Entrée de l’hébergement

Avis sur Motel 6 Lancaster, TX - DeSoto - Lancaster

2 out of 5

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 176 avis sur 679." "
Note des voyageurs de 8 (Bien), d’après 172 avis sur 679." "
Note des voyageurs de 6 (Satisfaisant), d’après 145 avis sur 679." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 679." "
Note des voyageurs de 2 (Horrible), d’après 112 avis sur 679." "

7,0/10

Propreté

6,8/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Alexus

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Alexus,Thank you for the 5/5 rating! We are thrilled to hear that you had a great experience. Our team works hard to ensure our guests receive excellent service and have a memorable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Adrian,Wow! Thank you for taking the time to leave us a five-star rating! We are so happy to hear that you had such an amazing experience with us. We strive to provide top-notch customer service, and it's wonderful to hear that we succeeded. We look forward to assisting you with any of your needs in the future. Thank you again!Sincerely, Hotel Manager

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This stay was very peaceful and the rooms was clean and equipped with stove refrigerator and microwave this was a plus.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Cassandra,Thank you for choosing us and taking the time to leave such a positive review! We're delighted to hear that you enjoyed a peaceful stay and found our rooms equipped with essential amenities to enhance your experience. Your feedback is greatly appreciated, and we hope to welcome you back soon!Sincerely, Hotel Manager

2/10 Horrible

Brian

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room had been so hosed down with cleaner to cover up dope smells that it gave me a headache, the floors were peeling up, there are no doors on the bathrooms, there were 3 cars in the parking lot being torn down. It's too bad because the location is close to the freeway, shopping and dining. The bullet proof glass on the registration desk was the first clue.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Brian,We sincerely apologize for the disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we're investigating the issues you've raised to ensure immediate improvements. Your experience falls short of our standards, and we're committed to rectifying it. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Keishia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet to day of rest thank u
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Keishia,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed a peaceful day of rest during your stay. Providing a tranquil environment for our guests is a top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Alex

It’s ok
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Alex,Thank you for your rating. We're glad to hear that your experience was satisfactory. If there's anything specific you feel we could improve upon to make your next stay even better, please feel free to let us know. Your feedback is important to us as we strive to enhance our guest's experiences. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Peggy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was basically for a place to lay our heads down late at night after all day at the race track. We found the room had been cared for each night with beds made, new towels. For a economy hotel, it was really nice and will consider staying there again.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Tina

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mattresses need to be replaced. The mattress was sagging in many areas and was uncomfortable. Pillows need to be replaced. They were clearly old and uncomfortable. The chairs were very unsteady and wobbly and had deep holes and tears in the fabric. We wouldn’t sit in them because it was quite evident that they were about to break. It was nice having a refrigerator, microwave and stove top in the room. However, the refrigerator smelled like cigarettes. Despite it being a non smoking room, the room smelled like cigarettes.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Tina,We apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the mattresses, pillows, and furniture conditions is concerning and will be addressed promptly. Ensuring our guest's comfort is our priority, and we regret falling short in this aspect. We'll investigate the issues with the refrigerator odor as well. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

4/10 Médiocre

Charles

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Strong smoke smell and cigarrette burns on the bedding. We had a nonsmoking room but it had an ashtray. Shabby condition and I killed a roach in in the bathroom sink. The hotel is very cheap and convenient, but it is spartan and has no amenites (no breakfast. No coffee maker, no breafast, no wall decor.) They allow dogs for free and there are ample areas to walk a dog.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Charles,We sincerely apologize for the discomfort you encountered during your stay. Maintaining a clean, smoke-free environment is paramount to us, and we regret that this was not reflected in your experience. Your feedback will be used to improve our standards and ensure a more enjoyable stay for future guests.Sincerely, Hotel Manager

10/10 Excellent

Christine, Arlington

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Christine,Thank you for the perfect rating! Ensuring 100% guest satisfaction is our goal, and I'm thrilled that we met your expectations. We aim to offer a perfect blend of comfort, convenience, amenities, and value, and I'm delighted that you found it so. Should your travels lead you back to this area, we'd love to welcome you again. Serving guests like you truly makes our job a joy.Sincerely, Hotel Manager

10/10 Excellent

Christine, Arlington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quiet and i loved the fact i could have my service animal
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Christine,Thank you for your positive review! We're pleased to hear that you enjoyed the quiet atmosphere during your stay and that you appreciated our accommodation of your service animal. Ensuring a comfortable and welcoming environment for all our guests, including those with service animals, is important to us. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Lesharnee

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Personnel et service
Non smoking better then smoking which it should be equal
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Lesharnee,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations regarding the smoking and non-smoking accommodations. We strive to provide all of our guests with a comfortable and enjoyable stay, regardless of their room preference. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Jessica

Voyage en famille
We had a later arrival, around 11:45, due to traffic, and there were only 2 towels in the room for the four of us - one was a thin pool towl. We asked for two more, but they were out. So they gave us 2 hand towels. I had to use my t-shirt to dry off.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Jessica,We apologize for the inconvenience you faced upon arrival. It's disappointing to hear that we couldn't meet your expectations regarding towels. Your feedback is crucial, and we'll address this matter with our team to ensure a better experience for future guests. We appreciate your understanding and patience.Sincerely, Hotel Manager

2/10 Horrible

derek

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ok
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Derek,We're sorry to hear that your experience was less than satisfactory. Your feedback is valuable to us, and we're committed to improving. If there are any specific areas where we can enhance your experience, please let us know. We hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Wilfredo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Wilfredo,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is our top priority, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

derek

Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Derek,We deeply appreciate your stay and the outstanding rating perfect you've given us. Your positive feedback is truly motivating and fills us with pride. It encourages us to continually strive for excellence in our service. We eagerly anticipate the opportunity to welcome you back again soon!Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Guest,Thank you for your rating! We're pleased to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn a higher rating from you next time, please feel free to let us know. Your feedback is valuable to us as we strive to provide excellent service to all our guests. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Satisfaisant

Lathecia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor service Poor staff service
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 23 févr. 2024
Dear Lathecia,We're deeply sorry to hear about your disappointment with our service. Providing excellent customer service is a top priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address this issue with our staff to ensure improvements are made. We appreciate your patience and hope to have the opportunity to restore your faith in us in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Rikeda

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Rikeda,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

10/10 Excellent

Rikeda

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Rikeda,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your positive feedback and look forward to serving you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Kayrelyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Kayrelyn,Thank you for your fantastic review! We're thrilled to hear that you had an excellent stay at our hotel and that our commitment to providing the highest level of service was evident during your visit. Your ten-star rating is a testament to the hard work of our team, and it inspires us to continue delivering exceptional experiences for our guests. We can't wait to welcome you back and provide you with another unparalleled stay in the near future!Sincerely, Hotel Manager

4/10 Médiocre

Tamela

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Tamela,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 Bien

Irvin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room was clean and neat. Location was well-suited for trips in South Dallas area. Appreciate the staff holding my reservation after my arrival was delayed due to inclement weather.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Irvin,We're delighted to hear about your positive experience! It's great to know that your room was clean and neat, and the location was convenient for your trips in the South Dallas area. We're also pleased that our staff accommodated your delayed arrival due to inclement weather. Thank you for choosing us, and we look forward to welcoming you back on your future travels!Sincerely, Hotel Manager

6/10 Satisfaisant

Ronnie

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 23 déc. 2023
Dear Ronnie,Thank you for your rating. We appreciate your feedback and would like to know more about your experience to understand how we can improve and better meet your expectations. If there are specific areas where we fell short, please share your insights. We value your input and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

4/10 Médiocre

Gebrihiwet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 20 déc. 2023
Dear Gebrihiwet,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

2/10 Horrible

Addriena

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Infested
The had lots or roaches, they need to invest in an exterminator ASAP
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 16 déc. 2023
Dear Addriena,We appreciate you sharing your experience with us. I apologize for any disappointment you encountered. Rest assured, we will thoroughly investigate your concerns and take the necessary measures to enhance the overall guest experience. We value your feedback and sincerely hope you will give us another opportunity to welcome you back for an improved stay soon.Sincerely, Hotel Manager

10/10 Excellent

Bobbie

Réponse de Hotel Manager le 13 janv. 2024
Dear Bobbie,We want to express our gratitude for your stay and for taking the time to provide us with such positive feedback and a perfect rating. Your high rating are truly encouraging and make us proud of the service we provide. Your support motivates us to continually improve and deliver even better experiences. We eagerly await the opportunity to welcome you back again in the future. Thank you once again!Sincerely, Hotel Manager

4/10 Médiocre

Cortney

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No smoking
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Cortney,We appreciate your feedback and apologize for any inconvenience regarding the smoking policy. We value your input and will review our policies to better meet guest expectations. Please allow us the opportunity to improve, and we hope to host you again for a more satisfactory experience. Thank you for sharing your concerns.Sincerely, Hotel Manager

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear William,Thank you for taking the time to share your rating. We're glad to see that your overall experience was positive, but we also want to ensure we meet all your expectations. If there are specific areas where we can improve and earn that extra star in the future, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay. Thank you for choosing us, and we appreciate your insights!Sincerely, Hotel Manager

6/10 Satisfaisant

Jimmy

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 9 nov. 2023
Dear Jimmy,Thank you for your feedback and the rating. We appreciate your input, and we're keen to understand how we can improve. If there are specific areas you feel we could enhance to make your next stay a more positive experience, we'd be grateful for further details. Your satisfaction is important to us, and we're committed to using your feedback to better our services. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Horrible

Tamika

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Worst stay ever
There was roaches everywhere in the room. The towels where strained and sheets where not white, they where stained also. I went to ask for replacing towels and the guy in the front didn’t even bother to help me. He just said no we don’t have any. This was the worst motel I stayed in. I wish I could have received a refund. I didn’t feel comfortable there at all. I would never book there again.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 8 nov. 2023
Dear Tamika,Your feedback underscores an atypical and concerning disruption in your stay. This does not align with our usual service standards, and we're genuinely troubled by the unexpected turn of events. We deeply regret the inconveniences you encountered and want to assure you that we will conduct a thorough investigation into these matters. Your feedback is taken seriously, and we are dedicated to implementing all necessary measures to prevent any future guests from facing similar issues. Guest reviews are highly valued, and we sincerely appreciate your understanding and input.Sincerely, Hotel Manager

8/10 Bien

Paul

Voyage d’affaires
Being next to the highway makes it a little noisy.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 8 nov. 2023
Dear Paul,We apologize for any inconvenience caused by the proximity to the highway, resulting in occasional noise. We understand the importance of a peaceful stay and are continually exploring ways to minimize this disturbance for our guests. Should you choose to stay with us again, please let us know your preferences, and we'll make every effort to accommodate you in a quieter area of the hotel. Your feedback is invaluable in our commitment to improving our guest's experiences.Sincerely,Hotel Manager

6/10 Satisfaisant

Addriena

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Addriena,Thank you for sharing your rating. We value your feedback and would love to improve your experience. If there are specific areas where we fell short or aspects we can enhance, we'd greatly appreciate more details. Your insights are essential in helping us provide a better stay for our guests.Sincerely,Hotel Manager

8/10 Bien

Claude

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Claude,Thank you for sharing your feedback about your stay. I will make sure to pass along your appreciation to our entire team. Hearing positive feedback from guests keeps us motivated to work hard and provide the best possible service. Providing quality hospitality is something we are proud of, and we look forward to serving you again.Sincerely,Hotel Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Floor hadn't been mopped in ages, wiped up a small spill and paper towel was black. Found baby roaches both days. Various spots on floor, area around outlet dirty, shower took hours to drain, so water always around ankle. A number of people must be living there permanently because loud kids and adults hang out in the parking lot. Neighbors are noisy, slamming doors, loud TV, loud voices. Would never go back.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Kimberly,We're genuinely sorry to hear about the numerous issues you encountered during your stay. Your feedback highlights several cleanliness and maintenance concerns, and this is not the standard of service we aim to provide. We apologize for the inconvenience you experienced. We'll take your comments seriously and work on investigating and addressing these matters promptly to improve the overall experience for our guests. We appreciate your input and understand your decision not to return. If you ever reconsider, we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

2/10 Horrible

Charles

Voyage en famille
Les points faibles : Propreté et équipements
Roach infestation,had to wash all clothing and use roach spray on all of the luggage and leave them outside
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Charles,I'm truly concerned to read your comments, and I want to express my sincere apologies for the disappointing experience you had. It is never our intention for our guests to leave with anything less than a positive impression. We take your feedback seriously, and a thorough investigation will be conducted, followed by appropriate actions to address the issues you encountered. We are committed to taking all necessary measures to enhance the overall comfort of our guests. Rest assured, we are dedicated to providing you with an excellent stay during your next visit. We hope you will consider giving us another opportunity to exceed your expectations.Sincerely,Hotel Manager

8/10 Bien

Ruthie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommend.
Very clean, staff friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 14 oct. 2023
Dear Ruthie,Thank you for your recommendation! We're delighted to hear that you found our hotel to be very clean and our staff friendly. Maintaining a clean and welcoming environment is a top priority for us, and we're glad that it made a positive impression on your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Chad, Loudonville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They are always pleasant to deal with.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 26 sept. 2023
Dear Chad,Thank you for your positive feedback regarding our staff. We're delighted to hear that you've had pleasant interactions with them. If you have any other comments or suggestions, please feel free to share them. We appreciate your support and look forward to welcoming you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Olivia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 25 sept. 2023
Dear Olivia,Thank you for your positive rating! We're delighted to see that you had a great experience during your stay. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another 5-star stay!Sincerely,Hotel Manager

2/10 Horrible

Elexar

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 23 sept. 2023
Dear Elexar,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 20 sept. 2023
Dear Melissa,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

2/10 Horrible

Carlos

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Era un asco cucarachas por todas partes
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 20 sept. 2023
Dear Carlos,Thank you for staying. We have taken note of your remark about the roaches issue during your stay. We are regularly taking pest control measures on our property but will check it further. Our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely,Hotel Manager

6/10 Satisfaisant

jimmie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Needed an extra chair and a suitcase stand
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 14 sept. 2023
Dear Jimmie,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Tina

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 14 sept. 2023
Dear Tina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Satisfaisant

Tina

Les points faibles : Propreté
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 10 sept. 2023
Dear Tina,We appreciate your visit and your feedback. We value your opinion and would like to know what you enjoyed and didn't like about your stay. Based on your feedback, we'll continue to improve the services and hospitality. I look forward to seeing you soon.Sincerely, Hotel Manager

2/10 Horrible

Kyneshia

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 24 août 2023
Dear Kyneshia,We're sorry to hear that you had a disappointing experience. If you could provide more details about what specifically led to your low rating, we would greatly appreciate it. Your feedback helps us identify areas for improvement and ensures a better experience for future visits. If there's anything we can do to address your concerns, please let us know.Sincerely,Hotel Manager

6/10 Satisfaisant

Deanna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Disconcerting
The hotel has roaches in it and no blankets on the bed. I am very disappointed about those two things!!! The reason I am staying is because I’m waiting on my new place to get finished but this doesn’t meet up to my expectations.
Séjour de 5 nuits en août 2023
Réponse de Hotel Manager le 19 août 2023
Dear Deanna,Thank you for your stay and feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 Excellent

Terrance

Clean
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 13 août 2023
Dear Terrance,Thank you for staying with us and the positive feedback. Your appreciation of the overall stay and cleanliness is very encouraging. Guest satisfaction really makes us proud and boosts the morale of our staff. We are privileged to have guests like you and look forward to welcoming you again.Best Regards,Hotel Manager

2/10 Horrible

Niesha

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Hotel Manager le 10 août 2023
Dear Niesha,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Trudell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Manager le 4 août 2023
Dear Trudell,Thank you for your enthusiastic feedback! We're delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our priority, and we hope to continue exceeding your expectations in the future. We look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Manager