Horrible! Checked in, took forever and extremely bad customer service. Finally got our room. Stairs to our room where blocked off by pallets, had to walk all the way around the building (that was down the block from the main hotel mind you) opened the door, room had not been cleaned, garbage still in the room, someone had recently been sleeping on the bed, bathroom a mess, etc. Went straight down to the office to cancel our stay. Staff would not allow me to speak to the manager, or refund stay or discount or any kind reconciliation gesture. Health and safetly violations eveywhere, ot what is advertised when reservations where made at all. Extremely upset 😡