When we arrived at the Historic West Walker Motel and opened the door to our room we were shocked. The room was extremely small. About 2feet between the bed and the wall. The kitchenette was a counter with a sunk, a coffee pot, and a hot pad. There was a window AC unit. The spaces on each side of the AC unit had cardboard to keep out the outside. We were able to contact the Luxery hitel by phone abd after a lengthy conversation we were moved to a much nicer room. We were told we wouldn't be able to stay both nights. About 1000 pm we were finally told we could stay in the nicer room. It was a frustrating experience, but I am appreciative that they did move us and decided to let us stay.
we booked this room as we needed an overnight stay during a road trip. the room was nice and the location worked out great for the trip. the toilet bowl a noticeable smell. and there was no hot water. since we arrived pretty late we were hoping we can shower in the morning and leave but the water was freezing. we could barely wash our faces. there were no instructions as to how to turn the water heater on (assuming there was one) and we were in a rush so we couldn't wait for an answer.
Horrible experience, check in was automated, toilet was clogged. Texted to let manager now. 30 mins later we received a text back saying they would send out someone. When it was not fixable we were moved to a trailer with no bed just a pull out couch. Was told we had to stay there as the room we booked was not fixed. Booked 2 nights stayed one. Asked for a refund because our room was not available. NO RESPONSE. Do not stay