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Avis sur Hotel O Columbia Downtown near I-65

2 out of 5
Hotel O Columbia Downtown near I-65
1504 Nashville Hwy, Columbia, TN

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 20 avis sur 174." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 174." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 174." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 174." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 174." "

5,0/10

Propreté

5,6/10

Personnel et service

3,8/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

2/10 Horrible

Mary

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The first room they put us in was filthy and it stank. So they offered us a second room which was cleaner but the tv didn’t work, the toilet was clogged so we couldn’t use it and there were roaches crawling up the walls. We left there and spent the night at a different hotel.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Alfredo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was dirty there was trash under the bed and the pillows were dirty my som hot stuck im the barthroom because the door did not work and yje tub was filthy
Séjour de 1 nuit en mars 2024
Réponse de Joey le 3 mai 2024
We are sorry to hear about your experience, Alfredo! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible customer service theft
Didnt get to stay and was robbed for my money 137 dollars all because of a deposit of 50 dollars not mentioned till after the room was paid for and they refused to give me a refund
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 3 avr. 2024
Apologies for the problems you had faced, Matthew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Cynthia

Séjour de 2 nuits en août 2023
Réponse de Tim le 22 janv. 2024
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed
We arrived at the hotel to be told we owed $50 more dollars, fine, we payed the $50. Then we got into the room and the room Immediately smelled of mold, it was not clean. One towel for three people. The bathroom door was broken, the shower was spraying water everywhere, there was Cigarette burns in every single sheet and blank, graffiti in the dresser, the TV had maybe 10 channels, only 3 of which worked. The housekeeper told us we were not getting anymore towels because we were getting checked out. We had 4 more days of our stay. The desk associates were never at the desk, waited 30 minutes to be checked in and out. Overall I was not happy with this stay at all.
Séjour de 4 nuits en novembre 2023
Réponse de Tim le 22 janv. 2024
Hi! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

2/10 Horrible

Michael

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stained towels, cigarette burns on the curtains of my nonsmoking room, moldy jets in the tub and sketchy area. I had to check out a day early and spoke to the front desk attendant the night before and was assured there would be no issues or fees. When I checked out the next morning, I was charged $174/night instead of $91/night.
Séjour de 3 nuits en novembre 2023
Réponse de Barbara le 8 déc. 2023
Sorry for the inconvenience, Michael! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

8/10 Bien

Billy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Dewi le 6 déc. 2023
That is great to hear, Billy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 Horrible

Jenna

Séjour de 1 nuit en septembre 2023
Réponse de Ava le 17 oct. 2023
Hi, Jenna! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 Horrible

meghan, kalkaska

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room had a horrible smell, property knew about the smell as they stuck a wax melt warmer in the room, to try and cover it up.. They told me the room has a dog smell, let me tell ya unless the dog died in the room and they left it to decompose for several weeks, thats no dog smell. Also there was blood droplets all over the floor and on one of the bed comforters, and on the bathroom floor.. so maybe the dog did die.. Theres was no hot water, we gave up and left and wasted 75.00..
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Tabitha

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property had drug addicts and prostitution. The room was disgusting, and gave off a vibe that pornos were shot there. The bathroom was absolutely gross. I showered at an entirely different location. I broke out in hives. The curtain in the room was barely hanging on. I would have left the second I got there, but it was non refundable. I’m angry it was even an option on Expedia.
Séjour de 2 nuits en août 2023
Réponse de Barbara le 12 sept. 2023
Sorry for the inconvenience, Tabitha! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Barbara

4/10 Médiocre

Jennifer

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This is it was very horrible compared to the last time we stayed there. There were burn holes in the sheets and comforters. Which that really didn't bother us that much. There was mold on the night stands. The shower was not very clean and there was mold in it. Also the shower curtain rod was close to falling. The air conditioning unit looked like it wanted to fall apart although it did work great. There was a pretty big dent in the wall. I was just very surprised considering it looked more well kept the last time we had stayed there.
Séjour de 1 nuit en août 2023
Réponse de Ava le 12 sept. 2023
Apologies for the problems you had faced, Jennifer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

8/10 Bien

Elijah

Les points forts : Personnel et service
Séjour de 2 nuits en juillet 2023
Réponse de Tim le 12 sept. 2023
Thank you for rating us highly, Elijah! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

10/10 Excellent

Jose Jesus

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La habitación súper cómoda , ambiente tranquilo, restaurantes cerca , muy conveniente
Séjour de 2 nuits en juillet 2023
Réponse de Ava le 12 sept. 2023
¡Encantado de escuchar sus palabras de elogio, Jose! Le garantizaremos un servicio constante la próxima vez que nos visite. Que tengas un agradable día por delante. Saludos, Ava

6/10 Satisfaisant

Marcus

Séjour de 1 nuit en juillet 2023
Réponse de Eva le 25 juil. 2023
Hi, Marcus! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Horrible

Larez

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The first room they put me in had bugs and cable to tv cut.. the second room in the middle of the night the lights and air went out.. I went to front desk for refund and I was told Expedia would refund me and I haven't received anything.. service was the worst I ever experienced
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 20 juil. 2023
Hi, Larez! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 Horrible

Henry

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Dirty Mold on bathtub Roaches black areas on one side of the bathroom rug toilet paper dispenser missing rod gum on chair bugs in bed floor dirty
Séjour de 2 nuits en juillet 2023
Réponse de Eva le 20 juil. 2023
Hi, Henry! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Eva

6/10 Satisfaisant

Debbie

Voyage d’affaires
Les points forts : Personnel et service
Room wasnt bad. Stains on sheets. Ac worked not as well as I woulda liked. I Worked nightshift was rhere for 4 weeks. Grateful housekeeping didnt try to clean my room throughout day. That is maun thing i was happy about. Rebivations were veing done. Vehicle alarms would start going off throughout night. Random times. Parking was adquate. Had to play musical parking. Had one work truck that took up 2 spots most of the time. But over all wasnt a bad stay. Contrary to other posts there was no bedbugs. Never tried breakfast so can not comment on that.
Séjour de 27 nuits en juin 2023
Réponse de Ammy le 16 juil. 2023
Hi, Debbie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Horrible

Ethan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was absolutely disgusting. Someone else’s hair on the bed sheets, mildew and grime all over the bathroom, bedbugs, and even though it was a “no smoking” room there were cigarette burns on just about everything and it reeked of cigarette smoke
Séjour de 2 nuits en juillet 2023
Réponse de Ammy le 16 juil. 2023
Apologies for the problems you had faced, Ethan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Bien

Mary

Séjour de 1 nuit en juillet 2023
Réponse de Barbara le 10 juil. 2023
Hi, Mary! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Joey le 21 juin 2023
Hi, Ashley! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey

8/10 Bien

Manilda

Voyage en famille
Les points forts : Personnel et service
Séjour de 3 nuits en juin 2023
Réponse de Joey le 21 juin 2023
Hi, Manilda! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 Horrible

Tyese

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Water was black running from tub faucet and ppl walking around talking loud
Séjour de 1 nuit en mai 2023
Réponse de Lisa le 3 juin 2023
Hi, Tyese! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Horrible

RITA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bugs in beds.. did not stay
Séjour de 2 nuits en mai 2023
Réponse de Lisa le 3 juin 2023
Hi, Rita! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Lisa le 3 juin 2023
Hey Melinda! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

2/10 Horrible

Jose

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately the place was dirty as a dumpster, bugs in the room, dirty towels and sheets…. To pay 120$ a night in Columbia TN, was a very poor choice…
Séjour de 1 nuit en mai 2023
Réponse de Barbara le 18 mai 2023
Hi, Jose! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 Satisfaisant

Mina

Voyage en groupe
Séjour de 2 nuits en mai 2023
Réponse de Joey le 18 mai 2023
Hi, Mina! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

2/10 Horrible

Susan

Séjour de 1 nuit en mai 2023
Réponse de Ammy le 10 mai 2023
Hi, Susan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Médiocre

Lauren

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en avril 2023

2/10 Horrible

Tahlina

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This hotel stay was the worst part of my stay in Tennessee. The staff was not accommodating. Every towel and face rag in the room was filthy like it had been used, folded and put back on the shelf. It was just an unpleasant stay and I feel I should have been compensated for being inconvenienced.
Séjour de 1 nuit en avril 2023
Réponse de Ammy le 4 mai 2023
Hi, Tahlina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Average stay.
Had to wait approximately 30 minutes before some one came to the night window to check us in as they were asleep and very unfriendly because we woke them up. As advertised. This is a no frills MOTEL. Rooms are outdated but clean. Needed a weather seal on the door as dirt and air come in from the bottom of the door. Sheets were clean and bed was more comfortable than expected.
Séjour de 1 nuit en avril 2023
Réponse de Ava le 19 avr. 2023
Hi, Guest! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ava

8/10 Bien

Brian

Séjour de 1 nuit en février 2023
Réponse de Rosy le 20 févr. 2023
Hey, Brian ! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Rosy

2/10 Horrible

Cole

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Rude
Séjour de 1 nuit en février 2023
Réponse de Eva le 7 févr. 2023
Hi, Cole! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

6/10 Satisfaisant

Constance

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was ok, it was a drunk man in the lobby, it took the receptionist 15 minutes to come to the desk
Séjour de 1 nuit en novembre 2022
Réponse de Ammy le 23 nov. 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Horrible

Leslie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs
Séjour de 2 nuits en octobre 2022
Réponse de Ammy le 7 nov. 2022
Hi, Leslie! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Médiocre

Mario

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nada todo estaba sucio
Séjour de 1 nuit en octobre 2022
Réponse de Ammy le 7 nov. 2022
Hola, Mario. Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus sugerencias para ofrecerle la mejor experiencia posible la próxima vez Saludos, Tim

2/10 Horrible

Preston

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was not told that property was under construction till we got there half the stuff didn't work in the rooms and no discount was even considered due to what was going on do not recommend staying here
Séjour de 1 nuit en octobre 2022
Réponse de k le 20 oct. 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kate

10/10 Excellent

Jose Jesus

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
El hotel está muy bien , convenido cerca de mi trabajo , limpio y camas cómodas
Séjour de 2 nuits en septembre 2022
Réponse de k le 20 oct. 2022
¡Hola Jose Jesus! Me alegra saber que admira nuestros servicios. Esperamos poder atenderle pronto. Saludos cordiales, Janet.

2/10 Horrible

Matthew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible experience
When we arrived at the hotel. Upon checking in i was surprised by them charging my card 60 bucks for something i have no clue of. I paid what yall were charging and usually thats it. When i get to my room it doesnt have a working hot tub or jets theres spiders and roaches everywhere. I went and asked the front desk clerk and he informed me there was no hot tub or suite anymore there but thats what i was under the impression i was reserving when i did. There was dead bugs all over the room and the water from the clogged jets was dark black and muddy like. Then our room is opened by someone i have no clue who she was but that was rude and it wasnt check out yet. So why did she open my rooms door.
Séjour de 1 nuit en septembre 2022
Réponse de Mike le 6 sept. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

10/10 Excellent

kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Better than exspected. It was well worth the price.
Séjour de 1 nuit en août 2022
Réponse de Jack le 29 août 2022
Great to hear this! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Jack

2/10 Horrible

Jackie

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was the dirtiest, needing work/maintenance and needing all new bedding & linens, the worst hotel we have EVER stayed at. The noise of neighbors was soo inappropriate. We checked out early. We will never go back.
Séjour de 3 nuits en juin 2022
Réponse de Ammy le 19 août 2022
Hi, Jackie! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nasty
Air conditioning worked but was loud, unit had broken vents. Bathroom was tiny and the bathtub had broken rails and shelf was broken, linens looked dirty, lighting was rigged, no lamps, USB wall outlet didn’t work. Furniture was old and worn, dresser was missing a drawer, lobby was unwelcoming
Séjour de 1 nuit en juillet 2022
Réponse de Arthur le 17 août 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Horrible

Sara

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Completely disgusting an rude!!!
Waited outside in the middle of the night for 10 mins an had to call head office to even get key! Then she came out basically mad didn’t even say one word to me gave me a key didnt tell me where room was located or anything i said have a good night she rolled her eyes an walked away. The sheets were disgusting roach traps everywhere. The room was disgusting we stayed for 5 hours an left.
Séjour de 1 nuit en juillet 2022
Réponse de Ammy le 21 juil. 2022
Hi, Sara! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zero rating do not stay
Complete pile of trash. The pictures are lies and this place should be torn down. Checked in and the front desk was awful. Went to the room completely trash. Blood on the sheets shower was black mold above the shower head. Rags where not cleaned but black. Checked out within a small amount of time with no refund. The woman even tried to give me the key back to make me stay. Outside parking lot cars broke down weeds 6 foot tall and pool area was a mess. Please don't stay here they only get your money and take off.
Séjour de 1 nuit en juin 2022
Réponse de Ammy le 24 juil. 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Christina le 22 juin 2022
Hi, Kevin! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Christina!

6/10 Satisfaisant

Cathi Jo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022
Réponse de Christina le 10 juin 2022
We are sorry for the inconvenience, Cathi! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Horrible

Maryia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The dirtiest place for stay
Séjour de 2 nuits en avril 2022
Réponse de Simon le 29 juin 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT stay here
I refused to stay at this property, as I was checking in, there were police everywhere, arresting someone belligerent in the lobby and raiding a room near me. A woman outside told me not to check in as it was disgustingly dirty in her room, as I parked a man was sleeping in his car beside me. I felt unsafe. I went to the room, the bedspread had cigarette burns and stains. I left immediately, when I should had left at the first encounter. Also, I can’t believe this place was $100 when the really nice holiday inn 40 minutes away was $75.
Séjour de 1 nuit en avril 2022
Réponse de Ammy le 3 mai 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

4/10 Médiocre

Jessica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing unique about property besides outside paint job. Pictures online made it look beautiful but cleanliness was not up to par. Vents were dirty, non working hair dryer, cigarette burns on bed covers, and mismatching continuously blinking lights. Rooms must be smoking rooms as cigarette smoke smell is the first thing you get when walking in room. Checked out early couldn’t do it another day.
Séjour de 3 nuits en avril 2022
Réponse de Cheshta le 3 mai 2022
Hi, Jessica! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de Cheshta le 23 mars 2022
Hi, Michael! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

4/10 Médiocre

David

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room we reserved weeks in advance was given away before we got there and was told to call Expedia to dispute. Ended up getting similar room for same price. Lobby customer service was poor and maybe even rude. Cigarette burns on furniture and sheets in non smoking room. Toilet paper not stocked in room. Rooms were clean, but not maintained. Not what I would expect to get for $105 per night. Making an annual trip to this area and will not stay here again.
Séjour de 2 nuits en mars 2022
Réponse de Jackson le 22 mars 2022
Hi David, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson