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Avis sur Holiday Inn Express and Suites Courtenay Comox, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Courtenay Comox, an IHG Hotel
310 HUNT ROAD, Courtenay, BC

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 236." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 236." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 236." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 236." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 236." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

CHRISTOPHER

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, nearly new building (less than a year old) and a very good breakfast.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A new hotel well located with a bonus of being near a casino/restaurant.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is well located
Séjour de 1 nuit en mai 2024
Réponse de Maina le 19 mai 2024
Hi Beth,Thank you very much for staying with The Holiday Inn Express and Suites Courtenay, Comox. Hope to welcome you here again soon. Have a nice day!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Manasvi le 21 mai 2024
Hello Robert,Thank you for staying with us and giving us good review. we hope to see you soon!Thanks once again,Take careManasvi Thakkar

10/10 Excellent

Oskar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Séjour de 1 nuit en mai 2024
Réponse de MT le 19 mai 2024
Hi Oskar, Thank you so much for visiting us and for taking time to give us a good review.We hope to welcome you again soon!Once again thank you,Take CareFront desk team

10/10 Excellent

Denis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en mai 2024
Réponse de Manasvi Thakkar le 14 mai 2024
Hello Denis, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care

10/10 Excellent

Athena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, comfy beds- great free breakfast! Love the location for convenience, it’s close to many restaurants.
Séjour de 1 nuit en mai 2024
Réponse de Maina le 12 mai 2024
Hi Athena,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us. Have a nice day!

10/10 Excellent

BettyAnne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Katrina le 9 mai 2024
Hi BettyAnne, Thank you for taking the time to leave us a 5/5 star review of your recent stay at Holiday Inn Express and Suites Courtenay Comox. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Thank you

10/10 Excellent

Deborah

Voyage en famille, Voyage d’affaires
We are very happy with our stay. Thank you.
Séjour de 2 nuits en avril 2024
Réponse de Manasvi le 7 mai 2024
Hello Deborah, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care,

10/10 Excellent

Matthew, sooke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot
Séjour de 1 nuit en mai 2024
Réponse de Manasvi le 7 mai 2024
Hello Matthew, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care,

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en avril 2024
Réponse de Maina le 1 mai 2024
Hi Daniel,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Tracy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maina le 1 mai 2024
Hi Tracy,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed updated hotel with clean, clear lines. Very restful for me. Did I mention the bed with wonderful sheets, comforter and pillows?
Séjour de 3 nuits en avril 2024
Réponse de Maina le 1 mai 2024
Hi Julie,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Maina le 1 mai 2024
Hi Bridget,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

6/10 Satisfaisant

Danielle

Séjour de 1 nuit en avril 2024
Réponse de Katrina le 19 mai 2024
Hi Danielle, Thank you so much for staying with us recently and for taking the time to leave us a review of your visit. We apologize if your expectations were not fully met. If you could reach out to us directly and let us know what we could have done to make your stay better, we would greatly appreciate it. Once again, thank you for visiting and we hope to welcome you back in the future. Kind Regards, Front Desk Team

6/10 Satisfaisant

Jason

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Uncontrolled kids in hallways, super noisy.
Séjour de 1 nuit en mars 2024
Réponse de MT le 26 avr. 2024
Hello Jason,Thank you so much for choosing Holiday Inn for your stay and for your valuable feedback. And we are extremely sorry for the inconvenience.We are looking forward to welcoming you soon!Take care!

10/10 Excellent

Suzie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de MT le 25 avr. 2024
Hello Suzie,Thank you for choosing Holiday Inn Express for your stay and for your valuable feedback. We are looking forward to welcoming you soon.Take care!

10/10 Excellent

Ayja

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 2 nuits en avril 2024
Réponse de MT le 23 avr. 2024
Hello Ayja,Thank you for choosing holiday inn Courtenay Comox for your stay and for your valuable feedback. We are looking forward to welcoming you back.Take care!

8/10 Bien

Kevin

Voyage en famille
Les points forts : Équipements
Room price
Séjour de 3 nuits en avril 2024
Réponse de MT le 23 avr. 2024
Hello Kevin,Thank you for choosing holiday inn Courtenay Comox for your stay and for your valuable feedback. We are looking forward to welcoming you back..Take care!

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, easy, convenient. Will stay here again!
Séjour de 1 nuit en avril 2024
Réponse de MT le 23 avr. 2024
Hello Stephanie,Thank you so much for staying with us and for your valuable feedback. We look forward to welcoming you again.Take care!

10/10 Excellent

Darcy

Séjour de 1 nuit en avril 2024
Réponse de Maina le 1 mai 2024
Hi Darcy,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Leonna

Voyage en famille
Les points forts : Propreté
Clean, friendly and the most amazing breakfast. Vegan friendly was awesome
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 5 avr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Geneviève

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eat to access, friendly staff, good sleep.
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 3 avr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern, good location, affordable.
Séjour de 1 nuit en mars 2024
Réponse de MT le 1 avr. 2024
Thank you so much Scott for choosing holiday inn and for your valuable feedback. We are looking forward to welcoming you soon.Once again thank you,Take care!

10/10 Excellent

Gail

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always stay at this hotel when travelling through the area for work. Very clean, breakfast included, spacious rooms, it checks all the boxes. The room I checked into had not been cleaned, returned to the front desk and was immediately given a new one with profuse apologies. I could not get the tv to work due to password issue, asked for it to be fixed while I was out picking up dinner and all taken care of upon my return. I’ll be back, of course.
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 29 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so, once again we apologize for the room and the TV issue.

10/10 Excellent

juliet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very modern and clean
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 29 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Franc

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel Close to airport and shopping
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 27 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 28 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Carly

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 20 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Teresa, Powell River

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and minimal modern rooms. Comfy beds. Some wierd things were that a room key had to be placed in a slot in order to turn on a bathroom light. Also there was a loud fan noise in room 426 that was louder than my husbands snoring. It was a constant noise but I could hear it through the earplugs.
Séjour de 1 nuit en mars 2024
Réponse de MT le 18 mars 2024
Hello Teressa,We are so sorry to hear that you had difficulty with noise, but actually you can turn it off from your next time. We know it is hard to find out. But we will definitely try our best to make your smooth next time.Thank you for staying with us, we are looking forward to welcoming you soon.

10/10 Excellent

Gregg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
T
Séjour de 2 nuits en mars 2024
Réponse de MT le 18 mars 2024
Hi Gregg,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. Hope we achieved our goal in making your stay memorable by providing outstanding service. Looking forward to welcoming you again soon. Best regards,

6/10 Satisfaisant

Andrea

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Unfortunately it took almost 2 hours to get checked in as their system wasn’t showing we had paid, even though we could prove it on the receipt. The rooms were nice, and the bed was very comfortable! The breakfast was a great addition too!
Séjour de 1 nuit en mars 2024
Réponse de MT le 18 mars 2024
Hello, We are so sorry to hear that you didn't get good experience while doing check in at our property. As you were the witness the scenario at the time of check in, we tried to assist you in each and every possible way. Hopefully we will be able to make it smooth experience next time. Looking forward to welcoming you soon.

10/10 Excellent

Chelsey

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service and very helpful
Séjour de 1 nuit en mars 2024
Réponse de Maina le 12 mars 2024
Hi Chelsey,Thank you for choosing The Holiday Inn Express and Suites Courtenay, Comox. We hope you enjoyed your stay and that we will see you again soon.Have a nice day!Best regards,Front Office Team

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Maina le 12 mars 2024
Hi Angela,Thank you for choosing The Holiday Inn Express and Suites Courtenay, Comox. Looking forward to welcome you again. Have a nice day.Best regards,Front Office Team

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 9 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

4/10 Médiocre

Kris

Voyage en couple
Les points forts : Propreté et personnel et service
The property was decent enough but the price of our room was absolutely insane. We paid the same price for an ocean view SUITE at a resort and the room we had at this hotel was tiny. The fact that you need a card to turn on the lights is ridiculous as well. Definitely wont stay here again. Not for that price
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 9 mars 2024
We apologize for the inconvenience, we already look into this matter.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a new building. Super clean
Séjour de 1 nuit en mars 2024
Réponse de FO Team le 7 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

2/10 Horrible

Kathy

Séjour de 1 nuit en mars 2024
Réponse de FO Team le 27 mars 2024
We Apologize that you did not you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a amazing
Séjour de 1 nuit en février 2024
Réponse de MT le 1 mars 2024
Hello Victor,Thank you so much for taking time to give us your valuable feedback. We really appreciate it. Hope to see you soon.Thanks once again,Take care!

8/10 Bien

Judy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They could do a bit of work on breakfast. Otherwise convenient location, new and rooms were quiet.
Séjour de 3 nuits en février 2024
Réponse de FO Team le 28 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Brian and Laurette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New and layout in rooms is perfect for travellers!
Séjour de 1 nuit en février 2024
Réponse de FO Team le 28 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en février 2024
Réponse de FO Team le 28 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Samuel

Séjour de 1 nuit en février 2024
Réponse de Front Office Team le 22 mars 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Nicolas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly built so nice and modern. Breakfast was good.
Séjour de 1 nuit en février 2024
Réponse de FO Team le 28 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

4/10 Médiocre

Robert

Séjour de 2 nuits en février 2024
Réponse de Front Office Team le 22 mars 2024
We Apologize to hear that your unsatisfied your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

2/10 Horrible

jianqiao

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et équipements
pool cold, no hot tub
Séjour de 1 nuit en février 2024
Réponse de MT le 19 févr. 2024
Hello Zhang, Thank you so much for your valuable feedback. We are so sorry to not to be able to give you our standard level service during your stay. Hope to see you soon! Once again thank you.

6/10 Satisfaisant

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all rating 3. Check in was 3pm. We showed up just before 4pm and our room was not ready and we had to wait in the lobby for about 15 minutes while they got our room ready. The coffee is not good either. No cream and not enough sugar available per room. It was quiet and clean and the bed was comfortable. Not sure I would stay here again for the price.
Séjour de 1 nuit en février 2024
Réponse de MT le 19 févr. 2024
Hello Mike,Thank you for taking time to give your valuable feedback to us. We apologize for making you wait in the lobby; but this is not our standard service that we provide to our guests. Hope to see you soon to give you an amazing experience! Once again thank you!

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Incredibly friendly and efficient staff, at 5 star level and very surprising in a 3 star roadside hotel. The place is clean, well thought out and the free car charger was a bonus. If you've stayed in this type of hotel before you know the free breakfast isn't much, but here was definitely far above average. This is now my preferred choice in the area.
Séjour de 2 nuits en février 2024
Réponse de Front Office Team le 18 févr. 2024
Hi Scott,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.We look forward to welcoming you back and your family. Warm regards,The Holiday Inn Express and Suites

10/10 Excellent

amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel staff was lovely at check in, hotel Is new and clean. There is lots of Free EV charging stations.
Séjour de 1 nuit en février 2024
Réponse de FO Team le 9 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Murray, Calgary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only minor negative comment is that the exercise room floor needed a quick sweep. This was an excellent property to stay at! Very friendly and welcoming staff. We will be back soon.
Séjour de 3 nuits en février 2024
Réponse de FO Team le 7 févr. 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.