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Avis sur Wingate by Wyndham Christiansburg

2 out of 5
Wingate by Wyndham Christiansburg
70 HAMPTON BLVD, Christiansburg, VA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 290 avis sur 772." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 772." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 772." "
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 772." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 772." "

7,8/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Denis, Saint Charles Borromée

Voyage en famille
Les points forts : Équipements
Très bien situé et très propre
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

andre

Séjour de 1 nuit en avril 2023
Réponse de Lori le 9 mai 2023
Thank you for staying with us. We appreciate your feedback. Hope to see you again soon!

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Lori le 24 avr. 2023
Thank you so much for your feedback. We hope to see you again soon!

10/10 Excellent

Stephane

Séjour de 1 nuit en novembre 2022
Réponse de Lori le 16 nov. 2022
Thank you for your feedback. We hope to see you again soon.

8/10 Bien

Yves

Séjour de 1 nuit en octobre 2022
Réponse de Lori le 28 oct. 2022
Thank you so much. We appreciate your feedback and hope to see you again soon.

8/10 Bien

rene

Séjour de 1 nuit en novembre 2021
Réponse de Donna Bryant le 20 nov. 2021
Thanks for staying with us!

6/10 Satisfaisant

Wendy

Les points forts : Propreté et personnel et service
Some age on facility
Séjour de 2 nuits en mai 2024
Réponse de Donna le 21 mai 2024
Thanks for staying with us!

4/10 Médiocre

June

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shower curtain was moldy-it was replaced quickly. Deadbolt on door in need on repair-staff did attempt to fix. Elevator carpeting horribly dirty and needs replacing. Staff was very helpful but it is time to fix up this property.
Séjour de 2 nuits en mai 2024
Réponse de Donna le 21 mai 2024
We appreciate your feedback and will use it to continue to provide the best possible stay for our guests. Thanks for staying with us!

10/10 Excellent

Luisa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice just too noisy from trailer passing by
Séjour de 3 nuits en mai 2024
Réponse de Donna le 17 mai 2024
Thanks for staying with us!

6/10 Satisfaisant

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Donna le 17 mai 2024
Thanks for staying with us!

4/10 Médiocre

Nezanet

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I want to cancel my stay because of unsafe area, they Said I can’t, so I left 4 hours after I check in , didn’t feel spending the night.
Séjour de 1 nuit en mai 2024
Réponse de Donna le 14 mai 2024
Our apologies that you felt unsafe. We are a very safe area and have never had any problems. I'm not sure why you felt unsafe, but I can assure you that our area is a safe place. Safe Travels!

8/10 Bien

Sydney

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Shades were broken, fridge did not work, toilet seat was broken. It was clean but these are simple fixes that would improve the property.
Séjour de 2 nuits en mai 2024
Réponse de Donna le 13 mai 2024
Our apologies for any inconveniences you encountered during your stay. Always feel free to let the front desk know if there's an issue with your room as we're always happy to take care of it. Thanks for staying with us!

4/10 Médiocre

Lisa

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Donna le 13 mai 2024
Our apologies that we didn't meet your expectations. Always feel free to let the front desk know if there's an issue as we're always happy to help if we are told and given the opportunity to make your stay more enjoyable. Thanks for staying with us

6/10 Satisfaisant

navid

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et équipements
Not the cleanest
Séjour de 1 nuit en mai 2024
Réponse de Donna le 13 mai 2024
We appreciate your feedback and will use it to continue to provide the best possible stay for our guests. Thanks for staying with us!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Donna le 9 mai 2024
Thanks for staying with us!

8/10 Bien

Rosalia

Voyage en famille
Les points forts : Propreté et personnel et service
Convenient location. Cracker Barrell is next door.
Séjour de 1 nuit en mai 2024
Réponse de Donna le 9 mai 2024
Thanks for staying with us!

10/10 Excellent

Anand, Herndon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mai 2024
Réponse de Donna le 4 mai 2024
We're happy to see that you enjoyed your stay with us! We look forward to seeing you in the future.

10/10 Excellent

Alythea, Floyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Donna le 4 mai 2024
Thanks for staying with us!

4/10 Médiocre

Nicholas

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Donna le 4 mai 2024
Our apologies that we didn't meet your expectations. We look forward to the opportunity to better serve you in the future!

6/10 Satisfaisant

Russell A

Voyage en groupe
Les points forts : Propreté et personnel et service
Fix toilets. they don't flush!
Séjour de 1 nuit en avril 2024
Réponse de Donna le 27 avr. 2024
Our apologies for your inconvenience. Always feel free to let the front desk know if you have an issue with your room and we can fix it or move you to a new room. We appreciate your feedback. Thank you!

10/10 Excellent

Tracy

Voyage en famille
Room and linens were very clean. Older property.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Roberta

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The front desk girl wasn’t very friendly and welcoming. Bathroom toilet paper holder was broken off.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for your inconvenience.

4/10 Médiocre

Haily

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool was ice cold and dirty. Pool room was filthy with rusted screws on the ground. Pool room door and handicap lift was rusted. Room service does not empty trash daily. You only get new towels every 3 days.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for your issues with our pool. I'm happy to know that you enjoyed your room.

6/10 Satisfaisant

Michael, Oakton

Voyage en famille
Les points forts : Personnel et service
Our room was ok. There were stains on the carpet and mold in the shower. The room was also missing the hair dryer, and there was not another spare. Overall the hotel needs to be upgraded and remodeled. The ice machine wasn’t working. Breakfast food was on the cold side and nothing fantastic. Front counter staff was helpful in trying to get another hair dryer, but unsuccessful.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for your inconveniences. We have another ice machine on the third floor for our guest. Always let the front desk know if you have an issue as we're always happy to help you.

10/10 Excellent

Christal

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

8/10 Bien

gary

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Lock didn't work No cups
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for any inconveniences you may have encountered. We appreciate you staying with us!

10/10 Excellent

Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would return.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 avr. 2024
I'm happy to see that you enjoyed your stay!

6/10 Satisfaisant

karen

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for not meeting your expectations.

8/10 Bien

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ants in the room.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Amy

Voyage en famille
The room was very recently renovated and that was very nice and new. I am hoping the public areas are being renovated because they were not attractive or as clean as they should be.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

Colleen

Séjour de 1 nuit en avril 2024
Réponse de Donna le 27 avr. 2024
Thanks for staying with us!

10/10 Excellent

Jesus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smooth and quick. Very clean.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

Mara

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Pearl, Navarre

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

Johnathan

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
I'm thrilled to see that you enjoyed your stay with us!

6/10 Satisfaisant

Brittney

Séjour de 2 nuits en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

4/10 Médiocre

John

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for not meeting your expectations!

6/10 Satisfaisant

Nancy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It seemed like in the middle of some much needed renovation-our tv wouldn’t work at first and discovered it was some kind of short in the plug-after a literal spark it came to life. Our room had a hole in the wall looked to be awaiting a cover and no trash can in the room. Also called down to front desk and got no answer. But the price and the fact they we just wanted to sleep for the night made it worth the down sides. And we got a free breakfast that was ok
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

6/10 Satisfaisant

Chantal

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lugar comodo y tranquilo para descansar se los recomiendo
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

4/10 Médiocre

Scott

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I booked a hotel with a pool. I asked upon arrival - she said I could go in tomorrow (it was closed for the evening) but it would be cold. Heater hasn’t worked for quite some time. I BOOKED A HOTEL WITH A POOL! I forgot a bag in the car so I go out to get it and try to come back in - door handle is completely gone! No access using side door - now I gotta walk all the way to the main doors. I tell the lady, show her a pic. “Oh, yeah - we’ve been having trouble with that. Needs to be fixed”. I said “That’s strike 2!” Then she asked “What is strike 3?” Really?!? Very poor customer service @ front desk.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 avr. 2024
Our apologies for your inconvenience!

8/10 Bien

Olga

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little outdated hall / dining area but rooms are clean with comfortable beds and pillows.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 21 avr. 2024
Thanks for staying with us!

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a nice place to stay if you want quick access to I-81 and Virginia Tech University is only 15 minutes away.
Séjour de 1 nuit en mars 2024
Réponse de Donna le 23 mars 2024
I'm happy to see that you enjoyed your stay with us. We appreciate your feedback and look forward to seeing you again in the future!

2/10 Horrible

SHELLEY

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is the worst hotel I have ever stayed at. The room was dirty. Mold in the shower, thick layer of dust, and trash in the drawer from the guests before us. They gave us one wash cloth and 3 towels for four people. When we asked for more we were expected to bring the used ones down to the front desk. We put them out in the hall and they were not picked up. We chose this hotel for the indoor pool. After getting swimsuits on my 3 and 5 year old grandkids we got to the pool and it was not heated. When we inquired we were told "we don't advertise a heated pool." I was unaware I had to ask, I have never stayed at a hotel that did not have a heated indoor pool. At breakfast there were bagels and no toaster. When someone asked about a toaster they were told "someone broke it a while back and we haven't replaced it." How much does it cost to replace a toaster? The hotel is understaffed and it shows. I have stayed at Wyndham Hotels before and never had this experience. Very disappointed 😞 n this experience.
Séjour de 2 nuits en mars 2024
Réponse de Donna le 23 mars 2024
Our apologies for any inconvenience you may have encountered. We appreciate your feedback and will use it to continue to provide a great stay for our guest. Thank you!

4/10 Médiocre

Nicole

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The elevators were filthy and stunk. The hallways were torn up and never cleaned. We walked past a chip in the hall for three days. There was no trash can in the bathroom. Just very run down and not maintained. Staff was nice enough though
Séjour de 2 nuits en mars 2024
Réponse de Donna le 23 mars 2024
We appreciate your feedback and will use it to help improve our operation.

6/10 Satisfaisant

Elena

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Donna le 23 mars 2024
Thanks for staying with us!

6/10 Satisfaisant

Charlene

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We booked a suite and the layout was fine. It is in a great location relative to the highway. The issue was the cleanliness. Strong odor in the elevators. Carpet in the room itself needed to be cleaned.
Séjour de 1 nuit en mars 2024
Réponse de Donna le 23 mars 2024
Our apologies for your inconvenience. We appreciate your feedback and look forward to the opportunity to better serve you in the future!

6/10 Satisfaisant

Katrina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in staff was not friendly at all. Never spoke a word more than asking what my name is and telling me my room number. Hotel needs cleaned.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 8 mars 2024
Our apologies that we didn't meet your expectations. We appreciate your feedback and will use it to help improve our operation.

8/10 Bien

Yasir

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Donna le 8 mars 2024
I'm happy to hear that you enjoyed your stay! We appreciate your feedback and look forward to seeing you in the future!

10/10 Excellent

Mattie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay great price
Séjour de 1 nuit en février 2024
Réponse de Donna le 8 mars 2024
I'm happy to hear that you enjoyed your stay! We appreciate your feedback and look forward to seeing you in the future!