Dear Bruce,We are delighted to hear that you enjoyed your experience with us and that you appreciated our service. Your feedback is very valuable to us and it motivates us to keep improving our quality and standards. We would love to have you back soon and offer you an even more amazing experience. Thank you for choosing us and for sharing your review!

Dear William, This review made our day!

Thank you very much for such great review, Phyllis, we work really hard to offer the best accommodation in town, so we are happy to see the reflected on your last visit, we are really happy to see your review and hope to see you again soon.

Thank you for your feedback. We regret to hear that our “non-refundable” policy did not meet with your expectations, I am deeply sorry for your inconvenience caused by me. I am so sorry that you did not have the experience of a lifetime here in Churchill. I look forward to connecting with you directly to further discuss your concerns and hopefully be given the opportunity to welcome you back in the future to show you what a stay at the Iceberg inn should be like! Traveling to Canada’s North is not like visiting many parts of the world., this is a plane-in and train-in only community, you must plan very carefully for your air/train ticket booking, and please do more online research about your trip before you click “ book now” to avoid the chance of having to ask for a full refund of your hotel booking in the last minute we work really hard to offer the best accommodation in town for you, We hope that once you arrive, the Churchill magic will be waiting for you.

Thank you for your feedback. We regret to hear that “COVID-19 Canada closed border “did not meet with your expectations, I am deeply sorry for your inconvenience caused by COVID-19, however, the Canada-U.S. border closed to non-essential travel since March 18, 2020.I am so sorry that you did not have the experience of a lifetime here in Churchill. I look forward to connecting with you directly to further discuss your concerns and hopefully be given the opportunity to welcome you back in the future to show you what a stay at the Iceberg inn should be like! Traveling to Canada’s North is not like visiting many parts of the world., this is a plane-in and train-in only community, you must plan very carefully for your air/train ticket booking, and please do more online research about your trip before you click “ book now” to avoid the chance of having to ask for a full refund of your hotel booking in the last minute we work really hard to offer the best accommodation in town for you, we hope that once you arrive, the Churchill magic will be waiting for you.

Thanks for the awesome review, Pui! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!