Vue sur la ville

Avis sur Hyatt Regency McCormick Place

4 out of 5
Hyatt Regency McCormick Place
2233 S Martin Luther King Dr, Chicago, IL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 631 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 202 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Josee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Krista le 27 mars 2024
Hello Josee, Thank you for taking the time to provide us with a rating of your stay with us here at the Hyatt Regency McCormick Place. We hope that you enjoyed your time with us, and we hope to have the opportunity to serve you again in the future!Warm Regards, Krista

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique for a marathon expérience. Great shuttle service to departure and back.
Séjour de 2 nuits en octobre 2023
Réponse de shelly le 11 oct. 2023
Hello, Sylvain! Thank you for the excellent feedback and rating. We are so happy that you fell our hotel has a great location and offers good shuttle service. Thank you for staying with us. We look forward to welcoming you as our guest again very soon.Warm Regards,Shelly

6/10 Satisfaisant

Rira

Séjour de 3 nuits en mai 2024
Réponse de Jamison le 15 mai 2024
Hello Rira, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency McCormick Place!Best regards, Jamison

10/10 Excellent

Anshul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dacia le 14 mai 2024
Hello Anshul,Thank you so much for your 5-star review. It is so rewarding to learn you had a great stay. Please visit us again soon at Hyatt Regency McCormick Place.Kind regards,

6/10 Satisfaisant

Heather

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Confusing how how to get to check in. Front desk gal unhelpful & barely awake to help in morning to find breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Lindsey le 10 mai 2024
Hello Heather,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

10/10 Excellent

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is nice. Room is a bit dated. The plugs are loose. Free WiFi is a plus. The hot water in the shower could be hotter. I think it’s a bit pricey but I was staying for a convention and I know I was paying for convenience of staying on site.
Séjour de 1 nuit en mai 2024
Réponse de Dacia le 7 mai 2024
Hi Brandon,We appreciate your 5-star review. Thank you for taking time to leave your valuable stay feedback and recommendations. Your feedback will be used in efforts to make improvements. We would love to welcome you to Hyatt Regency McCormick Place again.Kind regards,

10/10 Excellent

Nicole, Wakarusa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tieysha le 5 mai 2024
Hello Nicole,Thank you for your 5 out of 5 rating. We hope you had a pleasant experience here with us at Hyatt Regency McCormick Place and we look forward to welcoming you back in the future.Best Wishes,

10/10 Excellent

Marat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy access to the convention center. Clean rooms.
Séjour de 3 nuits en avril 2024
Réponse de shelly le 3 mai 2024
Hello, Marat! Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you and you found the rooms to be clean. We hope to welcome you back again soon. Best Regards, Shelly

10/10 Excellent

Bethsabee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Dacia le 9 mai 2024
Hi Bethsabee, Thank you so much for your 5-star review. It is so nice to learn you enjoyed your stay. We look forward to seeing you again soon at Hyatt Regency McCormick Place.Kind regards,

10/10 Excellent

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, very convenient location to McCormick Place convention centre and even the train
Séjour de 3 nuits en avril 2024
Réponse de Gale le 15 avr. 2024
Good evening, Thomas,Thank you for your glowing review! We look forward to seeing you in the near future. Please contact us if you need assistance with your next reservation. Warm Regards,

6/10 Satisfaisant

Sean Martin, Brooklyn

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Close to our event but small mediocre rooms
Séjour de 2 nuits en avril 2024
Réponse de Dacia le 15 avr. 2024
Hello Sean,Thank you so much for your stay feedback. We appreciate you choosing us for your stay. Your feedback will be used to improve our guest experiences. We hope to welcome you back to Hyatt Regency McCormick Place again.Kind regards,

10/10 Excellent

Gladys, Weston

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service.
Séjour de 2 nuits en avril 2024
Réponse de Dacia le 15 avr. 2024
Hi Gladys,Thank you so much for your stay feedback. We greatly appreciate you leaving your review. We hope to see you again soon.Warm regards,

8/10 Bien

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Dacia le 15 avr. 2024
Hi Ryan,Thank you so much for your review. It is very much appreciated. We are glad to learn that you enjoyed your stay. We hope to welcome to Hyatt Regency McCormick Place again.Kind regards,

10/10 Excellent

Juanita, Gibsonton

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Close to Wintrust Arena.
Séjour de 1 nuit en avril 2024
Réponse de Lindsey le 14 avr. 2024
Hello Juanita,Thank you for your feedback. We are happy to hear you enjoyed your stay and the location was perfect for you!! We hope to welcome you back!!Best Wishes,

10/10 Excellent

Carl, Park Ridge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing at checking in, and the room was great.
Séjour de 1 nuit en avril 2024
Réponse de Travis le 10 avr. 2024
Hello Carl! Thank you for taking the time to provide a review of our hotel. It's great to know you enjoyed your room and had a great check-in. We look forward to welcoming you back soon. Warm Regards, Travis

8/10 Bien

Terral

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is not gaurenteed, but I was not told that when I checked in
Séjour de 3 nuits en mars 2024
Réponse de Krista le 2 avr. 2024
Hello Terral, Thank you for providing us with a rating and feedback of your stay with us here at Hyatt Regency McCormick Place. Your feedback regarding parking is valuable and has been shared with our management team to address any potential improvements. We hope we are able to welcome you back as our guest soon. Warm Regards, Krista

8/10 Bien

Judy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Only one option was available for light food fare.
Séjour de 4 nuits en mars 2024
Réponse de Lindsey le 29 mars 2024
Dear Judy,Thank you for taking the time to review our property! We are happy to see you enjoyed your stay! We appreciate your feedback on the dining. It has been passed to our management team!! We would love to have you again!Warm Wishes

8/10 Bien

Kristen

Séjour de 1 nuit en mars 2024
Réponse de Melinda le 18 avr. 2024
Dear Kristen,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was excellent. The front desk clerk offered us a room with an amazing view of the city.
Séjour de 2 nuits en mars 2024
Réponse de Rebecca le 29 mars 2024
Hello Christina,Thank you for your 5-star feedback and recent stay at Hyatt Regency McCormick Place. We were so happy to welcome you. Happy to hear about he excellent service you received from our amazing team. We hope to welcome you back again.Warm regards,Rebecca

8/10 Bien

Zuko

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was switched to a room on a high floor with an amazing view of the chicago skyline. Due to low occupancy, restaurants were closed. Small bathtub go for the shower, and hard bed.
Séjour de 1 nuit en mars 2024
Réponse de Betsy le 26 mars 2024
Dear Zuko,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and your amazing view of the Chicago skyline. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Bien

Mitcheal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice for the price!
Séjour de 1 nuit en mars 2024
Réponse de Betsy le 25 mars 2024
Dear Mitcheal,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Duran

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Betsy le 26 mars 2024
Dear Duran,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Samalla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel staff was pleasant, the room had a wonderful view, and there was opportunity to purchase food on site. The location was convenient to downtown and Hyde Park museum.
Séjour de 2 nuits en mars 2024
Réponse de Candace le 24 mars 2024
Dear Samalla,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay with our convenient location and pleasant staff. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace

8/10 Bien

christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to convention center. Kinda far away from everything else
Séjour de 1 nuit en mars 2024
Réponse de Jamie le 18 mars 2024
Dear Christian,Thank you for taking the time to review our Hyatt Regency McCormick Place! We're glad to see that you enjoyed your stay with us, and found our property conveniently located near the convention center. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Lance

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! No issues
Séjour de 3 nuits en février 2024
Réponse de Laura le 26 févr. 2024
Dear Lance,Thank you so much for the 5-star rating. We are delighted to hear that you had a great experience while staying with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

CATHY

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Go to location whenever attending an event at McCormick Place. Never disappoints!
Séjour de 1 nuit en février 2024
Réponse de Laura le 19 févr. 2024
Dear Cathy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We appreciate your continued patronage and hope to welcome you back soon. Best regards,

2/10 Horrible

Ryan, ROCHELLE

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
This was one of, if not the single worst hotel experience we have ever had. The staff was incredibly rude, and unhelpful. Property was in complete disarray organizationally. Everything was in complete chaos. Just an awful experience all the way around.
Séjour de 1 nuit en février 2024
Réponse de Aiman le 19 févr. 2024
Hi Ryan, I'm Aiman - the manager who checked you in. I apologize for the negative experience. This is definitely not what we anticipate! I do recall you implying something iffy with the parking situation upon your arrival. Today, I experienced difficulty myself navigating around barricades and road blocks on my way in. I went ahead and took care of the parking for you. I know it's not much, but I do hope it can remedy some of the frustrations you've encountered. It was an honor to host you this time, and I do hope if you decide to come back, we can make it right for you.Have a great evening,Aiman

10/10 Excellent

Lola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Michaela le 20 févr. 2024
Hello Lola. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy to know you enjoyed your time with us and hope to have you as a return guest in the future. We are always here to help. Have a great day!

10/10 Excellent

Paulette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Michaela le 20 févr. 2024
Hi Paulette. I want to personally thank you for being our Guest at Hyatt Regency McCormick Place. I am pleased you enjoyed your time with us and hope to welcome you back in the future. I truly appreciate your time and review. Have a great day!

6/10 Satisfaisant

melanie, manitowoc

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We paid for parking and we’re told that we were able to come and go during our stay and when we checked out they charged us double for parking because they said we had already left. Very frustrating.
Séjour de 1 nuit en février 2024
Réponse de AR le 17 févr. 2024
Hi Melanie,I'm sorry about this issue. Can you provide me with more details? Did you have more than one vehicle? Did you pay directly at the gate? Thank you!

10/10 Excellent

Tboy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Laura le 18 févr. 2024
Dear Tboy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the location, self parking is easy access to your car and you can park here almost all day after checking out.
Séjour de 1 nuit en février 2024
Réponse de Melinda le 16 févr. 2024
Dear Amanda,Thank you for taking the time to review our property. We are so glad to hear you love our location and the parking provided. We hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was great access to the McCormick Place convention center.
Séjour de 2 nuits en janvier 2024
Réponse de Jamison le 1 févr. 2024
Hello William,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay, and we are thrilled that our hotels convenience impacted your stay positively. We look forward to welcoming you back to Hyatt Regency McCormick Place!Best regards,Jamison

10/10 Excellent

Andrea

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyatt is wonderful
It was a beautiful, clean room
Séjour de 1 nuit en janvier 2024
Réponse de Laura le 30 janv. 2024
Dear Andrea,Thank you for taking the time to provide your feedback. We love hearing that you had a wonderful stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing as always
Réponse de Melinda le 24 janv. 2024
Dear Nicole,Thank you for taking the time to review our property. We are so glad to hear you found our hotel amazing. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Robert, Elm Grove

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 2 nuits en janvier 2024
Réponse de Candace le 14 janv. 2024
Dear Robert,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace

10/10 Excellent

Patrick

Séjour de 2 nuits en janvier 2024
Réponse de Melinda le 17 janv. 2024
Dear Patrick,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jae Wook, Grand Rapids

Séjour de 3 nuits en janvier 2024
Réponse de Janet le 3 févr. 2024
Greetings Jae Wook,Thank you for the 5/5 rating you gave our Hyatt Regency McCormick Place! We are very pleased to know every aspect of your stay was great! It was a pleasure and a privilege to host you. We hope to welcome you back soon and provide another exceptional experience.Warm regards,

10/10 Excellent

Michael

Les points forts : Équipements
Clean and serene
Séjour de 2 nuits en janvier 2024
Réponse de Betsy le 12 janv. 2024
Dear Michael,Thank you for your 5/5 feedback and rating. We are so happy that you felt our hotel was clean and serene. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Kim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Anisa le 12 janv. 2024
Hello Kim,Thank you for leaving a rating. We hope you enjoyed your stay and hope to welcome you again soon.Best,

10/10 Excellent

Ernest

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Melinda le 11 janv. 2024
Dear Ernest,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

6/10 Satisfaisant

Jasmine

Voyage en couple
Les points forts : Propreté et personnel et service
Everything was good except the part where I had no tub nor an operating TV. I called guest services and had an engineer come in my room only to advise a previous guest had to rest the tv and it was nothing he can do pretty much. Please be advised he was very friendly, all of whom I encountered gave me great professionalism! Just hate I had to use my phone the whole night and couldn’t watch the TV whatsoever.
Séjour de 1 nuit en décembre 2023
Réponse de Tonya le 6 janv. 2024
Dear Jasmine,Thank you for leaving us a review. We are happy to hear that you enjoyed your stay. Our apologies however for the issues with the tub and TV. This is not up to our standards, and we value the feedback to improve. It is great our staff were very friendly and professional. We hope to have the opportunity to welcome you back for a much better stay in the future. Kind regards,Tonya

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Tonya le 6 janv. 2024
Dear Sarah,Thank you for staying with us here at the Hyatt Regency McCormick Place. We appreciate you taking the time to leave us a review. It is fantastic you enjoyed your stay. We hope to have the opportunity to host you again soon. Warm regards,Tonya

10/10 Excellent

Michael

Les points forts : Équipements
Séjour de 2 nuits en décembre 2023
Réponse de Tonya le 6 janv. 2024
Hello Michael,Thank you for staying with us. We appreciate your feedback. It is wonderful to hear that you enjoyed your stay. Please allow us to welcome you back to Chicago on your next visit. Warm regards,Tonya

4/10 Médiocre

Debbie

Séjour de 1 nuit en décembre 2023
Réponse de Jamie le 23 janv. 2024
Dear Debbie,Thank you or taking the time to leave a rating for our Hyatt Regency McCormick Place. We're sorry to see that your stay experience did not meet expectations. We hope to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie

8/10 Bien

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Misleading room views
We had a nice experience. The reservation is misleading, as we paid extra for "City Views" and we did not get city views. I even asked when we were checking in if we had city views and we were told yes. We didn't let that affect our stay, but we really wish we would've had the full Chicago-view experience. Too bad. Otherwise, the hotel was nice and clean.
Séjour de 1 nuit en décembre 2023
Réponse de Jamison le 1 févr. 2024
Hello Jenny, Thank you for taking the time to review your recent stay at our hotel. We are thrilled to hear you had an overall nice experience during your stay. We are however sorry to hear of your disappointment with the guestroom, views and lack thereof. Your feedback is important to us; by sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency McCormick Place for a stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Tonya le 6 janv. 2024
Dear Matthew,Thank you for the positive rating. We are pleased to hear you had a great stay with us. It is wonderful our service and amenities met with satisfaction. Thank you for choosing the Hyatt Regency McCormick Place. We hope to welcome you back in the near future. Warm regards,Tonya

10/10 Excellent

Shakayla

Séjour de 1 nuit en décembre 2023
Réponse de Tonya le 6 janv. 2024
Hello Shakayla,Thank you for taking the time to leave us a rating. We are happy to hear that you enjoyed your stay with us. It is wonderful we met or exceeded your expectations. It was a pleasure to host you and we hope to have the chance to welcome you back in the near future. Kind regards,Tonya

10/10 Excellent

Brittney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location. Hotel and room was very clean. Staff was friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Tonya le 6 janv. 2024
Hello Brittney,Thank you for leaving us a review. We are glad you liked our excellent location. It is wonderful to hear your room was very clean and our staff were friendly. It is always our goal to provide the best service. We are happy you enjoyed your stay. Please allow us to welcome you back on your next visit to Chicago. Warm regards,Tonya

10/10 Excellent

Sharon, Fort Wayne

Séjour de 1 nuit en décembre 2023
Réponse de Janet le 26 janv. 2024
Dear Sharon,Thank you for the great rating you gave our Hyatt Regency McCormick Place! We were delighted to have you as our guest. It is clear by your rating we met all your expectations. We hope to welcome you back soon for another outstanding experience.Warm regards,