While the Oriana Villa was beautiful and the view exquisite, the villa I paid for was not the villa I got.
As of today, 03/13/2023, I haven't received a deposit refund nor a written justification for the villa owner keeping my full deposit since leaving the villa on10/23/2022. VRBO also has not received any correspondence regarding the return of my deposit.
Oriana Villa was advertised on various websites with different information. Some stated it had: 5 bedrooms, it only has 4; 5 or 4 Ā½ bathrooms, only 3 Ā½; a clothes dryer, it did not have one; 60 or 100 stairs from SS163, it is over 200.
Advertised luggage lift but it was not operational. We had to pay to have a porter carry the luggage up and down the 200+ stairs.
Previous guests had positive comments regarding the staff on the property that cleaned, prepared breakfast and helped with the logistics such as, suggestions for restaurants and tours, reservations and obtaining transportation (taxi, ferry, driver, bus). I expected this same level of service. Unfortunately, the staff member who was staying on the property acted inappropriately so he had to be asked to leave the villa. The villa did provide substitute staff to prepare breakfast and clean the villa. But no one stayed on the property to regularly clean the pool, perform other maintenance, or help with logistics.
It was the trip of a lifetime, and I would give Conca dei Marini 5 stars but ZERO STARS FOR VILLA OWNER'S RESPONSIVENESS.
