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Avis sur SureStay Plus Hotel by Best Western Mesquite

2.5 out of 5
SureStay Plus Hotel by Best Western Mesquite
2100 N Belt Line Rd, Mesquite, TX

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 321 avis sur 940." "
Note des voyageurs de 8 (Bien), d’après 250 avis sur 940." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 940." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 940." "
Note des voyageurs de 2 (Horrible), d’après 138 avis sur 940." "

7,6/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Close to the airport but very outdated. Need renovations. Was not expensive but does not worth more.
Séjour de 1 nuit en mars 2019

4/10 Médiocre

Ronald

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room features consist of scratched microwave, table has a large sticker and wasnt completely removed. Bed has no blanket on it and curtains are disgusting with black stains/mold.
Séjour de 1 nuit en mai 2024

8/10 Bien

Niya

Voyage en famille avec de jeunes enfants
Everything was great. The only thing is the blonde chick at the desk is a real stick in the mud. They should find someone with some sort of personality to work the front desk.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Travis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
Just sheeta onnthe bed. The second night i woke up with bites all over my ankles
Séjour de 2 nuits en mai 2024

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ehhhh
Séjour de 3 nuits en avril 2024

2/10 Horrible

Lemarcus

Les points faibles : Propreté et personnel et service
Room was not clean stuff in room didn't work
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Timothy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking area and area outside the facility was dirty--trash spread around that needed to be picked up but had not been for quite some time. Interior was okay but needed updated . . even the large clock on the wall at the check-in area was 2 hours behind. In the middle of the night, something or someone created a mini-flood that soaked the carpet in the first floor hallway and the water went under the doors and walls into some of the rooms. My bathroom had standing water this morning and carpet inside the door area was wet. Management was aware but I made sure to speak with the person at the check-in counter when I was checking out to make sure they knew there was standing water on the bathroom floor in my room so that someone didn't go in, slip and fall. I was surprised that the facility was listed with a 3 star rating.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Peter

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Wanted to charge me 25 dollars to check in 30 minutes early so I drove around and came back
Séjour de 1 nuit en mai 2024

10/10 Excellent

Brandon

Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Sarah

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Really the only complaint we had was the bathtub had not been thoroughly cleaned. When my husband got in the shower, there was a used washcloth hanging over the shower curtain rod from the previous guest. After that I felt like the whole place was dirty. The continental breakfast wasn’t the best either. Half the stuff didn’t work or they were out of and we were there at 7:30 after it opened at 7. The hot tub jets were working but the water was cold. I would not stay here again.
Séjour de 1 nuit en mai 2024

8/10 Bien

Reggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Flaco

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent for the price
Séjour de 1 nuit en mai 2024

8/10 Bien

Brandon

Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Megan

Voyage d’affaires
Les points faibles : Personnel et service
On the bed, only one thin bed sheet was provided. The pictures on the website show a full hot breakfast…this is a lie, only eggs are provided. Customer service is lacking…not very friendly. I won’t be coming back.
Séjour de 1 nuit en avril 2024

8/10 Bien

david

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stao
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It depends which room you get. We cycled through three rooms; only the last one was decent. The bright spot was the housekeeping staff, who worked hard to help us. The first room they gave us was uninhabitable. It wasn't made up, it was musty, there was floor-drying equipment in the entryway, and some fixtures were dismantled. We got a different room right away. (The night front desk person isn't a super friendly person, btw.) The 2nd room, which we stayed in for one night, was bad. The A/C didn't work (so we were too hot), we found and killed a cockroach, it was noisy, the tile on the bathroom floor was cracked and loose, the carpet was stained, and there were no extra chairs. It didn't have the sofabed we reserved. The 3rd room, which we stayed in for two nights, was good. If this had been the room we got in the first place, I would've said this was a fine hotel. We got this room because we asked for some chairs for the 2nd room, and after describing our problems, the housekeeper immediately said we should move. The day manager was polite enough, but one ding against him is that he said the new room would be ready in 20m, so we hung around; but it took an hour to get ready. We'd have done it differently if we'd known. Last ding: The breakfast is supposed to go until 9:00, but they run out of food by 8:30 and pack up then, instead of putting out more food. So, they tried to make it right and 2 of 3 nights were good. -2 stars for that first night and missing breakfast.
Séjour de 3 nuits en avril 2024

2/10 Horrible

Christopher

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unbelievably bad service and dilapidated room. Started by asked if we could leave our bags at the bag check. They said they didn't have one (I've never stayed at a hotel that does not). At the room once we checked in, discovered cracked tiles in the bathroom, a badly dripping tub with two long, dark hairs plastered in the tub. Black mold smeared on the bathroom wall. Microwave had a missing knob. The sofa bed had a dirty, torn up pink Disney Princess sheet on it. None of the beds had blankets/comforters. Just sheets. Called down to see if they had blankets and clean sheets for the sofa bed. They said, "Yeah" and said nothing else. I responded, "So do I have to come down and get them?" The response was, "Yeah." And that was it. The three blankets were all different. The pillows too were gross and filled with gray fluffy stuff and were also all different. I think management gets their sheets, blankets, and pillows from Goodwill. The blankets were just worn down throws - like you might keep on the couch - not on your bed. But it gets worse: there was a thunderstorm our second night there and the water just POURED in through cracks in the paint above the AC unit. I called and said I needed towels and they told me I could come get them. They seemed unconcerned about the leak. The "breakfast" was awful. Gross eggs and inedible sausage one day. No milk, butter, and only 1 of 3 cereals available. Staff just said they wouldn't have any more, despite being out the day before too. Awful
Séjour de 2 nuits en avril 2024

2/10 Horrible

Sean Paul

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Before choosing a motel, think twice before booking this property. The staff is terrible, they just want to charge you again, so they don’t have to pay Expedia fees. They refused to look at my receipt and insulted me and my wife with vulgarities. Expedia confirmed booking was accepted and still did nothing. Think twice. Threatened to throw us out of motel…
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Kensis

Séjour de 1 nuit en mars 2024

10/10 Excellent

Dennis

Séjour de 3 nuits en mars 2024

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024

6/10 Satisfaisant

Jacinta

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The manager is not friendly.
Séjour de 10 nuits en mars 2024

8/10 Bien

Dennis

Séjour de 7 nuits en mars 2024

2/10 Horrible

Samuel

The manager wouldn't refund my money or cancel after asking staff before check in hours
Séjour de 5 nuits en mars 2024
Réponse de Bianca le 20 mars 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Médiocre

Darrell

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Out dated and not clean , breakfast selection was not what we expected
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Caleb

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Didn’t get covers with room
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Staci

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

2/10 Horrible

Shaylan

Séjour de 1 nuit en mars 2024

10/10 Excellent

Muhammad

Les points forts : Équipements
Best place
Séjour de 2 nuits en février 2024

10/10 Excellent

Saul

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Lensie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

latoya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean an friendly hotel, love the location just wished that they be more up to par with breakfast it was some mornings where I would go down an there's nothing prepared or they ran out.
Séjour de 7 nuits en février 2024

10/10 Excellent

latoya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that the property was conveniently located near the highways & within miles of shopping area...
Séjour de 7 nuits en février 2024

2/10 Horrible

Breshae

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hardly any lights worked , room windows broke , front desk disrespectful
Séjour de 1 nuit en février 2024

4/10 Médiocre

Robert

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Not satisfied
I was charged a deposit that was not refunded when i checked out. The room had waffle syrup on the nightstand. The hotel reeked of marijuana.
Séjour de 1 nuit en février 2024

2/10 Horrible

danielle

Les points faibles : Propreté et personnel et service
Unfortunately, we didn't read the reviews and learn of the insect infestation until it was too late
Séjour de 3 nuits en février 2024

8/10 Bien

Dennis

It met our needs for our stay. The toilet seat was broken, which we told the front desk after our first night. It was not ever repaired. For the cost and our needs, it was fine. We were grateful for the comfortable bed. The reviews that told us there weren't any blankets gave us the heads up to bring our own, which was needed.
Séjour de 5 nuits en février 2024

4/10 Médiocre

Latonia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Didn’t have blankets had to sleep with only a sheet
Séjour de 1 nuit en février 2024

10/10 Excellent

Lamarcus

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was more than enough
Séjour de 1 nuit en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Joshua

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid for two rooms by accident the lady wouldnt refund my money its bulshut
Séjour de 2 nuits en février 2024

2/10 Horrible

Steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Randall

Voyage en famille
Les points forts : Personnel et service et équipements
.
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Angelica

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

8/10 Bien

Willie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rush

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rush

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Robin

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Comfort
Hotel was clean. No blankets were on the beds--just sheets. pillows were worn out and uncomfortable.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Tevin, Mesquite

Séjour de 4 nuits en janvier 2024

4/10 Médiocre

Christopher

Séjour de 7 nuits en janvier 2024