2/10 – Ungenügend
Angel B.
3. Aug. 2025
Verbesserungswürdig: Sauberkeit
We planned a trip for our Womens group to have a retreat but when we got to the house, there were 4 homeless men camping in the back where we were told to park. Along the side of the house was a mattress and items that another homeless person was living and appeared to have been there for some time. Then when we got inside, the house did not look shiny and new like the photos they advertised. It was apparent the company used A.I. to doctor the photos. Let me be clear these were not just old photos but completely fabricated. One of the downstairs bedrooms didn’t open and there were bed bugs in one of the upstairs bedrooms. I am assuming they were in all of them but one room was enough for us.We messaged the Housepitality Team and told them we weren’t going to stay there another minute. After hours of no contact except for an automated response from the host we had to reach out to VRBO directly. It wasn’t until days later that we disputed the charge as well as made contact with VRBO customer service that we received a generic message stating that they would be issuing a refund. This was beyond frustrating, not to mention stressful to find housing for 12 women in a city that was booked out. We had to add travel plans on top of doubling our budget. If you are looking for great personal customer service along with true to life photos book elsewhere you won’t find it with Housepitality.
Angel B.
Aufenthalt von 2 Nächten im August 2025