Dear Jessica, Thank you for sharing your feedback. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Thank you for being our guest. We look forward to welcoming you back to the city.Sincerely,Hotel Management

Dear Timothy, We're thrilled to hear about your positive interaction with Carrie at Extended Stay America! Providing polite and helpful service is at the core of our values, and it's wonderful to know that Carrie positively impacted your stay. We appreciate your acknowledgment and look forward to welcoming you back for another delightful experience. Sincerely,Hotel Management

Dear Rodney, We deeply apologize for the issues you encountered during your stay. It is disappointing to hear that the bedding was not up to standard and that you found the bed uncomfortable. Our team is committed to providing a clean and comfortable experience, and we understand that we fell short in this regard. Your feedback regarding the kitchenware is also noted. We are genuinely sorry for the inconvenience you experienced and understand your decision not to return. We appreciate your feedback, which will help us improve our services for future guests.Sincerely,Hotel Management

Dear Julia, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your feedback regarding the bed is greatly appreciated, as it helps us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will be addressing these matters internally to ensure the welcoming environment we are known for. Thank you for choosing us, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Demonta, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Sean, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Linda, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we did not successfully provide this for you, and we sincerely apologize for the issue you experienced with the bathroom door. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. Sincerely,Hotel Management

Dear Wynonia, Thank you for choosing our hotel and for sharing your review. We sincerely apologize for the inconvenience you experienced during your stay. At our hotel, we strive to deliver impeccable service, and we regret that we fell short of your expectations. Your comments have been shared with the appropriate team members, and we are grateful for your patience and understanding. We value your input and assure you that we are taking measures to ensure this is not repeated. We welcome another opportunity to show you the hospitality you should have received on this occasion. Sincerely,Hotel Management

Dear Amber, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and maintenance team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management

Dear Loretta, Thank you for evaluating your stay. We apologize for the wrong room; we checked in with you first. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas in your second room. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately with our team. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Jason, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We will share your positive feedback with our team. On behalf of the entire team, we look forward to welcoming you back the next time you are in town.Sincerely,Hotel Management

Dear Savannah, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We aim to provide every guest with the best service, a clean suite, and well-maintained accommodations. Therefore, we are sorry to know your frustration with the key not working, the smell in your room, and the service you received did not meet your expectation. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we look forward to making it up to you.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We strive to ensure our guests enjoy an exceptional stay when choosing us; therefore, we regret this was not your impression. Please feel free to reach out to us directly at the hotel so we can review your concerns further and assist you in any way we can. We look forward to hearing from you soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel and sharing your valuable feedback. We are genuinely sorry for failing to meet your expectations on this visit. Our team usually does a great job accommodating our guests and ensuring they have the best time with us. Therefore, we regret this was not your impression. We will address this with our associates to uphold our high service standards and prevent such matters from affecting future guests. We hope you will allow us a future opportunity to welcome you back and provide you with the seamless hospitality you deserve.Sincerely,Hotel Management

Dear James, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your kind words regarding our staff and the Wi-Fi service. We apologize for any inconvenience you experienced due to noise disturbances. We understand the importance of a quiet environment for a restful stay, and we will address this concern to provide a better experience for our guests, particularly for light sleepers like yourself. We value your feedback and thank you for choosing our hotel. We hope to welcome you back and improve your overall experience.Sincerely,Hotel Management

Dear Greg, Thank you for selecting our hotel while visiting the area. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens, and you had to make the bed after a long travel day. We apologize that our team missed this and will address it right away. We provide a fresh set of linens after every guest departs to ensure cleanliness for the next guest. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Julie, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear marney, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely, Hotel Management

Dear Gary, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Cincinnati. Sincerely,Hotel Management

Dear Marvin, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We will address this with the concerned associates, and thank you for your patience. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

Dear Cari, Thank you for sharing your experience with us! We truly appreciate your kind comments about being safe and clean, and we are so pleased you had a great stay. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management

Dear Herb, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand, and it was our pleasure accommodating you. We are delighted to have exceeded your expectations. We strive to give exceptional service in every possible way we can, and we are happy our effort is being recognized. We look forward to many more visits from you at Extended Stay America.Sincerely,Hotel Management

Dear Kristen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur. Sincerely,Hotel Management

Dear Grace, First and foremost, we are very thankful for choosing our hotel as a loyal guest of our brand, and it was our pleasure accommodating you. We are delighted to have exceeded your expectations. We look forward to many more visits from you at Extended Stay America.Sincerely,Hotel Management

Dear Rocco, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management