Terrasse/Patio

Avis sur Drapers Hotel

3.5 out of 5
Drapers Hotel
53 High Street, Earls Colne, Colchester, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 72 avis sur 154." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 154." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 154." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 154." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 154." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
June , la directrice, nous a accueillis très chaleureusement.Elle a tout fait pour que notre sejour se deroule bien.Les chambres sont très confortables et la deco est tres jolie. Tres bonne expérience.
Séjour de 2 nuits en juillet 2018
Réponse de JJ le 19 juil. 2018
It was our pleasure to have you stay with us. We wish your daughter good fortune with her future studies in England :-)

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Honeymoon suite superbly comfy. Spotless and stylish. Shower could do with an overhaul but plenty of hot water. Very helpful staff and warm welcome. Great stay. Thank you
Séjour de 1 nuit en mars 2024
Réponse de Team Drapers le 21 mars 2024
Thank you for your lovey feedback :)

4/10 Médiocre

Ian

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Restaurant not open Monday or Tuesday, no cafe. This needs to be shown on the hotel write up as misleading. Room no fridge working, kettle had mould inside so could not make drinks. Shower no hot water, shower mat mouldy. Deluxe windows leaking water down the wall and bedboards,cobwebs and dust everywhere not good, decor dated and peeling off walls. No remote control for tv. No food Monday or Tuesday unless you were a friend or staff??? No direction for initial registration on arrival as door.locked had to guess re entry and find bar entrance
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

simon

Voyage en famille
Les points forts : Personnel et service et équipements
The room was lovely, and re entry decorated. The bath and shower was not functioning properly. The water didn't run hot, and on the first day we had a tepid shower. The tap fell off in my hand. The shower head was full of timescale and which meant water went at odd angles.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Dawn

Voyage en couple
Les points faibles : Équipements
The location was right for us to attend St Andrew’s church.
Séjour de 1 nuit en janvier 2024
Réponse de Team Drapers le 26 févr. 2024
Thank you for your feedback :)

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, nice room and great location on High Street.
Séjour de 1 nuit en décembre 2023
Réponse de Team Drapers le 7 déc. 2023
Thank you for your lovely feedback :)

2/10 Horrible

L

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is a hotel attached to a sports bar. The car park is tiny. Had to park outside a shop and walk to hotel. Check in was so noisy and loud could not hear what was said. Restaurant was closed for private wine tasting. This was not on website. Music played loudly until 02:05am when I rang the pub and asked how much longer the music would play. The person who answered said they were not aware anyone was in. This was worrying as booked via website and completed registration form, had hotel needed to evacuate during the night, would I have been forgotten. Loud, noisy place. Room was nice as was person at check in, but lack of Restaurant and noise level means I would not recommend. It should be made clear that one of the bars is a sports bar
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Team Drapers le 14 nov. 2023
Thank you so much for your feedback :)

4/10 Médiocre

Phillip

Les points forts : Propreté
Good location. No breakfast.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Kevin

Séjour de 1 nuit en octobre 2023
Réponse de Team Drapers le 14 nov. 2023
Thank you so much for your feedback :)

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Drapers Team le 26 oct. 2023
Thank you so much for your feedback :)

8/10 Bien

Tony

Voyage en famille
Les points forts : Propreté et équipements
Parking very limited breakfast would have been nice
Séjour de 1 nuit en septembre 2023
Réponse de Drapers Team le 26 oct. 2023
Thank you so much for you feedback :)

10/10 Excellent

Anthony

Séjour de 1 nuit en septembre 2023
Réponse de Drapers Team le 26 oct. 2023
Thank you so much for your feedback :)

10/10 Excellent

Zelda

Séjour de 1 nuit en septembre 2023
Réponse de Drapers team le 26 oct. 2023
Thank you for your feedback :)

8/10 Bien

shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
Very good, except the Restaurant was closed. Friendly, helpful staff.
Séjour de 2 nuits en septembre 2023
Réponse de Drapers team le 26 oct. 2023
Thank you for your lovely feedback. :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant staff, helpful.
Séjour de 2 nuits en septembre 2023
Réponse de Drapers Team le 26 oct. 2023
Thank you for such lovely feedback :)

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor Service.
The hole room wasn't clean and it wasn't the same room that we asked for. And omg the only thing that was clean was the bed sheets, TV didn't work and the money it cost isn't worth it not for £280 not for only 3 nights, we stayed there as we had business in the area. Never will we both be staying here again all pictures will be going onto Google reviews.
Séjour de 3 nuits en août 2023

10/10 Excellent

Jamie

Séjour de 1 nuit en août 2023

10/10 Excellent

Tony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was lovely and clean. We can't remember the ladies name that checked us in but she was ever so polite, she also ran the bar, took our food order and cleared the tables as well. She was amazing at her job. The meal we had was great and very reasonably priced. Would definitely stay here again
Séjour de 1 nuit en août 2023
Réponse de JJ le 29 août 2023
Thank you Tony, we are so glad you enjoyed your stay with us :-) We really appreciate your kind words regarding our member of staff.We are currently busy completing refurbishments and your stay should be even better if you choose to stay with us again.

6/10 Satisfaisant

darren

Séjour de 1 nuit en août 2023

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value. Friendly staff.
Séjour de 1 nuit en août 2023
Réponse de Lottie le 17 août 2023
Thank you so much for your feedback!

10/10 Excellent

Angela

Séjour de 1 nuit en août 2023
Réponse de JJ le 7 août 2023
Thank You :-) xx

2/10 Horrible

WILLIAM

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Alison

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Room was very comfortable, clean etc but no breakfast (luckily I don't eat breakfast) and absolutely on-one around when I left in the morning. All doors were locked. If I had needed anything it would have been difficult.
Séjour de 1 nuit en juillet 2023
Réponse de JJ le 25 juil. 2023
Hi Alison,We have people checking out from 7am (it can be even earlier) and as you can understand in such a small hotel it is not economically feasible to have staff at work for an additional 5 hours prior to opening 7 days a week and this has not been an issue for the last 6years.There is someone on the premises 24hours a day which covers all emergency situations.

10/10 Excellent

Margaret Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was made welcome by caring staff The room was beautiful and the bed very comfortable I have since had a very helpful email exchange with Team Draper. I appreciate as they explained that the lack of individual toiletries was to rightly avoid plastic waste but they have agreed to look into providing shampoo and conditioner to supplement the basic hand and body wash
Séjour de 1 nuit en juillet 2023
Réponse de JJ le 25 juil. 2023
Thank you for your review Jean, it is very much appreciated as was the correspondence between us :-)I did as I said and we now provide large bottles of hand wash, bath soak, shower gel, shampoo and conditioner.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I'm a returning guest - it's a great place to stay if you want to be in this area. Great staff.
Séjour de 2 nuits en juillet 2023
Réponse de JJ le 7 juil. 2023
Glad you enjoyed you stay :-)

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a mix up over the booking but the staff were friendly and helpful, even though it took a little while to sort it out.
Séjour de 1 nuit en juillet 2023
Réponse de JJ le 7 juil. 2023
Glad everything was sorted out for you :-)We get bookings through several channels and not always easy to keep up with them all, also bookings in names other than the clients staying can add to the problem in some instances.Look foward to seeing you again

6/10 Satisfaisant

Irena

Les points forts : Propreté
Séjour de 1 nuit en juillet 2023
Réponse de JJ le 7 juil. 2023
Thank you for your time taken to put a ranking :-)

4/10 Médiocre

Theresa

Voyage d’affaires
Les points faibles : Personnel et service
I have stayed here twice, but did not realise until I arrived a year later (travel with work so stay out a lot). No parking on site No breakfast available No comfortable area to sit and work No food on Mondays / Tuesdays I also requested someone help with the TV settings, a message was sent, but no-one confirmed they were not going to help, or did anyone attend to this need. Very disappointed- I’m not going to stay again.
Séjour de 1 nuit en juin 2023
Réponse de JJ le 7 juil. 2023
Hi, Very little has changed over the years, with plenty of parking usually available with 60 yards of the property.The only real change is we stopped breakfasts over 1 year ago due to it no longer being financially viable for a small venue like ours in the current financial climate.I hope you have been able to find suitable accommodation near by.

10/10 Excellent

Nicky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de JJ le 7 juil. 2023
We are so pleased that you enjoyed you stay with us :-)

10/10 Excellent

Sharon

Séjour de 1 nuit en juin 2023
Réponse de JJ le 7 juil. 2023
Thank you - we are glad you enjoyed your stay with us :-)

6/10 Satisfaisant

roger

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
we arrived at 3.pm and the room had not been made
Séjour de 3 nuits en juin 2023
Réponse de JJ le 7 juil. 2023
We have changed laundry suppliers and have had issue with timeliness of the clean bedding arriving, sometimes not arriving until the afternoon. This has since been resolved.The room had been fully cleaned.I believe you left the hotel for a short while and your room was made up immediately you left, as the clean bedding had arrived shortly beforehand.

10/10 Excellent

Katharine

Séjour de 1 nuit en juin 2023
Réponse de JJ le 25 juil. 2023
Thank you for your rating - much appreciated :-)

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very uniquely decorated property , quirky and inviting, was a nice experience and stay over.
Séjour de 1 nuit en juin 2023
Réponse de JJ le 13 juin 2023
Thank you :-)Glad you enjoyed your stay with us :-)

10/10 Excellent

Jaap

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
/
Séjour de 1 nuit en mai 2023
Réponse de JJ le 2 juin 2023
Glad you enjoyed your stay :-)

2/10 Horrible

Mary

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like nothing. No breakfast on offer. Tiny room and bathroom. Stayed 5 nights, no housekeeping at all. Room wasnt ready when we arrived from a 24 hr trip at gone 3pm. Had to sit in scruffy sports bar with the very young adults and huge dog. We are all in our 70's. No food and no after hours drinks for residents!
Séjour de 5 nuits en avril 2023
Réponse de JJ le 9 mai 2023
I am taking the opportunity to expand on your comments - which I would not usually do, but feel it necessary in this instance.It specifically mentions on Expedia that breakfast is not available. We stopped this around 8 months ago, although have made exceptions if requested in certain circumstances. You booked and paid for a specific room - which is the room you were allocated and shown to. All our rooms are very different in design and size, as per the photos on Expedia. You were aware all our room were booked by your family - we did not allocate rooms, they were chosen by you and by your family.On being shown your room - I personally asked if you would like your room to have a full clean and laundry change for the 3rd of 4th night of your stay, you said not to bother you would be fine. I informed you that if you needed anything, supplies or clean towels to ask the girls at anytime. When you arrived you were given complimentary alcoholic drinks of your choice while you waited less than 10 minutes for your room to be finished.I object to your description of the sports bar - and yes there was a Service Dog in the sports bar, along with people of "all" ages, enjoying sports TV, and playing pool.You arrived back to the hotel (8 of you) at 9pm on the Sunday evening demanding (in a very abrasive manner) that I open the restaurant and the kitchen and provide meals for the 8 of you. Which I did, and which you were not charged for. One of your company run up a bar bill and left without paying too.We are a small hotel of just 7 rooms, situated in a very small village.We are licensed until midnight during the week and 1am over the weekend, this is when our bars are open and staffed. To expect/demand for us to staff the kitchen and front of house, with appliances hot ready to provide service for food and drink outside of our usual opening hours 7 days a week is neither viable for such a small establishment, and not reasonable to expect it.We always welcome feedback, as everyone will have varied opinions and we value them - but they need to be an honest account of the situation and circumstances.

4/10 Médiocre

Charles

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel was very clean and our room was adequate but overpriced and did not include breakfast.
Séjour de 1 nuit en avril 2023
Réponse de Jj le 6 mai 2023
Glad you found your room clean and adequate :-) Breakfast is not available as per our services on Expedia.Thank you for taking time out to write a review :-)

8/10 Bien

Georgina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice large room with a large comfy bed.
Séjour de 1 nuit en avril 2023
Réponse de Jj le 6 mai 2023
Thank you for your kind review :-)

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quirky deco
Séjour de 1 nuit en avril 2023
Réponse de Jj le 6 mai 2023
Glad you enjoyed your stay

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was lovely. Car park gets quite congested and we were not able to park on the Saturday evening, so if you want a parking spot get in early.
Séjour de 3 nuits en mars 2023
Réponse de Jj le 6 mai 2023
Thanks you for review - it is greatly appreciated :-)

4/10 Médiocre

tony

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Over priced for quality you get
First time we had stayed at the Drapers hotel, from the outside it looks very nice, they have a big outdoor seating area which is under a canopy and a big screen. We were shown to our room which was supposed to be a deluxe room with a queen bed, although the room was ok it was very small and it was definitely not a queen bed. There was cobwebs literally all over the room, you didnt have to go looking for them they were very visible and the room had obviously not been cleaned very well. The bathroom was nice but when i flushed the chain it broke and wouldn't flush, we went out for the night and told one of the girls about the toilet, when we came back it had not been fixed, nobody came the following day either, in fact nobody came the 3 days we were there. The room never got serviced no clean towels or bed sheets. For the money you pay you would expect alot more if im honest. Sadly we will not be returning.
Séjour de 3 nuits en février 2023

10/10 Excellent

Tristan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed in the African themed room for two nights, comfortable and quirky as always, a real personal feel to the hotel as it should be with small boutique hotels. I always rnjoys staying at Drapers, no complaints from me.
Séjour de 2 nuits en février 2023
Réponse de JJ le 10 févr. 2023
Thank you so much Tristan :-)We appreciate your great feedback and its good to know you enjoy staying with us, and hope to see you again soon .

6/10 Satisfaisant

Alicia

6/10 Satisfaisant

Wendy

10/10 Excellent

Axel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de JJ le 4 janv. 2023
Thank you and hope to see you in 2023 :-)

8/10 Bien

Rob

Séjour de 1 nuit en décembre 2022
Réponse de JJ le 4 janv. 2023
Thank you.Best wishes for 2023

6/10 Satisfaisant

Dave

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Although the bed was comfortable and I slept well I found the room disappointing considering I paid £97. I found cobwebs in the room, water stains on the wall, grime in the bathroom sink and a broken bath plug. Again parking was an issue I went out for the evening and came back after midnight and couldn’t park in the car park. My only option was to park outside the Coop which I found unacceptable. I have stayed here twice but there won’t be a third stay.
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
The hotel was adequate, however on arrival there was a mix up around our booking furthermore there was not an option for breakfast as the hotel didn’t provide such service. The only place to get breakfast was either a car drive or the cafe across the road. This was however only one on certain days and had a very limited menu. The bar staff on the Sunday was not very friendly and lacked enthusiasm to serve us. The hotel cleaner and owner however were extremely friendly and chatty.
Séjour de 2 nuits en novembre 2022
Réponse de JJ le 4 janv. 2023
Thank you for your comments.We stopped breakfast many months ago as in these days unfortunately it is no longer viable.

6/10 Satisfaisant

Melissa

Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived at 2.30pm - no obvious checking in desk and difficult to find staff as there was a party going on. Once I found a member of staff they were very helpful and polite and check in was good. Room had no toilet paper - requested some before I went out but when I returned at 9pm there was still none so had to go back down to the bar and ask for some. Bed very comfy. Room overlooked courtyard and although people were out there it didn’t disturb me. Several lightbulbs not working in the room including one of the ones over the bed. Having read other reviews was prepared for the fact that there is very little parking and I parked easily enough on the High Street. Shower very powerful but no complimentary shampoo, only conditioner. Overall though good value for money and suitable for my needs.
Séjour de 1 nuit en novembre 2022
Réponse de JJ le 4 janv. 2023
Sorry about the loo roll :-(There are bottles of body and hair wash in the bath/shower rom - hence only the small conditioner supplied. We are moving away for all these small packages to more environmentally friendly and when the small conditioners run our - they will be large sizes too.