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Avis sur TownePlace Suites by Marriott Columbus Hilliard

3 out of 5
TownePlace Suites by Marriott Columbus Hilliard
4079 LYMAN DRIVE, Hilliard, OH

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 339 avis sur 434." "
Note des voyageurs de 8 (Bien), d’après 65 avis sur 434." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 434." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 434." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 434." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

Pamela, Citrus Heights

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, good breakfast options, very clean (newer property), easy parking, walking trails all around the hotel for MILES, which was a plus. The only downside was on Friday night when people were outside on the patio at the front of the property, partying until 1:30 in the morning. Our room was on this side, and it was impossible to ignore the noise right below the room. The front desk said that "quiet time" only refers to the inside of the hotel. Ask for a room at the back of the property if you stay here to avoid the possibility of noisy people partying into the wee hours. Otherwise, it was a good place to stay.
Séjour de 2 nuits en mai 2024
Réponse de Matthew S. le 26 mai 2024
I'm so sorry to hear that. It is not our policy that quiet hours are only on the inside of the property. I will follow up with the desk associate and make sure we correct this error. I hope that you give us another chance one day soon!

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean, friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Matthew le 24 mai 2024
Dear Debra,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No problems here. Safe and clean suite.
Séjour de 1 nuit en mai 2024
Réponse de Matthew le 24 mai 2024
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

dixie, Columbus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en mai 2024
Réponse de Matthew S. le 8 mai 2024
Dear Dixie,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Hector

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was excellent but very far from the OSU campus.
Séjour de 4 nuits en avril 2024
Réponse de Eric le 30 avr. 2024
Thank you for sharing.

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 2 nuits en avril 2024
Réponse de Eric le 29 avr. 2024
Thank you for sharing

10/10 Excellent

michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and spacious room. Would stay again 10/10.
Séjour de 1 nuit en avril 2024
Réponse de Matthew S. le 22 avr. 2024
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

8/10 Bien

Michael

Séjour de 1 nuit en mars 2024
Réponse de Matthew S. le 8 mai 2024
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Stacey

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff pet friendly
Séjour de 2 nuits en avril 2024
Réponse de Matthew S. le 17 avr. 2024
Dear Stacey,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Sara

Séjour de 3 nuits en avril 2024
Réponse de Matthew S. le 8 mai 2024
Dear Sara,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Matthew S. le 12 avr. 2024
Dear Justin,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General Manager

10/10 Excellent

Chase

Séjour de 1 nuit en mars 2024
Réponse de Matthew S. le 22 avr. 2024
Dear Chase,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Matthew S. le 3 avr. 2024
Dear Linda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General Manager

10/10 Excellent

Bethany

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and convenient… no problems at all!
Séjour de 1 nuit en février 2024
Réponse de Eric le 26 févr. 2024
Thank you for sharing

10/10 Excellent

Paul, Naperville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice and clean
Séjour de 1 nuit en février 2024
Réponse de Matt le 25 févr. 2024
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Matthew S. le 20 févr. 2024
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Rachel

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almost perfect
This hotel was very clean and comfortable. Our kids loved thw pool. It was a ten minute drive to downtown Columbus. The only complaint we had was the lady at the front desk was a little rude when my husband told her there was a car alarm going off in the parking lot all night. The man who was at the front desk when we arrived made up for it. He was so kind and helpful!!
Séjour de 1 nuit en février 2024
Réponse de Matt le 17 févr. 2024
Dear Almost perfect,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms and property were clean and welcoming. We loved our stay and would certainly stay again.
Séjour de 2 nuits en février 2024
Réponse de Eric le 12 févr. 2024
thank you for sharing

10/10 Excellent

Betsy

Séjour de 5 nuits en janvier 2024
Réponse de Matthew le 27 mars 2024
Dear Betsy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Matthew le 24 janv. 2024
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brittany

Séjour de 2 nuits en janvier 2024
Réponse de Matthew le 23 janv. 2024
Dear Brittany,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding
Hotel was so beautiful, everything extra clean, best part-no stinky smells anywhere!! Very good beds and bedding. Delicious breakfast. Also, very honest staff, we accidentally forgot a piece of jewelry, came back once realized and it was returned. That's a highly respected and appreciated act.
Séjour de 2 nuits en janvier 2024
Réponse de er le 10 janv. 2024
Thank you

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff understands the customer experience. Our room was spotless. Highly recommended this facility for folks in the Hilliard/Columbus area.
Séjour de 2 nuits en janvier 2024
Réponse de Eric le 10 janv. 2024
Thank you

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My choice in Hilliard Ohio
I love this Hotel! The property is very clean and the staff is always willing to help! So nice to feel at home when you are away from your own home!
Séjour de 13 nuits en décembre 2023
Réponse de Eric le 10 janv. 2024
Thank you

10/10 Excellent

Gary

Voyage d’affaires, Voyage en couple
What a great staff of employees, great location, quiet
Séjour de 3 nuits en décembre 2023
Réponse de Eric le 10 janv. 2024
Thank you

2/10 Horrible

Kimberly

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked through Expedia, where they only allow you to list one person. I booked for 2 people like I always do for my team drivers. the hotel refused to let the other driver stay on the second night because his name was not on the hotel. The staff was very rude to myself as well as my driver. I ended up having to book a different hotel and contest the charges.
Séjour de 2 nuits en décembre 2023
Réponse de eric le 27 déc. 2023
thank you for sharing

10/10 Excellent

Susanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de er le 26 déc. 2023
Thank you

10/10 Excellent

Scott

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de er le 26 déc. 2023
Thank you

10/10 Excellent

Monikah

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the better hotels I’ve stayed in. I knocked one star off under condition only because my toilet had a hard time flushing properly. Other than that, great room and stay!
Séjour de 4 nuits en décembre 2023
Réponse de er le 26 déc. 2023
Thank you

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb!!!!!
Our stay at this hotel is in our top 3 of all hotel stays ever. We travel 10-12 times a year for over 12 years due to athletic competitions. The hotel room and bathroom, the gym, the lobby, the breakfast area, the elevators were absolutely spotless. Hot coffee was available already at 5 am. The staff was so welcoming, kind and courteous, we were beyond pleased and impressed. The hotel was very quiet at all times, we didn’t experience any loud quests. The extra few minutes drive to The Ohio State University was well worth it in exchange for a safe quiet super clean and budget friendly hotel stay. We cooked most of our meals in the hotel room kitchen, but when we needed a ready meal we had many food options around the hotel. The mattresses in the rooms were probably the most comfortable we ever slept on in a hotel. The bathrooms are large and spotless. Can’t say enough about this hotel. I hope they continue to keep this property so impressive…..
Séjour de 4 nuits en décembre 2023
Réponse de eric le 12 déc. 2023
Thank you for sharing.

10/10 Excellent

Terence

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and very friendly staff.
Réponse de Matt S. le 8 févr. 2024
Dear Terence,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General ManagerTownplace Suites Hilliard

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel, plan to use in my future visits.
Séjour de 1 nuit en décembre 2023
Réponse de er le 5 déc. 2023
Thank yo for sharing

10/10 Excellent

Megan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at many hotels before and this was by far the best we have stayed at. The hotel was clean and beautiful
Séjour de 1 nuit en décembre 2023
Réponse de eric le 5 déc. 2023
Thank you for sharing

10/10 Excellent

Josephine Juiwai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de eric le 5 déc. 2023
Thank you for sharing

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, convenient location, great parking
Séjour de 4 nuits en novembre 2023
Réponse de eric le 4 déc. 2023
Thank you for sharing

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Water in pool a little chilly and oatmeal to runny
Séjour de 2 nuits en novembre 2023
Réponse de eric le 20 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de eric le 20 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Eric le 13 nov. 2023
Thank you for sharing

10/10 Excellent

Jessie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again
Séjour de 4 nuits en novembre 2023
Réponse de Eric le 13 nov. 2023
Thank you for sharing

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Greatly enjoyed our stay. Clean, quiet, and convenient.
Séjour de 3 nuits en novembre 2023
Réponse de Eric le 13 nov. 2023
Thank you for sharing

10/10 Excellent

Jay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Eric le 6 nov. 2023
Thank you for sharing

6/10 Satisfaisant

Drew

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Nice amenities, room was clean when we arrived but we didn’t have any housekeeping services until we called down to front desk by our 4th day there.
Séjour de 5 nuits en octobre 2023
Réponse de Eric le 6 nov. 2023
Thank you for sharing

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Review of Quality of Stay.
It was very clean, up-dated. The only issue is that the TV is mounted to the side of the bed, instead at the foot of the bed on wall; viewing is aggravating.
Séjour de 4 nuits en octobre 2023
Réponse de Eric le 29 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de eric le 29 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Private enjoyed the peaceful environment
Séjour de 5 nuits en octobre 2023
Réponse de Eric le 24 oct. 2023
Thank you for sharing

8/10 Bien

Rhina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mal funcionamiento del aire acondicionado
Séjour de 1 nuit en octobre 2023
Réponse de eric le 20 oct. 2023
thank you for sharing

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely clean and modern looking facilities. We enjoyed the indoor pool and the fitness room. The breakfast buffet had plenty of hot and cold choices. The suites were well equipped and roomy.
Séjour de 5 nuits en octobre 2023
Réponse de Eric le 18 oct. 2023
Thank you for sharing.

2/10 Horrible

Mekhi

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
They did not have the room I requested and someone was banging against the wall
Séjour de 2 nuits en octobre 2023
Réponse de eric le 16 oct. 2023
Thank you for sharing your feedback about your recent stay

10/10 Excellent

terance

Séjour de 4 nuits en octobre 2023
Réponse de Eric le 6 nov. 2023
Thank you for sharing

10/10 Excellent

Laura

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved our 3-night stay here. Most importantly, the entire property was spotless. In addition, the service was friendly, the breakfast was decent, and we thought the outdoor area with the fire pit was a really nice touch. Hubby even thought the gym was nice, and as far as I can recall, he’s never been satisfied with a hotel gym before!
Séjour de 3 nuits en octobre 2023
Réponse de Stacy le 11 oct. 2023
Thank you so much for the positive feedback! We hope you will visit us again next time!