From the minute we walked in the house, it was evident it hadn’t been cleaned for quite some time. Long hair in all the shower drains, someone’s clothes next to the hot tub, debris on the kitchen floor and an instant pot on the counter that rotting food still in it. But the worst problems were the heaps of rotten food/trash in the garage and the clogged kitchen sink. Both these issues caused the house to be filled with nauseating odors and we had to open the windows during the day (while it was snowing) to air it out. We booked a 4 night stay arriving on Wednesday with checkout Sunday. Because the kitchen sink was clogged and full of old food waste, we could not cook a meal since we had no access to water or a way to rinse food/dishes. Four days & nights, in the mountains and not being able to cook was more than just a minor inconvenience.
Called and emailed the management company, Hoste, several times starting Wednesday at checkin. We also provided them several photos of the issues for evidence of the severity. It wasn’t until Saturday afternoon when they final sent someone to the house to look at the issues. Yet their service person had zero ability to do any of the work which required an actual plumber. Several calls and messages later they finally sent a plumber that fixed the sink, which was now almost 10:00pm.
The management company, Hoste, did little to make up for our experience by simply waiving the cleaning fee. Seeing as our entire four night stay was ruined they should have offered a much more significant refund.
Due to this, I would not stay at this property again and certainly advise not staying at any property managed by Hoste.
I would post photos of all these issues here if given the option, but that doesn’t seem to be available.
