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Avis sur Hotel Kollol By J & Z Group

3 out of 5
Hotel Kollol By J & Z Group
Kollol Point, Sea Beach Road, Hotel Motel Road, Cox's Bazar

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 5 avis sur 15." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 15." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 15." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 15." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 15." "

7,0/10

Propreté

6,4/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Mohammed Alamgir

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect hotel, not too far from the beach, breakfast buffet was reasonable. Reception desk staff were really polite and attentive. Would recommend.
Séjour de 1 nuit en mai 2024

8/10 Bien

Mohammad

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
Great location Management need to sort out / update washroom / toilet as it’s really run down very old !!! Stuffs are good and helpful Will comeback again
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Malini

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best best best stay of my life ❤️
Séjour de 1 nuit en janvier 2024

8/10 Bien

Mohammed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is near the beach.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Amimul

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check in time is 2 pm but I got room at 4 pm. Their services are poor. They even don't know how to welcome a guest. Price is too much according to a room. Old fashion washroom. They even don't know how to goodbye a guest.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

MD MID

Séjour de 2 nuits en septembre 2023

8/10 Bien

Karla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The ocean view was nice and the proximity to the beach. I enjoyed the A/C room. The ambiance of the interior balconies was very peaceful.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Shoel

Séjour de 2 nuits en janvier 2023

2/10 Horrible

Sawn

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was really sh**t could not sleeping at all the whole 3nights because it was making noise.No one came to clean I told them to clean the room.even though when I told them to send house keeping to check the electricity because there was electricity line problem.they assured me that there be someone within a minute but no one showed up until I went to the reception for the second time and told them again that I living in cave right after paying in this 21st century.
Séjour de 3 nuits en janvier 2023

2/10 Horrible

Shuaib

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Hotel room was advertised with Hill view in the TITLE while the room only had a view with buildings! Wrong description was given! I chose that room for the view! When I complained to front desk, they said they no longer has rooms with hill view at all due to new buildings being constructed. Yet, they failed to apologise or compensate me for my loss! They were also very unprofessional in their response!

2/10 Horrible

Musab

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unprofessional from both
Even I show them my confirmation from the app hotel.com still they did not check me in more than 2-3 hours which I end up booking from another app while already they deducted the money already Bad service from both hotel website and this hote They charged me and didn’t check me in with excuse manager not here to check you reservation …..!
Séjour de 1 nuit en août 2022

8/10 Bien

Abdullah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2022
Réponse de Hotel Management le 27 juil. 2022
Thank you.

8/10 Bien

Asad

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great time.
Courteous, friendly. Listens. Little problem with booking and payments, but was solved. Room was great and restaurant. Hotel is good looking. Nice people and hotel.
Séjour de 4 nuits en septembre 2020
Réponse de Rashed le 8 oct. 2020
Thanks Sir for your reviews.

2/10 Horrible

MohammedAkifuzz, New York, NY

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the worst hotel on the hotel row. They showed me to my room and immediately i can smell mold. The bed sheets were stained and wrinkled as if some one just checked out and they just made the bed with out changing the sheets. I asked the housekeeper and he said some one spilled "oil". The lobby bathroom floor was submerged in water. The rooms in the picture belong to another hotel. DO NOT BOOK THIS HOTEL
Séjour de 3 nuits en janvier 2020
Réponse de Rashed le 4 févr. 2020
Dear Mr. Akifuzzaman, Thank you for staying with us. We appreciate your time and feedback. We apologize for your inconvenience in the room and at the same time, we are conveying your message to our top management. Our all rooms are smoking allowed rooms and in super busy dates when the guests back to back check-out and check-in the room smoking smell has some times. but without changing the bedsheet made the bed, it's not our hotel standard. you make a reservation for 03 nights and facing a lot of problems when you stay in our hotel, you did not make any complaints about the room and facilities. We try our best to solve the problem if you bring it to us. We at Hotel Kollol, strong focus on customer satisfaction and are glad that we could live up to your expectations. We are glad that, we could bring a smile to both your faces and could live up to your expectations. Once again thank you and we are looking forward to serving you again in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location. near to the beach. the reception manager helps a lot. he called a CNG and negotiated the prices. but it is not good the restaurant manager made unnecessary help and demanded tip.
Séjour de 1 nuit en décembre 2019
Réponse de Rashed le 2 févr. 2020
Thank you for the five-star rating. We really appreciate your feedback.