Dear Mr/Ms Gilles, Thank you for such a complimentary review. Here at the Terracotta Hotel and Resort our staff work incredibly hard to ensure that our guests are well taken of and have everything needed for an enjoyable visit. Learning that your stay was outstanding and that you found the service delivered by our team to be excellent is music to our ears. We hope to have the opportunity to welcome you again for another outstanding experience at Terracotta Hotel and Resort Dalat in the not so distant future.

Thank you for choosing to stay at the Terracotta Hotel and Resort Dalat and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While it was a pleasure having you here as our guest, your feedback regarding the lounge and staff training caught our attention. We do apologize for the unexpected experience. Please rest assured that your comments have been shared with the team in an effort to improve. Please accept our sincere apologies for the inconvenience caused. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Although we fell short of meeting your expectations during your past stay, we hope you will consider Terracotta Hotel and Resort on your next visit to Dalat so that we can better deliver the guest experience you deserve. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Dalat.

Thank you for taking the time to share feedback on your recent experience at our historic property. We never wish for our guests to leave our hotel dissatisfied with any part of their stay, thus we're disappointed to learn you did. We sincerely apologize for the inconvenience, as we understand the frustration that resulted and greatly appreciate your patience. Should your travels bring you back to Terracotta Hotel and Resort Dalat, please let me know personally so We can ensure we have the opportunity to make amends for your recent experience.

Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, We are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lovely city.

Dear Ms Thao, Thank you for taking the time to share this feedback with us about your recent stay. We are saddened to read that your overall experience was less than satisfactory as this is certainly not the feedback we are known to receive. We would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind Regards, Hotel Manager.

Dear Mr Adrian, Thank you for choosing to stay at the Terracotta Hotel and Resort Dalat and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While it was a pleasure having you here as our guest, your feedback regarding the lounge and staff training caught our attention. We do apologize for the unexpected experience. Please rest assured that your comments have been shared with the team in an effort to improve. Please accept our sincere apologies for the inconvenience caused. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Although we fell short of meeting your expectations during your past stay, we hope you will consider Terracotta Hotel and Resort on your next visit to Dalat so that we can better deliver the guest experience you deserve. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Dalat. Kind Regards, Hotel Manager.

Dear Mr/Ms Gek Khee, Thank you for choosing us and for taking the time to post a review of your visit here. Please accept our most sincere apologies for failing to meet your expectations. We endeavor to provide our guests with inspiring surroundings and knowing that you experienced extended wait times for service is unacceptable. On behalf of our entire staff, please know that we are grateful for your business and hope that you will consider trying us again to have the quality, enriching experience that we work hard to deliver. Kind Regards.

Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards our food, location, hospitality and service delight us, and encourage us to ensure that you always have as memorable an experience at our hotel. Reviews like your encourage us to consistently innovate, while making sure that we edge closer each day to becoming your favorite. We hope to be given the opportunity to host you again, and hope to see you at our hotel soon. Kind Regards.