team

8/10 Bien

Armenda

Voyage en famille
Les points forts : Propreté et personnel et service
Staff was pleasant and attentive, rooms were a bit smaller than expected but I guess it was worth the price we paid.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 2 mai 2024
Dear Armenda, we're glad to hear that our staff provided you with pleasant and attentive service during your stay. We apologize if the room size was not as spacious as you had anticipated, but we're pleased that you found value in your stay with us. Your feedback is appreciated, and we hope to have the opportunity to welcome you back to Hotel Saint Clair.Warm regards,Guest Experience Team

10/10 Excellent

Santosh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the stay!
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 29 avr. 2024
Dear Santosh, we are thankful for giving our hotel a splendid rating for our facilities and services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

6/10 Satisfaisant

Nicole

Les points faibles : Personnel et service et équipements
overpriced. not enough elevators. rude staff.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 29 avr. 2024
Dear Nicole, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hotel Saint Clair service in the future!Warm regards,Guest Experience Team

4/10 Médiocre

Josh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Available parking lol you park then you wake up and pay$58 Dollars a night for two nights that's$116 for about 13 hrs of parking,.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 29 avr. 2024
Dear Josh, thank you for bringing your concerns to our attention. We apologize for any confusion regarding parking charges, and we'll review our communication to ensure clarity in this aspect for our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Warm regards,Guest Experience Team

10/10 Excellent

Alan

Les points forts : Personnel et service
Good!
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 25 avr. 2024
Hey Alan, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hotel Saint Clair!Warm regards,Guest Experience Team

4/10 Médiocre

Hannah

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Zuleimys, Valparaiso

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La verdad m encanto
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Zuleimys, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

10/10 Excellent

Lilly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lots of space
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Lilly, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team

6/10 Satisfaisant

Michael, Issaquah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 19 avr. 2024
Dear Michael, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Warm regards,Guest Experience Team

4/10 Médiocre

maria, miami

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Terrible environment; different in picture; so I don’t recommend this hotel ; is not 4 start, is 2
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 16 avr. 2024
Dear Maria, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hotel Saint Clair service in the future!Warm regards,Guest Experience Team

8/10 Bien

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was located within walking distance to shopping, dining and anything else you might like. Unfortunately the size of the room was a little small, but we made it work.
Séjour de 4 nuits en avril 2024
Réponse de Customer Care Team le 16 avr. 2024
Dear Juan, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our conveniently located property makes us very pleased. Besides the size of the room disappointing you, we hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team

10/10 Excellent

Siva Kumar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On Magnificient Mile, fantastic location. Clean rooms, though small Staff , very responsive and professional. HAd a plumbing problem in a room was fixed within half hour. First room I booked (standard room) was very small, no microwave, fridge. Requested and got a room upgrade to larger, corner room with MW and fridge for free for last 2 days of my 3 day stay.
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 15 avr. 2024
Dear Siva, thank you for choosing to stay with us and for sharing your positive experience. We're thrilled to hear that you enjoyed our fantastic location and found our rooms clean, albeit small. We're also delighted to know that our staff was responsive and professional in addressing any concerns you had during your stay. Your feedback regarding the room size and amenities has been noted, and we're glad we could accommodate your request for an upgrade. We appreciate your understanding and hope to welcome you back for another wonderful stay soon.Warm regards,Guest Experience Team

10/10 Excellent

David

Les points forts : Propreté
Hood
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Team le 11 avr. 2024
Dear David, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team

4/10 Médiocre

Veronica

Voyage d’affaires
Les points forts : Propreté
My biggest complaint here is you can hear everything happening in the hall and outside on the street. The location is convenient for walking everywhere but it is close to a hospital and sirens go often and throughout the night. Doors are heavy on the rooms and they slam shut every time. The room is also very small not a lot of room to move around but has all your essentials just nothing over the top. Would not recommend to stay in as a woman traveling alone. Did not feel safe due to other characters in the hotel.
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Veronica, we apologize for any inconvenience or discomfort you experienced during your stay with us. Your safety and comfort are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take all feedback seriously, and we will take proactive measures to address the noise concerns you have highlighted. Please accept our sincerest apologies for any discomfort you may have felt during your stay. We will use your feedback to upgrade our facilities, improve our services, and ensure a more enjoyable vacation. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Guest Experience Team

10/10 Excellent

Adriana

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The place’s location is really good for the money and the rooms as well.
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 17 avr. 2024
Dear Adriana, it's our absolute pleasure to know you loved your stay with us at Hotel Saint Clair. We strive to provide excellent value to our guests through our favorable location and top-notch accommodations. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

10/10 Excellent

Chantz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 8 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Andrea

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great hotel but a lot homeless all round the area.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 8 avr. 2024
Dear Andrea, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. However, we are sorry that the presence of homeless people in the vicinity marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Hotel Saint Clair.Warm regards,Guest Experience Team

8/10 Bien

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was great.
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 4 avr. 2024
Dear Stanley, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Hotel Saint Clair, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Warm regards,Guest Experience Team

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Debora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay there. I continue to return because of the helpfulness and friendliness of the staff combined with the walkable options of activities and transportation. It can be a bit loud because you are in the heart of Magnificent Mile's shopping/dining/activity area, but if you live in a big city those noises don't bother you.
Séjour de 4 nuits en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Dear Debora, thank you for rating our services and reviewing your stay at Hotel Saint Clair. Our staff contributes their best efforts to ensure that our guests receive a premium hotel experience enriched by clean and pleasant conditions at modest rates. We're delighted to have done that for you suitably on both visits. The quality of our customer service and the convenience of our location are matters of pride for us, and your appreciation makes us overjoyed. We are sorry for the slight noisiness, but we hope this did not affect your vacation. We generously offer our hospitality and care to all our dear guests, so you can be assured that we will serve you relentlessly for your comfort. Let us know when you're revisiting Chicago so we can arrange excellent accommodation for you again!Warm regards,Guest Experience Team

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a really nice stay, and everything is walkable which is perfect if you don’t want to waste money ubering everywhere just to waste more on food
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Francisco, we're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the area on foot. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

8/10 Bien

Caitlyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, good price, very friendly staff. However, the room I was given was quite small, definitely glad I was traveling alone because it would be cramped with 2 people. The walls are also pretty thin, so you can hear people in the hallway talking/exiting their rooms. The elevator was also constantly busy, so plan on leaving early if you have to get somewhere.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 27 mars 2024
Dear Caitlyn, thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our hotel's convenient location, competitive pricing, and friendly staff. However, we sincerely apologize for any inconvenience caused by the size of the room and noise levels during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations in these areas. Rest assured, your comments will be shared with our team for further review and improvement. We understand the importance of a peaceful and comfortable stay, and we will work diligently to address the issues you raised, including those of the elevators. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,Guest Experience Team

10/10 Excellent

Hector Rodrigo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good!
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 21 mars 2024
Dear Hector, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team

4/10 Médiocre

CAROLINA

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No one cleaned our room, the hallways are really small and the people working there make too much noise in the morning (really early).
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Carolina, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the conditions of the rooms and hallways were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Warm regards,Guest Experience Team

6/10 Satisfaisant

Jeremy

Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 13 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Patricia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
D
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Dear Patricia, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place will definitely go back again. It was close to everything. The room was beautiful and spacious and I had such an amazing time. Will definitely go back again.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Stephanie, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our convenient location, spacious rooms, beautiful decor, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team

10/10 Excellent

Keith, Chicago

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 29 févr. 2024
Dear Keith, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team

10/10 Excellent

Tracey

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything & everyone was nice
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Tracey, we are thankful for giving our hotel a splendid rating for our lovely services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

2/10 Horrible

Reyna

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was mold in the shower and the hallway smelled of cigarettes & weed
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Reyna, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the mold in the shower and the unpleasant odors that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Guest Experience Team

10/10 Excellent

Lemir Idris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very accomodating and rooms were great for their price. I recommend it and will definitely come back for my next trip.
Séjour de 4 nuits en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Hi Lemir, thank you so much for your precious review! We are frankly beyond words when guests gift us a 5-star rating for our friendly, helpful services and fantastic accommodation facilities. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. Your recommendation and promise to revisit us mean a lot to us. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team

10/10 Excellent

Nadji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Nadji, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We missed our train back to Michigan and booked a room here last minute. Our room was small and cozy. It was very clean and updated. We also had leftovers so we asked for a room with a fridge and microwave.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 22 févr. 2024
Dear Sonia, we are pleased to hear that we could accommodate you during your last-minute stay, and we appreciate your positive feedback regarding the cleanliness and comfort of your room. Your satisfaction is our priority, and we are glad we could provide you with a cozy, clean space and adequate amenities during your unexpected stopover. Should your travels bring you back to our area, we would be delighted to welcome you again and provide you with another pleasant stay.Warm regards,Guest Experience Team

10/10 Excellent

Andrea Lorena Juarez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy agradable
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 22 févr. 2024
Hey Andrea, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Hotel Saint Clair!Warm regards,Guest Experience Team

10/10 Excellent

Marcia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Dear Marcia, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team

8/10 Bien

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent choice for a hotel. Best prices we found and within walking distance of many places. All floors require a key card to enter, making us feel very safe during our stay.
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 19 févr. 2024
Dear Justin, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our convenient location, excellent pricing, and well-planned security measures. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Hotel Saint Clair on your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 13 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Béatrice Bui

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and accommodating. The room was clean and large. We appreciated that we could adjust the temperature of the room easily! One thing that we did notice was that the rooms weren’t very well isolated. We could hear the other rooms pretty clearly.
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear Béatrice, thank you for sharing your experience with us. We are pleased to hear that you were pleased with our friendly and helpful staff services, felt satisfied with your clean and spacious room, as well as appreciated the ease of adjusting the room temperature. However, we apologize for any noise disturbances you experienced during your stay. Your feedback is important to us, and we will work diligently to address the sound insulation in our rooms to ensure a more peaceful environment for our guests. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at Hotel Saint Clair many more times.Warm regards,Guest Experience Team

10/10 Excellent

Krystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean and quiet.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 6 févr. 2024
Dear Krystal, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Hotel Saint Clair guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

6/10 Satisfaisant

Martin

Les points forts : Propreté et personnel et service
Did not appreciated the garbage truck banging the dumpster loudly at 4 am along with its backup signal. The hotel was close to gr.eat food
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 1 févr. 2024
Dear Martin, thank you for choosing to stay with us, and we appreciate your feedback. We sincerely apologize for any inconvenience caused by the noise from the garbage truck in the early morning. We understand how disruptive such disturbances can be to our guests' rest, and we will look into ways to minimize such disturbances in the future. On a positive note, we're pleased to hear that you found the hotel's proximity to great food convenient. If there's anything else you'd like to share or if there are specific measures you'd suggest for noise control, please let us know. We value your input and hope to have the opportunity to provide you with a more peaceful stay in the future.Warm regards,Guest Experience Team

10/10 Excellent

Shantel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great stay !
Séjour de 3 nuits en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Shantel, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Hotel Saint Clair guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

10/10 Excellent

Maggie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 25 janv. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Delaynie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service is AMAZING, Huge shout out to Will! The rooms are clean, beds & pillows are comfy. The rooms are on the smaller side but that wasnt really an issue for us and if youre not used to the sounds of the city at night you might find it a bit loud but i didnt have a hard time sleeping at all. As well as being one of the only hotels that allow cats! Definitely will stay here again and recommend to anyone i know going to Chicago
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 16 janv. 2024
Dear Delaynie, thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our customer service, especially with Will. It's heartening that you found our rooms clean, beds and pillows comfy, and appreciated our pet-friendly policy. While we are sorry that the room size was not up to your expectations and understand the impact of city sounds, we're delighted these issues did not affect your sleep or stay. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Moreover, it gives us great pleasure that you will happily revisit our place and recommend our service without second thoughts. We gladly hope for the chance to host you again and provide you with a superior guest experience at Hotel Saint Clair!Warm regards,Guest Experience Team

8/10 Bien

Yiping

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 16 janv. 2024
Dear Yiping, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Hotel Saint Clair, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Warm regards,Guest Experience Team

4/10 Médiocre

Gurleen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude staff rooms stink no room service unless u request and nothing communicated while checking in
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 8 janv. 2024
Dear Gurleen, thank you for rating our services and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with our services working in your favor. Warm regards,Guest Experience Team

2/10 Horrible

Zhaojin

Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service
The front desk gave us a room that someone else already checked in…
Séjour de 3 nuits en décembre 2023
Réponse de Customer Care Team le 2 janv. 2024
Dear Zhaojin, we sincerely apologize for the mix-up at the front desk that led to assigning you a room that was already checked in. This is certainly not the level of service we aim to provide, and we understand the inconvenience it must have caused. We are investigating the issue to ensure it doesn't happen again in the future. On that note, we apologize once more for letting you down and request you to give us another chance to rectify our errors and earn your trust!Warm regards,Guest Experience Team

10/10 Excellent

Brittney

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff there was great and it was very convenient. By the hospital, is a plus
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 28 déc. 2023
Dear Brittney, it's our absolute pleasure to know you loved your stay with us at Hotel Saint Clair. We strive to provide excellent value to our guests through our favorable location and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team

10/10 Excellent

Andy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staff
Séjour de 3 nuits en décembre 2023
Réponse de Customer Care Team le 26 déc. 2023
Hi Andy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team