Verifizierte Bewertung
2/10 – Ungenügend
Shantanel P.
9. Juni 2026
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
I recently traveled to host my sister's bridal shower, planning to prepare most of the food items overnight for transfer to the venue. With limited time for decorating, I had rented a beautiful home. However, upon arrival, I was disappointed to find the floors in a filthy state. The host had requested that shoes be removed in the home, but the floors were so dirty that they stuck to your feet. The home also had a strong, unpleasant odor, which was caused by the non-functional refrigerator that was leaking water. Food had been left in the hot, non-working refrigerator and microwave, and dishes were only partially washed. The sheets on the bed were also contaminated with hair and crumbs. When I attempted to wash the sheets, the dryer produced a loud, high-pitched noise, indicating a potential malfunction. Moreover, there was exposed wiring in the main shower. I contacted the host, who claimed to be unaware of these issues, despite a previous review raising similar concerns. I sent photographs of the issues to the host and contacted Vrbo. Unfortunately, the customer service I received was unsatisfactory, offering only a 100 credit towards my next stay and allowing the host to handle the complaint at her discretion, despite having access to our entire conversation in the app inbox. This inconvenience caused me hundreds of dollars in food and decor as I wasn't able to prepare food, which most items had to trash due to improper storage, and most of the decor wasn't used due to tim
Shantanel P.
Aufenthalt von 2 Nächten im Juni 2026