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Bewertungen von Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Bewertungen

8.2

Sehr gut

490 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
279 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
119 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.4/10

Personal & Service

8.2/10

Ausstattung

8.0/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Grazia-Maria

Aufenthalt von 2 Nächten im März 2023
Antwort von Georgina am 15. Apr. 2023
Hi Maria, thanks for taking time in giving us your rating. We wish to know your experience with us during your stay. :)

10/10 – Hervorragend

Frank

Aufenthalt von 1 Nacht im März 2023
Antwort von Georgina am 25. März 2023
Thank your for the 10 rating. Its appears that we have met your expectations

8/10 – Gut

Frank

Aufenthalt von 1 Nacht im März 2023
Antwort von Anastasija am 23. März 2023
Dear Frank,We appreciate your time and feedback. It's great to know you had a nice experience with us and we hope to see you again in Sandman Signature Hotel. Kind regards

8/10 – Gut

Frank

Gut: Personal & Service
Aufenthalt von 3 Nächten im März 2023
Antwort von Anastasija am 16. März 2023
Dear Frank, Thank you for taking time in sharing your experience with us. I am glad that you had a great stay. Hope to see you again!Kind regards,Guest Service Manager

10/10 – Hervorragend

Christoph

Aufenthalt von 1 Nacht im September 2022
Antwort von Georgina am 1. Okt. 2022
Thanks Christoph for taking time in giving us your rating. We must have met your expectation. :)

10/10 – Hervorragend

Katrin, Berlin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel war sehr schön , nettes Personal nur leider wurde der Müll im Zimmer nicht geleert und es wurden die Handtücher nicht gewechselt.
Aufenthalt von 3 Nächten im Juli 2020
Antwort von Joe am 4. Aug. 2020
Thank you so much for leaving such positive feedback with us regarding your most recent stay, I am so happy to hear all of your comments. We hope to see you again soon!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel vor einem Flug von Gatwick. Taxi kostet ca. 9£ bis zum Flughafen
Aufenthalt von 1 Nacht im August 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Juni 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
+ Sehr nah zum Flughafen Gatwick gelegen + immer noch nah zum Zentrum in London - beide Aufzüge am Sonntag kaputt, einer wurde am Montag repariert - seperate Parkgebühren sind nicht zeitgemäß würde jederzeit wieder im Signature Sandman buchen :-)
Aufenthalt von 2 Nächten im Juni 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Freundliches Personal, sauber, zentral gelegen (15 Minuten zum Bahnhof)
Aufenthalt von 5 Nächten im Juni 2019

6/10 – Okay

Lisa

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Marilyn

Gut: Zustand der Unterkunft
Good walking distance to Tesco
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 22. Mai 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 – Okay

John

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Bathroom was run down and filthy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 22. Mai 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 – Gut

Dawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 21. Mai 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 – Hervorragend

Patty, Windham

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 22. Mai 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 – Hervorragend

Tara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reception team am 22. Mai 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 – Hervorragend

Russell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 20. Mai 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 – Gut

Veronica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely country setting not far from Gatwick.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 20. Mai 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 – Hervorragend

Barbra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 17. Mai 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 – Ungenügend

Jessics

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 15. Mai 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 14. Mai 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 – Hervorragend

Leslie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Reception team am 14. Mai 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 – Gut

Carissa

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Georgina am 11. Mai 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 – Hervorragend

Michael

Gut: Personal & Service und Zustand der Unterkunft
No airport shuttle. Parking a tad expensive
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reception team am 9. Mai 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 – Hervorragend

Leo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Aufenthalt von 1 Nacht im April 2024
Antwort von Georgina am 9. Mai 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 – Hervorragend

ARVIN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 9. Mai 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 – Ungenügend

Deana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 1. Mai 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 – Gut

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 1. Mai 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 – Hervorragend

Bonnie

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 28. Apr. 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 – Hervorragend

Faith, Arouca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and spacious room. Friendly and helpful front desk staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 24. Apr. 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 – Gut

STEPHEN

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very comfortable and the staff were helpful and friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Reception team am 24. Apr. 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 – Gut

stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for pre flight stay. Convenient for airport and parking on sitr
Aufenthalt von 1 Nacht im April 2024
Antwort von Georgina am 22. Apr. 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 – Hervorragend

Dawn

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Service Manager am 19. Apr. 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 – Hervorragend

Becky

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Georgina am 9. Apr. 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 – Okay

Alan

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Aufenthalt von 1 Nacht im April 2024
Antwort von Georgina am 9. Apr. 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 – Hervorragend

Edward

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Service Manager am 21. Apr. 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 – Gut

Aileen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were friendly and helpful. Very comfortable bed.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception team am 31. März 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 – Hervorragend

Phil

Great place to stay, would recommend.
Aufenthalt von 5 Nächten im März 2024
Antwort von Reception team am 27. März 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 – Hervorragend

Sinara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will come back to stay at this hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Reception team am 27. März 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 – Hervorragend

Darren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and beds are comfortable and near to the airport
Aufenthalt von 1 Nacht im März 2024
Antwort von Dmitrijs / Guest Service Agent am 25. März 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Antwort von Dmitrijs / Guest Service Agent am 23. März 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 – Hervorragend

kevin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Service agent am 21. März 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 – Gut

Carolyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient hotel for Gatwick lovely rooms and good staff
Antwort von Reception team am 18. März 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 – Hervorragend

Julie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and the food was great. A lot farther from the airport than I expected.
Aufenthalt von 1 Nacht im März 2024
Antwort von Georgina am 13. März 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 – Hervorragend

Juan L

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von reception am 14. März 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 – Hervorragend

Kerry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel
A lovely hotel and very convenient. Staff are friendly. Would definitely return.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dmitrijs / Guest Service Agent am 23. Feb. 2024
Dear Kerry!Thank you for your review! What a pleasure it is to see that we have met your expectations and you had a great time in our hotel. Can not wait to welcome you again in future.Best regards.Dmitrijs

8/10 – Gut

Martin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant hotel , decent location
Good enough for 1 night - pre flight or business.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von reception am 21. Feb. 2024
Hi Martin,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met your expectations. Until your next visit.

10/10 – Hervorragend

G

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great airport stopover
Great Hotel to stay near Gatwick Airport. 10 mins away by car.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dmitrijs / Guest Service Agent am 17. Feb. 2024
Dear Gavin!Thank you for your review! What a pleasure it is to see a 10/10 rating and we are glad to see that you appreciated the location of the hotel. We would love to welcome you again in future!All the best!

10/10 – Hervorragend

patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Georgina am 15. Feb. 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

10/10 – Hervorragend

Mohammad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Really good pleasant stay and parking is £10 they should state that .
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Georgina am 13. Feb. 2024
Hi MohammadThank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from a 10 out of 10 rating you gave us. I am pleased that you had a pleasant stay.