Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 69 avis sur 775." "
10 – Excellent
69
Note des voyageurs de 8 (Bien), d’après 108 avis sur 775." "
8 – Bien
108
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 775." "
6 – Satisfaisant
138
Note des voyageurs de 4 (Médiocre), d’après 166 avis sur 775." "
4 – Médiocre
166
Note des voyageurs de 2 (Horrible), d’après 294 avis sur 775." "
2 – Horrible
294
5,0/10
Propreté
5,4/10
Personnel et service
5,0/10
Équipements
4,4/10
Infrastructures et conditions de l’hébergement
5,4/10
Écoresponsabilité
Avis
2/10 Horrible
Voyageur vérifié
22 août 2016
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pire expérience de ma vie
très mauvaise hôtel très sale. chambres sales ainsi que la piscine...Pas de réfrigérateur ds la chambre...2 serviettes par chambres sans compter le petit déjeuner banal par rapport aux days inn habituels et le personnel désagréable
Voyageur vérifié
10/10 Excellent
Matt
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Matt,Thank you for your glowing 5-star review on Expedia! We are thrilled to hear that you had an excellent experience at our hotel. Your feedback means a lot to us and serves as motivation for our team. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
2/10 Horrible
Elizabeth
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All filters and vents were filthy, mold on shower curtain, stained linens, dirt and food on floor of room. When I told the gentleman at the front desk, was just told he will look at it, no resolution or attempt to make it better.
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de Sam patel le 20 mai 2024
Sorry to hear it I will share with staff
8/10 Bien
Angela
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en mai 2024
Réponse de Sam le 20 mai 2024
Thank you so much
4/10 Médiocre
Gary
Voyage en famille
14 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was nice
Bed was clean
The property needs a lot of tlc
Gary
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Gary,Thank you for sharing your feedback with us. We're glad to hear that you found our staff nice and your bed clean. However, we apologize for any areas of the property that may have fallen short of your expectations. Your comments about the need for improvement in the property's condition are valuable to us, and we will address these concerns to ensure a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager
8/10 Bien
Nicole
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Nicole,Thank you for your 4 out of 5 rating and for choosing to stay with us. We're glad to hear that overall, you had a positive experience during your stay. If there are any specific areas where you feel we could improve, please let us know. Your feedback helps us enhance our services for all guests. We appreciate your patronage and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager
2/10 Horrible
Shannon
Voyage avec des animaux de compagnie, Voyage en couple
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NOT A PET FRIENDLY HOTEL!! Staff was very rude!! Room we were put in had a major leak in the ceiling so we were switched to another room. This room also had a leak in the ceiling above the shower. Our original room was supposed to be a king room but we were switched to a double queen room because no king rooms were available. However, when the ceiling started leaking, a king room magically cancelled. The floor in the king room was extremely sticky as was the side table closest to the bathroom. The light in the bathroom would not stay on. The bedding had yellow stains on the sheet and bedspread. Neither of the rooms had carpet so not sure why we were told at check-in that no pet friendly rooms were available. We were told only “corner” rooms were pet friendly. Overall I would recommend staying FAR away from this hotel!
Shannon
Séjour de 3 nuits en avril 2024
Réponse de Sam patel le 3 mai 2024
Like I said pets friendly means we allowed pets on charge . We have surtain rooms for pets . Because if we start allowing pets in all rooms smell like pets . Reason to change from carpet to floor because not all people check in mansion that they have pets until we find out either during there stay or at check out . By time we find our pets mess up. Rooms . I love not allowed pets in any of the rooms . Because end of the day this is what we get complain because we refused to have pets in rooms. I wish I would know about day you guys Check out so we can rent room to people need space on business weekend.
2/10 Horrible
Kailynn
Voyage en couple
27 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
the room that was reserved was given away even tho paid for ahead of check in. we got smaller beds. poor customer service
Kailynn
Séjour de 1 nuit en avril 2024
Réponse de Sam patel le 28 avr. 2024
Sorry to hear that I will share with staff
2/10 Horrible
Jovanna
22 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was horrible so nasty
Jovanna
Séjour de 2 nuits en avril 2024
Réponse de Sam patel le 23 avr. 2024
Very sorry to hear it I will address with my staff right a way
8/10 Bien
Angie
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and beds were very comfortable.
Angie
Séjour de 2 nuits en avril 2024
Réponse de Sam patel le 22 avr. 2024
Thank you so much
2/10 Horrible
Martín
21 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sucio lleno de cucarachas. Muchas personas fumando marihuana.
Martín
Séjour de 2 nuits en avril 2024
Réponse de Sam patel le 22 avr. 2024
I am sorry to hear that I will share with staff . Address it right a way .
10/10 Excellent
Kànika
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanks for everything
Kànika
Séjour de 2 nuits en avril 2024
Réponse de Sam patel le 15 avr. 2024
Thank you
2/10 Horrible
Donovan
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It smelled bad, dirty, definitely a motel, not a hotel
Donovan
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Donovan,We apologize for your disappointing experience during your stay. Your feedback about the odor and cleanliness is concerning, and we take these matters seriously. We will address these issues promptly to ensure improvements are made. If there's anything specific you would like to share or if there's anything we can do to make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
8/10 Bien
Alisher
13 avr. 2024
Alisher
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Alisher,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. If there's anything specific you'd like to share or if there are areas where we can improve to earn that extra star next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Manager
2/10 Horrible
Sagar
1 avr. 2024
Sagar
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Sagar,We apologize for any dissatisfaction you experienced during your stay. Your feedback is valuable, and we would appreciate any specific details or concerns you can share with us so that we can address them and improve our services. We strive to provide all our guests with a pleasant stay, and we regret that we fell short in your case.Sincerely, Hotel Manager
6/10 Satisfaisant
Kathleen
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
No breakfast. Says there's breakfast on their website.
Kathleen
Séjour de 1 nuit en mars 2024
Réponse de Sam patel le 25 mars 2024
Thank you . We are doing grab n go breakfast.
10/10 Excellent
Kande
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay here! No issues at all. The staff were friendly. Was just disappointed about the breakfast it was grab and go
Kande
Réponse de Sam patel le 12 mars 2024
Thank you so much . We are working to bring back breakfast . Sorry about it
4/10 Médiocre
paula
Voyage en groupe
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was disappointed that there wasn't even a duvet or comforter on the bed. The toilet ran all night. I was not able to flush it. I was disappointed, thank goodness I was only staying for one night.
paula
Séjour de 1 nuit en mars 2024
Réponse de Sam patel le 6 mars 2024
I am sorry to hear that . I will check with my staff .
2/10 Horrible
Heather
Voyage en famille
6 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It doesn't look like the pictures on line, it wasn't safe at all,
Heather
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 6 mars 2024
Dear Heather,We're sorry to hear about your disappointment and concerns about the safety of our hotel. Ensuring the comfort and security of our guests is our top priority, and we take your feedback seriously. We will investigate the discrepancies between the online images and the actual experience to ensure accuracy for future guests. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager
2/10 Horrible
Levlin
Voyage d’affaires
1 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Liked nothing about this place.
Levlin
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Guest,We sincerely apologize for the dissatisfaction you experienced during your stay. Your feedback is crucial, and we would like to address your concerns to ensure improvements are made. If you could provide more details on the issues you encountered, we would greatly appreciate it. Your comfort and satisfaction are our top priorities, and we want to make things right for you.Sincerely,Hotel Manager
2/10 Horrible
Mohammed
25 févr. 2024
Les points faibles : Propreté et personnel et service
On website they mentioned breakfast included. I booked this specific hotel because of breakfast as i am new to that place and i preferred to spend few exta money on food rather than looking for options to eat at other restaurants. Not only the women at the reception was rude but she ignored and left the reception while i was talking to her. I spoke to the manager and manager mentioned he is going to refund my money for my stay later he changed and said they are offering breakfast which is one orange, a cookie and small bar. I did recorded a video where it is mentioned breakfast timings from 6am to 9am. They gave me silly reason that her manager did not take down from the website about breakfast not included. I am very unsatisfied with the service and their rude behavior. I also receptionist arguing with other customer.
Mohammed
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. The miscommunication regarding breakfast and the encounter with our staff do not reflect our usual standards. We are addressing these issues internally to ensure they are not repeated. Please allow us the chance to make it up to you in the future. Your feedback is crucial, and we appreciate your understanding.Sincerely,Hotel Manager
2/10 Horrible
Michael
22 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 24 févr. 2024
Dear Guest,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered. If you have any additional details or suggestions for improvement, please feel free to share them.Sincerely,Hotel Manager
4/10 Médiocre
Levlin
11 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Staff was nice and helpful but room was not. Noisy room next door and roaches in room. Linens were dirty and bedding was also. I was told that I could switch rooms if those in it were checking out. I guess they never checked out. I stayed 3 days because I needed place to stay. I regret this decision.
Levlin
Séjour de 3 nuits en janvier 2024
Réponse de Sam patel le 11 janv. 2024
Sorry to hear it .
2/10 Horrible
John
Voyage en famille
5 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear John,We're sorry to hear that your experience fell short of expectations, as indicated by your 2 out of 10 rating on Hotels.com. We'd like to learn more about the issues you encountered to improve our services. If you could provide specific feedback, it would be greatly appreciated. We value your input and hope to address any concerns for future improvements.Sincerely,Hotel Management
8/10 Bien
Perry
Voyage d’affaires
6 déc. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Perry
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 9 déc. 2023
Dear Perry,Thank you for your feedback. We're glad you had a positive experience. Your rating and insights are valuable. If there are specific areas for improvement, please share. We're committed to enhancing our services. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Manager
8/10 Bien
Mohamed
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the quietness in it. It's in an area close to everything.
Mohamed
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Mohamed,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the quietness of our hotel and found our location convenient. Your satisfaction is important to us, and we appreciate your positive comments. If you have any specific suggestions or areas for improvement, please feel free to let us know. We value your input and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager
2/10 Horrible
David
Voyage en famille
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were dirty, towels had burns in them, parking lot had abandoned vehicles with no tires
David
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Guest,We sincerely apologize for the subpar experience you had during your stay. Your feedback is concerning, and we take it seriously. We assure you that we will investigate these issues and take appropriate measures to address them. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in this instance. If there's anything specific you'd like to share or discuss further, please reach out. We appreciate your feedback.Sincerely,Hotel Manager
8/10 Bien
Michael
16 nov. 2023
Michael
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Guest,Thank you for sharing your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your acknowledgment. If there are any specific areas where we can enhance your experience and earn a perfect score in the future, please let us know. We look forward to hosting you again on your next visit.Sincerely,Hotel Manager
8/10 Bien
Jaweed
12 nov. 2023
Jaweed
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 5 déc. 2023
Dear Jaweed,Thank you for taking the time to provide feedback about your recent stay. We are pleased to see that you had a positive experience overall. If there are specific aspects you enjoyed or areas where we can make improvements, please feel free to share your thoughts. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Hotel Manager
10/10 Excellent
Abigail
3 nov. 2023
Abigail
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Abigail,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager
6/10 Satisfaisant
Peggy
23 oct. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
This hotel advertised breakfast and there wasn’t any. We had to leave early and didn’t ask why there was no breakfast. Other than that it was good quality for price, comfortable beds.
Peggy
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 25 oct. 2023
Dear Peggy,Thank you for taking the time to share your feedback. We apologize for the inconvenience regarding the breakfast. Your comments are valuable to us, and we will address this issue to ensure a better experience for our guests in the future. We're glad to hear that you found our hotel comfortable and good value for the price.Sincerely,Hotel Manager
6/10 Satisfaisant
Jayanta
17 oct. 2023
Jayanta
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 18 oct. 2023
Dear Guest,Thank you for taking the time to provide your feedback. We value your input and will use it to improve our services. We apologize for any inconveniences you may have encountered during your stay. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
4/10 Médiocre
Ethan
16 oct. 2023
Ethan
Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Ethan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager
6/10 Satisfaisant
Matthew
15 oct. 2023
Matthew
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Matthew,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
4/10 Médiocre
Voyageur vérifié
Voyage en famille
8 oct. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and dilapidated
Hallway smelled like marijuana. Non-smoking room had musty scent. Mold/mildew throughout bathroom (sink, shower, ceiling. Grab and go breakfast had expired yogurt cups(2 months expired). Vending machines had expired food.
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Sam le 9 oct. 2023
Sorry about it . We will check with staff right a way and take further action.
10/10 Excellent
Mary
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy customer
Enjoyed my stay
Mary
Séjour de 1 nuit en octobre 2023
Réponse de Sam patel le 9 oct. 2023
Thank you so much
8/10 Bien
Amanda
Voyage en famille
10 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty. I think the only thing done was the bed made.
Amanda
Réponse de Hotel Manager le 11 sept. 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This does not meet our usual standards, and we take your feedback seriously. Please rest assured that we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your feedback, as it helps us improve our services. If your travels bring you back to the area, we hope you will give us another chance to provide you with a more pleasant experience.Sincerely,Hotel Manager
8/10 Bien
Bonnie
Voyage en famille
3 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Just a short overnight place to sleep.
Bonnie
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 4 sept. 2023
Dear Guest,Thank you for choosing our hotel for your overnight stay and for sharing your rating and feedback. We're pleased to see that you had a satisfactory experience, rating us 8 out of 10. Our team is dedicated to providing a comfortable and convenient place to rest, even for short stays.If there are any specific areas where you believe we can improve and earn that perfect 10, please don't hesitate to share your suggestions. We value your input and look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager
4/10 Médiocre
Darryl
3 sept. 2023
Darryl
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager. le 25 sept. 2023
Dear Darryl,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.
10/10 Excellent
Amber
27 août 2023
Les points forts : Propreté et personnel et service
Very nice 🙂👍
Amber
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 28 août 2023
Dear Amber,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager
10/10 Excellent
Jaclyn
27 août 2023
Jaclyn
Séjour de 1 nuit en août 2023
Réponse de Sam patel le 28 août 2023
Thank you so much . Hope to see you soon . I will share with staff
4/10 Médiocre
Brian
Voyage en famille
21 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor
The bed was very uncomfortable. We picked this place because it had a breakfast. There was no breakfast and we were not told that until we went down to eat
Brian
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 22 août 2023
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the bed was uncomfortable and that there was a misunderstanding regarding breakfast. We're sorry for any confusion, and we'll make sure to address these concerns to improve the overall experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
8/10 Bien
Lois
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leave towels or cups for water
Lois
Séjour de 3 nuits en août 2023
Réponse de Hotel Manager le 21 août 2023
Dear Guest,Thank you for your suggestion regarding leaving towels or cups for water in the room. We appreciate your feedback as it helps us enhance our guest experience. Your comments will be taken into consideration as we strive to improve our services. If you have any more suggestions or requests, feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Sincerely,Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
20 août 2023
Les points forts : Personnel et service et confort de la chambre
Shower head had a leak out the top of it and to fix it they had the metal ring from the wall shooting it back toward you in a mist spray. Floors where kinda stick and the sheets had a few stains and marks but the staff was amazing and the bed was soft so for a one night it’s great.
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 21 août 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay. We apologize for the issues you encountered with the shower head and the condition of the sheets and floors. Your comments will be shared with our maintenance and housekeeping teams for immediate improvement. We're glad to hear that our staff was amazing and that you found the bed comfortable. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
2/10 Horrible
Rachel
Voyage en famille
19 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Turned on the light in the bathroom and roaches came out from behind the light plate. Manager kept asking me to look at another room. I has to tell them 5 different times I just wanted to leave and have a refund
Rachel
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 31 août 2023
Dear Rachel,We are sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager
2/10 Horrible
carol
14 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor staff service
carol
Séjour de 2 nuits en août 2023
Réponse de sam patel le 15 août 2023
sorry about it
4/10 Médiocre
Tim
Voyage en couple
13 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
You get what you pay for. Breakfast is a bag and go only for two hours like 7-9am on a Sunday which was sad. The breakfast on the website made it out to be a good hot breakfast they must update these things. Looked scary. The shampoo was unable to be opened. The front desk would not give us extra towels.
Tim
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 19 août 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies you experienced with our breakfast and the amenities. Your comments are valuable to us, and we'll make sure to address the issues you mentioned to improve our guests' experience. We're committed to providing the best service possible, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
8/10 Bien
Arielle
12 août 2023
Arielle
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager. le 2 sept. 2023
Dear Arielle,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
10/10 Excellent
Rachael
Voyage en couple
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room met my expectations, the check in was fast and easy. The staff was polite. It was clean from check in to hallways to the room itself. I saw others reviews before coming here and I don’t see the same issues they were talking about. I had a good experience. We booked here for the Bengals game and would come here again.
Rachael
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 14 août 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that your stay met your expectations and that you had a smooth check-in process. It's great to know that you found our staff polite and the cleanliness of the hotel up to your standards.we're glad that your experience aligned with your expectations and that you would consider staying with us again. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay, whether it's for the Bengals game or any other occasion.Sincerely,Hotel Manager
2/10 Horrible
Shawna
Voyage d’affaires
8 août 2023
Les points faibles : Personnel et service
HORRIBLE
Shawna
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 10 août 2023
Dear Shawna,We're sorry to hear that your experience was not up to your expectations. If you have any specific concerns or feedback you'd like to share, please feel free to provide more details so that we can address the issues and improve in the future. Your feedback is valuable to us.Sincerely, Hotel Manager