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Avis sur Candlewood Suites Cincinnati Northeast-Mason, an IHG Hotel

3 out of 5
Candlewood Suites Cincinnati Northeast-Mason, an IHG Hotel
5070 Natorp Blvd, Mason, OH

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 555 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1003." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sweetben

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NIce
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Robert

Voyage en famille, Voyage avec des animaux de compagnie
Third floor near ice machine smelled like smoke and garbage was overflowing. Our room on first floor had no handle in bathroom door- only a hole in the door where handle should be installed. Temp in room when we got there was freezing at 57 degrees.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Wisam

Voyage en famille
Les points faibles : Propreté
The room was dirty, the sheets were not clean full of hair and it had stain
Séjour de 2 nuits en avril 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
, everything was wonderful I had a wonderful stay the hotel was very quiet and very clean. My attention is to stay there again. Yes
Séjour de 2 nuits en avril 2024

2/10 Horrible

Maggie

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Chameka

Voyage en couple
Bed was very nasty and dirty they put us in another room an it was ok
Séjour de 3 nuits en avril 2024
Réponse de Candlewood Suites Mason le 9 avr. 2024
Hi Chameka,We are sorry to learn that your stay didn't meet your expectations. It's very unfortunate that you had to experience this. Please note that our team always strives to ensure our guests are provided with good clean rooms.We genuinely value your patronage. We look forward to the prospect of serving you once again and ensuring that your next experience is nothing short of exceptional.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here was awesome! I had 4 grandkids with me & they were very attentive to our needs!
Séjour de 1 nuit en mars 2024

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a nice place with indoor pool.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Shukita

Voyage en famille avec de jeunes enfants
Great place !!!
Séjour de 2 nuits en mars 2024

8/10 Bien

Rofijon

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
very good👏👍
Séjour de 2 nuits en mars 2024

10/10 Excellent

Meagan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family of 6 stayed in a room with 2 queen beds and a sleeper sofa. There was plenty of room for a short stay. The bathroom counter was large, which was nice with two teen girls. I appreciated that they had a laundry basket to keep our dirties separate. The bathroom was small, but liked that the sink and mirror was not behind a door with the toilet and shower. We also enjoyed the indoor pool.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Monika

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice and quiet. We stayed for a tournament and the location was close by! There were a lot of food options close by.
Séjour de 2 nuits en février 2024

8/10 Bien

Chris

Séjour de 2 nuits en février 2024

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Tara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are newly renovated and very comfortable. Like their design.
Séjour de 2 nuits en février 2024

8/10 Bien

Eric, Kings Mills

First time here since the rebranding. The rebuild is nice. Rooms are great. Only dings are for a bit less than friendly staff, which wasn’t awful. However, since the rebrand they got rid of ice machines and the in-room ice maker took 7 hours to make 10 cubes. And they got rid of any form of continental breakfast. Again, not awful, but with so much completion in walking distance, these are two things that’ll drive me elsewhere going forward.
Séjour de 1 nuit en février 2024

10/10 Excellent

Tara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

courtney

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Michael

Les points forts : Propreté
would have been nice to have ice and have the desk care that we didn't
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dion

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Fanny

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Muy bueno
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Malcolm, Warsaw

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent one night and it was nice and quiet.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Chase

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The staff was absolutely excellent. Both of the front desk managers I interacted with were very polite, kind and wonderful conversationalists. Docking one star for all the restoration going on, and the coffee maker in the room, which made coffee that tasted like extract of freshly machined plastic. It's pretty rare for me to pitch a cup of coffee. Gotta come back to the wonderful staff, though. A reception staff.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Chrystina

Séjour de 1 nuit en octobre 2023

8/10 Bien

Andrew James

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was still under construction but didn’t have any effect on our stay. Clean room, friendly staff & able to get extra pillows we requested quickly!
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was great. Area was convenient.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Danielle, New Jersey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Under renovation but the rooms were brand new and really nice. The staff was excellent! So nice and accommodating
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Trena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Robert

Séjour de 2 nuits en juin 2023

8/10 Bien

Jeremy

Séjour de 1 nuit en août 2023

4/10 Médiocre

Kurtis

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was under construction and wasnt told about this b4 hand ice machines didnt work no vending machine no breakfasts should be closed for renovation instead still charge 200 a night for nothing
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Tyler

Séjour de 1 nuit en août 2023

10/10 Excellent

Elric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very caring and helpful.
Séjour de 4 nuits en août 2023

4/10 Médiocre

Christina

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We've stayed in an IHG hotel before and had no issues. That was not the case this time. The mattress and pillows were awful. The room stank of industrial glue one night, possibly due to renovations ongoing, but my husband is scent sensitive and this set off his asthma. The room was shabby overall, but serviceable. The side exterior door was propped open at all hours due to construction, but left that was even long after they'd stopped for the day. This is a security hazard. We'd kick the rock out of the way whenever we got home for the night. Overall, we were disappointed and couldn't wait to get home.
Séjour de 6 nuits en juillet 2023

6/10 Satisfaisant

hwa o

Voyage en famille
so/so
I wouldnt stay here unless youre just here to sleep. They are undergoing renovations, im guessing as to why the room was so cheap. Room was clean, asked for connecting rooms but they werent able to accomodate that request.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Acceptable hotel
The location is close to lots of places to eat and only 15 minutes from kings island. Nice hotel but will be better once lobby refurbishment is complete. The rooms were nicer than the complex, thank goodness.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Genevieve

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel I've ever stayed at.
This hotel is completely torn apart! It was like staying in a war zone. Only 1 working elevator that we had to share with the crew and their equipment. Plaster and construction supplies are everywhere. The doors were propped open, no AC it was hot as heck. We came back from KI around 10:30 pm, we parked in the side parking lot that was pitch black, with no lights, and the side entry wouldn't let us in. We had to go around to the front. Again no lights and my husband tripped in the dark. The room never cooled down. The room itself was about as expected, small hard beds, crappy bedding. We were all settled and tired by the time we realized the AC wasn't working. We just made the best of it and got up and left the next morning.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Aaron

Voyage en couple
Les points forts : Équipements
Location was good
Séjour de 2 nuits en juillet 2023

10/10 Excellent

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Going through renovations so very noisy in the am
Séjour de 1 nuit en juillet 2023

8/10 Bien

Jonie

Séjour de 2 nuits en juillet 2023

2/10 Horrible

Linda

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we booked this hotel 3 months ago it did not tell us that it was under construction found out when we got there. Everything was covered with drywall dust. They started working at 7:44 in the morning and didn’t stop until 5 o’clock in the evening. It was supposed to during the week we asked Lady she said 9 o’clock during the week they would start working well that didn’t happen. Horrible!! couldn’t come back from the park and lay down and take a nap or anything any day that we were there because of all the noise. It was nasty nasty nasty would not stay there again.
Séjour de 4 nuits en juillet 2023

2/10 Horrible

Mark

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Do not stay here until renovation is complete.
The Lobby is undergoing a major renovation. Boxes and workers were everywhere. It was difficult to access the elevators since the workers were also using them. Our room had a huge red stain on the carpet. The porcelain toilet cover didn't fit since it was for the wrong toilet. We took out 3 rooms for our family to stay there. Embarrassing. We have stayed here many times when it was the Hyatt Place since it was so nice. It may be nice again once the transformation is complete, but as of now it should be closed.
Séjour de 3 nuits en juillet 2023

8/10 Bien

Justin

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Elise

Voyage en famille
Les points forts : Personnel et service
Needs better cleaning
I had seen ahead of time that they were doing some construction, so the fact that there was basically no lobby didn't really bother me. And I will say I didn't hear construction noise as others have noted. What I wasn't happy with was the cleanliness of the room. There were hairs in the towels, stains on the bed, and the carpet looked like it hadn't been vacuumed in months. I was hesitant to put my 8-month old down to crawl around because it was so gross. We also asked for a crib and they provided a filthy pack-n-play that wouldn't even lock into place so we couldn't even use. Luckily we were only here for one night.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

keitra

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was supposed to be smoke free and it was full of smoke my face was completely broke out my kids was coughing like crazy cause of the smoke. They was renovating and it was not on website cause I would not have booked there. The pool was disgusting full of spiders and water was green. Just over all nasty and room was over priced and small the bathroom you could even move in crammed. Horrible and if I could have canceled I would have but was there for kids tournament.
Séjour de 4 nuits en juillet 2023

4/10 Médiocre

Ketron

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
stains on floor and couch. tv didn’t work. construction inside. light in bathroom didn’t work.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Christy

Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Christina

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ugh
Smells really strange. Floor is dirty. Grout in shower is very dirty. They are renovating so its loud which is understandable. But its just not impressive.
Séjour de 1 nuit en juillet 2023