Réception

Avis sur La Quinta Inn & Suites by Wyndham DFW Airport South / Irving

2.5 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1314 avis sur 2369." "
Note des voyageurs de 8 (Bien), d’après 553 avis sur 2369." "
Note des voyageurs de 6 (Satisfaisant), d’après 231 avis sur 2369." "
Note des voyageurs de 4 (Médiocre), d’après 131 avis sur 2369." "
Note des voyageurs de 2 (Horrible), d’après 140 avis sur 2369." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Nadine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien de spécial
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

muriel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room very clean and spacious
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 30 mars 2024
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

isabelle

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good !
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

remi, St lazare

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon service ,shuttle pour l’aéroport à l’heure requise .. Très propre .très bonne literie
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Josée

The service was amazing
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 23 janv. 2024
Hi Josee,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon rapport qualité -prix
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 9 janv. 2024
Hi Nathalie,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Bien

NATHALIE

Les points forts : Infrastructures et conditions de l’hébergement
The woman driver she’s very sharp
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 7 déc. 2023
Hi Nathalie,We're glad to hear positive feedback about the woman driver and her sharp skills. If there's anything specific you appreciate or if you have any suggestions, feel free to let us know. We appreciate your acknowledgment, and we look forward to providing you with excellent service in the future. Safe travels!

10/10 Excellent

Daniele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons aimé la propreté de lieux, l'accueil, la navette et la proximité avec l'aéroport.
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 15 nov. 2023
Hi Daniele,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Ghislaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très belle chambre personnel aimable
Séjour de 2 nuits en octobre 2023
Réponse de Kat le 27 oct. 2023
Thank you,

8/10 Bien

Carl, RIMOUSKI

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The only restaurant open at night nearby was the neighbor building "Denny's" and this "Denny"s" was the worst i ever been too so far while traveling in the USA... About the La Quinta, It was OK for the price, But this is a location that would definitely need to be updated in the near future, This place is showing it's age....
Séjour de 1 nuit en octobre 2023
Réponse de Kat le 20 oct. 2023
Thank you for your feedback. A sorry to hear about you experience at Denny's.

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ça fait la deuxième fois que j’y vais et je n’hésiterai pas à y retourner
Séjour de 1 nuit en mars 2023
Réponse de Kat le 25 mars 2023
Thank you, for your review. We appreciate you taking the time to give us information about your stay.

10/10 Excellent

Robert

Séjour de 1 nuit en mars 2023
Réponse de Kat le 18 avr. 2023
THANK YOU :)

10/10 Excellent

Marie-France

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre. Confortable.
Réponse de Kat le 15 janv. 2023
Thank you

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beaucoup de restaurants près et très bon service
Réponse de Kat le 17 déc. 2022
Thank you

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel confortable
Très bon accueil. Hôtel confortable. Rien à redire. Bon séjour. Navette gratuite pour l'aéroport.
Séjour de 1 nuit en novembre 2022
Réponse de Kat le 10 déc. 2022
Thank you for your feedback.

8/10 Bien

Caroline

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximités de l'autoroute et des commerces très connues ( walmart, etc) près de l'aéroport, centré entre les stades de sport American Airline center, AT&T Stadium, etc.
Réponse de Kat le 5 nov. 2022
Thank you for your feedback.

8/10 Bien

Janice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for airport travel. The shuttle service to the airport was great. So convenient.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Whitney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Al, front desk attendant, made my experience. He was kind, efficient, and provided incredible customer service. Thank you, Al!!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Roger

Les points faibles : Infrastructures et conditions de l’hébergement
Looking old and worn-hotel staff nice- very difficult to catch shuttle-night shuttle driver rude and grumpy-day shuttle driver nice. Shuttles are very old and extremely dirty. Would not stay here again
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Roger,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any inconvenience caused by the condition of our shuttle service. We take your comments seriously and will address them with our team to ensure improvements are made. We regret that your experience with our night shuttle driver was not up to our usual standards and will investigate this matter further. We understand your concerns and hope to have the opportunity to regain your trust in the future.

6/10 Satisfaisant

Darryl

Voyage en famille
Les points forts : Propreté
Need to have people working the front desk and the shuttle van than can speak clearly
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Médiocre

Jose

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The customer service was great, no issues there. Black gentleman was very professional and courteous. The second floor smelled like an old mop. The guest next door was very loud where you can hear them and the tv as soon as you stepped out of the elevator. Hair dryer was terrible. Denny’s next door sucks
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Jose,We're glad to hear you had a positive experience with our customer service and found our staff professional and courteous. We apologize for the issues you encountered with the second-floor odor, noise from neighboring guests, and the quality of the hair dryer. Your feedback is valuable to us, and we'll address these concerns promptly to ensure a more comfortable stay for our guests. We also regret to hear that your experience at Denny's next door did not meet your expectations. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Diana Idalit, Atizapán de Zaragoza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Estuvimos 5 dias y esta en una buena zona para poder moverse a cualquier lado esta limpio, pero si notamos que si no les pedias que limpiaran la habitacion no lo hacian, independiente a eso todo muy bien.
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Wanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is friendly. The room was very clean and I slept well in the knig size bed. Everything is good!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Adriana Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonita y limpia
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bien

Alexander S

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Nivaldina Elias neto Da

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had what we payed for it . But it’s a nice hotel
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Satisfaisant

Mia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs to be cleaned a little better.
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Hi Mia,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Bien

AnneMarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Conveniently located near airport and shopping.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Hi Carol,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rose, Juneau

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean, staff friendly and helpful. Hope to go back.
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Rose,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kelly

Voyage en famille
Great
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Kelly,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Stacey

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Médiocre

Debra, Telluride

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
First of I'd like to say that the staff are incredible. The frontdesk guy at night was amazing and very nice, they have a shuttle to and from the airport but you have to call the hotel so they can pick you up. The building itself looks dirty and old, the second floor smelt like weed, my room felt dusty and the toilet bowl has some hair and urine marks that was left there. The room beside me was so loud and my room smelt like weed in the middle of night maybe because the next room was doing it. I just wanted to get some sleep after a long flight but this did not do.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 Horrible

Lyndsey

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Horrible

VENKATA

Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Could have been much better, starting from staff interaction to breakfast on the table everything. Not worth what you paid for.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My flight was canceled so spent a night there. Al the PM front desk agent was very accommodating and helpful!!
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi James,We're glad to hear that the front desk was able to make your unexpected stay more comfortable. Thank you for taking the time to share your positive experience, and we hope to welcome you back under better circumstances in the future!

2/10 Horrible

Boning

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shuttle did not arrive on time
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Hassan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean room, great customer service.
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Horrible

Alejandro

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very disappointed the room was dirty and we found cockroach's in our restroom😔
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Bien

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The free shuttle to and from DFW airport is nice. However, expect to wait a half hour for a pick up. Morning shttles to the airport run at the top of every hour. The beds and pillows are comfortable. If you are sensitive to noise, request a room that does not face the expressway. We had to change our room because it was too noisy, and were very happy with our new room. The property has been freshly remodeled and the new decor is beautiful.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Lara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to DFW airport for ease in returning car rental before our early flight. Our room was very large.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Candelaria

Voyage en famille avec de jeunes enfants
Everything was nice and clean
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Horrible

DAVID

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately, there's still a "Leftover Room" where the deal isn't worth it. It is closest to the elevator, as well as adjacent to the housekeeping cart storage room AND under the available laundry room. Every door slam rocked the lampshades in this quaint room, where despite the strategic placement of the smallish flat screen, you have to raise the volume significantly to overcome the noisy window HVAC unit found in many motels. Basically, you leave early, come back after sundown and tolerate the louder late arrivals, as well as the party hardy folk during their time in the elevator space. A negative 5 for the room, a plus 4 for staff and all the walkable places (Red Lobster to Macy's) depending on your fitness level.
Séjour de 6 nuits en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Horrible

Lizeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bien

Antony

Les points forts : Propreté et équipements
.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Satisfaisant

Eduardo

Les points forts : Propreté
They dis not have working internet…unacceptable…bed mattress beaten up not … shower curtain rod needs maintenance, they charged way too much for water bottles , more expensive than at the airport …!!!
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Robert

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was fine. Nice breakfast. Friendly front desk.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dera Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Médiocre

Richard, Southern Pines

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
45 minute wait for a van that takes 10 minutes to get to the airport. When querying the driver he was unable to communicate in English. When asking the receptionist about it he said that all he does is text the driver and whatever happens-happens! Totally unacceptable.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 17 mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Médiocre

Bennie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Close to airport after getting off the plane almost 18 hours no sleep and they started texting me at 7:15 am when I didn’t get there till 12 pm sadly And check out was not till 11 am
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.