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Avis sur La Quinta Inn & Suites by Wyndham Cookeville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cookeville
1131 South Jefferson Avenue, Cookeville, TN

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 423 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 329 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 1005." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel avec super petit déjeuner
Nous avons séjourné 2 nuits en septembre dans des chambres sur l'arrière de l'hôtel qui sont plutôt calmes. Le personnel est très accueillant et prévenant. Le petit déjeuner est propose des produits de très bonne qualité, très au dessus des autres hôtels. Nombreux restaurant à faible distance.
Séjour de 1 nuit en septembre 2018
Réponse de Bradley le 19 oct. 2018
Thank you for taking the time to write and submit a review.

4/10 Médiocre

Robert

Voyage en couple
Les points forts : Personnel et service
It’s an old property. Sadly it’s a 2 star. It was clean and quiet and the front desk were nice and patient. Breakfast needs an improvement. Overpriced.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear guest,Thank you for sharing your feedback with us. We appreciate your comments about the cleanliness and quietness of the hotel, as well as the friendly and patient front desk staff. We apologize for any inconvenience caused by the breakfast, and we will take your feedback into consideration for future improvements. We understand your concerns about the property being old and the pricing. Your feedback is valuable to us, and we will use it to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Joan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager was fast, efficient and kind. The room was clean and comfortable. The hotel was quiet and convenient to find.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear guest,Thank you for your positive feedback regarding our service. We are delighted to hear that you found our staff to be fast, efficient, and kind. We are also glad that you found the room to be clean and comfortable. It's great to know that the hotel was quiet and convenient to find. We appreciate your recommendation and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 Médiocre

Rachel

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Was on the second floor and whenever the floor above us walked or moved at all the ceiling in our room crackled and snapped like it was going to fall in. Got zero sleep. So bad we checked out after the first night and went to a different hotel. Other guests complained about the same issue. Do not recommend staying at this location. Have stayed at other LaQuinta locations with no issues. This one was BAD. Do not stay here if you want to get any sleep.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Rachel,We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and are actively addressing the noise issue to ensure a comfortable stay for all our guests. Your comments have been shared with our maintenance team for immediate resolution. We regret that we fell short of your expectations, and we hope you'll consider giving us another chance to provide you with the excellent experience that we strive for.Sincerely, Hotel Manager

8/10 Bien

Sarah

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your review! We're thrilled to hear you enjoyed your stay with us. If there's anything specific you think we could improve on to make your experience even better next time, please let us know. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager

10/10 Excellent

jeffery

Voyage en famille
Clean and staff was professional
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Jeffery,We're thrilled to hear that you had a fantastic experience during your stay! Ensuring a clean environment and providing professional service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good over all
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good overall experience with us. Your satisfaction is our priority, and we hope to welcome you back again soon for another enjoyable stay.Sincerely, Hotel Manager

8/10 Bien

Deborah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean & nice staff
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Deborah,We're delighted to hear that you found our hotel clean and our staff pleasant during your stay! Your positive feedback means a lot to us. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know. We're always eager to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Bien

Ralphi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your review. We're glad you had an excellent experience. If there's anything we can improve to earn that extra star next time, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, clean, quiet, felt safe, comfy bed. Bathroom/Shower need updating.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly, the hotel clean and quiet, and that you felt safe during your stay. We appreciate your comments regarding the bathroom and shower, and we'll take them into consideration for future improvements. We hope to welcome you back for another comfortable stay soon.Sincerely,Hotel Manager

10/10 Excellent

Norman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La Quinta is always good. And I prefer interior halls. Nice n quiet
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us at La Quinta. We're glad our interior halls provided the quiet atmosphere you prefer. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Bien

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed in a suite. Very nice clean room. Bed was comfortable. The inside of the property is well maintained. Negatives: hot water was an issue. Our TV remote would not work therefore the TV was useless. The front desk changed the batteries in it but it did not fix the problem. The free breakfast was terrible.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thank you for your feedback regarding your recent stay in our suite. We're delighted to hear that you found the room clean and comfortable and that you appreciated the well-maintained property. However, we apologize for the issues you encountered with the hot water, TV remote, and the breakfast. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Bien

Christopher, Kingsport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Overall the property was good, but when the sign out front says "Brand New Rooms" you expect that the room you stay in will be "brand new". Our room definitely could not be described as brand new. The carpet in the entry was threadbare. There was a coating of rust on some of the surfaces and the air conditioner unit filter may need to be cleaned. Also, we were able to hear the next door guest's alarm going off at 4:00 in the morning continuously for about an hour. Finally had to get up and actually go to the front desk to complain because the phone in the room didn't work. However, the bed was comfortable and the breakfast was excellent.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the property overall good and enjoyed the comfortable bed and excellent breakfast. We apologize for any inconvenience caused by the room not meeting your expectations regarding cleanliness and maintenance issues. We'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

6/10 Satisfaisant

Amanda

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Pool not open which was a bummer. The air filter in the room seems to not have been cleaned in the last five years but over all the room was clean and the stay for over night was comfortable enough
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the pool closure and the condition of the air filter in your room. Your comments will be shared with our team to ensure improvements are made.We're glad to hear that overall your stay was comfortable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room smelled fresh and new - no trace of smoke, or cleaned out smoke. Pillows were standard lumpy low grade.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room fresh and free of smoke odor. Your comment about the pillows is duly noted, and we'll look into ways to improve our bedding options for a more comfortable stay. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Leah

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Leah,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable, and we would like to learn more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work towards making improvements.Sincerely,Hotel Manager

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 mai 2024
Dear David,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bien

Nancy

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Absolutely the worst chemical smell and stench that’s ever been in a room. The carpet is shredded and it’s just a disgusting place
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. Your feedback regarding the chemical smell and the condition of the carpet is concerning, and we take it very seriously. Rest assured, we will address these issues immediately to ensure a more comfortable and pleasant stay for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excellent

Kristi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Susana

Voyage en famille
Les points forts : Personnel et service
The breakfast attendant was so nice
Réponse de Bradley le 8 avr. 2024
I will be passing this message on to our attendant whom I am sure will be thrilled to hear the news. Thank you for taking the time to let us know. Have a great week!

10/10 Excellent

Pamela, Lombard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay was short but facilities were clean and staff friendly
Séjour de 1 nuit en avril 2024
Réponse de Bradley le 8 avr. 2024
Thank you for taking the time to share your experience. So happy to hear you enjoyed your stay. See you soon!

2/10 Horrible

Howard

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Bradley le 8 avr. 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay did not meet expectations.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Entrance small and difficult
Séjour de 2 nuits en avril 2024
Réponse de Bradley le 8 avr. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry you had issues entering the parking lot. We will look at methods to widen it beyond the two lanes. Thank you again for taking the time to share your experience.

6/10 Satisfaisant

Danielle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in and parking. I did not like my room was by the elevator and the walls were thin so I could constantly hear it.
Séjour de 1 nuit en mars 2024
Réponse de Bradley le 4 avr. 2024
Thank you for taking the time write and submit a review. We are sincerely sorry for the issue you encountered. We will continue to look into more solutions to nullify the noise. Thank you again for taking the time to share your experience. Have a great week!

10/10 Excellent

Drew

Voyage d’affaires
Great stay
Séjour de 1 nuit en avril 2024
Réponse de Bradley le 4 avr. 2024
Thank you for taking the time to share your experience. We are very pleased to hear you enjoyed your stay.

8/10 Bien

Debra

Voyage en famille
Get hotel and clean!
Séjour de 1 nuit en mars 2024
Réponse de Bradley le 29 mars 2024
Thank you for taking the time to write and submit a review. We are very happy to hear you enjoyed your stay with us. Hope to see you again soon!

8/10 Bien

Garland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Bradley le 25 mars 2024
Thank you for taking the time to share your experience.

6/10 Satisfaisant

Lori

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Bradley le 22 mars 2024
Thank you for taking the time to share your experience.

10/10 Excellent

Kristi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Bradley le 18 mars 2024
Thank you for taking the time to share your experience.

8/10 Bien

Charles

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
None
Séjour de 1 nuit en mars 2024
Réponse de Bradley le 18 mars 2024
Thank you for taking the time to share your experience.

10/10 Excellent

Bethany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower was amazing. great water pressure and the dove shampoo and conditioner smelled good. just 2 things that could improve. breakfast needs more gluten free options. maybe a rice based cereal and eggs. and the ice machine on the second floor was out of order. other than that i fully recommend this place.
Séjour de 2 nuits en février 2024
Réponse de Bradley le 4 mars 2024
Thank you for taking the time to write and submit a review. I will look into the other breakfast options you gave and see what we can add. Thank you again for taking the time to share your experience and helpful suggestions. Hope to see you again soon!

6/10 Satisfaisant

Raymond, Monroe

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
I typically use another brand and this hotel didn’t change my mind and made me regret my choice…
Séjour de 1 nuit en février 2024
Réponse de Bradley le 19 févr. 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay feel below expectations.

2/10 Horrible

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty grungy and smelled musty. We refused to stay and were fortunate to get a refund.
Séjour de 3 nuits en février 2024
Réponse de Bradley le 19 févr. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

8/10 Bien

Robert

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Bradley le 2 févr. 2024
Thank you for taking the time to share your experience.

4/10 Médiocre

Jean-Francois

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Les photos sur le site son beaucoup mieux que la réalité. Je ne retournerai pas à cet hôtel.
Séjour de 1 nuit en janvier 2024
Réponse de Bradley le 2 févr. 2024
I am very sorry for the issues you encountered. Please allow me to express my sincerest apologies. We hope one day to get another opportunity to impress you on your future travels.

4/10 Médiocre

Guy

Voyage d’affaires, Voyage en couple
Bathroom in poor condition . Loose and missing floor grout. Cracked and chipped tile, risk of lacerations to bottom of feet. Tub spout/shower diverter not working, paint peeling on the ceiling, exhaust fan not working, poor drainage in tub and sink, badly cracked shower wall. We need to stay an additional 2 days but moved to another hotel.
Séjour de 3 nuits en janvier 2024
Réponse de Bradley le 22 janv. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry for the issues you encountered during your stay. I will be passing this review on to maintenance to ensure these items are taken care of. Thank you again for taking the time to share your experience.

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, quality stay. Good price. Great location. Service was nice.
Séjour de 1 nuit en janvier 2024
Réponse de Bradley le 15 janv. 2024
Thank you for taking the time to submit a review.

4/10 Médiocre

Nancy

Voyage d’affaires
Séjour de 4 nuits en janvier 2024
Réponse de Bradley le 15 janv. 2024
Thank you for taking the time to submit a review. We are sincerely sorry your stay feel short of expectations. We hope to one day have the opportunity to impress you during your future travels.

8/10 Bien

John

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Bradley le 12 janv. 2024
Thank you for taking the time to submit a review.

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and peaceful hotel. Accommodating and friendly staff. We enjoyed our stay very much. The only thing I would change is adding an exhaust fan to the bathroom. Also, the bathroom vent needs to be dusted. Otherwise, we plan to return to La Quinta next year!
Séjour de 5 nuits en janvier 2024
Réponse de Bradley le 12 janv. 2024
Thank you for taking the time to share your experience Donna. I have share this review with our maintenance team to ensure this item is repaired. Thank you again for taking the time to write and submit a review. We truly appreciate it!

10/10 Excellent

Donald, Frisco

Voyage avec des animaux de compagnie
Les points forts : Équipements
Solid
Séjour de 1 nuit en janvier 2024
Réponse de Bradley le 12 janv. 2024
Thank you for taking the time to write and submit a review.

8/10 Bien

Kim

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient and nice for the price!
Séjour de 1 nuit en décembre 2023
Réponse de Bradley le 12 janv. 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay, good amenities and friendly staff.
Séjour de 2 nuits en décembre 2023
Réponse de Bradley le 12 janv. 2024
Thank you for taking the time to share your experience.

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hot water mixing valve was not working properly. Water would change temperature radically from ok to scalding hot without changing the valve.
Séjour de 1 nuit en décembre 2023
Réponse de Bradley le 19 févr. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

6/10 Satisfaisant

Ibrahim

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The hotel itself has had water damage. Our room had a visible giant spot over the bed that they did not try to blend with the rest of the ceiling. The headboard wasn’t clean and had some sort of water/grease marks and the shower tub water faucet was coming out of the socket and needed to be caulked (same with the toilet water connection). There were some dark spots in the shower area up top that seemed questionable like black mold, but I didn’t check it more. Our sink came out with brown water when we first tried to wash our hands but it returned to normal after a bit. Overall, staff were nice and helpful, but the rooms need better long term maintenance as the price to stay here isn’t on the lowest end and we have stayed at cheaper places that were cleaner and better maintained.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Wilbert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Gumesindo

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Jessica

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Meh
The bed was awful, both of us work up with backaches and had to sleep on the couch which was also not comfortable. The sink in the bathroom was filthy but the rest of the bathroom was clean. There were dead bugs in the windowsill behind the curtains.
Séjour de 1 nuit en décembre 2023