Thank you for the great response and hope to see you soon.

Terry, I understand your frustration, but when you book through 3rd party our hands are tied as we can not cancel the the reservation, it must be done by 3rd party. Please contact the 3rd party you made the reservations through.Sorry for the inconvenience.

Mr. George, we do apologize for the inconvenience as when you book through 3rd party and they send us the payment and it is denied you half to deal with them to make sure what happen, maybe your payment did not go through with the 3rd party booking. Please check with them and check to make sure you did not get charged.As per the hotel we do apologize, next time please book directly with the hotel to avoid the situation.Thank you,

Hello Cindy, all are invoices states that you will be charged extra for person when you sign your invoice. Also we have it on the Expedia website for extra person charge.We hope you understand the charges and if I can be for helpful please let me know.Thank you for staying with us.

Hello DebraWe do apologize for the inconvenience you experience at the property as we do not tolerate these kind on experience as i will get to the bottom of this as what took place. My apologies for not getting back to you any sooner. Hope we can make it better for you if your in town next time.Thank you for your stay and your comments.

Hello GabeHope you had a great year, but we do not see any response from you, Please let me know what went wrong so we can respond and get back to you.Thank you for staying with us.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time and we will address your comments to improve our services. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and we will address your issues going forward as it is very important as we need to improve our self. Thank you for your input as we will try to make and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and we do apologize for the inconvenience you have occurred while staying with us and hope we can make your stay better next time. Thank you for your review.

Thank you for staying with us and hope we can make your stay better next time. Thank you for your review.

Hello,I'm sorry to hear that you had a bad experience. We always strive to improve our services, so we'll consider your customer feedback.Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. We hope you can give us another chance.

Dear Virginia, thank you for sharing feedback on your visit. We are extremely sorry to hear that your stay at our motel could not satisfy you. Our housekeeping team is responsible for cleaning all rooms and upgrading the amenities regularly, so we will inquire as to why they did not maintain the same services for your room. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

Mr. andrew we do apologize for the inconvenience and after you sent me the email I did respond back to you letting you know we will only charge you for one night. Said that we did check your room with all the problems you listed and there was nothing wrong with the room. We did rent the room next night after you had left and there was no complain. Please in the future if you don't like to stay more than you want to, you don't half to make a complain we will charge you for the night you stay.Once again thank you for staying with us.

Hi kimberlea, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

Hello chantel, Thank you for taking the time to write this review, I apologize for the negative experience you had during your stay, We shall look into the concerns you've mentioned as I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations we hope you can give us another chance.

Hello ChantelFirst of all I like to thank you for staying with us. I do apologize for the inconvenience you occurred while your stay with us. If you could please let us know what exactly happen so we can address it as we don't see any comments and you gave 1 out of 5.We will wait for your response to address the issue you occurred.Thank you

Hello ChantelFirst of all I like to thank you for staying with us. I do apologize for the inconvenience you occurred while your stay with us. If you could please let us know what exactly happen regarding the towels, so we can address it as we don't see any comments and you gave 1 out of 5.We will wait for your response to address the issue you occurred.Thank you

We do apologize for the inconvenience you had during your stay. We did inform Expedia that the pool is closed and we are unable to control 3rd part cancelation policy. Our hotel policy is 4:00pm day of arriver if you book directly wit the hotel. Once again we do apologize for your inconvenience.Hope to see you next time when you book directly with us as you have more flexibility.

We do apologize for the inconvenience you occurred during you stay, please do share what happen during you stay so we can improve.Thank you,

We do apologize that we could not inform you for the pool being out of service as we are waiting on the motor as we are experiencing long wait time to receive the parts and I am sure you understand as everything is on back order. Please except our apologies and your understanding is most appreciated as times are hard to get parts.Thank you,

Hi Martha , Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had during your stay. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.

Hello, We do appreciate you coming back and staying with and hope you will continue to come and stay with us. But we do apologize for the inconvenience you had making the reservations as I did inform my manager that you were correct as we are sold out she should still answer the phone and not to ignore it. Hope you will visit us next time and will make sure to do our best to answer the phone and get you in the system. If you have hard time please do email us also.Thank you for staying with us.

Hello We do apologize for the inconvenience that you occur during your stay and we will follow up to see what happened regarding the room you rented. We do not expect this also and believe me we will get to the bottom of it. Once again please except our apology.

Hi Mr Robert,Thank you very much for making time to give us a feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities,We’d like to invite you again at our motel and experience the improved stay. If you have any further concerns, please share it with us at: carriage@carriage-inn-motel.com Your feedbacks and suggestions are always welcome.Hoping to see you soon!

John, thank you for the great review, please as our guest satisfaction matters to us at most importance, please let us know if any other improvement is needed on your next visit.Thank you

Thank you for staying with us and I am glad we meet your needs while staying with us. We hope to see you soon.Thank you

We do apologize for inconvenience you had while staying with us, I have looked into your comments and I spoke to the property manager and she did say she switched your room after your complain for the room you were assigned, but even after she changed your room you were still not satisfied even though you were happy with the room that we switched you inn. We hope we can do better if you give us another chance. Thank you,

First of all I would Like to Thank you for staying at the Motel. We do apologize for the inconvenience you have occurred during your stay. As we have diffeculty with hiring and training new staff to make sure guest receives the best service as possible. As we are going through rough time with staff, we will try to make sure it does not happen again. Please except our apologies and hope you will give us another chance and we will try to improve our service and staff. Please except my apologies once again.Thank you,

Hello JuliaWe do apologize that we did not meet your need’s during your stay. Hope you can give another chance to show you that all of your needs are met. Once again please do accept our apologies. Thank you

Hello DawnThank you for staying with us and hope met your needs. If we can approve for better please let us know. Thank you

Mr. Brian, First of all let me start by saying we Thank you for staying at the Carriage Inn. Our apologies that we did not meet your standards and we will try everything to correct the issues you pointed out. Hope you will give us another chance in the future and let us have the opportunity to correct our self and meet your needs.Thank you

We like to thank you for your good review. We are also glad you enjoyed your stay and hope to see you soon.

Hello TammyWe do apologize as you did not receive the service as expected, I would hope to full fill your expectations if you do stop in to stay with us. We will try our best to make your stay the best we can. I would hope you would give us another chance.Thank you,

Hello JuanThank you for your response and letting us know your thoughts as we would like to know our guest experience as they stay with us for us to know how we can improve. Thank you for rating. Thank you,

Hello LawandaWe would like to apologize for the inconveniencethat you occurred while you were staying with us. Please give another chance to correct the mistake and make things better on your next stay with us. Thank you,

We are so sorry that your experience was not to your satisfaction. We will look into this matter and get to the bottom of it. As it is difficult to control other guest. Hope you give us another chance. Thank you

Hello JoanWe like to Thank you for staying with us. We do apologize that we did not meet your needs, but hope you give another chance so we can make things better and meet your needs.Thank you,

Hello KarenFirst of all I like to Thank you for Staying with us. I do apologize for not meeting your expectations while staying with us. I can assure you my cleaning staff will hear about your complain. Once again please except my apologies and hope your will give us another chance.

Thank you for staying with us and we will try our best to keep our rooms clean. Thank you,

Mary we like to Thank you for staying with us. We are constantly updating the property and next is the carpet we are working ton to replace. Hope you can make it back to see our improvement when you stay with us next time. Once again Thank you for staying with us.