2/10 – Ungenügend
Vidisha P.
29. Nov. 2025
Verbesserungswürdig: Sauberkeit
Worst experience we have ever had with any rental across multiple platforms. Please ban these people from VRBO and any similar website.1) We arrived and followed the check in instructions exactly. However, the keys they provided did not work. We asked for assistance through the app and attempted to call multiple times. The owner was very slow to respond and not able to offer helpful solutions. Their only guess was that the door might have been jammed. Ultimately we were forced to book a hotel for that night. We were only able to reach someone by phone the following day. They directed us to a different set of keys which did work. They apologized that we were never told about the alternative keys. They also indicated they would refund us for the first night. No refund has been issued as of this review. 2) Bed was advertised as a queen bed but was only a full size bed. It was uncomfortable to the point I had to sleep on the couch and am still experiencing back pain.3) The tv did not work the entire stay.4) The most egregious issue was regarding their per policy. The listing said three times that pets are allowed. Specifically it said the rental allows one dog below 50 pounds. We took screenshots of the listing, as it existing when we booked and during our stay. The last night, the owners contacted us claiming they have a strict no pet policy. We sent screenshots proving this was a lie, and never heard back. More could be detailed here but there is a character limit.
Vidisha P.
Aufenthalt von 3 Nächten im November 2025